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I just received the new B70. Not a big deal but when setting the clock passing 11:59 - AM and/or PM does not change. It changes at 1:00.
Is there is a fix for this or am I stuck.
Thank you,
Wade
(770)513-2737
Posted by: Wade at October 13, 2006 9:07 PM
I bought my Platinum B70 a couple of months ago, it was working great. Now, all of the sudden this weekend it has stopped working; all it says is "NOT READY", but won't tell me why it's not ready, and I'm doing everything exactly as before when it was working great. Very frustrating. I expected more quality out of a $200 coffee maker
Posted by: lunksmoo at December 3, 2006 9:44 PM
I got the Keurig B70 + My K-Cup specifically to brew loose leaf tea and it works great, but for most teas you'll need to grind the leaves finer, but you need to do that anyway with coffee beans so I don't see that as a problem at all.
Posted by: abc at December 10, 2006 5:01 PM
Just got my B70 a few days after Christmas and it's great. Only had it a short time but no problems so far but that's why you have a warranty. One thing I like about the Keurig over other brands is the "My K-Cup" filter that lets you use your own coffee or tea. Nice. I'd reccommend Keurig.
Posted by: Jim at December 30, 2006 12:04 PM
I'll echo the comments by lunksmoo. Got a Keurig B70 for my wife for Xmas 2007. Here it is, not even four months later, and the unit suddenly started telling me it's "NOT READY" with no explanation, no apparent reason, and no apparent fix. Now I have to send it back to the manufacturer for a fix? Just great.
Posted by: JimG at April 11, 2007 11:50 AM
I love my Keurig - got it for Christmas 2006 used it up until about a week ago when it started popping my circuit breaker every time it tried to brew a cup of coffee. Not sure what the problem was, so called customer service. It was 7:30PM, the gentleman took down my information and said that someone would call me back the next day. The Director of Customer Service called me at 9:35, by 9:45, she was making arrangements to ship out a brand new machine. I received it today and will call her on Monday to have her arrange pickup with UPS of my old machine in the new packing material. No trouble, no hassle. Yes, there was a problem, but I have never experienced more stellar customer service in an organization.
Posted by: Chris at June 1, 2007 10:17 PM
We're having the same 'Not Ready' problem. Just left a message for customer service. We just got it for Christmas so we've been using it less than 6 months. Aside from the current problem we've loved it!! Hopefully cust serv will be able to get us a new one!
Posted by: Coleen at June 2, 2007 8:41 AM
I'm having the same NOT READY problem. The machine is only 7 months old and still under warranty. I have a call into customer service, but I fear that I'll have to send it in for repair! BUMMER!!! Considering all of the above posts with the same problem. . .there's obviously a GLITCH in the B70!!!
Posted by: Rose at June 14, 2007 6:58 AM
Yes, there is a problem with the B70. We got ours in Feb '07 and it got stuck in "NOT READY" as well. I called Keurig customer service and they are sending out a new B70, but, they are backordered. They must be in short supply due to this defect. We think that a power outage or surge caused the problem because it became defective right after we had a power outage. We now have a surge protector for our new machine whenever we get that. Apparently, the B70 is very sensitive to electrical surges.
Posted by: Monte at July 5, 2007 10:09 PM
My Keurig Platinum B70 also got stuck in "NOT READY" after several months of use. Customer Service at Keurig confirmed to me that there is a glitch in the machine that causes this problem. It has something to do with the heating element. I was told that the glitch has been re-engineered and the problem solved. Customer Service was wonderful and immediately shipped out a new machine. No returning the old machine for repair, they just send you out a new one. GREAT!
Posted by: Dennis at July 15, 2007 12:17 PM
Well, I'm out of a great coffee maker but glad to hear I'm not alone. My 6 month old B70 has the same issue "Not Ready". I was told today to expect a call from customer service tomorrow... Im keeping my fingers crossed - I LOVE this machine. I'll post the outcome :)
Posted by: Julie at August 8, 2007 7:47 PM
Ditto on the Not Ready message. It was working fine for 10 months and then this! I will not be a happy camper in the morning without my java!! I hope to hear from customer service too!!!
Posted by: Kathy at August 17, 2007 11:17 PM
Just today had the "not ready" issue with a B70 bought in June. I have a call in for customer service and they promised to call back in 24 hours.
Sheesh! Looks like I'm not alone.
Posted by: Chuck at December 17, 2007 7:32 PM
I got my new keurig b70 a few weeks ago and haven't had any problem except I don't get a full cup of coffee everytime sometime it's only half in which case it makes it to strong and other times not strong enough. Also, why do the k-cups cost sooooo much? I do have the k-cup make your own brand but it does not taste the same it's druggy in the botton. Is anyone else having this problem?
Posted by: June at December 24, 2007 9:16 PM
I received my coffee pot in Aug.2006 and Christmas morning I got the "Not ready" sign. I contacted customer service and they extended the warranty since the year had passed and they are sending me a new updated B70. The rep. said they haven't had any returns from the updated one. The were very efficient and curtious!
Posted by: Karyn at December 26, 2007 4:03 PM
I have the B50 and just received the B70 December 2007. The B50 makes a better cup of coffee. The B70 is faster, but the coffee is weaker. (I think I can wait another 15 seconds for better tasting coffee.)
Unless you use the same size cup, you have to select the size and then select the brew button. On the B50, when you select the size, it automatically brews.
B50, to use a travel mug, I brew two times.
B70, the travel mug size is useless, unless you have the strongest k-cup coffee. Since the rest of the size settings produce weaker coffee than the B50, I can't imagine the strongest k-cup coffee tasting very good using the 11.25-oz. setting. (But, to be fair, I haven't tried this setting with bold k-cup coffee.)
Pros:
Can set when to come on and off,
Can set time to shut off when not in use,
Temperature setting,
Design
Cons:
Makes weaker coffee than the B50 (faster is not better),
On/off button on the back of the machine
You buy a coffee maker to make good coffe; save your money and buy the B50.
Posted by: Deborah at December 27, 2007 7:16 AM
We have had the B70 for about 6 months now and it is the best thing since sliced bread!!! It would be a little more convenient if the "ON" button was not in the back.........
But I still love this machine!!
Posted by: Monica Bliss at January 28, 2008 11:38 AM
I just started having the same problem as June. Sometimes I only get a small amount of water out of the machine. I've found that if I put my finger over the return tube to the water tank that water will come out of the K cup. If I don't, nothing comes out.
Posted by: Kris at February 18, 2008 10:42 AM
Same experience: "Not Ready". Keurig readily replaced the unit outside of WARRANTY. Updated Model. Apparently there was a problem with the HEATING ELEMENT.
Good People.
Posted by: CHUCK R. at March 13, 2008 8:51 PM
Got mine Jan. of 08 for my birthday. The "Not Ready" problem happened yesterday. I called and they are replacing it since under warranty. Hoping to find also the heating element online to order to fix the one I have.
I've loved the unit though. Great coffee and the convienence was great and frankly priceless. I am assuming I had one of the old models before the fix on the heating element - and hoping I get one that is defect-free now.
Posted by: AkCoug at May 6, 2008 12:33 PM
My b70 is acting funny. The ounces for each brew size are somtimes over fill & also under fill. I did descale. anyone heard of this problem & what needed to be done. TIA
Posted by: dianeb at July 6, 2008 3:59 PM
well after 18months of operation i got the dreaded "not ready" failure. I have to give credit
to the customer service dept, Gale in particular. She was super nice and extended my warranty on my B-70. A new one (hope its a new one) is on the way. Hope I can get at least another 18 months out of this one.
Thanks
John H.
Posted by: johnh at July 26, 2008 2:30 AM
UPDATE on previous post. I had a problem with my heating element. They replaced immediately with 2nd machine. The 2nd B70 lasted about 4 months and then the same problem - "not ready" - no noise from unit (not heating).
They shipped 3rd unit (Aug 08). Told me it was my well water. However - we have a $10,000 filtering system. It seems Keurig wants to limit my warranty because of having well water - advised to descale monthly. I have no problem with doing this - but in the manual it says that the unit should tell you de-scale. I never received any of these notifications. Also - because of our filtering system - I'm hesitant to think it was mineral build up that fried the unit/heating element. I'm wondering if there is still some sort of defect.
Posted by: AkCoug at August 16, 2008 12:43 PM
Received a B70 as a gift in May of '07. In March of '08, I saw the dreaded "Not Ready" light. Customer service was great and sent out a new unit and I had it in two days. Two days ago, I woke up to find that "Not Ready" light again. Customer Service said that they would send me a new one right away. Ihope this one lasts a while.
