October 4, 2005

Review: Brugo Self Cooling Coffee Mug

Review from Single Serve Coffee.com - Coffee Pod ReviewsWhen we first heard about the Brugo Self-Cooling Coffee Mug we couldn't have been more excited. Our current crop of travel mugs are a mixture of success and failure. We often burn our mouth or tongue from a very hot cup of single serve coffee in the morning when we aren't patient. Also - we often spill our coffee using the travel mugs we have when we forget to close the top. The Brugo Self-Cooling Coffee Mug has none of these issues.

Brugo Mugs

Topofmug-1The promise of the Brugo Self-Cooling coffee mug is that you don't have to worry about burning your mouth or spilling coffee. The Brugo Self-Cooling Coffee Mug has a "Temperature Control Chamber" at the top which measures out a drinkable portion of coffee. It then cools it down to 150-170°F., which provides optimum taste at a comfortable temperature.

The lid has three settings:

  • "Tip and Cool", which allows you to drink using the Temperature Control Chamber
  • "Sip" which bypasses the Chamber allowing to drink like a normal cup
  • "Lock", which closes the cup.

We started off our experiment picking up a friend at the Airport yesterday morning at 6am. If you're like me, the ability to be rational and make good coffee drinking decisions at 6am is sparse. How did the Brugo Self-Cooling Coffee Mug hold up?

Img 1432We fired up our trusty Keurig B50 with 16 ounces of Green Mountain Rain Forest Nut Fair Trade coffee. We picked this blend as it's smooth and not too heavy for your first 16 ounces of coffee in the morning. We fired up our Scion XB (yes - I'm a Scion driver) and sped away to the airport with the Brugo on Tip and Cool.

It works. When we tried a straight SIP the coffee was pumping hot, but as we drove down Storrow drive on Tip and Cool, the coffee was slightly cooler and not scalding. The mug has a dial on the top that allows you to dial the lock, sip, or tip and cool. It's very easy to use and while driving not having to constantly shut the travel mug top was also a plus.

The mouth feel of the mug isn't amazing but it's not bad either. I like a little more lip rest in my travel mugs, but after about 10 minutes I forgot all about it when the coffee kept coming out at a constant temperature. we also like the grip surface and translucent appearance of the mug. It's easy to hold and also easy to "Tip and Cool". There are two color sets - the Executive and the Jazz collection. The Jazz collection features vivid colors and the executive has the black, brown, and more subdued sets of colors.

Library - 7611The mug insides have a ring of coffee that gets circulated around to cool it down and release the right amount for a perfect sip. The mug top screws on the top and locks the mug top into place. The mug is very tall for a travel mug, but does fit under the Keurig B50 with no problem when removing the drip tray.

Library - 7603

We also really like the lock feature. After locking the travel mug and drinking the last sip from the chamber, we rocked the mug back and forth and nothing came out. Our E3 Travel mug's lock top will come loose - the Brugo didn't. That means you can actually not be afraid of your travel mug when driving around in rough conditions like back roads and of course Boston's never ending Big Dig.

When we talked to the folks at Jolex - makers of the Brugo Self-Cooling mug, they informed us that lots of motorcycle riders are really into the mug. Since on the Tip and Cool setting it doesn't scald and splash over you, you can drink using the Brugo on a long ride. Wild!

We can't but recommend the Brugo Self-Cooling Coffee mug. It's simple to use, delivers on it's promise, and is a nice looking travel mug. We're also pretty excited to see what other configurations of this technology Jolex USA may deliver. Imagine a smaller Brugo for around the house.

Priced at $15.95, 2/$29.90, 6/$77.70 and available at BrugoMug.com

We're going to give it a solid 4.5 out of 5.

