June 21, 2004

More Keurig Feedback

kcupbrewer.jpgDan Winkler writes in with some very interesting feedback on owning a Keurig.

"I own a Keurig and use it every day. I like the green tea and peppermint herbal tea.

They offer several kinds of green tea and my favorite is the Celestial Seasonings. Compared to a green tea bag, it is remakably lacking of any bitter taste. Could this be a result of no oxidation? The k-cups are packed in nitrogen, which is air without oxygen, so no oxidation occurs.

I also make a lot of Green Mountain decaf coffee.

I love the convenience of a quick cuppa from this thing. My major complaint is that I wish it could make stronger coffee.

The other downsides are:

1. It's a lot more expensive than the pod machines.

2. It stays on all the time and so draws power periodically. This is how it's ready to brew at a moment's notice.

3. It makes an annoying boiling sound for a few seconds every couple of minutes. I wish they had insulated the water tank better so it wouldn't have to heat so often. I also wish they would heat to a temperature less than boiling so it wouldn't make noise. It makes the lights flicker in my house (the ones on a dimmer anyway) when it heats.

4. The k-cups are quite expensive. 50 cents each for a small cup of coffee or tea. I often use two k-cups to fill a large mug.

So, considering the price of the machine and the k-cups, I wish it were a little better than it is. However, it is good enough for me to keep it and use it. Maybe I'll add a pod machine too for those times when I want a really strong cuppa which Keurig cannot do.

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Posted by Jay Brewer at June 21, 2004 2:34 PM
Recent Comments

Without a doubt the biggest piece of junk on the market today. WHY? They are only manufactured to run 2 years MAX. I am on my third and LAST ONE. Just another reason why AMERICA Sucks at manufacturing anything with Quality. And we wonder why companies are leaving the UDA.....Keurig...Shame on you and your company


Posted by: Joe Hollen at June 8, 2016 5:29 AM

I loved my Keurig until after only 2 years it stopped working. It kept tripping the GFI. Called Keurig custumer service to complain & see what it would take to fix it, and I was told that it was because of corrosion possibly because It didn't get cleaned often enough...well I clean it every month so then there was no explanation except that I may have been using the wrong (generic) type cleaner. Well then I told them that my liquid cleaner solution was made by Keurig. Well then I was told my years warranty was up.,..GOSH I KNEW THAT. MY COMPLAINT EXACTLY ! SO THESE MACHINES COST SO MUCH MONEY AND THAT IS ALL YOU GET IS A COUPLE OF YEARS??? She said there was NO WAY OF FIXING IT, to throw it away. I SAY THEY NEED TO CORRECT THEIR PROBLEM IN THE WAY THEY MANUFACTURE THEM. This is very unfair to the consumers. I had the Special Edition B60 model. After going round and round for quite a long time, they finally agreed to get rid of me by sending me a free Keurig but not this same model I wanted since they no longer make them.Consumers need to keep at them until they get their FREE
KEURIG... Maybe they will get tired of people demanding a replacement and decide they should make the necessary changes to produce them with better quality. I know my next one will be a different name brand pod machine. I am hoping that lots of coffee maker companies will get on the band wagon to produce this type of coffee maker, so we will have more choices to pick from.


Posted by: Linda at February 28, 2015 4:34 PM

Barely over a year and all I get is a "Not Ready" display. Tried turning off and on, unplugging, etc.

When it did "work" it was often a hassle.

Not ready, indeed. Except for the garbage can. If do not own one stay away.


Posted by: Travis at July 21, 2011 11:49 AM

I am going on my third B60 they keep failing the company is very accomodating they send me a new one, but in a couple of months the next one fails. It seems the design is faulty.


Posted by: Jan at April 7, 2011 8:10 AM

Just went through my second B70, which has lasted about 6 months. My first B70 lasted about 4 months. The first posting on this site is from June of 2004. Here it is April of 2011, almost 7 years later. You'd think they would have had these design and quality control issues sorted out by now! Why do people keep buying this (obviously defective) product?


Posted by: Pi$$ed 0ff at April 1, 2011 2:12 PM

My Platinum just died after 2 years of use - very frustrating - I descaled using Polydent and by doing the unplug-trick, can get a single cup brewed and then it quits (loses pressure?). Can't figure it out. Keurig is not going to help me since I'm 'way outside' my 1 yr warrant at yr 2. $150 wasted.