Posted by: mike at September 8, 2008 4:17 PM
just purchased Keurig premium at Costco today ( 9/27/08) and looked forward to firt cup - set up as per instruction --> did not prime, but after a while went into "not ready" blinking message - won't reset, wont power off, no buttons responding, tried manually by unplugging and replugging multiple times to no avail. the web site with no advise, very disappointed!
Posted by: gkim at September 28, 2008 12:16 AM
i had mine 12 hours. received it friday night. primed it. did all the right things....saturday morning - not ready. the customer service person said i had to wait until monday for tech support. i told her what i read on the internet about the defect and she got - shall we say "testy". about 4 years ago i received a new machine that smelled from vinegar...and asked me to prime it from the first day. i am a bit disenchanged with keruig.
Posted by: francine at November 9, 2008 10:03 AM
sorry - in my last post i meant to say disenchanted - not disencharged...also what i was trying to explain is that a few years ago they sent me a refurbished machine instead of the new machine i had paid for. i am at a loss, i love the concept but their quality control seems to be lacking
Posted by: francine at November 9, 2008 10:07 AM
Just got mine at Costco. Followed the Primer instructions, "NOT READY" will not stop blinking, never even got to use it, reading these posts tell me this thing does not work.
Posted by: kams at November 11, 2008 1:33 AM
I just got my B70 and "Not Ready" won't stop blinking either. Didn't even get to use it and have to send it back. Going to buy a different model.
Posted by: Ali at November 26, 2008 5:47 AM
Same thing has happened to me. I bought my Keurig on October 1 (fortunately I kept the receipt for proof) and now today December 1 I'm getting the dreaded "Not Ready" blinking light. I called customer service and have been promised a call back from their tech people first thing tomorrow morning.
I love my Keurig but this is frustrating. What am I supposed to do for coffee in the meantime until they resolve this issue?
Posted by: Allison at December 1, 2008 6:16 PM
Got my b60 for christmas, took it out of the box, didnt even ask to be primed, and is stuck in the NOT READY screen. Shame. However, since it was a christmas present, i dont have the reciept. Blast. How am i supposed to fix this? I wonder if i can take it apart and tinker around a bit. See if something is clogged. Maybe the needle is clogged, or something. Has anyone tried to open theirs up? Ide call customer support, but its christmas. Oh well, tomorrow isnt christmas. Hope they can help.
Posted by: andy at December 25, 2008 12:03 PM
Got my B70 for Christmas and never got it working. However, I did start the priming process but it never completed and I ended up with the same not ready message. I also will be calling customer service tomorrow and am considering returning it for a refund. Thanks for all the great posts. I now know that it's a glitch that they have and could mean problems for the duration of owning the Keurig. May not be worth the headache...
Posted by: Denis Houle at December 25, 2008 10:21 PM
I got the B70 for Christmas and the water only heats to 160 degrees instead of 192 degrees that it's set at. I guess it's a lemon, so I'm going to try to exchange it.
Posted by: Heidi at December 26, 2008 12:02 PM
I have a B60 and it does not have the "NOT READY" problem when I did the "priming" process. So I brought this B70 during Christmas this year, I had the exact "NOT READY" problem during the "priming" process like most of the people here. They sure DO have some engeineering/quality control issue here. No water was coming out and it looked like the pump had some kind of problem in getting water from the tank when the "priming" process was taken place. Instead of waiting a technican to call me back on Monday, I decided to ask my friend Google. It appeared there are a lot of people have the same problem and only ONE of the postings offered a solution and it WORKS!!!
Here is the link and the extracted method in showing you how to reset the B70 so that you can retry the "priming" process. PS: You may have to try MANY times for the step #3 as described.
http://www.all-about-coffee-makers.com/my-experince-of-keurig-b66-coffee-maker.html
Fixed Not Ready Mode
by: Anonymous
Bummed - I talked to Keurig this morning (Dec 27, 2008).
There are 4 steps to fix this:
1. Simultaneously press and release "small mug" and "medium mug". Immediately afterward press "menu" 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen.
2. Press "menu" once. Your LCD screen should say Brew 0:00.
3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays "auto ____". If it continues to flash "Not Ready" and "Brew" then you can just keep trying step 3). Press and hold "medium mug". While holding "medium mug" press and release "menu". Immediately after pressing "menu" (while still holding "medium mug") press "small mug". Release "small mug" and "medium mug" at the same time. This entire thing needs to be done very quickly. as soon as you release "menu" go to "small mug" and release both buttons quickly.
4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.
GOOD LUCK :o)
Posted by: Harry at December 28, 2008 10:05 AM
When the unit worked, I really liked the machine. Despite being noisy, I was pleased with the coffee and the convenience of one cup service.
Depending on when it stops working (and it will stop working), you may or may not have any recourse with Keurig. My B70 was working perfectly one day and the next day it had the dreaded "Not Ready" phrase displayed on the indicator. No warning signs. Just immediate and complete failure of the unit. The Keurig B70 has a defect in the water heating element. Do some Internet searching and you will find many dissatisfied consumers. Keurig seems to handle the warranty claims in a professional manner and on occasion, will extend the warranty to keep the customer happy. You can typically expect them to reconcile a defective unit up to 18 months past the purchase date. The real problem lies outside the 18 month period. They won't offer a replacement. They don't fix the broken unit. They won't sell you a replacement heating unit. Their only solution is to have you throw out the old unit and they may give you a discount off a brand new one.
Personally, I would expect a $200.00 appliance to last five or more years. If such an expensive unit failed, I would expect to have the option to repair it and not fill a landfill with a very new looking appliance. This policy is environmentally irresponsible.
Posted by: ew at February 10, 2009 1:09 PM
Bravo to the post above from "ew." I've had my Keurig B70 for about 3 years now and have never had a problem. Then one day, poof, the "Not Ready" message appears. I tried every which fix to no avail. I was stunned when Keurig's customer service told me they don't fix the machines but would replace at a lower cost. Yes, that IS environmentally irresponsible. Are they really trying to tell me it's impossible to replace the heating unit? I really doubt that. I feel the same -- $200 is a lot of money to spend on a coffee maker and only get 3 years out of it. If I didn't love the damn thing so much I would not get another one, but I've yet to find a machine I like as much as this one (when it's working!) Shame on Keurig for not offering repair service. And by the way, they do not offer extended warranties, either. Bad business!
Posted by: mandamoose at April 20, 2009 2:15 PM
Wow......Only read a few of these reviews. Some good, some bad. I received a B60 for a gift about 2 months ago back in the beginning of March of 09. . From the time I plugged it in, it made somewhat of a loud noise. I saw this in a few reviews and thought that it was normal.
Now I know this particular person paid $149.00 for the Keurig B60 and that's an awful lot of money to spend on a coffee maker despite the fact that it does it relatively quickly. But, if it works, makes a good cup of coffee in under a minute and continues to work, I figured it would be money well spent (on me).
Well, it stopped working yesterday, the 30th of April 09!! The noise has grown consistently louder and the brew sizes are not consistent at all. Now when I close the K-cup into the resivoir and push the button, it spits out about 1/10th a cup and then waits 2 and a half minutes to pour out another 5/10ths of the same cup. Then I have to lift the k-cup holder, push it closed again and then push the next size smaller button and repeat step one, then wait another 2 and a half minutes!!!! VERY ANNOYING!
I tried descaling yesterday with White Vinegar and it obviously didn't work.
Now, I really like this coffee machine because of the timely fashion I can have a cup freshly brewed gourmet coffee for me in the morning. But I'm debating whether or not to go and spend an ADDITIONAL $170.00 on the B70, only to find out that it's going to do the same thing in a short amount of time!
As a few of the last posters here stated, if I'm paying that much money for a coffee machine, it had BETTER work continuously for a period of AT LEAST 5 years, if not more!
I'm going to contact Keurig about this B60 that I received and see if they will repair/replace it for me at no cost since it is only 2 months old! I hope I don't get the run-around!
Will keep everyone posted!
Posted by: Danny at May 1, 2009 3:54 PM
I just recently upgraded from one Keurig maker to the new Platinum - however, only 2 weeks of use and I'm running into the same problem as I did with the older model, the coffee stops brewing half way through making me start over again with a new kcup. I frickin' love this machine, so I have no plans on not using it. I've contacted customer service today to see what can be done to fix the problem. I would still recommend to anyone to ditch the old pot coffee maker and switch to a Keurig machine.
Posted by: CoffeeNut at May 29, 2009 6:30 PM
Don't buy a Keurig B70. Stop working today with the "Not Ready" on the LCD. Customer service made me feel like it was my fault! From all I have read on the internet, it is a problem with the water pump. This has been a promblem for some time. So I will tell everyone I know not to buy this product. Customer service would do nothing for me and my machine in only 2 years old. Again, don't buy any Keurig.
