Review: The Keurig K-Cup Brewer B100

Review from Single Serve Coffee.com - Coffee Pod Reviews When I first heard about the Keurig K-Cup Brewer - I was stuck on just what the word Keurig meant. After doing a little poking around on the web site my curiousity was satisfied.

"The word "Keurig" is derived from the Dutch word for excellence, and it is our promise to you."

Excellence and a promise of great coffee. Keurig better deliver I thought but, with brands of coffee like Green Mountain and Van Houtte how could it not?

Must Read Keurig K Cup Single Serve Coffee Maker Reviews:

You can also read all of our reviews on Keurig in the Keurig Archives...

Since release of the B100 there has also been a slew of new Keurig brewers including: Keurig Elite B40 Brewer, Keurig B50, Keurig Special Edition Ultra Elite B60, and the newly released Keurig B70 Brewer single serve coffee makers.

Next, I needed to get an idea of where this new coffee brewer would fit within the new single cup coffee craze. My first thoughts after hearing that it was a "cup" system, was that it might be very much like the Flavia office coffee systems but built for the home.

My suspicions were correct on one front - the Keurig Single-Cup Home Brewer is the brother of their office brewer and Keurig is both in the home market and the office. So, the Keurig would probably have a high level of quality built in if it was based on their office brewer that would have to sustain a ton of brewings every morning, versus a typical Single Serve Machine that was engineered exclusively for home use and would on a daily basis, only have 4-6 cups of coffee made with it.

This lead me to my next thought, "How well supported will this coffee maker be?" Would the Keurig have cups sold at your local store? Or would I have to order the cups online? What variety of coffees and teas would I be able to buy? I'll answer these questions over the course of the review but...if the number of coffees and teas available for the brewer is any indication of the support and staying power of the Keurig (there are over 50 varieties of gourmet coffees and teas are available in K-Cups), my initial feelings are that the Keurig is here to stay for some time and very well supported after finding this out.

The Keurig Promise

The Keurig Single-Cup Brewer promises the following:

Perfectly Brewed Coffee and Tea
Always Ready Coffee or Tea
Consistent Great Taste - with no taste contamination from cup to cup.

From Keurig:

"The Keurig B100 Single-Cup Brewing System brews a cup of coffee or tea in less than a minute. To brew a cup, simply insert a K-Cup® of your choice into the brewer, press the “Brew” button and the brewer will pierce the K-Cup, inject pressurized hot water and brew the coffee or tea in about 45 seconds. The brewer is always ready to brew because it maintains up to 8 cups of hot water at brewing temperature. On the initial fill or when refilled, it will take 8-10 minutes to heat the water (or less if less water is used)."

So in a nut shell - it's an always on, single cup brewing powerhouse, that has a ton of teas and coffees and also promises to never have your tea taste like coffee or your coffee taste like tea. Now, I'm not sure how big of a concern this is for me yet, but I can see the "ideal" of this convenience.

Pricing

The Keurig isn't cheap. At $249.95, it puts it as the most expensive in this category of Single Serve Coffee machines. However, since it has many higher end features - the price is somewhat justified by the craftsmanship and quality of the Keurig (trust me - after opening it - it is a very well designed machine), the on demand coffee, and the fact that it uses it's own unique K-Cup system that ensures the freshness of the teas and coffees since they are individually packed.

The K-Cups aren't cheap either. With the Senseo pods coming in at about ~$0.27 a pod, the K-Cups are $13.95 for 25 sans shipping. That makes each K-Cup ~$0.56 cents a cup. That's more than double the price per cup of coffee compared to a home pod brewer. That being said, it is a more expensive Brewer and promises a high quality cup of fresh coffee or tea. So, given that each K-Cup has a 2 ply paper filter and is dated for freshness - well - that has to cost something.

Setting it Up and Unpacking the Keurig

I have to admit, for $249.95 the packaging better be nice. However, the Keurig's exterior box and packaging is a little lacking on the nice front. Don't get me wrong, the Keurig itself is packed very well - but the brown box exterior is a tad lacking in such a handsome piece of hardware to be revealed. I like the set up that an Apple packed product gives you - if you've ever opened a new Powerbook or iPod - you know what I mean here.

That being said, the Keurig is packed with a foam heat mold packaging within. There really isn't any "labeling of parts" inside the box but it's pretty clear what they are going to be used for.