Posted by: Mr Softy at January 17, 2011 7:52 PM

Here we go again - third B-70 this year on the way. Surely you jest Keurig! At this point I seriously believe that the problem is with the electronics than the pump. It's not sending power to the pump during the brew cycle for the full duration. Either way this is what happens when you cut corners and us slave labor and cheap components to make your products - they should re-brand these Walmart and sell em for 10 bucks each so we don't have to keep going through the replacement process... Just my opinion though...


Posted by: Not Again! at October 23, 2010 11:35 AM

We had the original Keurig for 3 years and worked great. Then got a Platinum as a xmas present and it failed in about a year. Wouldn't turn on, however, we received a free replacement from Keurig. Now 11 months later, the replacement platinum (B70) is now spitting water back in the reservoir with dirt in it. We normally use filtered tap water in it and just descaled it a second time. By the way, our older, cheap model is in service at my place of work and is still working after 5 years.


Posted by: Jim at October 14, 2010 9:24 AM

I just bought my first B-70 for the Office, at home I have a SS700 and never had any problems with it. I use the hot water tap to fill a gallon jug that I use to refill the reservoir the following day. I keep two jugs on hand. The reason I use hot water, even though I have a hole house filter, my water heater removes most of the minerals as a natural proccess. I descale every 6 month even though I have never been flagged to do so.


Posted by: Grumpy at September 25, 2010 1:28 PM

VERY VERY DISAPPOINTED. Unit failed after 2 weeks, it's totally unacceptable for a $150 device that basically just heats water and dispenses. I'm on phone with customer service now, I don't care how great they may or may not be, I had to go find my drip coffee maker that I spent $20 on that never failed in 5 years. Now that I've read that this is a widespread problem, I'll never do business with this company again. They should have issued a recall, I have lots of very nice and sometimes premium appliances in my home and I know bosch sub zero, or even lgic wouldn't allow this.


Posted by: Neal Lipner at September 20, 2010 10:55 AM

I don't know what people are complaining about. I've owned a keurig for over 2 years...never had an issue. I upgraded to the platinum model, and love that bad boy as well. The only complaint I can think of...is when we first got our keurig it was really quiet from start to finish. After a year, it started to sound like my old school tassimo that was just crazy loud....but not too crazy. I recommend the keurig to everyone. all of our guests end up buying a keurig because its so legendary.


Posted by: Lorenzo Von Matterhorn at August 16, 2010 11:38 PM

just for the record I took apart my first B70 platinum and let me tell you this thing does not come apart easily. I had to break the plastic off the back. I could not get the front plastic off but bent it so I could view inside and I do not see any rust or corrosion.


Posted by: becky at June 17, 2010 11:27 AM

I am so glad to have found you all. I am on my second platinum unit. I got the original Oct 09, I had problems now and then with it not brewing and turning it on and off would fix it for awhile, until it seemed I had to do this every morning. Use filtered water and descaled to no avail. They replaced at the end of March 2010...I will say that cust service is extremely nice. They gave me two boxes of free coffee for my trouble. O

Does everyone else have to return that little K-cup holder from their machine as proof? I found this a little annoying but did it anyway as they said I would be billed if I didn't.

Anyway it is now June 17,2010 and the machine has been acting up the last week. sometimes spitting water back into the reservoir and not brewing making me unplug it. plug it back in run a few cups of water and then 10 minutes later I can finally brew a cup. Yesterday before calling them I figured I would try the descale. This morning it was worse than ever. Could not get anything. Then after I unplugged it and went through that routine it gave me a cup of coffee.

I called and got something I have not seen before. The technician said to unplug it only halfway and then plug it back in 5 times. I am not sure the significance of the 5 times thing or the only halfway thing. Anyway I have to wait for it to mess up again and then she is going to send me a new one.

I still have my first one and I am going to take that apart and look for the corrosion that people are talking about. If that is the case that does not sound good.

The technician admitted that the platinum has this issue, but said it was the only model. Why don't they freakin' fix it? Is it cheaper to replace them every 2-3 months ....very odd


Posted by: Becky at June 17, 2010 10:51 AM

I had Platinum that went bad after less than a month. Received a replacement from Keurig, and this one is dieing a similar death. I use filtered water *AND* have the filter from Keurig. Water isn't the problem, a totally worthless coffee maker is the problem.