Posted by: Jeanne at June 29, 2009 9:47 PM
Just got a replacement for a B70 Platinum that the heating element failed after 2 years. Had to pay $130.00 but also got 4 free boxes of my choice of coffee.
Let me tell you that the new unit with the quiet feature is completely silent. There is 0 noise.
Keurig customer service has been great. Have purchased over 10 units in the past 4-5 years for ourselves, parents, sister and friends.
Great product and great coffee.
Posted by: Jr at July 9, 2009 12:06 PM
I got a B60 and I don't know if it was a bad one or not but it was loud, similar to the old Senseo. I love the taste of the coffee so I decided to bring it back to the store and spring for the B70, let me tell you it was day and night the B70 was very quiet and much faster well worth the difference in price. So my ADVICE TO ANYONE DECIDING BETWEEN THE TWO GO FOR THE B70 YOU WILL LOVE IT.
Posted by: Alvin at July 20, 2009 4:33 PM
I purchased a B70 1 yr ago and today it just stopped working. After spending time with customer service, they determined that the pump was broke. I called on a Sunday afternoon, got a human on the phone and they were very prompt and respectful. I have a new machine coming in 10 days. My B70 has always worked wonderful, and the thought of brewing coffee using a filter brew system sickens me. Make sure you DESCALE your machine every 4 months or so depending on usage. Those pesky minerals will ruin your keuring. USE FILTERED water .. keep it clean and you, will enjoy your mornings with keurig.
Posted by: claire at October 4, 2009 3:11 PM
KEURIG B70 vs KEURIG B77. To tell you the truth, I'd never heard of the Keurig B77! My friend was heading to Bed bath and Beyond to pick up the B70 for me. She first stopped at Costco to do some shopping. She called me to inform me that Costco had a Keurig B77 model for $139.99 and would I be interested. I checked online and was at first skeptical because; I had my sights on the B70 model. I had read all the reviews and knew this was the model I wanted. I told my friend to take a picture of the box with her camera phone and send it to me. Low and behold, the picture on the box looked EXACTLY like the Kuerig B70! I still was skeptical. So, I went to BBB website and compared the features. The unit on BBB website was $169.99. In the box, you get just the unit and a 12 k-Cup variety pack. CHECK THIS OUT! The Unit at Costco is $139.99. Not only do you receive the Unit and the 12 K-Cup variety pack, you also receive, 60 MORE K-Cup varieties FREE!!!! Thats right, FREE! For $139.99 YOU RECEIVE THE EXACT SAME MODEL B70, plus, YOU RECEIVE 72 free K-CUPS varieties! not finished yet! AND, You also receive a FREE K-Cup Filter!!! Thats right! The device you normally pay $14.99 for, that allows you to brew your own coffee grinds? This is also included FREE of charge, in the box with the Costco Model B77! I am so GLAD my friend found this at Costco! Don't pay $169.99 at BBB or any other place for the B70 model! GO TO Costco and get the B77 Model for $139.99!!! It is a much better deal!!! You get the B70 + EXTRAS for $$$ less!!!
Posted by: Vincent at October 5, 2009 3:32 PM
I'm on my third Keurig brewer and it just died this morning. I got my first B60 in 2007 and it lasted about 9 months when it stopped pumping. Called Customer Service and they read me the usual riot act about well water, but we have a reverse osmosis system for our water which should give the same results as bottled/filtered water. They did replace the unit with a new B60 that was dead out of the box. Called Customer Service again and this time they upgraded me to a Platinum B70. This third unit is just about a week over 1 year old and this morning after I popped in a K-cup, it started up but then did not pump any water through the cup. Called Customer Service, informed them that I have been descaling it monthly, and that it stopped pumping. Tech support is gone for the weekend and they are supposed to call me Monday.
I've been very happy with the coffee it makes although it performs best on the "small mug" setting. I generally either use 2 K-cups or 2 My K-cup portions and run the cycle twice to get a large mug of coffee. It also makes great iced tea if you use a finely grained loose tea such as an English Breakfast. It's a great machine when it works, but I'm disappointed that their quality control seems so poor.
With the previous two failures, Keurig sent two new machines instead of asking for the defective units back. Since they didn't want the old machines back, my extremely handy husband took a look at them to see if he could diagnose the problem, especially to check Customer Service's claims that not descaling caused the first failure. There was not a SPECK of scale on that unit so for those of us who have been scolded by Customer Service that we've abused the machine with our toxic well water, don't believe them.
I'm assuming that since the current machine is just barely 1 year old that they will again replace it, but it's disappointing that the units fail so soon.
Posted by: Beth at November 21, 2009 4:09 PM
According to the downloadable manuals for the Costco B77 and the Keurig B70, they are not the exact same model. The B77 has 1 fewer brew sizes and you can not change the brew temperature compare to the B70. If those features are not important to you, then the B77 is a better deal since it comes with 60 extra k-cups and the My K-Cup insert to use your own ground coffee.
Posted by: Howard at November 25, 2009 12:05 PM
Im on my 3rd B70 in 3 months. Same Not Ready message and the pump will not pump water into the machine after making a cup of coffee. Keurig has replace the machine twice, now i have to call them again tomorrow, (called them Tuesday) and tell them that the routine they put me through did nothing to solve the problem. It has to be a design flaw that they can not fix. I love the machine but this is getting annoying, having to send back each machine, for a new one, and than ending up with the exact same problem with the new machine.
Posted by: Joyce at November 26, 2009 9:11 PM
Looking to purchase the B77 at Cosco...Does anyone have any idea what the temperature is set at seeing it doesn't have a temp. control like the B70 model? Thanks.
Posted by: Mary at December 1, 2009 6:21 PM
Well, I just received the "Not Ready" message that many others have complained about on the B70. I've also had occasional 1/2 cups brewed for no reason that I can understand. My wife descales the unit monthly. We've given a number of B70's as gifts. Everyone loves them but I'm afraid in the end they'll end up with similiar troubles.
Posted by: Frank at December 25, 2009 2:04 PM
IF THIS IS YOUR PROBLEM E MAIL ME AT N3LRJ@YAHOO.COM SO WE CAN GET TOGETHER TO GET KEURIG TO FIX THE DEFECT
My brewer keeps shutting down. No one there at Keurig seems to be able to help me out. I am disabled 43 years old and on a fixed income. I wanted to get my wife a nice Christmas present and its broke. It doesn't shut down after ever cup its periodically. It must have a short or something. I have done all the tech support stuff purged the water tank everything. this is only the fourth day I have had my brewer. I spent $170 dollars on this coffee maker. I have had the pleasure of using one a few years ago at work and my wife saw adds on TV and she wanted one. I figured I would surprise her and get a nice one. For the money I spent I shouldn't have to call and call time and time again and be treated like an idiot pull the water tank off put it back on. Waste spring water brew cup after cup of hot water and why to try to tell Keurig that it is broke. The last time it happened I was trying to brew a cup of coffee and it shut down before it was done. I spent well over three hundred dollars on coffee and accessory's . At this point I am ready to ship everything that is left back. I thought that for the money I spent I would receive better service and support. I guess I was wrong. All I asked for was a replacement and to have it for Christmas morning. My wife and I would really like a brewer but I don't know at this point. I ordered everything from Keurig figured I receive better service if something went wrong. Now I have a broken brewer all I will probably get is a REFURBISHED brewer for a replacement. One hundred and seventy dollars for a refurbished brewer. HHMMM. You do the math. Now at this point less then a week from Christmas and I won't be able to get her something else like the Gevalia coffee brewer before Christmas. I would like to thank everyone I spoke to up til this point for a rotten Christmas for my hard working wife. I also spoke to someone who was supposed to replace my brewer. They were supposed to call Monday at 3:30 or around there. They called Saturday morning and had me waste more water pull the water tank off and put it back on then tell me it is working fine. Then about an hour later it shuts down while brewing a cup of coffee and NO IT IS NOT MY OUTLET IN THE HOME I DO HAVE A BACKGROUND IN ELECTRONICS.
OK SO YOU AT KEURIG TELL ME WHAT TO DO???!!!!
ONLY A FEW DAYS LEFT TIL CHRISTMAS.
THANK YOU VERY MUCH AND HAPPY HOLIDAYS
Posted by: Jim Scharf at December 26, 2009 1:03 PM
Got a B60 from my wife for Christmas last year and we have become abusers. Just upgraded to a new Platinum and it occasionally locks with the NOT READY syndrome while quietly buzzing/humming as if it's trying to pump. It has happened three times, all after refilling the reservoir. Unplugging for five minutes clears the condition but it has become a nuisance and I'm fearful one time it will be a permanent condition. The damn thing is like crack for coffee drinkers though....