The Keurig Arrives in a big brown rather industrial looking box.	The Keurig is packed with a heat molded foam.	Ahhh...quick start instructions.

The base? Perhaps I put my coffee cup there. The star is a nice touch.	The brewer is packed with plastic to avoid marks.	I unpack the brewer. Reminds me of a Romulan warship.

I put the K-Cup holder and base in place.	I next fill it up and await it to heat up.	Plugged in and ready to go?

Coming up in Keurig Part II: The Brewing of the Coffee

I'll be going through the paces of brewing that first K-Cup of coffee and also putting the maker through it's paces with teas as well.

The Keurig Brewer and K-Cup Size

I think it's really important to compare the size of the maker to another maker in the same category. The Keurig is a big machine. It's nearly 1.5 times the size of the Senseo and about 1.25 times the size of my Cuisineart. Also, the K-Cups take up about twice the size of a typical pack of pods and even a coffee canister I use for fresh roasted beans. I don't think this is a major drawback - but get ready to clear a little more area to land your Keurig.


It's about 1.5 times the size of the Senseo.	The K-Cups take up a bit more space than typical pods.

Prepping the Keurig Brewer

After setting up the coffee maker, pouring in the first full reservoir of coffee, you have to wait for the brewer to heat up the water reservoir to brewing temperature. The funny thing here is: the Keurig comes with nothing to fill up the reservoir. If you look at the first part of the Keurig review, we ended up using our old retired Cuisineart carafe to fill the reservoir. Next, you'll need to run about 12 full mugs of water through the brewer prior to making your first K-cup of coffee.

The brewer doesn't make a ton of noise when it heats up or when I run the 12 or so mugs of coffee through it. Sometimes it does sound (I'm quoting my friend Mark Steele who helped with the review pictures) like "A muffled duck somehow trapped inside the coffee maker is making a cry for help". I would also like to add, other single serve coffee makers like the Senseo and My Cafe sound like a grumpy old man huffing and puffing. :-)

The reservoir fill level is indicated with the coolest blue light I've ever seen outside of a modded PC case. It has this little cool float ball that seems to be floating in a cool blue liquid. Brilliant.

Okay enough rambling, here's how the prep really plays out:

1. Unpacking the maker: 5 minutes
2. Reading what to do: 2 minutes
3. Filling with Water: 1 minute
4. Waiting to Heat Up 1st Time: 15 minutes
5. Make 12 mugs of hot water to clean out the machine: 10 minutes
6. Refill reservoir again: 1 minute
7. Wait to heat up again: 15 minutes

Total prep time before being ready to brew: ~45 minutes

Brewing My First K-Cup of Coffee

I decided to brew a Dark Roast cup of Green Mountain coffee as my first K-Cup of coffee. Putting the K-Cup in the maker is very easy. You simply pull out the drawer in the front, pop the K-Cup into place and push it back in.

When you place the K-Cup in the drawer, there is a little puncture-pin that creates a whole in the bottom of it. It punctures the bottom where the coffee or tea will come out. After pushing in the drawer I get my first push of the coffee brewing button.

I'm an interface geek here - so I'll have to spend a little time on it. It's extremely simple...

Green light go. Red light no. Big button - push and yo! A fresh K-Cup of coffee!

The quality of the button is really exceptional - it has the dimple push feel that exudes quality and is fun to push. Really it is!

I didn't state this earlier, but the Keurig doesn't produce a ton of coffee per K-cup. It produces a small regular coffee mug sized cup of coffee. This is a tad bit disappointing, but I will go more into that later.

Okay - I push the coffee brew button...

Duck noise...

And in less than 30 seconds a steaming K-Cup of coffee is produced. The coffee looks very rich and dark. There is a little bit of froth on the top of the coffee, and I quickly pull the mug from the brewer and put in my 2 spoons of sugar and a little half and half.

Coming up in Part III: How Good is the Coffee? And Our Conclusions...

Coffee Impressions from the K-Cup Brewer

The Green Mountain French Roast coffee looks good; however my first impressions of the coffee are - well - it's good, but not great. I drink Green Mountain French Roast at work and at home and this coffee is a little lacking. The coffee seems to be on the perfectly measured for 1 cup of coffee kind of flavor - and this leads me to my first startling revelation.