If I get a replacement from Keurig, instead of the refund I requested, it's going on EBay. Thank god I didn't give my Tassimo away.

For those of you that haven't had a Tassimo, they are fantastic. I have an original unit and it works perfectly. It also makes a better cup of coffee than then Keurig. I highly recommend switching if you have the opportunity.


Posted by: Peter Ericson at March 15, 2010 5:32 PM

Exactly what kind of "bottled" water are you supposed to use for these machines? For my SECOND B77 from Costco I was using a local store brand "naturally filtered" spring water. After 2 weeks I was having a problem where the internal valve to the k-cup was sticking and the brew time was getting longer and longer. It was then I noticed a white scale-like deposit all over the inside of the water reservoir. ??? So much for bottled water. And here I have a whole-house water softener too.


Posted by: Steve at March 14, 2010 5:26 PM

My second replacement B60 is about to go back to Keurig (if/when they return my call.) Problem with all three units was that half the water in a brew cycle would go into the cup and half would go back into the reservior. In every case I followed their instructions (cleaned all orifices and descaled the units) but the only thing that fixed the problem was to pull the power plug, wait ten minutes and plug it back in again. And we know it's not the water because we have a VERY expensive whole-house filter system installed. Can't understand why Keurig don't admit they have a problem and do a recall (if they don't they are certainly going to lose the $40 to $50 a week they get from me for coffee because I'm not going to put up with it much longer.)


Posted by: Barrie Hunter at March 10, 2010 10:32 AM

I'm also on my THIRD B70 Platinum and am beyond frustrated. I love the Keurig concept, but the flawed machines have got to go!! I can't imagine the money it's costing this company to continually send out replacement machines!

I thought the B70's were the only ones with problems, but now see that there must be a bigger overall quality issue.

My 3rd machine just failed today - 9 days after I got it, so I don't think trying to clean the little hole under the resevoir is the answer. I use filtered water in every brew, and the machines don't last long enough to accumulate any kind of deposits!

I'm disgusted and not sure what I want to do now. Hate to throw almost $200 away, but how long can I keep getting replacements if they are all flawed??

I have major $$$ invested in 100's of K-Cups or I'd choose a different machine altogether! And to think I gave away a perfectly good Senseo and all my pods for this! Grrrrrrrrr!


Posted by: Eileen at March 8, 2010 1:33 AM

I've had my Keuring B50 for about 2 yrs and have LOVED IT!!! I've had no problems...until now. I can not leave water in the reservoir any longer than it takes to brew a cup or else water leaks all over my counter top. I have inspected the plastic reservoir for a crack, but don't see one.
So now, I add just enought water for a cup, brew and then empty any remaining. It's getting old to say the least! Will look into replacing it. Oh yeah, I have a single cup brewer on my desk at work ----LOVE IT, too.


Posted by: Laura at March 6, 2010 4:17 PM

I have a Keurig B66 from Costco. I had the same problem where it would shut off in the middle of a brew, or it would just say not ready and then shut off. I called Keurig and they promptly sent me another unit to replace the one I had. However, my brother investigated the unit when I was going to throw it out and he found that if you remove the basin, there is a little hole where it sucks the water from the basin into the resevoir. That little hole was clogged with calcium from our water. It does say "operates better with bottled water", however that would be absolutely expensive...bottled water...well my brother took a Q-tip and gently wiped it out and the system works perfectly. So I recommend a weekly Q-tip swipe for upkeep and your system should be fine.


Posted by: nicole at February 21, 2010 10:04 AM

Green Mountain Coffee Roasters / Kuerig needs to have a Mass Recall on all Brewers with these heating element corrosion rust electrolysis problems. It is all about the money.

Take apart you broken brewer and see for yourself.


Posted by: John at February 15, 2010 5:09 PM

At a $100.00 a pop. Drinking small amounts corrosion every cup. This can't be good.


Posted by: John at February 15, 2010 5:04 PM

Kuerig coffee makers are designed to fail


Posted by: John at February 15, 2010 5:02 PM

The inside of the kuerig coffee makers. The components RUST out do to electrolysis. I took my 1st B60 a part. Between the thermostat and the heating element was corroded and rusted. I can't believe i was drinking that.


