April 13, 2005

Reader Write In: What Do I Do About this Brewer?

8339 XlargeWell - I've never had a plastic taste from any machine and I've yet to get my hands on the new Gevalia brewer due to the subscription and lack of any way except for snail mail to contact Gevalia. For you Gevalia pod brewing folks - has this happened to you? Read below and answer in the comments section to help out our poor reader and this "plastic" situation.

"I just signed up for the Gevalia Kaffe Pod brewer. You know, buy the coffee and get the machine for "free". We know what that is. :-)

Anyhow, I ran a least 20 cups of water through it to clean it out, and due to the high water temperature, it does have a "plastic" type smell to the coffee and seems to permiate into the coffee. I know it takes some time for the newness to dissapate, but it was unbearble, I couldn‚t even drink the coffee, and this was with different pods. I even ran 2 cycles of vinager through the machine. I called Gevalia and they sent me a new machine. I think something burned up in it, or the pump somehow gave the water this taste.

I got the new machine and ran water through it and I have to say after 8 pods, the coffee still has a weird taste to it. I've have a auto drip maker and drink coffee like Seattle Best and Starbucks and it doesn't have this taste. I even ordered the new Green Mountain pods, (I like Green mountain through my auto drop maker) and the green mountain pod tasted no different than the Gevali or Cool Beans pods.

So thanks for reading, but will the machine break in? I know you reviewed a couple of different machines, but maybe I'm missing something. A friend of mine has a Gevalia machine and he says it works great. So I'm not sure what I'm doing work if anything. What do you think, and can you offer me some recommendations? Should I scrap it, or keep popping pods in it until I get a drinkable cup of coffee?"

Sound off!!!

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Posted by Jay Brewer at April 13, 2005 8:07 PM
Recent Comments

I also bought the senseo single cup machine. Aug 2010. Has the terrrible plastic smell/taste. Ran 2 bottles of vinegar through, made the plastic taste/smell not noticeable, but it has since returned. Terrible product.

Posted by: Bob Ridder at September 7, 2010 11:13 AM

I purchased 2 of these Gevalia pod machines at xmas DEC 2009 from WOOT and the plastic smell and taste is overwhelming. The coffee is undrinkable (if that is even a word) and I am so embarrassed to have given one machine as a gift! GEVALIA SHOULD BE ASHAMED OF THEMSELVES FOR SELLING SUCH A DEFECTIVE PRODUCT. We have had the same Senseo machine for 6 years now and it is perfect. I only bought the Gevalia to have on our second floor, but now it is going in the trash can.
Sign me, disgusted.

Posted by: Jenny Anon at January 16, 2010 5:11 AM

I received my moms maximespres' and she does not have the manual, how much would that cost?, and how soon can I get it?, I cannot wait to taste my Italian coffee,,,,please help me

Posted by: terry fontana at October 23, 2008 3:30 PM

I'm returning a Senseo pod machine to Target after making 6 cups, and the strong and unpleasant plastic odor is still contaminating the coffee. Also, as a confirmed drinker of rich south Louisiana coffee, I can't find a way to make coffee strong enough using this machine!

Posted by: Anne at October 20, 2008 6:08 PM

This problems is not confined to Gevalia. I have purchased GE and Black and Decker inexpensive coffee makers with the same problem. No amount of vinegar or baking soda and water works. Don't know if the taste/smell of burning electrical/plastic ever goes away. I'm tired of trading in coffee makers!

Posted by: private at August 18, 2008 7:57 PM

Just to add my experience... I received the stainless steel coffee maker and after the second run through it took a day to get rid of the burning rubber smell from the kitchen. The CSR layed the same rap on me that they had never heard of this problem and the ysent another. This one had the same problem so i called again and this time the manager i spoke with sent me a different model all black coffee maker... this one was worse in that the soft plastic in the construction leeched odor and taste directly into the cold water fro mthe reservior on thru. So, i took apart the original product and it seems the rubber tubing that runs from the tank to the heating element is not in fact heat resistant. So, i called CSR and they are sending another one and i am planning to take it apart and replace the tubing with a non-toxic alternative. I'll write back if this fixes the problem.

Posted by: Lars Z at March 19, 2008 12:05 AM

I also bought the Gevalia coffee to get the stainless steal 12 cup coffee maker and also the coffee. Well the first one was so bad with the taste of plastic that it made my whole family sick so I too called Gevalia about it and asked the customer service rep. if there has been any other complaints about the coffee pot and the plastic taste and smell and he said "No I personally havent heard of any problems with the coffee maker" and they sent me another coffee maker. I was excited to get the other coffee maker and very disapointed when the same thing happened to that one also. How can they do this to people? I will never recommend Gevalia to any one in my family this is a waste of time and i also threw away my other coffee maker thinking nothing about a coffee maker tasting and smelling like plastic I am glad I am not the only one who is having this problem with Gevalia I thought I was going nuts especially with the same thing happening to both of the makers they sent me. I am calling the BBB on them because what if this has a permanent affect on me and my family??? Thanks for listening I am so mad!!!!