Posted by: JohnCap523 at December 26, 2009 9:40 PM
I completely agree with JohnCap!! I love my Keurig and would not give it up for the world but I am getting ready to call customer service yet again!! Same problem, brews a cup and then sounds like it's pumping water but isn't and then shuts off!! I hope they are working hard on fixing this problem! I have nothing but praise for their customer service dept. though, they have always been wonderful! I wonder if in trying to make it quieter, they somehow created this problem of it not pumping the water right...??? I would rather have the little bit noisier B60 back as long as it works!!!
Posted by: A. Harris at December 29, 2009 11:35 AM
Let me know what they say. I am having the same problem. It sounds like it is pumping water but no water is drawn. It then just turns off.
Posted by: Bill at December 29, 2009 3:18 PM
Hi
Bought a B77 at costco,it lasted three days before the not ready light came on.After unplugging it for five ninuts,i can make one cup of coffee,then the not ready comes on then the shuts off.I liked it when it was working.got a lot of K-cups.Going to take it back tomorrow
Posted by: BUDDY at December 31, 2009 1:28 PM
FWIW,
I got a B77 from Costco on Nov 25. Wouldn't prime.
Finally got it to prime a half an hour later. Worked fine for 2 days. Would not pressurize and release hot water into the K-cup.
Replaced it with another one. Been working fine until this morning when after brewing a cup it could not draw water from the reservoir. I ended up forcing water through the bottom of the reservoir using a squeeze water pump. Works okay now.
My brother's B77/B70, also from Costco but a year older) is MUCH noisier filling water into the heater. I think Keurig changed the water fill pump to a quieter one but the new one cannot handle any air in the system as it can no longer pump. The older noisier pump probably did handle air better.
Now there is NO REASON any air got into my latest system. I never run it low, always fill the reservoir full by pouring water in the top and not by removing the reservoir. Always use bottled water so the dissolved gases isn't high either.
Keurig has a problem with their fill pump (maybe their pressurizing pump too as my first unit failed for that reason too). They need to change the design to a different pump OR ship a device /mechanism to allow the end user to force prime the pump.
Posted by: Dave at January 1, 2010 1:47 PM
Well, so much for that. Tonight it did it again to me twice. Turned it on, pump ran and ran and didn't pull water in until a minute or so later. Brewed 1 cup, then didn't refill.
Good thing I can go back to Costco for a replacement (for the 2nd time).
Dave
Posted by: Dave at January 1, 2010 9:54 PM
Patient: Keurig B60
Symptom: "Not ready" light is on. Reservoir is filled and needles are clean, so problem is not user related.
Earlier thread (Dec 2008) offered some hope for another Keurig machine. While turned off, simultaneously press and release the small and med button, then menu three times. You get into a programming/diagostics menu. As you scroll (via the menu button) mine says Ready 602, Brew 265, Autooff 099, Set 007, Set/set 099, Descale 099, and Menu 000. While at 000, press the med button but do not release. Press and release menu and immediately press small, then let go of small and med together. Pump ran and water circulated, but is cold. Not sure if it should be cold (just a test routine, etc) or whether the heater is blown or something more troublesome. Anyone have any ideas/experience with this information (I have no problem in ripping the machine apart if I have to. It can't be that complicated!).
Posted by: Don at January 1, 2010 11:37 PM
Having the same problem. Purchased the B77 a week ago (day after Christmas present-to-myself!), and yesterday after one cup, it shut down. I turn it back on, it displays 'Not Ready', then shuts down again. After unplugging it for a while, it brewed a couple of cups, then it shut down again. So frustrating. Based on some of these posts, I think rather than waiting in line to return this at Costco, I'll wait until after the weekend and deal with Keuring for a replacement. No sense getting another unit with the same problem.
Posted by: Kate at January 2, 2010 7:14 AM
NOT HOT ENOUGH! just got the B77 and am disappointed with performance. Water temp only 170 deg F (not warm but not hot either). Should brew at 192. Also, coffee often weak. Good tasting coffee limited to Extra Bold. It's going to be returned!!!!!
Posted by: Koffeman at January 2, 2010 9:25 AM
I finally don't feel alone in this! I purchased my first B70 from BBB back in July of 2008. I got just about a year out of it when it just stopped working. Of course it was my fault, so they say. Customer Service was great and shipped me out a new one. Within a few months I had big issues. Sometimes it would brew, sometimes it wouldn't. Sometimes it only brewed a partial cup or none at all while other times I only had the highest level as an option, but got the smallest??. Then it would sound like it was pulling water through, but it wasn't. I would have to power off and unplug for a few minutes to get it to work. So much for a quick cup of coffee. After several calls to customer service and several descalings, they finally agreed it was an issue with the machine and not anything on my end. Thanks for the credit this time Keurig...sheesh...Now I'm on my third. I've had it for 2 weeks and it shuts off after every brew. I've moved it around to different outlets to be sure it wasn't that. Does the same thing. After reading about people having refurbished machines, it occured to me that may be what I have. I was wondering why the serial numbers on this and my last machine were different - didn't even say serial number. You think they'd at least send me new crap instead of used crap. As you all know, I'm stuck waiting until Monday to get this fixed AGAIN. I love the machine but am beyond irritated about this now.
Posted by: Kelley at January 3, 2010 1:19 AM
Wow sounds like Keurig is on their way to a class action lawsuit with the b70 problems. I'm on my third one in 3 months. Same problem as everyone else. It sounds like it is pumping water but no water is drawn. It then just turns off. Each unit was less than a month old when it started doing this crap after each brew. My wife bought for me for a B-day gift in Nov. 2009 and as of 1/3/10 we will be sending the 2nd one back to be replaced by a third which i am expecting to do the same crap in less than a month. It is NOT a water issue on my end or a scaling issue. These things last about 3 weeks before they start acting up. Sounds like it is trying to pull water in and then shuts off. You have take out the water reservoir and replace and it sometimes will pull water through for 1 cup, then the same crap all over again. Gotta love a company that fixes the problems. By the time we're done we might have 12 units sent to us ours are breaking down within the 3rd week of use. Pretty pathetic and the reviews like this are all over the net. You'd think Keurig would do something about the problem instead of replacing units with additionally as bad units. IRRITATING to say the least!
Posted by: Brent at January 3, 2010 11:07 AM
I haven't yet exchanged my 2nd unit but I think I'm narrowing down the problem in the design.
- the pump cannot pump if there is ANY air in it.
- the one way valve that lets it fill the heater chamber sticks, or the pump is just weak and cannot overcome this valve when there is some backpressure.
This last part is why I think mine will brew 1 cup of coffee and then cannot pull water through for a 2nd until it cools down. I almost went to Costco for an exchange yesterday morning but it was working fine throughout the day yesterday (I randomly tried brewing just hot water through the day). This morning, first brew and afterwards no fill and it shuts off.
Does someone have a website of shame for this? Seems if there is a very active, easily found by Google, well placed website citing these problems, Keurig would be more apt to fix it. Class action lawsuits only makes the lawyers rich.
Posted by: Dave at January 3, 2010 1:06 PM
I've peered inside my B77 and found that indeed the pump must have changed from when my brother bought his and the one I got in Nov 09. His pump pulses like it's a 60hz oscillating piston pump similar to what is used in smaller espresso machines. Mine (and I'm sure everyone else that is having problems) uses a small DC brush motor driving an impeller pump. Right after the pump outlet is a checkvalve mechanism. I believe this is the source of everyone's problem. It can get stuck shut and the impeller pump cannot overcome the valve all the time.
My 2nd unit is only a month old and I always use RO water. This valve is right after the pump - there's no reason it would have any buildup of scale on it as it doesn't see scalding hot water.
Posted by: Dave at January 3, 2010 6:14 PM
I purchased a B70 from BBB last week, and right out of the box it had the same problem Brent described: "It sounds like it is pumping water but no water is drawn. It then just turns off." I turned it back on several times and it did the same exact thing. I called Keurig customer service but they said I needed to speak with technical support, which is only available weekdays 8AM to 5:30PM (when I am at work), and I HAD to be with the unit or they would not help me. So I brought it back to the store and exchanged it. My new B70, when I press the brew button, does not dispense water right away; it draws water from the reservoir for about 20 seconds before brewing (and also draws in more water after the brewing stops.) It does this every time. I realize this could be normal, but just to be sure I called customer service to ask. They said when I press "brew" it should dispense water immediately, and that I need to speak with technical support. The next morning I called from work (just to ask tech support the question, is my B70 operating properly or not?) If it is, then I don't need to troubleshoot! But customer service rep Britney absolutely refused to transfer me to tech support because I wasn't at home with my B70, so I still don't have an answer. If someone can tell me if my machine is functioning normally (I press brew, the machine draws water for ~20 seconds, then brews, then draws more water after brewing stops), please email me (zeus101107@yahoo.com). I'd hate to return a perfectly good machine because Keurig customer service is wrong in saying that water should dispense immediately with no delay, and Britney would NOT put me through to tech support who could correctly answer this simple question in less than a minute without me having to take a day off work to be home with my B70.