Posted by: John at February 15, 2010 5:00 PM

I am having another issue again. The machine has already been replaced for "cycle" issues. It will brew correctly, then "time out" while refilling. By time out, i mean it will pump (with the little degree symbol on) until it gives up and the power turns off. Exat problem as the machine before. IIt seems like a pinched hose or failing componant.


Posted by: Michael at January 22, 2010 10:54 PM

Have a broken expensive B50 here. Bought a year and 10 months ago. Not used often---talking on average maybe a couple of times a week.
Unit was unplugged to clear the counter space for a night. When plugged back in, it tripped the GFi in our kitchen. I tried resetting a few times, and it kept tripping it (even after unpluggin all other items in the kitchen). Tried plugging it into our bathroom- same thing.
Called Keurig and after lots of time on the phone, they transferred me to a 'Tech' who basically told me you are out of warranty and we can offer you a discount on a new machine (which isn't any savings compared to discounts online).
This model obviously has issues and I am very upset that they won't admit that and offer a replacement. Talk about losing customers.


Posted by: Erin Helfman at November 6, 2009 6:38 PM

My office has a Commercial Grade B140 (free from Office Depot, if we buy the coffee and supplies from them).It has been in service for almost a year. It is powered on 24 hours/day. It brews more than a dozen cups per day. We have never had a problem with it. But if we do, we know that Office Depot will replace it FREE within 24 hours. I am currently looking for a coin-op version for another business.


Posted by: Howard at October 16, 2009 6:04 PM

I would advise against using them as office machines. They make wonderful coffee but the reliability isn't good enough, I regret switching to Keurig now, I get e-mails from grumpy employees at least once a week because of those stupid flimsy machines.

Maybe good for home but forget them for the office. Or buy multiple (AT LEAST 3) machines so when one fails you have others that still work.


Posted by: Jay at October 15, 2009 7:43 AM

Does the Keurig heater failure still occurr or has the problem been fixed?


Posted by: Bryan at October 7, 2009 12:11 PM

I experienced the same "Not Ready" failure mode that locks up the Keurig coffee maker after randomly brewing a cup and emptying the internal reservoir. I thought it was a one time issue with the first unit we purchased from COSTCO (Model B66 with extra K-cups bundled), but after quickly going through 3 units (COSTCO processed the returns without issue) and talking to the Keurig Factory Service Department multiple times to ensure we weren't doing something to cause the failure, we became convinced that there was a fundamental manufacturing flaw across all the models that has not been corrected during the past three years judging by the posts on this blog. Our failures came pretty quickly after only 10 cups with the first unit, 5 on the second, and 1 on the third. The Keurig Service Department said we should not plug any other appliances into the same outlet, which we followed precisely on the third unit... it made no difference. Very disappointing to say the least. I also agree, Keurig has a great idea... but poor execution by not being able to quickly fix this obvious flaw.


Posted by: Tom Smith at December 6, 2008 10:04 AM

I bought the B-100 2 years ago. A lofty sum for a coffee maker. This is the commercial model and I continued to purchase K-cups from them. Light turned red inside the water level tube and was told that my heater was burned out. Told them I would pay for a new one. Nope-just wanted to sell me a new machine. Said parts do not exist. I call BS on this. I call it bad business. I am not happy and we have decided to find a new and different coffee machine and a new supplier of coffee. They lose, although they think they won.


Posted by: Jay Alberts at August 13, 2008 5:01 PM

I am also on my third b-40 and it just stopped this morning, the heating light stays on and nothing my sister also is on her third and same thing. So I have to call for yet another one it is very frustrating to pack up and send back to the states I am in Ontario..Should they not improve them..


Posted by: Chris at May 28, 2008 11:33 AM

Count me in on LOVIN' this machine - WHEN it works! I'm so "high" on these that I've bought 3-4 of 'em as gifts for my friends, in addition to one at home and one for my wife at work. Well, my home machine took a dump 6 months ago (B50), after acting up for several sessions. I was always able to "manhandle" it and get it to give up a cup o' Joe eventually; I'm not to be trifled with before my morning coffee! One day - nada; despite my most insistent "tune-ups", so down the outside hardscape steps it went! BTW, they're not very "impact-resistant"...Home came machine #2, in true "Indian-giver" fashion. Now THAT one refuses to give it up to me, even AFTER taking it outside and showing it the remains of its broken-backed breathern. Meanwhile, I've got a pantry FULL of K-Cups, taunting me every day...Guess I'll ring up Keurig and get another one, but I'll sure never order more K-Cups "in quantity"...