At Brugo Mug and Jolex USA and you can purchase at Amazon.com

Brugo Self-Cooling Coffee M

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Posted by Jay Brewer at October 4, 2005 8:52 AM

Recent Comments

I received two of these mugs for Christmas. The mugs are not leak proof. Holes in the top that let air in are not sealed when in the lock position. If you set the mug on it's side, it will leak. I could live with this, but I find the Tip and Cool feature to be of marginal value. It only works for about the first 3 ounces of coffee. With the lid on the cup, moving the dial between Lock, Tip and Cool, and Tip is not easy. The final problem is that there appears to be no decent seal between the inner and outer mugs. My mugs have several ounces of water in them after only a month of use. I wash them under the faucet, they have never even been submerged! In my opinion, this product could have been good with more attention to materials and production, but as it stands, it is an overpriced plastic cup.


Posted by: BrianF at February 5, 2010 6:36 PM

I just received the brugo mug expecting an aluminium double walled chamber, there is no such thing it is a cheap and nasty plastic lining. I was also stunned to find that the 16oz they claim is absolutely false it only holds 14oz and when attempting to contact the company(to two email addresses and one voicemail) I get the one response that the 16oz includes the plastic chamber, are you kidding me??? You cannot put 160z of fluid inside this mug unless you take the sealed plastic inner chamber out! THAT is false advertising along with customer satisfaction, they refused to give me information on returning this cheap and nasty product and provided absolutely NO solution for customer satisfaction. I would NEVER suggest that anyone buy from this company. Apparently you have to research very carefully BEFORE you buy so there should be a notification on their page 'be very careful before you purchase that you really want this product as we will not return it oh and the inside only HOLDS 14oz of liquid!


Posted by: Lorraine at November 24, 2009 12:34 PM

To the post above, you know you have been contacted by the company and are upset with yourself for NOT READING what the mug is intended to do - don't assume or you know what happens.


Posted by: Su-zanne at March 28, 2008 3:46 PM

I do NOT recommend this product. I purchased 3 for adult children for Christmas who drink a lot of coffee and own a lot of "generic" mugs. The Brugo mug does no better than any $4.99 mug from Sheetz. All 3 of the mugs leak and spill. I've e-mailed the company and have heard no thing back. Do NOT buy these mugs!!!!


Posted by: Raritan at March 19, 2008 7:09 AM

I like my Brugo very much. It works very well and the design ist fantastic.


Posted by: Daniel at January 26, 2008 7:17 AM

Wow I was going to buy one of these things for my fiance but thanks to all of your posts about what they're really like I'm not going to bother. Thanks a lot guys you saved me a lot of hassle.


Posted by: Paul Burlingame at November 29, 2007 4:33 PM

Looks like you have egg on your face CJ


Posted by: Lisa at October 17, 2006 10:07 PM

The Brugo mug doesnt work. DONT BUY THESE PIECES OF JUNK! worse yet is that I returned the mugs for a replacement and the "updated" mugs I received also didnt work, They leaked from the top. The tip and cool feature was a joke. and they fell apart. ( top metal ring came unglued). I yet again returned the mugs for a refund and the company JOLEX said they never received them. So they have my money and no mugs. I had t dispute thru the credit card company. Bad business all around.


Posted by: CJ at October 3, 2006 6:46 AM

Hey Charlie, the mugs aren't supposed to keep it hot!!! It's supposed to cool the coffee off for immediate enjoyment. Your'e a joke.


Posted by: Toby at August 11, 2006 5:42 PM

I would like to know why the cup is $19.95 from the manufacturers site but only $15.95 from Sky Mall?


Posted by: Brett at August 10, 2006 2:44 PM

JUNK!! I got these cups on Saturday took one with on the road for a 12 hour trip and was disappointed in the 1st 15 min. This cup is a joke. The tip/cool does not work. The sip part works as does the lock. You better drink it in 15 min or less or its gone cold. Its a plastic exterior/interior. Nothing to keep it hot. Mine are going back ASAP.


Posted by: Charlie at August 6, 2006 1:43 PM

Rich - I just ordered online and their SSL certificate is in place and fully working... no security problems at all.