Posted by: Susan at January 8, 2010 12:47 AM
Susan, That is normal for the B70/B77.
Depending on the size of the cup, it will draw at the beginning and at the end. I think if you choose the smallest cup size, it will only draw at the end.
FWIW, I still have not exchanged my 2nd replacement unit at Costco but I'm tempted to today. I cannot brew more than 1 cup at a time. My B77 won't draw water in after brewing a cup unless the unit completely cools down.
Posted by: Dave at January 9, 2010 1:05 PM
Received the B70 Platinum edition for Christmas 2009. About 5 days of using this new machine it suddenly brewed one cup of coffee then shut down. I assumed maybe we hit the power button on back of machine on wall. Waited 5 minutes then turned on to brew another cup and it did the same thing brewed the one cup then suddenly shut down again. I only use filtered water and has never showed descaling required yet. Machine is less than one month old. This is my second bout with keurig machine first was a elite and it lasted 9 months then stopped brewing completely. I thought this time around to go with a better model. Well I love the machine when it works properly. I am going to return mine to the store and then contact keurig. Good luck to all of the coffee lovers and to keurig to find and fix the problem
Posted by: Angel P Cohoes,NY at January 9, 2010 7:47 PM
Angel,
You're having the same problem as the rest of us. It shuts off after brewing 1 cup because it cannot refill the heating chamber from the reservoir.
I read on another forum (I think it was the forum here on SingleServeCoffee) that when they called Keurig, Keurig said they were getting a LOT of calls about this problem. Don't know if it's 1 lot/run of this maker that was made with bad parts, or just a higher number are in customer hands now because of Christmas sales.
Wish I could talk to one of their 'inside' guys about what the problem is and whether they have a real fix for this problem. Exchanging the machine every month is not an answer.
Posted by: Dave at January 10, 2010 1:13 AM
I'VE GOT A WORKAROUND!
- first off I'm hesitant to exchange my unit for another at Costco. 2 out of 2 units have failed on me.
HOWEVER this morning I found a workaround. My wife made a cup of coffee - no problem. Of course after that one, it wouldn't fill from the reservoir and shut off. I turned it back on, whacked it a few times, same problem. Wondering how to force water through the pump to pop whatever valve that was stuck open, I remembered that the bottom of the reservoir tank outlet inserts into the maker and that if I remove the tank, then drop it back on quickly that it might work as a piston to push water through. IT WORKED! The maker then drew water into the heater and I was able to make my cup of coffee. After that cup, the same thing happened - couldn't draw water. I repeated the trick and again it started drawing water. NOTE that I did turn off the machine when I was taking the take on and off - I didn't want the pump to pull any air and lose its prime.
If anyone else tries this, let me know how it works for you.
Posted by: Dave at January 10, 2010 1:15 PM
Thanks, Dave! I just tried the "workaround" you mentioned while rinsing after descaling. I was also having the problem of short fill cups (I would get maybe 4oz out of the 12oz travel mug setting). I lifted and re-seated the water tank prior to brewing and have had a 12oz pour each and every time. This seems to be a wee bit of a hassle, but if this is what it takes to get the right cup size every time, so be it.
Posted by: Mike at January 10, 2010 10:36 PM
Glad it worked for you Mike, but I think yours is having a different problem so I'm surprised my workaround works. There's another pump that pressurizes the hot water out of the heater and into the pod. If that pump doesn't make enough pressure, you get the short fill problem. My very first unit had both problems.
If the workaround helps your problem though, great!
Posted by: Dave at January 11, 2010 1:19 AM
I am having the same problem as others, where it doesn't always draw water from the tank. I'm on my second machine from Costco (B77). The first machine, I thought I had done this, because I had a k-cup explode in the machine, and I assumed that it had pushed grinds back through the system. Returned it, and have had my second one a week, and it has started being unable to draw water sporadically, and shuts off. I have found that if I put my finger over the valve that the tank fits into, that also jump starts the pump, but as others have said, this isn't an ideal solution either! I'm wondering if perhaps a different model would not have this problem?
Posted by: Jen at January 11, 2010 8:24 PM
Jen,
What you are doing by putting your finger over the valve that the tank fits on is the same as me taking the tank off and plopping it back on. We're both pushing water manually through the pump motor, forcing whatever valve that is stuck to open up. I'm not sure where this valve is. Mine will only stick after brewing a cup. I have to wait until the machine completely cools down for it work work again UNLESS I do the tank 'plop' thing. I think makeing a brew cycle creates high pressure to force this valve tightly shut and the refill pump cannot overcome opening it.
yes, I think a different model will be better, but be prepared to have a much louder machine when it fills. My brother's B70 (I think) is much louder. As I mentioned in a previous pump I think his uses a 60hz driven piston like what is used on smaller espresso machine to refill the heater chamber. This type of pump can generate high pressure and overcome the sticky valve. To quiet the machine, in the B77 they are using an impeller pump off a small dc brush motor. It doesn't create enough pressure.
This must be a black eye for them and I think that Costco sold a lot of these B77's for them and they're getting returned as defective.
I'm going to limp by for a while and hope that Keurig comes up with a real fix and then call them up for a replacement. I'm sure all the Costco ones have the same problem.
Posted by: Dave at January 11, 2010 8:39 PM
Similar problem with B77s.
Over the past 6 days, I’ve had two Keurig B77 brewers, both purchased new from Costco.
Both have had the identical problem – the brewer will go through the prep cycle (where the display reads “Not Ready”) and then shut down completely. Once shut down, I cannot access the menu buttons at all. If I reset the power button, the exact same thing happens.
No brew, it doesn’t get that far in the cycle. The first brewer worked for about 4 days, the second worked for one night. And then each had the same issue.
I’ve tried all that I can think of. ‘AutoOff’ is NOT set. I’ve gone through the troubleshooting/cleaning sections (not much to clean, since they were both new). None of that has fixed the problem. It’s odd that they would have the exact same problem, perhaps a defective batch? When I returned the first one, Costco did mention that they’ve been getting a lot of them returned.
I called Customer Service this morning, but I was told that it would take up to 48 hours for a technician to get back to me. I'm not waiting 48 hours for them to call back, I'll return it much sooner than that.
This was my first Keurig purchase, and I'm highly disappointed.
Posted by: Mark at January 12, 2010 9:42 AM
I think you're probably right Dave, but it's certainly a disappointment... I'm going to limp for a bit too and hope they find a fix, because frankly, I'm reluctant to go out and get a different model from another store with a less liberal return policy, since it seems like lots of the models have issues... I like that with Costco at least, I can easily return it without having to fuss around with warranty, etc. And most times I'm only having one cup of coffee at a time, so I would be turning it off afterward anyway, but it's annoying knowing it's not working properly. Not to mention, AngelP above sounds like she's having the same problem with a B70, so a different model won't necessarily resolve it - I thought I read somewhere in my online searching that all the new Keurigs have the same motor, which will be a big problem for them if that's the case and this is how they function!
I did email Keurig Customer Service, I figure if nothing else, it's one more voice making sure it's on their radar, and hopefully they'll find a fix! Because I do really love the machine otherwise....
Posted by: Jen at January 12, 2010 7:30 PM
Ditto here, love the machine for the convenience - when it works! Plus now I have this investment in k-cups. Disappointing when the wife gets her cup of coffee in the morning and I don't :(
Posted by: Dave at January 12, 2010 8:58 PM
I had the problems of "not ready" then shutting off or one cup brewed followed by immediate shutoff after one week of use of a B77. Keurig told me to fill the reservoir then press down firmly on the reservoir to make sure it was securely in place. It has worked proplerly since then.
Posted by: Margie at January 13, 2010 1:41 AM
Thanks Margie. How long since your incident has it been working fine?
Posted by: Dave at January 13, 2010 8:45 PM
I have to say, since I clunked the reservoir into place, and have been filling from the top rather than removing it, and making sure that I pour the water in slowly and away from the valve to prevent disturbing it or getting air in, knock on wood, it has been working okay. So perhaps Margie's solution is the key - the reservoir is very picky about how it's set into the valve, and if not just so, it acts up! Fingers crossed!
Posted by: Jen at January 13, 2010 9:11 PM
I'd like to believe that will work but that's what I've done since day 1.
The tank clunks into place - you can't seat it further. I've always filled the reservoir in place as it's just easier and I'm afraid of dropping the reservoir (the water dispenser is on the other side of the kitchen). I never let it get low enough to trip the sensor, don't pour when it's pulling water, and pour away from the water outlet.
