Nespresso Aeroccino Automatic Milk Frother

Dear Sir, We have a problem with our aeroccino automatic milk frother. After pouring some fresh milk and press the button the machine produces hot milk only and no milk froth. How can I solve this problem? Looking forwards to your reply. Yours sincerily, Machiel Nijehuis
Posted by: Nijenhuis at August 9, 2006 2:41 PM

Dear Machiel, There are two type of brushes, one for cold milk and other for warm milk. You need to use the round-wired brush for the cold milk. And maybe you are using Half milk instaed of Voll milk?
Posted by: Hiro at December 1, 2006 10:55 AM

Where can I purchase an aeroccino on-line?
Posted by: Esme Stops at December 13, 2006 3:57 PM

While I love what this machine does and the ease of use, I hate that it is a pain to clean. How can you clean the burned milk from the bottom with out using an abrasive pad? And why is it that you have to clean it so much between heating milk and frothing milk?
Posted by: Bar east ta at January 11, 2008 12:58 PM

I have owned the aeroccino for 2 weeks and Iam already having problems. the milk over flows once it has started frothing, and I don't fill it past the first line, I don't even go to the max line. I am not happy with the product.
Posted by: naya at May 26, 2008 11:52 PM

mine stopped working after 3 months. it would turn on for only 8 seconds & would not fully froth milk. it would not turn on again for about 5 minutes.
Posted by: samu at July 14, 2008 1:37 PM

I am considering buying an aeroccino (or 2) for my Tea House. I need to know the specs on the machine, namely, the volts, watts, amp info. Does anyone have that easily? Thanks!
Posted by: Vickie Kelson at July 23, 2008 1:30 AM

I just wanted to comment on the issue with the Aeroccino when it stops working. As has been mentioned, Nespresso stated in the past that perhaps moisture (water) had gotten into the bottom of the frother and that might have been the reason it had stoped working. This was not my problem---I was very diligent in preventing ANY moisture entering the unit. But Nespresso has finally acknowledged the real issue. This is Nespresso's partial reply to my query: "Another possible cause for the Aeroccino to not turn on is the result of the Aeroccino jug being stored on the Base. The base does not have an on/off switch; therefore it is drawing full power at all times when plugged-in. If the Aeroccino jug is stored on a plugged-in base it can short-circuit. Once this has occurred there is no troubleshooting that will alleviate the issue, and replacement is the only option." There you have it. Mine would turn on for a several seconds, and merely warm the milk, instead of frothing it. I guess it took us 9 months to short-circuit it. Luckily ours is still under warranty, so a replacement is being shipped. Good luck to all of you with the same problem...I hope you are still under warranty. For those of you with a working Aeroccino: Don't leave the base plugged-in when not using the unit.
Posted by: James Pea at August 6, 2008 8:48 PM

What a mess! Everytime I use this expensive frother, a large puddle of frothy warm milk covers my counter top. The milk leaks out of the top under the lid by the spout as it is frothed and as much milk ends up on the counter as in the container. I'm surprised no-one else has reported this issue, as it is clearly a design defect -- the lid is not sealed above the spout!
Posted by: S Caplan at September 23, 2008 4:57 AM

I agree.. The unit overflows on a regular basis. I have found a lot of it has to do with the milk. We use Organic skim which generates a lot more froth than reg (non organic) skim. As far as a design flaw.. I thought the same, but then (am guessing) figure the unit needs to draw air in to create the froth.. = small gap in the top near the spout. Otherwise.. bad design... Great product & still use, but aggrevates me. Try diff milks???
Posted by: will at September 26, 2008 11:18 AM

We've been using this for 2 years with no probs (until I dunked it in the sink in a moment of madness!). We've found that organic semi-skimmed milk does not burn on the bottom but regular milk did. Obvious, but there are markings on the inside for how much milk to put in for each of the 2 milk attachments. The foaming one is much less, maybe only half the aeroccino and we've never had milk spill over.
Posted by: Debbie Evans at October 16, 2008 3:01 AM

I just bought this yesterday and I love it. It makes perfectly hot (160 degrees) milk every time and I don't have to regulate it. I work at Starbucks and personally love the ease of this device. Just follow the warnings and directions and no problems should be had. I have found that skim milk froths the best!
Posted by: Tanner Kok at December 8, 2008 11:33 PM

I got one of these as a birthday present last week. Love it so far. No issues with scalded milk or overflows using full% milk. Nic emachine with the option of making hot and cold coffee drinks. Recommended.
Posted by: Stephen Bonner at February 15, 2009 9:42 PM

took this on vacation with me because I loved it soo much--but it stopped working and I am very disa ppointed!!!! I will be taking it back
Posted by: beckie at February 17, 2009 8:37 AM

This is a fantastic product that I have been using every day twice a day for the last two years without a hint of a problem. You should use semi skimmed milk 1cm below the line. Press the button (red light on), once it's stopped give it a gentle circular shake to thicken it up, then turn it on again for a minute or so (blue light on). One more circular shake and hey presto gorgeous thick froth. I am drinking one now and it's fabulous.
Posted by: chopski at March 10, 2009 6:20 AM