Posted by: Toby at May 12, 2006 3:37 PM

Hey Rich-Maybe you aren't computer literate. I just bought 2 mugs with paypal.


Posted by: Isabella at May 11, 2006 11:00 PM

The brugomug.com website is horrible! Email doesn't work, they don't accept paypal, the ecommerce link is questionable from a security standpoing - in other words, a total mess! I would love to order a couple mugs but am really afraid of entering my cc # on the site. Spero if you're reading this, get a new webhost - your current one sucks!!

Thanks and I really hope to be able to post a positive review at some point.


Posted by: rich at May 10, 2006 5:44 PM

I was also excited about the lock feature on the mug and after having two of them for a few months they are both leaking horribly. Not only from the lock position but they're leaking while drinking too. There's nothing worse than having coffee drip down your shirt first thing in the morning.


Posted by: Kyle Lehenbauer at May 3, 2006 10:29 AM

Red-Get your facts first before you post, I just bought my mug at a small store in Indiana and I saw it at a Hallmark also. It's not crummy! Thank You Thank you Thank you for all posting!!!!


Posted by: Steve at April 28, 2006 11:52 PM

I just saw this mug promoted in a magazine and am DELIGHTED to read all your comments about this product. I guess it is too good to be true and answers my question, "Why is this only available via web order?" Answer: Because retailers would return the crummy product in droves if they got customer complaints/returns like this. I hope others who see Brugo P.R. find this site too! Thank you, thank you, thank you, all of you for posting!


Posted by: red at April 28, 2006 3:45 PM

i just ordered 2 this morning. i'm a little leary now after finding this page and reading all the negative reviews. i saw the last post from Katie saying she got "the new generation 3 mug" ?? is this a new batch fixing the issues noted from everyone maybe??? if so how will you know that its the newest model? thanks


Posted by: Andrew at April 24, 2006 4:40 PM

I just got a mug from BRUGO and it is the new generation 3 mug. It is wonderful!!! Worth the wait. Had to contact customer service regarding the status of it at one point and I got a response within 24 hours. Very professional staff if you ask me. Anyway, I've been promoting my mug and now all my friends are going to order. It rocks!!!


Posted by: Katie at March 29, 2006 11:01 PM

Before I spend any money on this item, which looks like it may eventually be a great travel mug, would like to know if anyone out there has purchased one very recently, after the President of the Co. posted his message?
Nothing is more frustrating then when something does not work or live up to its' hipe or when there is absolutely no customer service.


Posted by: Sunny at March 28, 2006 4:34 PM

I think the reason Ann's mug leaked in her new pocketbook was because it tipped over. The mug clearly states spill proof not leak proof. I love my mug. It works as it states and it's one of the better high end mugs on the market.


Posted by: Tish at March 27, 2006 6:47 PM

These mug's are not as you said they would be. I bought 2 for Christmas and they where late in coming as in Jan.2006, they also leaked in my new pocketbook and runied the lining and the other turned over in the truck and stained the seat and I am very mad about wasting my time and money for this product when a .99 cent mug @ a discount store would have been much better. Very unhappy, Ann Ross


Posted by: Ann Ross at February 26, 2006 6:24 PM

My husband and I have two of these mugs and really enjoy them. The tip & cool is great for us to get that coffee fix immediately! I have had no problems with the company and their customer service in my recent conversation with them. As a matter of fact, they have gone out of their way to make us happy since we waited for our mugs. The lady I spoke to was very accomodating. Based on the inventor/president's post above, it sounds like things have turned around for the better.


Posted by: meg at February 26, 2006 12:48 AM

I am returning my mug. I have sent seven emails in two weeks to the company and have received no reply. The top dial is defective, and the metal ring on the lid fell off. Were this mug a dramatic leap forward in mug technology, I would be more forgiving, but this is a plastic piece of junk, and their customer service SUCKS. No excuse about how "busy" or "swamped" Brugo is will cut it with me. Do your research, roll out a product correctly, and be ready for the volume no matter what. I've worked in customer service my entire life, and these excuses don't fly. This mug isn't even insulated well, and the internal reservoir is small. I will not patronize Brugo again, nor will I recommend them.