How do I make a stronger cup of coffee? I guess I could buy other darker blends of coffee like Van Houtte (which I brew next), but since you can only put 1 K-Cup of coffee in the maker and push the same amount of water through it - what you get is what you get.

Let's look at a typical pod brewer for a moment to get at the difference:

Senseo: You can make 1 pod to 1 cup. Or 2 Pods to 1 Cup or 1 Pod to 2 cups or 2 Pods to 2 Cups. There is a ton of flexibility here to make the coffee a little stronger or a little weaker. The K-Cup brewer lacks any way at all to adjust the strength or amount of coffee you produce.

Now - am I being too harsh? No. I'm trying to make you realize that I think it's quite limiting. The Senseo Dark Roast or even the Folgers Dark Roast single pod isn't as strong as I would like in a really dark cup of coffee, but putting 2 pods in and brewing a double mug is perfect and roughly the same cost as 1 K-Cup of coffee. And, sometimes I don't want a strong cup of coffee, so I brew a single Pod in the Senseo. It's nice to have options.

That being said, I decide not to totally go on the Green Mountain Dark Roast as my only cup of K-Coffee...hmmm...K-coffee... I next put in a Van Houtte Dark Roast K-Cup. The coffee looks a lot like the French Roast from Green Mountain and I forgot to mention - PIPING HOT! The brewer produces a very hot cup of coffee - very hot, I would dare to say - even hotter than the My Cafe or Senseo.

The Van Houtte coffee is quite good. Much better in taste than the Green Mountain. The coffee has a nice flavor that you would get in a "end of a great meal - oh my god they even have great coffee in this restaurant" kind of flavor.

Next, I put in a Gloria Jean French Hazelnut K-Cup. We used to have a Gloria Jean coffee shop in the Burlington Mall - in Burlington Massachusetts. I have had just about every type of flavored coffee from there, and I was prepared for a very flavored cup of coffee from the K-Cup. I was immediately disappointed.

The Hazelnut coffee seemed to be a little less intense than I get at a Gloria Jean coffee shop. I think the coffee is well - okay. It's on par with something I could brew in the Cuisineart from a medium grade flavored coffee. That being said - why am I under whelmed yet again? I guess at $249.95 for the brewer and $0.57 a K-Cup - shouldn't all the coffee it brews be on the level of amazing? Or at least - GREAT?

Brewing Tea in the K-Cup Brewer

We tried a bunch of the different teas that came with the Keurig brewer to review. The Bigelow Mint Medley Herb Tea was on par with any cup of tea I have brewed at home (sans loose leaf tea - can't compare there). The tea is very well brewed - with good color, great taste, and piping hot. Since I'm not a huge tea person, I let my mother in-law try the tea. Note: My mother in law is currently visiting from northern California where she lives in a cabin on the side of a mountain and brews tea only made from spring water that is heated on the gas stove in an a pre-heated ceramic pot - her impression, "Very good. Nice."

Conclusions

The K-Cup brewer from Keurig is a well engineered, well thought out brewing system. The Keurig is very convenient, and less mess than a pod brewing system. That being said, the flexibility of your brewing options, the fact that it produces a small mug of coffee and can't produce a double cup of coffee in a single brewing step, leads me to conclude...

Get it if you want an industrial strength well engineered coffee maker with the most variety of coffees (over 70 varieties of coffees and teas) and be prepared for - if you don't like how it brews your favorite cup of Green Mountain or Gloria Jean's coffee, you won't have any option to change the way it came out.

Also - at $249.95 (note: we received the brewer and coffee direct from Keurig free of charge to review), we think it's a tad bit expensive for your single serve coffee dollar bang for the buck. Other coffee makers in this category are half the cost or less and the coffee they use is also half the cost or less than the per K-Cup average.

And now my final-final Conclusion....

The Keurig Single-Cup Brewer promises the following:

Perfectly Brewed Coffee and Tea
- Our Take: Yes and no. Perfectly brewed how the brewer produces the coffee with no flexibility in making more or less coffee and adjusting the darkness of the brew.
Always Ready Coffee or Tea
- Yes. The brewer is always ready and the coffee and tea is produced quickly and piping hot.
Consistent Great Taste - with no taste contamination from cup to cup.
- Yes. The taste is consistent and there is no contamination of tea to coffee, coffee to tea, or coffee-to-coffee. Spot on here.