Guys, any advice how to stop the milk leaking out when frothing. i just brought one yesterday. In the store when they demo the device there was no milk leaks when frothing. When i got home I tried it twice and both times the milk leaks out. I am thinking its to do with the rubber band around the lid? should i take it back to the store?
Posted by: sam at March 18, 2009 10:18 PM

I've been using the aeroccino since 9 months without any issues but of late the frothing is not up to the mark and the spring often dislocates from it's position inside the jug. Any idea why and how can this be fixed?
Posted by: Shailesh at June 21, 2009 12:00 AM

I've been using the aeroccino since 9 months without any issues but of late the frothing is not up to the mark and the spring often dislocates from it's position inside the jug. Any idea why and how can this be fixed?
Posted by: Shailesh at June 21, 2009 12:24 AM

Hi, I'm working at Nespresso and allow me to answer your questions to the best i can. 1. Why is it overflowing? The most obvious reason is, you poured in too much. Frothing only requires abit of milk. For cappuccinos, use the whisk with the coil. There's two markings in the canister. The lower mark is for two cups of cappuccinos, and the top mark is for two cups of lattes. Use full cream fresh milk. It's better to pour slightly lesser than pour more. 2. Why it stops working. i) I like to emphasis, It's very uncommon for an Aerocinno to completely stop working. Especially for the base station. Yes, the only reason why it can stop working is, short circuit. And short circuit is when water is contacted at the base of the mechanism. Do not put the Aerocinno into a dish washer or submerge it in. It's only water resistant, not completely water proof. 3. Warranty Is two years internationally. Please produce your proof of purchase and it will be honored 1-1 exchanges. It can't be repaired. 4. Milk is not frothing good. Change your brand of milk, use only full cream milk. Not skim milk or UHT milk. Use the right whisk. The whisk with the coil is for cappuccinos and the other is for latte. 5. It doesn't start after i froth it once. The Aerocinno is controlled by thermostat. If your milk had already been frothed once and already hot. It won't start as it had already been warmed to the right temperature. If you really do need to froth more and it's already hot, press and hold the button for two seconds. It will froth without heat. 6. The latte whisk pops out. There's a manufacturing error on a batch of the Aerocinnos. The Latte whisk is not magnetized properly. You can replace the whisk at any Nespresso's boutique or simply buy them which don't cost a pinch. Or if you can, just magnetize the whisk back yourself. 7. I need my milk to be hotter. You can't. It will stop at 65 degrees as anything beyond will destroy the milk. It will destroy the nutritious and it will solidify rather easily. All in all, it's actually a reliable devise. Most problems are from misused. The only defect is the whisk are not magnetised properly for some. Is not a big problem as you can solve it yourself or simply replace them free. All the Aerocinnos in my boutique, been used million times by all customers, for demonstrations and they work fine from the start of the boutique. The warranty is two years and it's replacement warranty.
Posted by: nespresso staff at July 3, 2009 8:26 PM

I can't believe some people complaining that the milk overflows. Even a 5 year old would understand that it means you're putting in too much milk. There are 1000s of types of milk and it's unreasonable to expect every type to be 100% identical. I've used some brands that froth more so guess what, I put less milk in. Other brands froth less. What happened to common sense?
Posted by: Peter at July 13, 2009 11:20 PM

in relation to the comment made by nespresso_staff... the latte whisk i have always pops out around 10 seconds before the aeroccino finishes,.. i called nespresso about this and they were not aware of this error... so they sent me a new latte whisk... and it still pops out !... what should i do?.. or whats the easiest way to magnetize the latte whisk myself?
Posted by: drdre89 at July 22, 2009 5:49 PM

First, we love our Nesspresso and Aeroccino. Lately, the frothing has stopped short of frothing. We cannot figure out why. Can the whisk go bad? If so, where can you purchase a new one as we do not have an Nesspresso Store locally. Lynn Towne
Posted by: Lynn Towne at July 29, 2009 2:15 AM

Have dealt with all the cleaning problems (answer: you can never totally remove the milk protein residue, but Aeroccino can still function when not squeaky clean, as long as it's dry. I use full-fat half and half in my coffee, and I have found some [store] brands just refuse to froth. HOWEVER... in the past two days, a usually reliable frother brand is just not frothing. Heating, yes, and spinning around like crazy, but winding up flat. What's up with that? Is it a whisk thing? And if so, where do you get one? Thanks! I miss my froth! Judith
Posted by: Judith Schlesinger at August 9, 2009 12:16 PM

I have the same problem. Nespresso please help. I have only had my aeroccino a week and it no longer make foam as it did before. I miss my froth! Help me please. Marnee
Posted by: MarneeBeth at August 17, 2009 2:05 PM

I, like others on this forum have experienced the capucino frother stop working. I DO use organic green top milk and never changed this brand. The frother worked fine for over a year. Now, using the same milk and same amount every day it does not froth any more. Warms the milk yes, but not froth. It seems that this product is faulted and Whilst it worked I was extremely pleased and enthusiastically told my friends about it and made them great cappuccinos, I now warn others not to buy it. Even my cousin's machine has gone wrong and no longer froths. It was because of hers that I bought mine. I am very disappointed and have wasted £50. Are there any other frothers around that work 100% of the time?
Posted by: jules at August 18, 2009 12:17 PM