Posted by: Alan at February 20, 2006 3:36 PM

Hello All,

Well its been a long couple of months . Let me tell you. I am the inventor of Brugo. I have been paying close attention to all the comments, good and bad.
Your both right!!!
A few years back I set out to make a coffee mug that addressed every problem that a coffee drinker faces in his daily travels.
I came up with the PTZ( Perfect Temperature Zone) concept. By separating 1.5 oz's of coffee from the main content, it would cool your coffee one sip at a time. This would take the wait off the front end, keeping your coffee hotter for the life of the cup. I also wanted to make a fashion statement with my mug.
On Sept 1,2005, I had the first working prototype, By Nov 1 I had made 1200 to test and do some focus groups. Somehow, Without asking for it,A mug made it to "Mens Health Magazine". They put it in their December Tech Guide Issue as a "Top 100 Product" for 2006. One week later, "Good Morning America".
Holy Cow!!!!!! What do I do now?? Within a week, Running my company by myself, 15000 mugs were sold. Scrambling to figure out what to do.I did the best I could. I ordered mugs to fill orders and had them airfreighted in at a loss. I am not looking for sympathy. I feel that Brugo customers deserve an explanation.The mugs that were rushed in, although good, could have been better.Customer service at the time was no where near what it needed to be. We stand behind our product and are continuously improving PTZ technology. To anyone who has had problem, I do apologize and would like to make it up somehow,please call me or Email me. 1-877-brugo-go. Keep on posting your thoughts, It makes us work harder at getting better.

Sincerely,
Spero Pavlos
President JolexUsa


Posted by: Spero at February 17, 2006 8:32 PM

Wow, same story. I ordered one to give my husband at Christmas and it was delivered the week before Valentines. The first time my husband used it, it leaked onto the leather seat in his car...permanent stain. The top ring came off the first day. My husband said his coffee didn't stay warm as long as his Nissan stainless mug. Has anybody had problems returning this? I haven't paid for it on my credit card...I'm thinking of disputing the charge.


Posted by: Paula at February 16, 2006 10:46 AM

Same Crap: I ordered Dec. 6, never got for x-mas gift. re-ordered January. Guess what i got? that and the other one this month.I do not not want two. Go figure. And yes it's crap, does not do anything it says. Plus all the delays and no contacts. I am glad to see everyone else has the same problem. I saw it on gma. I am suprised they did not do a better job of checking it out. How hard was that to do???? shame on you GMA.
Starbucks is much better. The stainless steel stays nice for hours.


Posted by: jan at February 16, 2006 1:27 AM

Piece of CRAP!!! Just got them today 2/7/06. They leak through lids and do not hold their temperature longer than 45 minutes. Not to mention you break your fingers trying to turn the dial. Do not buy these.


Posted by: Amy at February 7, 2006 3:41 PM

Same story as a lot of you. Ordered three weeks ago. All items in stock. Two to three weeks was their "standard" shipping expectation. I immediately sent them and email and said for $12 I should have them in two days. No response. Two weeks later another email from me. No response. This is a problem company evidently lacking any management experience, not to mention their total lack of an attempt at customer service. Nice looking product, worst service in my many, many online purchases. If the charges are on my credit card statement, off we go on the dispute track. That will tie up much more of their time than a simple reply would have taken. For $100K a year, I will straighten this company out within one month.
They are well out of their league.


Posted by: Jeff at February 2, 2006 10:40 PM

I ordered 6 mugs on dec 7th and too got the same email with my "confirmation number" and no tracking number. They have already pulled the money out of my account as I figured if it was on tv on a major show that it was legit. I am VERY dissapointed in their customer service and in their attempt to contact the customers within a reasonable time. I have no clue when I am going to get my mugs nevertheless get my money back. I will be contacting someone who can make something happen real soon. I alone will not be an unhappy customer who got scammed by Brugo and Good Morning America. We should contact another show that competes with GMA to find us a response. Emails to pass out instead of mugs is embarrasing. What are you doing about this JAY? Its like a bunch of runaround. WTF?