Posted by: Ganzman at August 23, 2007 1:57 PM

I purchased my B70 about 6 months ago and used it daily with the auto on/shut off program. I waited about 5 months for this model to hit the market and was glad I got it until yesterday morning... the dreaded "Not Ready" message. I just contacted to Keurig and am to expect a service call back tomorrow - I'm keeping my fingers crossed and vow not to leave my desk for fear of missing the call! I'll post the outcome.

I too wish Keurig would fix the root of the problem - it's a great concept!


Posted by: Julie at August 8, 2007 7:39 PM

I've gone thru 3 B60's and now they are sending me a B70....everyone had the "not ready" problem. I asked them today if anyone looks at the machines that are returned and the gal said that heating element failed. I guess that's the case with all of the them. I'll try the B70 and then see if I can get $ back and move on. It's a shame that they can't fix this problem, great concept otherwise. My wife has one at work that auto disposes the kups and that is why we got one, becuase it worked so well.


Posted by: Jeff A at April 30, 2007 6:41 PM

Had a b100 since the beginning, sold it Dec 2007 and replaced it with a the new B70. The B70 was defective, so keurig replaced it with a new one and added a few boxes of free coffee. (Truly great customer service). Worked great for 4 months. However, I came home this evening and found water on my counter. I attempted to brew a cup and the B70 started pumping all of it's water out onto my counter from the bottom of the Machine! I contact Keurig and I'm currently waiting for a return call on Monday. There seems to be a reliability problem, I'm kind of worried about this. If they replace it, this will be my third B70 in 4 months.


Posted by: Chris at April 28, 2007 10:37 PM

I am experiencing the same reliability problems others are reporting. Got my wife a B70 for Xmas 2007, and now - not even four months later - the unit has apparently failed. It just reads "NOT READY" all the time without explanation, apparent reason solution. Great machine, when it worked; but I would not recommend anyone buy a unit with what appears to be endemic quality control problems.


Posted by: JimG at April 11, 2007 11:54 AM

I just got my B50 on Monday, March 19, 2007. Today (3/21/07) it brewed coffee on it's own, melting the K-Pod and then the left side of the B50 melted. I smelled the melting plastic and made a dash to the kitchen. Now it doesn't work and I am returning the B50 to Costco for a full refund. I really liked the idea of brewing one cup at a time - saves on wasted coffee - but am concerned about the safety of the B50 with what happened today.


Posted by: Carol at March 21, 2007 1:47 PM

I BOUGHT MY B-70 ABOUT 3 MONTHS AGO. I'M NOW ON MY THIRD MACHINE. THE LAST 2 TIMES IT BROKE I WOKE UP AND THE MACHINE SAID "NOT READY". I DID EVERYTHING I COULD THINK OF TO GET IT TO BREW A CUP BUT NOTHING WOULD HAPPEN. I TOOK MY FIRST ONE OUT OF STORAGE AND PLUGGED IT IN AND IT ALSO SAID "NOT READY". REPLACEMENT SERVICE HAS BEEN GREAT, BUT I WISH THEY COULD FIX THIS PROBLEM. THE BREWING SYSTEM IS GREAT AND EVERYBODY WHO HAS A CUP WANTS TO BUY ONE.


Posted by: abe at March 11, 2007 9:49 AM

I BOUGHT 2- B-50 AND THE BOTH HAVE PROBLEMS. ONLY A LITTLE BIT OF WATER COMES OUT THEN NONE AT ALL. I NOW HAVE THE B-70 AND CALLED TO GET MY B-50 FIXED AND THEY SAID I WAS PASSED MY WARRENTY AND NOT WILLING TO DO A THING. THEY SHOULD REPLACE THEIR BAD MODELS AND STAND BEHIND THEIR PRODUCTS. DISSATISFIED CUSTOMER.