Posted by: Dave at January 14, 2010 12:01 AM
Update from Margie: I have my second call in to Keurig. The fill and firm push on the reservoir only worked for a day or 2. Since then performance has been intermittent. Today it took 2 tries followed by 1 cup brewed and immediate shutoff, then 6 tries followed by 2 cups and still ready.
Posted by: Margie at January 14, 2010 1:24 PM
Margie - thanks for the update. I'm eagerly waiting to hear what they tell you. There's a design problem with this particular model and if they changed the fill pump across all their products they're sales are going to grind to a halt.
Dave
Posted by: Dave at January 14, 2010 2:28 PM
I bought B77 from Costco on 12/29/09 and lasted only one day, and completely shut-off. Exchanged for a new one on 1/2/10, got the "not ready" message from the start, sometimes it would stay other times it would shut the whole thing off. I call customer service and they implied my electical outlet was not up to standards, they referred me to tech support. I think tech support should be manned 24/7 because I had to take time off work to talk to them. I heard everything from the water, to power surges, they finally said they would send me a new brewer. Just waiting for the new one, that will be 3 brewers in 2 weeks. I like the coffee, but hate the hassle. Extremely grateful for all of your inputs, I know now I am not going crazy. Extremely disappointed in the product.
Posted by: Pam at January 14, 2010 8:23 PM
Does anyone know how Keurig replaces your unit? Do they give you a return shipping label for the old one?
Posted by: Dave at January 14, 2010 11:29 PM
I have had my B70 for over 2 years and have never had any problems with it ever. I love this machine and have told all of my friends to get one. Then....yesterday. "Not Ready" stuck. Customer Service told me to descale although I thought I would have a message telling me I needed to do so. Haven't done it yet as I didn't have enough vinegar, but after reading these reviews I'm sure it won't work anyway. I have managed to mess with it and plug/unplug and finally got one cup yesterday and another this morning after almost an hour of messing with it. I, too, would have expected more use for the price paid. And, now that I am well over the year warranty, I know they won't do anything. This is disappointing because I truly love my machine. It is nice to know that it isn't anything I've done wrong as customer service seemed to imply. Now...what do I do? I need my coffee!!!
Posted by: Wendy at January 15, 2010 8:00 AM
Wendy,
Is your B70 loud when filling from the reservoir?
My brother's is. I believe the older B70's used a different fill pump that doesn't suffer from the same problem we are having - until lots of scale builds up.
Ours are failing within days to a month of being in operation.
Posted by: Dave at January 15, 2010 10:39 AM
I'm having the same issue. My wife bought me a b60 for xmas, stopped pumping water after about 4 days, took it back to BBB and upgraded to a b70 worked great for a week then the same issue: not ready, no water being pumped then shuts off. When I do get it to work its 50/50 if I get a full cup or not. THIS IS FRUSTRATING! I did my research before buying and it seem like people loved these brewers and this is a relatively new problem. I wonder if they rushed production for the xmas season and used inferior parts. i just know today I will be returning and getting my third Keurig in less than a month. I guess I'm a sucker for punishment. but when they work they are really amazing. I called customer service and guy I talked said they have not heard of this problem. Come on Keurig acknowledge your mistake!
Posted by: kevin at January 15, 2010 12:44 PM
Wow...I had just decided to buy the B70 after days of research on single serve brewers. Has anyone had good luck with this machine??
My second choice would have been the B60 but it looks like it has the same issues.
I'm with the other posters who said for the amount paid it should last at least 5 years.I don't know whether to order the thing or not now...and what would be the best alternative choice??
Posted by: Julie at January 15, 2010 2:07 PM
Kevin,
Companies will always deny there is something inherently wrong or defective with their product as it will affect sales. Companies also time fixes and new product releases for the same reason. Wouldn't want their competitors to take advantage of the situation.
Julie, I don't know what to tell you. I think to solve the loud filling problem Keurig changed the pump on all their models. This is the source of the problem as it would appear they also needed to change the valve after the pump.
Posted by: Dave at January 15, 2010 4:26 PM
I do have to say that after calling customer service and emailing their VP of retail, they called me and are sending out a new one free of charge. Their customer service seems to be top notch, lets just hope their machines soon become so to. I really do appreciate the effort to rectify my situation.
Posted by: kevin at January 15, 2010 4:36 PM
QVC has what appears to be the B70 in a cinnamon color, it comes with 48 k-cups and the my k-cup for $149 + s/h.
I wonder if the problems have been addressed with this model?? QVC claims it is exclusive to them until May 2010. The reviews are almost all good on the site.
I think I will get this one but have to wait until next month. If anyone decides to purchase this model I hope you'll post here, let us know how it works, or send me an email.
Posted by: Julie at January 16, 2010 11:28 AM
In response to Dave 1/14/10, Keurig sent me a new unit and advised me to send back only the K-cup holder assembly. They told me the would send me an email with instructions, but never got the instructions, so far my new unit is working OK (1 day), taking my old one to work, it will shut off after brewing each cup, coffee still tastes good. After all the problems, I want to get some use out of it. I am hoping my new one shipped directly from Kuerig has all the bugs worked out.
Posted by: Pam at January 16, 2010 4:38 PM
Pam - thanks for the info. Please keep us posted on your replacement unit. My reseating of the reservoir workaround is still working for me. I'll give Keurig a call for a replacement unit once I know they've updated the design OR my warranty is almost up.
Dave
Posted by: Dave at January 17, 2010 1:08 PM
I have had a B70 Platinum for about 3 1/2 years and it has worked great up until the last 6 months.
I have to make 3 cups of coffee just to get one full cup now. It seems like something is clogged but I have descaled it often and it doesn't help. Also, the coffee isn't as hot as it used to be. I'm still happy with it, until I have the money to get the Brewville in the next couple months.
Posted by: Aron at January 17, 2010 4:31 PM
I have to chime in, it sure sounds like the primary source for all of the bad units is Costco. I myself am also on my second unit and it too shuts off after failing to draw water from the reservoir. 2 Units exactly the same problem, from the same store. Coincidence I think not. The good thing is that Costco has yet to even bat an eye at returning the defective unit.
Posted by: Jim Mc at January 18, 2010 1:42 PM
I have had the pumping problem on 3 units since late November 2009. I purchased direct from keurig and they have been good about sending replacements, but it's getting a little old. The B70's have been lasting a few weeks and then they have that problem where the pump runs, it doesn't fill and then shuts off.
If you want to try something to fix it, this worked on my newest unit when it stopped last week. I got a turkey baster from Wallmart and put a 1/2" OD 3/8" ID plastic hose on the end to make it fit into the tank bottom in the water tank. Fill the baster with water, put it right in the fill tank with water in it and put the hose end right where the water goes out the bottom of the tank (make sure everything stays under water - no air). Kind of squeeze and let the bulb go about a dozen times to get any air out of the pumping system and give it a try. Mine has been working again for about a week. You could just cut some of the baster off and forget the plastic hose... I just wanted a good fit.
I'm thinking that this procedure should open and close the check valve and displace any air in the system.
Posted by: Skip at January 18, 2010 5:13 PM
Skip,
that baster fix of yours is similar to what I did on my unit early on, except I used a squeeze water siphon type unit. My method was quite messy as the suction hose would pop out and spill water all over.
The latest workaround I discovered a week or so ago is still working great. Generally there is no problem getting the first cup of coffee, but the unit shuts off afterwards due to the pump problem. When it does, I lift the water tank straight up, wait a second, the drop it down reasonably quick. This serves to force water through the pump and through the sticking valve as the receptacle on the maker and the boss on the water tank acts like a piston. I then turn the Keurig back on and it will draw water in to make another cup of coffee.
No baster, no mess. Give it a try!
Posted by: Dave at January 18, 2010 5:28 PM
Dave:
Thanks, yes your original post got me thinking on options to get the air out of the system. The push the tank option is good and easy, but I saw on a later post that theirs stopped working again, so I went to the heavy duty baster option... and so far so good, but I honestly expect it to mess up again soon.
Like everyone else I wish they would figure out a better system, be it a new check valve or pump motor, put a new series number on the unit so we know which are the new ones and just enjoy coffee instead of our new job of Jr. fix-its...
Posted by: Skip at January 18, 2010 8:41 PM
Same problem here with a B70 Platinum that we got from Kohl's Department Store back on 12/20/09. We got the dreaded pump problem that started 01/14/10. So, its not limited just to the Cosco ones.
We called customer service who took our information and a tech called my wife on 1/18/10. She said to make sure that the reservoir is on tight cause the magnet on the inside of the unit has to make sure that the reservoir is there. The disc inside the reservoir apparently tells the unit when you need to add water to the reservoir. I highly doubt that is the problem, because we never let the reservoir get low enough to get the add water message.