Posted by: jose at February 2, 2006 9:16 PM

I ordered on the 23rd and no mug no response to constant emails! THIS COMPANY IS A FRAUD! I'm reporting them to the BBB and the proper authorities. CAVEAT EMPTOR. Be careful. I'm never dealing wtih yahoo merchants again either.


Posted by: Dennis at February 2, 2006 7:24 PM

Trust me - it saddens me to think they can't ship out the mugs and that many of you have been unhappy with the product. We are still using the two mugs we received and they are both working well. Like many of the products we review - we review them - we don't sell them. I hope all of this clears up very soon and I'm very sorry that everyone is having issues of any type.


Posted by: Jay Brewer at February 2, 2006 7:50 AM

I see that "Jay" hasn't put in a response lately! You seem to be the one with all of the answers. What's the matter, "no comment" now!?!?!?


Posted by: Crystal at February 1, 2006 3:02 PM

I can't beleive that we all fell for this garbage! Again, I saw these on GMA and was so excited to give them as Christmas gifts. I ordered 6 of them! I also was originally promised them in time for Christmas and of course, did not receive them. Instead I received an printable email that I could stuff into a box and wrap up as a gift for my loved ones. And here it is, February 1, 2006 and still no sign of the mugs, even though I was billed for them back on January 10 as someone else also stated. Now I here all of this information about how cheesey they are and I am going to be embarassed to give them to the people that I promised them to. Shame on Jolex, Inc. (parent comapny of Brugo Mugs)and it's president Spero Pavlopolous (whom I have spoken with over the telephone when I was made promises that were not kept). Their phone #708-839-4361, although they won't answer the phone (or return emails), and their address is 400 Village Circle, Willow Springs, IL 60480. I will be sure to tell anyone that asks NOT TO BUY!!!! Shame on GMA and all involved in getting so many people to fall for this!!!


Posted by: Crystal at February 1, 2006 2:53 PM

I order three Brugo mugs on December 7th and it is now January 29th and I still have not received any mugs. I got a couple of canned emails. I too saw the mugs on GMA and thought they would make nice Christmas gifts. I am going to contact my Credit Card Company and see if I can get them to reverse the charges that were made on my Credit card on January 10th. After reading the reviews here, I don't think I want them afterall and I certainly don't want to pay for something I never received.


Posted by: Deb at January 29, 2006 3:25 PM

shame on anyone that recommends this mug. the entire experience has been very bad. i too ordered on dec 6th and was told i would have my order in time for christmas. needless to say that didn't happen. i received my mugs today (jan26)and i also am VERY disappointed in the performance of the mugs. they leak when on lock mode- there is no way to line up the "small hash marks" - the dial on the top is so hard to turn it takes two hands to do so. i have tried putting hot water in them and i am afraid i will be burned when i attempt to use it. the tip and cool feature dispenses the same amount of liquid as the lock feature when it is in the lock position. it appears to me that the top of these mugs may have been made in a hurry that limited its quality to crap. i am now happy i did not have them in time to give as the christmas gifts i had purchased them for it would have been an insult to receive it as a gift.


Posted by: wendy at January 26, 2006 6:13 PM

i am so glad to finally find a place where other people are having this problem. i think it is terrible that GMA can put a product up and not check out the company first to make sure it can handle the publicity. i have not received my two mugs yet that i ordered on Dec 6 but i am not as excited now. they were also supposed to be a xmas gift like other here and i don't have a lot of money to waste. so sorry i tried this out. won't listen to tv hype again that is for sure. thanks for giving a place to vent.