Posted by: Erin Mignelli at March 1, 2008 3:58 PM

Hello to all the people who is having the same problem with Gevalia coffee makers"Plastic smell and taste" I also bought the promotional 12 cup stainless steal coffee maker. I had called Gevalia about the same problem and the customer service rep. said " I personally have not heard of this problem with any Gevalia coffee makers" so he sent me another coffee maker and more coffee since I wasted the first batch of coffee trying to get rid of the plastic smell and taste. Again I received the coffee maker for the second time and same thing "Plastic smell and taste" I give up!!! This time and I going to tell them I will never waste my time with Gevalia again and I am calling the BBB because I dont know if this will have a permanent affect on me and my family it made us all very sick. I also am never going to recomend Gevalia to any one I know. I am so mad I threw away my old coffee maker thinking that Gevalia is well known that nothing could be wrong with their products. Thank you for listening to me and good luck to all of you.

Posted by: Erin Mignelli at March 1, 2008 3:55 PM

We are on our THIRD Model # CM-650 12 cup coffee maker from Gevalia. It was offered free with purchase of special coffee. We have used Gevalia for over 12 years and have had no problem with the coffee makers before now. Burning plastic!!! Horrible taste!!! Every time we call Gevalia they just offer to send a new one (Same Model# CM-650) instead of fixing the problem. There should definitely be a recall on this product.

Posted by: John Robey at December 30, 2007 11:56 PM

yesterday our new gevalia coffee pot was delivered. i am prejudiced, we have been using our old faberware perculator for years. however, having been an ex-gevalia customer, i decided why not? so i placed my order and awaited my coffee maker. i thoughly washed the parts with soap and water, ran through 2 runs with water, and awaited the mornings' coffee. Horrible. all i could smell was plastic. i called the 1-800 # and spoke to an associate. i was told to run a solution of 10% distilled white vinegar; did it with 30%. still strong plastic smell. called 1-800 again. they are sending out another coffee maker. i am very dissapointed in gevalia selling out to cheap industry to put out a coffee pot to consumers. we only want the coffee anyhow. we do not want plastic petroleum poisin. i'm sure if studies were done on these coffee makers they could never meet the FDA guidelines. how could a pervailing bad smell of used plastic that permeates hot liquid be approved for human consumption?

Posted by: shirley at September 26, 2007 6:38 PM

I've had a Gevalia pod brewer for 6 months now, or I should say I'm waiting for my fourth Gevalia Pod brewer to come. I haven't noticed any plastic taste in either of the three that I've had.
Granted I haven't had to pay, other than the cost of the pods, for all these brewers, it's just irritating to email them every month saying the machine is not working.
Is anyone else out there experiencing this difficulty with their machines?
Prior to this Gevalia pod machine I had a B&D, it broke in about 6 months gasket warped, ears broke off the pod holder, got replacements, but evetually it too quit working. I think I'm at a point where I'm willing to spend money on a real coffee machine but I'm concerned that I'll get another machine prone to die.

Posted by: Eric Stratmann at June 8, 2007 7:02 AM

Yep, that's the smell and the taste too. After reading these comments, I'll be returning my coffee maker and the coffee for a full refund. Too bad about Gevalia; we've always enjoyed their coffee and coffee makers too!

Posted by: Jene at March 29, 2007 10:18 PM

I also got the promotional 12 cup coffee maker from Gevalia; the stainless steel looking one. I ran water through it several times and it still had a plastic smell to it. I scrubbed it inside and out, and ran more water through it. Then tried making coffee with it; the coffee smelled and tasted like plastic.
I called Gevalia and unlike Abbey, they didn't offer to send a replacement. When I asked why a coffee company would promote their coffee with such poor quality coffee makers, the representative didn't say a word. While I was on the phone with them, I made sure that my account got cancelled. After reading other blogs about Gevalia, I'm hoping it stays cancelled.
I am going to throw away this piece of trash coffee maker because nobody wants to drink coffee that tastes like melted plastic and it can't be safe either.

Posted by: Al at March 28, 2007 11:31 AM

I purchased the Pod Brewer in April as a gift for my father. He ran GALLONS of vinager/water through the machine for months before returning it to me, saying the coffee tastes of plastic. I thought he might be exaggerating, but found he wasn't when I tried to brew a cup. I called Gevalia & they mentioned receiving a few complains with this machine. They sent a replacement within the week. I was so excited. Unfortunately, the new machine does the same thing. I also noticed a problem with the actual workings of the brewer. SO DISAPPOINTING!! Does anyone recommend a GOOD single cup brewer??