Posted by: Robert Lonas at January 24, 2007 12:22 AM

Have had a keurig b100 and had two machine failures. Keurig has been fair about the replacement, but not the recent refurbished model they sent has failed. Love the idea of the Keurig and I'm happy when it works, but $299 for a B100 that lasts a year is rather steep ! The refurbished replacement lasted 2 months :(


Posted by: denise at January 6, 2007 11:14 AM

I have a Keurig Ultra B50 and have been having all the problems you have described. I wish I had read the reviews before I purchased it. I probably would just have stuck with my drip coffee maker. This is convenient but fighting with it to work makes it more of a hassle. It just works when it feels like it.
The company has been nice and is sending a replacement but after reading your reviews of being on a 3rd replacement I do not have much hope!


Posted by: Carol at October 16, 2006 11:01 AM

I love my Keurig B50 -- when it's working, that is. This is our third unit and it, too, has gone south. It seems to self-destruct after about 2-3 weeks of use. The symptoms are always the same: it starts a brew, sputters a tiny bit of coffee into the cup and just stops. It will make a great cup of hot water, but put a K-cup in there and the machine seems to forget what to do with it. Extremely frustrating!!!


Posted by: Donna at January 28, 2006 1:32 AM

I'm on my 2nd B-50 and it too is now failing. Starts out as an intermittent problem with the fill cycle ending prematurely, or the keyboard not responding at all. Sometimes after unplugging for a while it seems to feel better, but this one does not want to come back to life. I'm very disappointed. But, in a way I'm glad to see that other folks are having problems as well. Definitely points to a manufacturing defect.


Posted by: Quin at December 5, 2005 3:20 PM

I am also having poroblems with my Keurig b-50. At times it workls fine and other times it just locks up.The comapny needs to do something about these defects.


Posted by: Al at December 4, 2005 8:41 AM

Greg,

I am also on my third Keurig B50. I was just sent my third unit ten days ago and it is no longer working. It is completely locked up. I love the concept of the machine, but it certainly is not dependable enough to keep using. I have to contact Keurig next week about getting a refund or different model. I am really getting tired of not knowing whether or not the machine is going to work each day. It is a very frustrating way to start the day.


Posted by: Gordon at October 1, 2005 8:44 AM

I own a Keurig B50, which is my third machine due to K-cup or machine failure. The company has been good to replace it and has provided replacement coffee. Even with this third machine, I have had some failures. The machine at the end of the cycle blows the grounds into the cup and makes a mess in the machine. I have examined the inside of the k-cup and the filter has failed. I have noticed that on the some of the K-cups that have failed, the pressure is is not as high on the foil lid. Has anyone else had any problems? Good coffee, but very frustrating considering the cost.


Posted by: Greg at September 3, 2005 5:17 PM

If you think that the coffee is too strong, you can reset the brewer again by lifting the handle and pulling it back down, without removing the used coffee K cup, and select either size of brew, and the machine will make another cup for you from the already used K cup, which you can use to dilute your first cup. It also gives you more cooffee for your money if you like a milder cup of coffee. In any case, the coffee is excellent, and no matter how strong, it is not bitter.


Posted by: Bob Banks at June 20, 2005 9:05 PM

I saw a coin operated Keurig machine today. It was set up to let the public make their own single serving cups of coffee. It was at the Star Market in Medway, MA but I'm sure they exist at other locations. For $0.75 you can see for yourself what a cup of Keurig coffee is like.

To amend my previous comments, I was discussing the strenght of Keurig coffee with a friend of mine who also owns one. She said she thought it was quite strong, so strong that she couldn't drink it without sugar. I had to agree that I always use sweetener myself. So by that measure it is pretty strong.

Another occasional problem I've noticed with Keurig is that once in a while you get a K-cup which does not have the foil lid properly sealed. When that happens, the contents of the K-cup leaks out during brewing and makes a little mess inside the machine. It's only happened to me twice so far. Once the defect was visible and once it wasn't. Now that I know, I'm not using any K-cup that is visibly defective.

Here's an experiment I'd like to try: what if I were to take a coffee pod, the kind meant for the other single serve machines, and stuff it into the space where the K-cup goes? Wouldn't the Keurig still force hot water through it and make a successful cuppa? Seems like it's worth a try.


Posted by: Dan Winkler at June 26, 2004 7:51 AM
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