The issue is clearly the pump and the valve getting stuck. Though it seems to only happen when trying to brew two cups back to back. If I brew a cup and then wait a while, it correctly fills.
Posted by: Sam at January 19, 2010 11:49 AM
Wow!! I can't believe all the posts on here since the last time I posted on Dec. 29th! I am now on B-70 #3. The first one came from Green Mountain Coffee and the 2 replacements have both come directly from Keurig. My 2nd replacement just arrived Jan. 7th and guess what?...Yep, it's acting up already! It worked fine the first 11 days and then this morning I was filling my to-go mug so I brewed a lg. size and then was going to brew a little more but of course it wouldn't pull the water through. I'm debating whether or not to even call them this time or just wait a month or so to see if they can get this worked out. Last time I called, the customer service rep. tried to tell me that she has the same model and has never had any problem. I find that hard to believe unless she got hers from some special place that has a load of them that aren't messed up!! The baster ideas are all great but good grief....for almost $200 one should not have to resort to that! Please everyone keep the updates comin...it's so nice to know that I'm not the only one with this issue! Thanks!!
Posted by: A. Harris at January 19, 2010 7:14 PM
I must say that after reading through all the posts on this website, it seems to me that this company is going to shut down. After all, how long can they sustain themselves financially if they continue to replace thousands of brewers? I am going to plug-in all the replacement brewers (I now have 4 of them) on my kitchen counter and that way I can have consecutive cups of fabulous coffee without the wait.
I am wondering if anyone who is using the water filter attachment is also having the same water pump problem.
Posted by: Coffee Lover at January 19, 2010 9:25 PM
Bought a b70 2 months ago from bed bath and beyond. Seemed like a star trek coffee maker. Wife wasn't too
happy with its carbon footprint - where does all that plastic kcup go? Anyhoo used it for a month before the water reservoir engine stopped working. Suddenly i hear loud cries from the motor that it Is trying to work by getting the water through the process and into the kcup. Unfortunately the water/coffee only drips a out slightly and huffs and puffs but to no avail. Only a half cup filled, and immediately after the cup brews the b70 unit turns off all power automatically - perhaps due to an electric short. This
means the next person is going to have to
restart the brewer again and wait another 3 minutes for the water to boil before she can have a kcup of coffee.
We've been through 2 units in 2
months. Keurig is sending out a 3rd
unit today - one that hopefully has passed QA.
such a shame that this has to happen to so
many people. Buying a keurig b70 is risky business
due to their poor quality
Posted by: Green landfill at January 20, 2010 2:48 AM
Coffee Lover,
Don't plug in all 4 at once. The power draw for a B70 (probably all their models) is ~ 1400 watts. This is why it heats up so fast (that and the fact it is only heating a cups worth of water). Plug more than 1 into outlets served by the same breaker and if all the heaters go at once - or even just 2 at a time, the breaker will trip.
In regards to Keurig going out of business, if they're a good company they should already be very aware that they have an issue with their design of this. That said it would be great if there were a more public place to post our issues with their machines - a place that would come up easily in Google when people search for whether they should buy one or not. That would certainly help speed a fix for our problems, or at least acknowledgement that there is a problem.
Dave
Posted by: Dave at January 20, 2010 10:53 AM
Interestingly the Keurig website shows a customer rating of 4.8 for the B70. I would suggest that folks who are posting comments in this website should also post on the Keurig web site. Just a thought …
Posted by: Coffee Lover at January 20, 2010 4:42 PM
Coffee Lover, I visited Keurig's website and left my review. Let's see if they actually post it.
Here's what I wrote (along with their disclaimer when I published it).
Great product however there is a design problem with units made in the last few months to a year (don't know how long but the current ones being sold and replacements from Keurig themselves are affected). Keurig looks to have changed the pump used to refill the heater from the reservoir (quieter than their previous pump). For whatever reason a valve after this pump is sticking closed after brewing 1 cup, shutting the system down. My first unit lasted 3 days. My 2nd unit lasted 1 month. I am using RO water so it isn't a scaling issue. Many people are having similar problems - replacement units from Keurig only lasting days to weeks. I would suggest holding off from buying one until Keurig fixes the problem for good.
Note: We reserve the right to edit or reject reviews that include inappropriate content, profanity, references to other retailers, pricing, or personal information.
Posted by: Dave at January 21, 2010 12:00 AM
I don't know what I did on the last post sheeeesh!
Here it is corrected:
I just went to the Keurig site, no post from you Dave.I could only find 3 negative reviews out of 170 and those aren't that bad. Here is the latest one, I guess they haven't had time to delete it.....
>Comments about KEURIG Platinum Brewing System with K-Cups:
My family uses this machine for coffee, hot cocoa and hot water for instant cup of soup. It worked great for 5 whole days, but on the 5th day, it just stopped working. Got no reply from email customer service. Called and spoke to a technician (they wouldn't let me wait on Hold for longer than 30 minutes, so I waited 3 days for them to call me back#. The technician instructed me to use a paper clip to make sure all spouts were clear and I ran several hot water cycles using different cup sizes. So far the problem has not re-occurred. I am hoping that was the problem. Customer service told me there were many calls of this nature after Christmas. Keeping my fingers crossed! #a previous review from me was deleted from this site. Wonder why)
Bottom Line Yes, I would recommend this to a friend
Keurig response:The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended
Posted by: julie at January 21, 2010 12:18 PM
Update on my replacement B77, so far so good, but it has only been 2 weeks. I have well water with a lot of minerals so I have been using bottled water only. Took my old brewer to work after I completely de-scaled with vinegar, it also is working fine. Keurig never did send the instructions on sending back the K-cup assembly from my old unit. I guess they have bigger problems. I too will go to their website and post a review.
Posted by: Pam at January 24, 2010 9:07 PM
Expect to receive my 3rd B70 from Kuerig under warranty. Same pump shutdown problem with first two. They cannot assure me that the 3rd will have the fix. Most unreliable appliance I've owned. Poor quality control and testing BEFORE manufacturing.
Posted by: Peter at January 25, 2010 2:58 AM
Wow, I feel luck that the B77 I received for Christmas has been working flawlessly for the past 3 weeks or so. I initially filled the reservoir tank in the two obvious methods, i.e., removing it or filling it in place. By the 2nd week it I realized that removing/replacing the tank could eventually wear out the coupler valve so I have just been filling it now in place. My only minor complaint would be the overall coffee temperature. It is okay but if you desire to add any cold additives, e.g., cream or half-and-half it can cool down the coffee more than one would generally like.
Posted by: Ray at January 25, 2010 9:52 AM
Julie re: QVC B70 cinnamon color brewer. I ordered this brewer back in November when QVC first introduced it for $136. However, it was on waitlist at the time I decided to order it and it finally arrived last week. I LOVE the cinnamon color - matches what's on the website. I haven't had any 'not ready' freeze glitches & I've been using it at least twice a day, everyday since last Monday. The only issue I had was last week when I ran my microwave #1100 watts# at the same time as the B70, the B70 turned off for a sec but then I was able to turn it right back on while the microwave was still running. Not sure if that was an issue with the brewer or if it was due to the fact that the microwave & B70 are plugged in the same outlet. It hasn't happened since then and I've had both appliances running together. It looks like the brewer on QVC is on waitlist again now but I think it's worth the wait. Hope this helps! :)
Posted by: Jenn at January 25, 2010 4:32 PM
Believe it or not but after my earlier posting from this morning - which I made prior to using my B77 - the water draw "bug" bit me! Seriously... I had never even known of the issue (I was searching for tips/issues with temperature when I came across this site and the reviews/comments here).
Here is where things may get interesting... or perhaps it was just a coincidence. I was following a tip regarding pre-warming your coffee mug, e.g., one owner runs a 5oz brew of just hot water into his/her mug prior before doing the real brew. Thus, this morning I thought I'd run the ice brew size (the smallest) to warm the mug and then follow my normal brew process (I use a small brew followed by a medium brew - using the same k-cup - to fill my larger travel size mug). When the ice brew completed successfully I did the follow-up with the small brew (using a k-cup at this point) but after it completed the unit failed to draw water into the brew tank and the unit shut off! I couldn't believe it since it was shortly after I had read about an issue I did not even know existed and I had posted a comment on feeling lucky that it had never happened to me!
I followed the "work around" posted above, i.e., removing the water reservoir tank and replacing it (and power off cycle) but it took 2 or 3 times for this to trigger a successful water draw. Fortunately after the medium brew (the final step for my normal process to fill my larger travel mug) another successful water draw took place. Thus, with any luck it may have been a fluke and perhaps took place only because it was the first time I ran the ice brew size. Who knows but I have my fingers crossed for tomorrow!