Posted by: Amanda at October 18, 2006 4:32 PM

I got a promotional 12 cup coffee maker from Gevalia. It is the color of stainless steel- very attractive. I ran water through it several times and it smelled so strongly of plastic that I thought some component was melting. I called Gevalia and they promptly sent me a replacement. This one also has a horrible plastic smell. I ran vinegar through it 3 times, dish soap once, water about 10 times, and it still smells horrible. I am going to throw it away because I wouldn't want anyone to dring coffee that might be infused with dangerous plastic fumes.

Posted by: Abby at April 30, 2006 9:39 AM

BINGO! PLASTIC SMELL! I have been a Gevalia customer since '91. I was thrilled to order the pod maker. And I was so upset to smell the odor as the water went through the machine during set up. The same odor is in a regular 12 cup coffee maker my mom got from them recently. I'm SURE it's the manufacturer.

I ran plain water through the machine 5 times in a row. Then, before I make a cup, I run 8-12 oz of plain water through with an empty basket before I brew my cup of coffee.

And then there's the fact that the distance between the mug and the spout is so much that coffee splatters everywhere. Then, there's the "PEE" syndrome. I get my cup of coffee, then I turn around and the machine is dripping and it's so poorly designed that the dripping liquid splatters all over the place. Then I unlock the basket to remove the pod and again, drippage. UGH. I love regular Gevalia coffee. Have loved it for 15 years. I'm so over this pod maker.

So far, I'm loving the Senseo. Easy to use, no drippage, and great tasting coffee.

Posted by: Frank at February 7, 2006 11:51 PM

Yes, I have a 12 cup machine that smells and taste like some type of chemical. Does anyone know what this is? I had the same smell when I bought new kitchen stuff. Please send me a email at jamiegrahams@yahoo.com if you know anything about this problem

Posted by: jamie at February 2, 2006 6:31 PM

I just received my second Gevalia Pod Brewer. The first one had the unbearable and undrinkable plastic scent and off taste. The second has a poblem w the electronics - turns on but water doesn't flow for any size. I am soooo disappointed. Gevalia's good reputation and a positive history with them is why I'll try one more time.

Posted by: Kathleen at January 19, 2006 3:13 PM

I just received my Gevalia pod brewer yesterday. I have experienced an extreme plastic odor and taste in each and every cup of "coffee" I have attempted to brew. Today I, for the first time, was unable to finish my morning cup of coffee on my way to work. What a disappointment.

Posted by: Joe at December 20, 2005 6:16 PM

Yep... After the first three cups through the machine... I got the plastic taste too. What I chose to do is run plain water, no pod, but with a pod holder in place, through the machine after a brewing. It seemed to help. But I'm not thrilled with the coffee and don't know if it's the machine or the pods. I also have noticed that when you brew 8oz you don't always get 8oz. So... which machine would you buy to replace this one?

Posted by: Jennifer at December 13, 2005 8:38 PM

I have had the Gevalia Pod Machine for 6 months or so, and have not had any plastic taste. In fact, I think the coffee is terrific. Only problem I had was that the unit stopped brewing complete cups. It would only brew for a few seconds before stopping. I contacted Gevalia and they sent a replacement machine. Still no plastic taste or smell.

Posted by: Matt at December 13, 2005 7:10 AM

Disgusting plastic taste. My first brewer was fabulous, but it stopped working after three weeks. They replaced it twice now, and both have had that awful plastic taste. I don't think Gevalia has done a thing about it. Now I'm stuck with a bunch of pods.

Posted by: Deb Leon at November 27, 2005 11:17 AM

Yep. Plastic smell and plastic taste. Makes you wonder if the chinese factories know the difference between plastic for industrial uses and food uses. Feel sorry if people get cancer because of this thing.

Posted by: audiomaven at November 17, 2005 2:50 PM

I just ordered the Gevalia Pod Maker and it came today. I have not tried the coffee yet but made a cup of tea and thought I detected a bit of plastic taste but thought it was just me. It made an excellent cup of tea in a flash. I ordered it in the hopes of getting my mom to take it since I have a Gevalia Automatic that I love for good strong coffee. After reading the reviews I kind of wish now that I would have read them before ordering this but hey at least I didn't spend more than $30 to find it out. Thank you for all the comments thought. It did help so I know I am not crazy if it tastes funny.

Posted by: Debbie at November 3, 2005 7:55 PM

The plastic smell and taste on the Gevalia machine is terrible. I can't get rid of it either. I am very disappointed but who wants to bother with another one that is just going to be the same?