Thanks again to the folks at Keurig for providing us with the Keurig and a sample set of coffees and teas for review.

Update: Read our review of the Keurig B70 Brewer

You can also read all of our reviews on Keurig in the Keurig Archives...

Read More in: Keurig & K-Cups | Keurig Reviews | Reviews

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Posted by Jay Brewer at July 27, 2004 8:36 PM

If you like a big strong cup of coffee, K-cups aren't the way to go unless you use 2 at a time. I do love the concept, but the Keurig Special Edition machine I have is a complete piece of junk. Mine shuts off on its own, takes 3-4 operations to get 1 travel mug full because it shorts me, and sometimes I have to jiggle the water tank to get it to flow.

Posted by: Kay at March 26, 2011 11:18 AM

I received a Machine in 2008 and called the Keurig customer service because there was a little crack in the top by the needle, I just wanted to replace the part, the machine is 2years old The girl said she would have someone get back to me I said to myself oh sure we'll see Next day I get a call back from the sweetest man Named Traves, He said that part should not have cracked and the company was sending me a brand new machine I was blown away! companies just don't do this! One week later the new machine arrived, Machine Awsome! Customer service Awsome! Thank you

Posted by: Kathy at October 28, 2010 12:16 AM

There seems to be a big love fest here between Keurig and Green Mountain who just happens to sell the coffee pods for Keurig. Awfully hard to get a legit review with this in mind.

Posted by: Aznav at September 3, 2010 8:12 PM

Keurig recommends -not- to used distilled or reverse osmosis water,(perhaps they don't like the taste),but I use it & love it. If you ever get your machine back in shape, perhaps this will keep it that way. Keurig now has a choice of coffees far more extensive than any other single-serving unit. I have the newest smallest home unit with no reservoir..The only issue is that you really have to follow a precise protocol, (Push 'on' button/ pour in water / open coffee compartment, load, close /push 'brew' button) or the coffee wont get made.

Posted by: mark at April 17, 2010 1:14 PM

Help ..... I received a Keurig as a gift about a year ago. Until recently it was a gem, giving me a perfectly brewed cup of coffee (I bought the little filter cup and save a ton of money and the environment, too.
However, despite descaling the pot several times,
it now stops brewing about half way through the cycle and the coffee is much too strong so I have to add boiling water.
What else can I do to restore this wonderful product to its original system?
Thank you.

Posted by: Anne at March 24, 2010 9:53 AM

Let me explain my title. I love the coffee, the convenience and the speed of the Keurig system. I have owned four Keurigs in the past six years and had all four eventually fail. Keurig customer service have always been outstanding as they bent backwards to try to fix the probs and even extended the warrantee time and replaced two units for free. They don't seem to be able to make the brewers reliable and they have a problem with the brewers being too noisy.
Keurig warrantee is one year.
Now for the GOOD news.
Cuisinart has just come out with a 'Keurig brewing' coffee maker.
The Model SS-700 does everything the Keurig brewers do, but it does it absolutely silently, I love that ! It has a TWO YEAR warrantee, I love that ! It has a giant water reservoir and I love that too ! It comes with a 'rinse' function and a 'water only' function, and you gotta love that improvement !
I have only owned it for a few weeks and so far it is absolutely perfect. I am betting that Cuisinart with its impeccable record and giving a two year warrantee will be the way to go.

Posted by: Hugo at March 22, 2010 4:39 AM

Hey, i have A keurig B70 and it was acting up i spoke with a Customer service rep and they helped me through it . most of the reason the brewer didnt work was because of things that i was doing . i felt really bad because i called ranting and raving about the brewer and when the cust. rep was trying to help i was not being polite(now i see what coffee does to you ). i have read several things on here about the customer service and them not saying that there product is not good. Come on really do you really think there going to say Oh yeah our product is a peice of junk, NO. So im just saying call them and just tell them the problem and they will help . they were good to me and im sure they will be to you.... LOVE MY BREWER

Posted by: Craig at March 19, 2010 8:08 PM

I have had my machine a little over a year. It is basically used by one person (2 cups/day) and not at all during the summer months as we are away. Today it has stopped working, putting through at most an ounce of water at a time. I am especially disappointed as I gave two of these as gifts at Christmas (and had planned on purchasing one for our summer home) Can anyone tell where I would call for support? Is this a common problem? This sort of life span is ridiculous.