Anyone tried the Dualit Lattecino machine. It looks and sounds as though it works the same way as the Nespresso one and costs the same at John Lewis?
Posted by: jules at August 19, 2009 3:56 AM

I have the same problem. I don't get any foam anymore, just hot milk. And I've only been using it for 6 months. Is there a fix or do I have to toss that $100 machine?
Posted by: marcbyron at August 29, 2009 11:22 AM

My Nespresso will heat up, but the light doesn't light and the frother doesn't spin. Is there anything I can do about this? Don't really want to pay another $100 to buy new one, and don't have receipt for the current one.
Posted by: dave logan at October 25, 2009 12:16 PM

I'm pretty sure that those of us who are complaining that the milk overflows would be smart enough to realize if we were putting too much in - the problem is that even if you fill it to somewhere well beneath the top line it still overflows - a LOT! Surely a thicker band would keep this from happening - as it always leaks where the slight flare in the rim for the pouring spout is. When we bought it we were already a bit annoyed that the milk it froths at one time can scarcely fill a mug - hardly a "latte" - and so having to cut back on even this amount signifies a basic design flaw in the machine.
Posted by: Kurt van der Basch at October 29, 2009 3:45 AM

I just got off the phone with Nespresso. They are sending a replacement to get here before the weekend when I have company coming. I have been very happy with the product with the exception of this short. I found the answer above from the company very educational and would have appreciated those tips to be included with the packaging. We will not be placing our unit on the stand except when it is in use.
Posted by: Gary Wahl at November 4, 2009 2:50 PM

I bought the Aeroccino Plus on Thursday. It worked great Thursday and Friday and then it stopped heating the milk (yes, I pushed it to heat and not just froth). I am really sad. This is exactly what I was looking for. I didn't think it would be disposable after two days.
Posted by: Kimberli at November 9, 2009 5:03 PM

I have had the nespresso for 6 weeks and I have always had to put the milk in the microwave to heat it properly, also doesnt throth properly but did do the first couple of times. is this faulty ?
Posted by: Neil at November 13, 2009 5:28 PM

FAT CONTENT COUNTS with this machine. 1st used whole milk - worked perfectly. Next tried 2% fat - worked fine. Next tried 1% - seemed to work fine, so I next bought another qt. of 1% (same brand) - and no froth. Went out & bought some more 2% again - frothed fine. Given the unequal results with the 1%, I'm guessing that milk fat reduction in retail products is not an exact science...
Posted by: Steve at December 5, 2009 3:16 PM

Where can I buy replacement spinners for my aerochino?
Posted by: Paula at December 19, 2009 8:40 PM

we had same problem as many of you: two days in, still giddy about the machine, we press the button, it spins, it's hot but no froth. my husband is convinced that you need to really wash it with soap every time. he did this and it frothed again. we were using full cream organic milk and he thinks it was extra greasy. so there you have our two cents. seems to me it shouldn't be so fragile only two days in!
Posted by: susannna at December 26, 2009 1:39 PM

I was given my nespresso machine and aerocinno about a month ago for my birthday. It was unfortunate that they didn't tell us how hard it was to find and purchase the capsules. But this is neither here nor there; after the second froth with the aerocinno mine also stopped frothing but ONLY with the whisk option. I find what is happening is the wire isn't meeting up properly at one end. If i can play with it enough (very frustrating) and get it to sit right it will work, but as soon as the wire moves again it stops frothing and makes a noise. The latte peice works fine. Does anybody else have this same issue and if so will a replacement whisk resolve the issue?
Posted by: Tammy at December 26, 2009 6:11 PM

Hi Guys, My mother in law has one and brings it everywhere (including when she visits us) because she loves it so much. She has had it for 2 years with no problems. They wash it with hot water right after they use it (no soap). They have never immersed it in water. They also rinse it in cold water just before adding cold milk and the milk never sticks. There you go. We are thinkng of geting one as well.
Posted by: Greg at December 27, 2009 9:11 AM

Rubbish machine, goes wrong a lot, design faults, leaks everywhere, burns out if you leave on stand and no mention of this from Nespresso, patchy results do not get one, you will regret it, heat it in a pan and buy a battery milk frother.
Posted by: annoyed at January 7, 2010 5:36 AM

I was convinced mine was broken. Had worked perfectly all year, then today only turned on for a few seconds then turned back off. Tried it about 5 times. Started doing searches on google and found this page. Dumped the milk and went to investigate the little coil thing and - VOILA - it had fallen off its post. Put it back where it belonged, put new milk in, and perfect. Good as new. (This falls into the category of not having the TV plugged in and wondering why it won't power on.) Also, I don't understand why everyone says only use full cream milk. I've used lowfat and nonfat for years and, if anything, it actually froths MORE -- more air gets in and makes tons of foam.
Posted by: chris at January 31, 2010 5:45 PM

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