Posted by: melissa at January 23, 2006 3:12 PM

I received mine a couple weeks ago. Initially I was excited until my wife tested the "lock" setting on hers before leaving in the car and found that "lock" was no different than "sip". My mug was better, but still leaked. I have an email in to the company to see if I can have the lids replaced. If not, back they go.


Posted by: bill at January 23, 2006 9:58 AM

after waiting over a month for my order for ONE BRUGO mug and no replys about shipping, tracking etc., I finally recieved my mug. Couldn't wait to try it was totally disapointed!!!! Don't waste your hard earned money on this over priced, over-hyped item. Does'nt keep the coffee hot like promised, doesn't fit in car mug holder, sip features don't work easily. THIS baby is going back!!! Maybe they rushed making this product when it became too popular and skimped on the quality this round.


Posted by: kim at January 12, 2006 3:34 PM

I finally received my order, after a long delay with no response from support except for the canned email everyone received. Boy am I glad they did not arrive in time for me to gift them at Christmas. I am disappointed and don't feel that they live up to their "hype". I would be embarrassed to give these as a gift. It could be that this production was rushed to meet demand and quality is off, but they just don't work as advertised. The look and feel is nice, and I love the screw top design but even after following the "tips to get the most out of your brugo mug" directions, I can't seem to make it work easily. The "tip & cool" or even plain "sip" feature requires lots of fiddling with the dial to get it in just the right position to get any coffee out (all 3 of my mugs require different tweaking of the dials). I find that I have to almost invert the mug to fill the sip chamber. Additionally, The "100% spill proof" setting leaks. I'll keep them for myself since they do keep the coffee hot and a less prone to spillage than the average mug. I unlike the reviewer can not recommend the Brugo Self-Cooling Coffee mug.


Posted by: Chris Briggs at January 10, 2006 11:19 PM

If you want to talk with the man at the top, give George Couris a call: (847) 963-0333 ext. 34


Posted by: steve at January 3, 2006 12:27 PM

I ordered two of these mugs on Dec. 6, 2005 and to date I have not received them. I have sent numerous emails to the company because there is NO phone number. I received an email 1 day before Christmas and they said I would receive it the week after Christmas. Still nothing. These were supposed to be Christmas gifts. I am very upset that it is the NEW YEAR and I have yet to receive them.


Posted by: Suzette Christmas at January 2, 2006 10:05 AM

Hi, I also purchased a mug and had the same problem. I haven't heard back from my e-mail that I had sent and got a message about a full mailbox when I called the phone number. How frustrating is this. I have no idea when it is coming and if it is really a true thing. Has anyone actually got one???? I ordered mine around December 8 or so. Anyone find out anything out?? This is ridiculous.


Posted by: Christy Langman at December 27, 2005 3:20 PM

Hi, I also purchased a mug and had the same problem. I haven't heard back from my e-mail that I had sent and got a message about a full mailbox when I called the phone number. How frustrating is this. I have no idea when it is coming and if it is really a true thing. Has anyone actually got one???? I ordered mine around December 8 or so. Anyone find out anything out?? This is ridiculous.


Posted by: Christy Langman at December 27, 2005 3:14 PM

Hi, I also purchased a mug and had the same problem. I haven't heard back from my e-mail that I had sent and got a message about a full mailbox when I called the phone number. How frustrating is this. I have no idea when it is coming and if it is really a true thing. Has anyone actually got one???? I ordered mine around December 8 or so. Anyone find out anything out?? This is ridiculous.


Posted by: Christy Langman at December 27, 2005 3:10 PM

I have a confirmation when I ordered six Brugo Mugs on December 6, 2005, and have my order number for tracking but there is no way to ask information or track it on the Brugo website. How can I find out if they have been sent, or will be sent?


Posted by: Sandy Ingrao at December 23, 2005 2:50 AM

I ordered a couple of these but can't find any record of my purchase and would like to know if they are going to be shipped to the address I gave when I ordered them??? I can't find any place to check on my order

peggy seevers


Posted by: peggy seevers at December 14, 2005 1:20 PM

I just received this E from one of their representatives ...