Posted by: Robin at September 7, 2005 3:51 PM

Well, I too have just signed up for the Gevalia Pod machine and I must say the plastic smell and taste is unbearable. My husband who does not smell most things even commented on how awful the plastic taste and smell are. I am currently running vinegar through the system and I will see if that works. If not I guess I will be calling Gevalia also.

Posted by: Dawn at August 19, 2005 10:09 PM

Well, I too have just signed up for the Gevalia Pod machine and I must say the plastic smell and taste is unbearable. My husband who does not smell most things even commented on how awful the plastic taste and smell are. I am currently running vinegar through the system and I will see if that works. If not I guess I will be calling Gevalia also.

Posted by: Dawn at August 19, 2005 10:09 PM

I've had the Gevalia for about 6 weeks. Don't like the taste very much (French blend is okay). The big problem I've had w/it is that twice when I've used the '2 pod' holder, it's 'exploded' in the middle of the cycle! It sounded like a whining jet engine & (although I'm sure the latch was properly secured), it blew up & split open one pod & ejected it about 4 feet from the machine (glad I was in the other room)! That's happened twice. Has anyone else experienced this?

Posted by: Tim at April 19, 2005 9:30 PM

I also have a bad taste from the coffee I brew in my Gevalia coffee pod brewer which I just received 2 weeks ago. I tried the 6 oz, 8 oz and 12 oz quantity with 1 and 2 pod choices and all tasted bad. At one point I took the used pod and placed it in a saucepan, brought it to a boil, then tried it and it tasted just fine (although weak). I think I'll try one more pot and then give up.

Posted by: Daisy at April 18, 2005 1:34 PM

I have used my Gevalia at work for a month now. I have not noticed any plastic taste or smell. It is making good coffee. I have noticed that the amount of coffee made changes on how tight or loose, the brand of pod being used, is packed. The Green Mountain pods are not as loose as the Gevalia pods and produce less coffee. I just have it run a little extra when I use Green Mountain.

It is not in the same league as my Keurig B50 that I use at home. For coffee taste, ease of use, and quality it is the best. I also tried the Bunn it was good but liked the Keurig better.

Posted by: Doug at April 15, 2005 12:16 PM

I can tell you saving for the Bunn is well worth it. In the past few weeks I've been enjoying the Bunn more and more - but I'm still anxious to try the Gevalia.

Posted by: Jay Brewer at April 14, 2005 10:31 PM

I've had the Gevalia pod brewer for a couple of weeks now and neither my wife or I have detected any odor, either to the machine or to the coffee. In fact, we're quite satisfied with the machine. We had originally purchased a Senseo but ended up returning it. The Senseo just produced too little coffee at a time and the spout was too low for all but a couple of our coffee mugs. With the Gevalia, I can brew up to 12 oz in one shot and can fit a any cup (as well as some of my travel mugs) under the spout. The Gevalia is also considerably quieter than the Senseo when warming up and when brewing.

As for coffee taste, I've been very happy. The flavor seems on par with the Senseo we had but the coffee seems hotter (emphasis on "seems" -- no real measurements here, just subjective testing). There's no crema as with the Senseo, but that was never something I cared about anyway.

Now, for the one main negative. The main problem we're having with the Gevalia is that the quantity of water dispensed seems to vary (sometimes widely) for a given size selection. When I first got it, I measured the output for 6, 8 and 12 ozs --- all were spot on when there was no pod in the pod holder. Now when I run 12 oz of plain water I get between 9.5 and 12 -- you never know.

As for comparisons with the B&D Home Cafe, I can only give my impressions from the one I saw at Target. The Home Cafe was very cheaply built -- felt flimsy. The Gevalia is much more robust -- I would say the same build quality as the Senseo.

So, although it's not perfect, it was $30 including 4 18-packs of pods. My ideal choice of brewer would probably be the Bunn (based on what I've read), but for $170 I'm saving I'll deal with the inconsistent water flow issues.

Posted by: Tivolo at April 14, 2005 10:01 PM

Sounds just like a rebadged B&D Home Cafe, lol. Stick with the original, Senseo. :)

BTW Jay, I believe Senseo is contemplating bringing their Senseo Selection PODS over to the US. Those are the Brazil, Sumatra, and Kenya blend PODS. Maybe you can find out more?

Posted by: Hwan Valdeez at April 14, 2005 12:40 PM

How does your regular tap water taste? I put in a new faucet recently and the water tasted awful(plastic)! Coffee made with it was just as bad, I've since put in a water filter and once again all is right with the world.

Posted by: Andy J. at April 13, 2005 8:38 PM

I have the Gevalia machine and have had the same problem. Now it won't even brew the desired amount. I don't know where the water is going! I love the Gevalia Breakfast Blend pods, but I have to find a pod brewer that works better than this one!

Posted by: Tammy B. at April 13, 2005 8:29 PM
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