Posted by: pat huiskamp at March 11, 2010 4:20 PM

ok i picked up the keurig 1 cup coffee maker for $160. and let me tell you that it is amazing. i love it so much. theres a great selection of different kinds of coffee and tea and even hot chocolate. it takes 30 seconds to one minute depending on the size of your cup. it is a must buy. im going to give it 5 out of 5 stars.

Posted by: Nick Hotujec at January 1, 2010 7:37 PM

Ugh! Second machine!... returned the first one to Costco. Thanks Costco at least you take thing back. But here we are with the second machine and after a week it stopped working. UGH! Doing the same thing the first machine did! Water flows into the reservoir and not into the K-cup. We are very frustrated! At the price of the machine and the price of coffee... well I will not buy another!
Thanks your Keurig for the convenience but you can keep your machine because of the frustration! Oh yes one more frustration... there is no place on the Keurig site that allows for trouble shooting the coffee maker.

Posted by: Bill at July 25, 2009 12:53 PM

Its funny how people bash Dunkin Donuts because they've convinced themselves that spending the extra 3 dollars per coffee at Starbucks is about anything other than being pompous . . . Dunkin Donuts has really good coffee. You can still sell good coffee cheap as long as the volume supports it in the business model.

The Keurig coffee is not as good as Dunkin Donuts but its very convenient and I'm hoping I can find DD coffee one day in little Keurig cups.

Posted by: Joe at December 14, 2008 10:24 AM

through work I acquired one of these machines but, the faulty part had already been sent back and replaced for the clients with a new machine. So, I tried to send the machine back for service or to purchase the faulty part.

I am shocked!!!….they won’t let me purchase the part needed…they won’t take the machine back…and when I asked if I should take the machine (which by the way is in perfect condition less the one piece missing) to the land fill…she said yes. I am appalled that they want nothing to do with the machine b/c they already fulfilled there obligation with the customer who purchased it. I told her the reason I wanted to fix it was from an environmental standpoint…and she said there was nothing the company could do…the machine was useless to them now.

It's not so much the terrible customer service issue as it is the environmental impact. What kind of company allows for such a large carbon footprint?

I will make another call to the company and maybe talk to somebody who wants to help. Or maybe I will find out that Keurig could care less about our planet.

Posted by: clmbrchick at November 30, 2007 3:14 PM

So before everyone continues on the Keurig bandwagon, here's some real insight into their customer service and visons of the future. All of their machines are disposable! Yes, that's right, don't call looking for parts 3years after you spent that $300 bucks for a top of the line B1000 machine (bought from Green Mountain) and lord knows how many k cups over that time. Call for service and Green Mountain sends you to Keurig, call Keurig and they tell you the machine is discontinued, but they have a new B100 machine which is essentially the same thing. Great thanks lady here's the part number I need. "Oh, sorry we don't make that machine any more sir" and in 3 years they revolutionized the design of the B1000 to the B100 which is essentially the same thing with all new parts? "Yeah, right....."

Try looking for Keurig parts through 3rd party vendors, they control the whole distribution channel. The coffee distributor in my office said he couldn't even get one if he tried, he is forced to buy new machines.

No wonder Starbucks is so successful, looks like Keurig, unlike Gilette wnats you to buy both disposable machines and refills.

Posted by: John Gluszak at April 6, 2007 5:50 PM

I just got the Special Edition B60 for Christmas! It comes with a good variety of coffees to try out right in the box. With the b60 it comes with a small , medium, and large cup selection. I think actually the size selections are bit misleading in that when making a selection your actually choosing a brew strength. The strength of the brew is determined by the amount of water passed through the k-cup hence the larger containers needed for the various settings. The small produces a 5.25 oz standard coffee serving that is very robust and full flavor with most any k-cup. The medium 7.25 oz. provides a good balance in flavor intensity and serving size. The large "travel mug" setting is watery and weak for all but the most intense and "bold dark roast" k-cups.