Hi Nicole,

I am very sorry that you have had so many problems ordering your mugs. If you are able to, you can go on to the website and order the quantity that you want (this will ensure that your total charge is correct) and then you can email me what colors you would like and I would be happy to change that on our end. If you are not even able to get that far, please email me back and we will find another way for you to place your order.

As far as customer service, I completely understand the frustration, but I assure you that we are doing the best we possibly can with turn-around time. We were unaware that our product was going to be featured on GMA, and, when quickly overwhelmed with orders, have done everything possible to try to rush shipment here so that we can get as many orders as possible filled in time for Christmas. We will be contacting those whose orders will not be able to make it in time, but we are REALLY trying our best. I am sorry that you had to wait so long for a response, but we are trying to personally respond to all emails given that every situation is different.

Please let me know if I can be of any further assistance. Thank you.


Sounds perhaps promising ... I may go ahead with my order afterall and it can be a late Christmas gift.


Posted by: Nicole at December 14, 2005 12:07 AM

WHERE CAN YOU BUY THESE MUGS IN THE THE DENVER METRO AREA??
SOUNDS LIKE ORDERING IS CRAZY.
THANKS


Posted by: DOREEN at December 12, 2005 11:44 AM

For all that are out there with the same problem I had. I actually received an e-mail from the president of the company, in which he apologized profusely, he told me that the company received such favorable initial response that their first order was blown out the door quicker then they exepected, he told me that their latest order was just received in house and he would have orders fulfilled within the next few days.....

Hope that helps any......We shall see what happens.


Posted by: Steve Z at December 12, 2005 11:28 AM

Do you know what stores carry the mug?


Posted by: R. Cooper at December 11, 2005 10:46 AM

Jay ... thanks for replying back to all of us. Is there ANY other way to contact the company to get the mugs ordered? I can go through their website and order each one separately ... but then I don't get the price for ordering 2 ... plus I pay shipping TWICE! Please let me know :) Thanks!

Torri - this is the E I got from: BRUGO mug sales ... Hi Nicole,

The backordered colors will be arriving in next week, and we are doing everything we can to get all orders out by Christmas. However, there are no absolute guarantees at this point. We will be notifying our customers if the orders will not make it in time as far in advance as possible. However, we are REALLY REALLY working to get the orders out. I hope this helps!

I'm not sure who specifically I got that E from ... but there it is :)


Posted by: Nicole at December 10, 2005 5:08 PM

JAY does exist! ok jay thanks for your response, can you get some kind of response from them? I sure can't. I was relived for the woman who said "they would try to get them out by christmas" Thats more info than I got and as far as the site being broken... is there customer service dept. broken as well? Jay if you could get me 1 solid answer.. I wont stop payment and call the better business breau. Just a frustrated woman trying to get Christmas gifts to family.


Posted by: torri at December 10, 2005 11:18 AM

I'm pretty sure I exist. :-) I'm sure they are going through massive growth and things are in flux. It looks like to me the web site is broken for shopping. Hopefully they'll get it fixed soon.


Posted by: Jay Brewer at December 9, 2005 9:10 PM

I, too, tried to order TWO mugs but when I ordered the first and clicked on "Keep Shopping" it wouldn't recognize I already had an item in my shopping cart. I also E-ed last week a question and was wondering if I was going to get a response but did today. I asked about the backordered colors and was told they were doing their best to see to it that the products arrived in time for Christmas but no guarantees. They said the backordered colors would be in next week and if the orders couldn't be filled by Christmas they would be contacting their customers to tell them. I was going to order but now am a little concerned after reading people's comments.


Posted by: Nicole at December 9, 2005 6:12 PM

you know I too tried calling the number that is some guys mailbox that is full.... the jolexcorp. website not only doesn't exist it's for SALE!!! Jay if you exist I am requiring immediate assistance from somone. If not.. well I guess brugomug.com is a fraud site not a web site.I guess action will have to be taken. I mean especially at Christmas time SHAME on YOU GUYS!


Posted by: torri at December 9, 2005 4:56 PM

I am really disappointed with the lack of service!! I placed an order for 6 of theses mugs and no one will answer e-mails or let me know how to track the order. I was given an order # and told to look after it on a site that no longer exists!! I want some customer service or I will not wait a month like the fella above, I will stop payment and contact Good Morning America for their bogus endorsement!


Posted by: torri at December 9, 2005 4:44 PM

I have tried to put in an order with Brugo Mugs and after I see my order I don't know how to continue to proceed to check out?


Posted by: Carol Donovan at December 9, 2005 8:21 AM

Thanks for any assistance you can give, and I appreciate your quick reply Jay.


Posted by: Steve Z at December 7, 2005 10:48 AM

I'll ping them about the issue and see what turns up.


Posted by: Jay Brewer at December 7, 2005 7:48 AM

You can't put this in the microwave to my knowledge - maybe the base - really haven't tried it.


Posted by: Jay Brewer at December 7, 2005 7:33 AM

I live in the UK and would like to buy a couple of these in time for Christmas. The site's ordering system doesn't accomodate international delivery. I had the same problem as Steve Z above in that I've had no reply to my e-mail and the parent site's contact telephone number goes to a full voice-mail box.


Posted by: joeuk at December 7, 2005 5:16 AM

I placed an order for two of these things on Nov.8, it's been almost a month to the day, and I still haven't received the order.
I have e-mailed the company twice (once on Nov. 22, and once again today) with no response (not even an auto reply).
There is no phone number for contact info on the Brugo website, and the only phone number I can find anywhere is on the parent company website (and that apparently goes to the owner's cellphone), and that voice mail is full and cannot accept anymore calls.
I'm not one for complaining, but I wonder if anyone else has had the same problem, and/or someone from Single Serve Coffee can contact the company about this issue.


Posted by: Steve Z at December 6, 2005 6:22 PM

CAN THIS MUG BE PUT IN THE MICROWAVE/DISHWASHER?


Posted by: JUDY at December 6, 2005 4:11 PM

I found that I really like the Dark Magic coffee....so how do you think it would be if I used a large and a small brew of that combined? Or even two small brews? Do you think it would be too strong? I'd just like a little more than the 8oz. I would have gotten the B60, but the price difference is too much especially after the 20% off at BB&B.


Posted by: Matt at November 7, 2005 11:18 PM

Ahhh...I'll have to correct the 16 oz. It holds just under 15. I did end up pouring a little out to make room. So the 7.25 and the 5.25 should get you close. The big setting on the B50 is not a strict 8 oz. It's less. Check out the Keurig comparison article recently. I would say in the end - 13-14 oz coffee - 1 oz milk for the Brugo.


Posted by: Jay Brewer at November 7, 2005 8:02 PM

That may be pushing it at 16 oz. I was using the B60 on the 11.5 oz size and it was pretty good. I bet you could do a small and a large on the B50.


Posted by: Jay Brewer at November 7, 2005 7:58 PM

Jay,

Quick question. I ordered a Brugo mug and should have it today. If I use it with a Keurig B50, and brew two Kcups on the large brew size, will I have room left over for milk? I don't believe the B50 makes a full 8oz, so there probably is, but I know you mentioned that you brewed 16oz when you tested the Brugo. Thanks in advance.


Posted by: Matt at November 7, 2005 8:56 AM

Does it fit under the Cuisinart Two to Go coffee maker?


Posted by: Lisa at October 25, 2005 9:27 PM

Priced at $15.95, 2/$29.90, 6/$77.70 and available at BrugoMug.com


Posted by: Jay Brewer at October 5, 2005 8:08 AM

How much does it cost?


Posted by: Jenn at October 5, 2005 7:58 AM
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