First, with the good impressions. My fiance is a picky coffee drinker that doesn't like it too strong so I made her a medium cup of the Timothy's French roast and she immediately expressed delight in its taste. Now, with the not so good. I had one k-cup blow out where a large amount of grounds ended up in my cup, and it was my only Kona blend k-cup too :(. A couple of the blends I tried had an odd smoky, wood pulp flavor. However, I feel that early on in my tasting I was trying these blends with my trusty 12 oz. coffee mug and therefore was using the watery 9.25oz. large size button. This may have been killing off the more subtle flavors in the blended brands. However, once I gained a grasp of the strength levels represented by size I changed my strategy. I went with a small size Green Mountain Sumatran reserve and was blown away. Very clean cup of coffee that was right up there with an after dinner coffee at a nice restaurant or a comparable Starbucks drip. I'm not a big flavored coffee drinker but I popped the Green Mountain Hazelnut on the small setting and was thoroughly impressed. Hazelnut flavors filled the room immediately as the water began falling into the cup.

Final thoughts, I'm happy with the gift so far. Its so easy to make a cup o' joe and so many choices to go with that its hard to resist popping in a cup and pressing a button just to hear the pumps whiz and slurp. My hands are trembling even more so then from the initial excitement of receiving such a nice gift ;). However, I'm afraid to say that if you a serious coffee drinker on the go then it looks like 2 k-cups are needed to top of your favorite large travel mug before heading out. To put things into perspective though with the right k-cup that suites your tastes you can walk right out of your own house with a Starbucks quality coffee without the Starbucks price and the oft times lengthy wait in line.

Posted by: Josh Reiter at December 26, 2006 7:20 AM

I have the B60 Special Edition. It allows you to make small, medium or large cups. I find the coffee a bit weak, but overall, very good.

It also allows you to lower the brewing temperatures and set auto-off times to save power. We leave ours off all the time. Turn it on to make coffee, and it takes 3 minutes to warm up the resevoir.

The coffee is a bit cheaper on their web site if you join their club. 25 for $11.95, instead of $13.95. You also get free boxes upon setting up recurring orders!

Posted by: Phil Hunt at June 21, 2006 3:46 PM

I was thinking of buying a Keurig, I have a sensio that really makes poor tasting coffee. I went to Best Buy and they had discontinued carrying the coffee makers and were selling off the k-cups for $1.99 as box. I bought all 10 boxes they had, still planning on finding a Keurig.

Then I went down the block to Target and saw the B-40 or which ever $99.00 model they carry. I was less than impressed. The thing looked like a battleship, as large or larger than a large automatic drip maker. We do not have acres to spare fore something this large. Now I have 10 boxes of Timothy's Decaf K-Cups to unload, probably on ebay.

Posted by: Ed Walker at May 9, 2006 5:49 PM

I am a bit underwhelmed. I think the reviewer is right. The machine is convenient and always on, but the coffee prices are absurd and the coffee just isn't very strong. No matter what you do, it produces a wimpy cup. If you are New Englander who likes that lame stuff from Dunkin' Donuts that everyone up there things is so great, you'll like the Keurig. But if you drink robust blends from Starbucks or like Cafe Americano made from Espresso roast, you will be unimpressed. The tea is a bit weak too, but of course it has no time to steep. This machine is about convenience not brewing perfection.

Posted by: Dave at February 21, 2006 3:43 AM

I picked up the B50 version and after 2 days of trying to get this machine to produce a "strong & robust" cup of coffee failed I returned it & picked up another Senseo, now I have 2 which will do well when I entertain. Keurig has a long way to go, additionally no one locally carries the K-cup except of course Bed Bath & Beyond @ $10.00 a box, while I pick up the dark roast Senseo coffee for $3.99??? I live in So. Cal...

Posted by: John Merhej at August 24, 2005 5:22 PM

My father is one of the founders of Keurig and i can tell you that everyone i have spoken to about the machine seemed very satisfied, I can also tell you that a lot of hard work has gone into that machine. Hot chocolate should be comming soon too!

Posted by: Elsje at January 31, 2005 3:14 PM

I have a Keurig - the only complaint so far is the French Roast, the only coffee I drink, is a little on the light side. Hopefuly they'll go to a more robust coffee - I always drank/ground Starbucks beans. Other than that, it's a GREAT MACHINE!!!!

Posted by: dave derus at September 10, 2004 1:08 PM