Posted by: Ray at January 26, 2010 9:07 AM
Ray,
Sorry to have jinxed you.
What I have found on my 'workaround' is that you lift the tank straight up until it stops (the hook at the top will prevent you from lifting it completely out). Wait a second or two, then drop it down with a 'chunk', then turn it back on. This works for me so far all the time. If it is taking you several attempts, try dropping the tank down a little quicker.
Posted by: Dave at January 26, 2010 2:01 PM
My B70 just went over a year by 11 days, i have the reciept. same problem as everyone else. not ready. i called into customer service and they told me its past the one year and they could not replace it. but they where so wonderfull enough to fix it for around $79.00 and i had to pay to ship it also. with that said i can buy i new one. oh well i got a year and a few days. THANKS KEURIG for standing by your junk.
Posted by: tony at January 26, 2010 6:47 PM
Tony,
have you tried de-scaling yours? Try and get water to draw from the reservoir using the 'lift and drop' technique on the reservoir. Once you can draw water, quickly turn it off and refill with vinegar.
Given yours went a year, I think you got a good one (or the older design). Yours sounds more like a scaling issue than ours that are failing in a few days to a few weeks after purchase.
Dave
Posted by: Dave at January 26, 2010 7:45 PM
On my second B77 from Costco (2 weeks old) and now I have the same pump issue as the first! The issue returned about a week after daily usage. After I brew one k-cup, it tries to pump water then simply powers off. When I power the machine back on & pull the tank off and put it back on the unit, it pumps water. Now I am not sure what to do. After reading all these posts, I do not want a machine that is prone to have this problem now or in the future. I have a large stock of k-cups so I don't want to waste them. Any suggestions??
Posted by: Sam at January 27, 2010 3:16 PM
Are there less issues with the B70 vs the B77? Maybe I should try one of them from Bed & Bath? It costs a little bit less (with coupon) and without the free K-cups, but if the issue happens less I wouldn't mind. Plus it has the larger travel mug setting.
Posted by: Sam at January 27, 2010 3:19 PM
Sam,
Returning to Costco won't do anything. I would call Keurig to complain and have the send a replacement. At some time Keurig will come out with a fix and they'll be able to ship them first vs all the 'old faulty' ones already in the stores. Plus they need to hear our pain directly.
I don't think there is any difference between the B77 and B70 right now as I hear they changed the pump design on both to be the same.
Posted by: Dave at January 27, 2010 5:45 PM
I have the same problems with my B77 that I purchased from Costco. Great for 1 week, then trys to pump water and shuts off. I tried to call customer service but, thier techs are to busy (I assume the same problems as mine) and will call me in 24 to 48 hours. I called Costco and they said they would ship me one right away (Love Costco). I will be calling Keurig tommorrow and talk to a supervisor. Before the problems, I bought a mini for work. I also have $200 worth of coffee. If I have problems with their customer service, I WILL BE RETURNING ALL KEURIG SUPPLIES AND FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU.
Posted by: John Hoots at January 28, 2010 11:26 PM
I forgot to add to my previous post. A little o is at the top of the display right above the clock, right on the digital display. I noticed it comes on when the coffee maker is not going to work. When the o is not there, it works fine. Maybe someone else can check theirs too. This o is not in the owners manual.
Posted by: John Hoots at January 28, 2010 11:55 PM
John,
That 'o' in the display is on whenever the fill pump is on. It has nothing to do with whether it is going to work or not. Again, it just indicates the fill pump is on - which it should be when refilling the heater chamber.
Dave
Posted by: Dave at January 29, 2010 9:57 AM
Thanks Dave. I still have not recieved the call from Keurig. I did call them and again, too busy. The CS Rep did say that they have been getting alot of calls on problems. (I wondor why?). I also emailed the VP, but will probably not hear anything. Thanks again.
Posted by: John Hoots at January 29, 2010 7:29 PM
john,i am on my second b70 and i see the 0 on which it was never on my first one. i soon as i pulled it from the package and started it up i noticed it. it was never on the first one. strange. i guess dave is correct because it does go away. i got the last one at khols tonight. they had some new model i never seen before. the lerk said that khols was not going to carry the b70 anymore and they pulled them of the shelves due to too many returns, he said they must have forgot this one. i only got this one to stick my brocken one back in the box and return it tomorrow. i have been waiting for Keurig to call me for 6 days now. i keep calling and they say there is nobody to talk to and someonewill call me. i give up. they will get this thing back through khols. oh yea done forget to change the serial number on the bottom of the box to match the serial behind the tray or just remove it from the box, in case they look.
Posted by: anthony at January 29, 2010 8:48 PM
Wow. Keurig obviously has a *major* issue here with either a defective design and/or bad parts. Like many of you, I purchased my B77 at Costco just before Christmas. It worked fine for about a week, and then started having "pump won't draw water out of the reservoir" problems. I took it back to Costco and exchanged it for a new one. (Of course, I got 75 more K-cups and another new My K-Cup holder in the process - is that what's happened with others who have returned to Costco?) I've only had the new one for about a week, and it's showing the identical problem. FYI, I also discovered the "lift the reservoir and slam it back down" workaround before stumbling onto this set of comments - this procedure works very reliably for me, and I don't even have to turn the machine off. I called Keurig today and spent about 30 minutes on hold due to "abnormally high call volumes". After finally getting through and giving all my info to the front-line CS person, she tried to connect me to a back-line tech but finally came back to say that someone would have to call me back because they were all so busy. (BTW, she may just be a great actor, but sounded like she'd never heard of this problem before as she kept asking questions to understand exactly what was happening.) I'm betting Keurig's "abnormal call volume" means they're getting bombarded with calls, because many holiday buyers (like me) are just reaching the time point where they've exchanged the unit once only to find that the replacement has the same problem.
Posted by: Rob V at January 29, 2010 8:58 PM
Thanks Anthony and Rob. Costco is going to send me another one with all the kcups and filter. I told them I used the maker for a week, and used some of the kcups, costco said just return the maker and whatever leftovers. It was no big deal for them. They are sending me the whole package again. Costco has been great and that is why I buy alot of stuff from them. I told the rep they need to have thier higher ups call Keurig and tell them we will not sell your crappy product anymore. I just wonder if any other Keurig models are having problems. My mini Keurig is okay so far but I have only used it a couple of times at work. Anyway I will be filing a complaint with the BBB. Maybe they can do something.
Posted by: John Hoots at January 29, 2010 11:31 PM
If I can get the time, I'll put a youtube video together showing the problem and the workaround. That will also give another forum for people to post their problems and get more exposure to this defect.
Posted by: Dave at January 30, 2010 3:05 PM
My husband purchased us the Platinum B70 this past Christmas. We absolutely love it! However, we had a major storm and power outage about 1 week ago, now we have the shut off problem. I can run through a cup of coffee, the tank won't fill it just runs and then shuts off. If I recycle the machine x2 I can run another cup, sometimes it will refill the tank other times it won't and shuts off again. Oddly once it runs at least 2 consecutive cups it works fine until it sits for a long period of time, then I get the same problem. I am sending my complaint to Keurig along with the link to this web site and I will post on the Keurig site also.
Posted by: Kathryn at January 30, 2010 8:57 PM
Hello again. Dave, it is great you are helping everyone out and we appreciate it. The fact is Keurig needs to man up and acknowledge they have a problem with thier brewers, correct the problems, and take care of the customers. We all paid alot of money to have a quality coffee maker. We should not have to do a workaround to get the maker working. Again thanks for your help. Just the frustration, especially hearing all these folks having the same problems. John
Posted by: John at January 30, 2010 9:20 PM
Kathryn,
The storm and power outage is just coincidental. My machine has the same problem as yours. Wife is always successful at getting 1 cup done in the morning. USUALLY the machine shuts off afterwards as it cannot refill the heater chamber, but sometimes (rarely) it doesn't and she can get a 2nd cup. The odd thing is that if I'm only running water through the machine (using the workaround once and no K-cup installed) I can keep getting cup after cup of hot water. If I do make another cup, usually right after that cup it's back to the old 'no fill - shutdown' problem. I think the added backpressure of having to force water through a K-cup helps keep the problematic valve stuck shut more firmly than when there is no K-cup installed.
Posted by: Dave at January 31, 2010 1:23 AM
I see I have a typo in what I just wrote. What I mean to say is that if I'm only making hot water, I can keep making hot water, cup after cup. It's only when I'm making coffee (K-cup installed) does the machine only want to do 1 cup first thing in the morning (or after fully cooled down) or after the tank drop 'workaround'.
Posted by: Dave at January 31, 2010 1:26 AM
WOW! To Keurig's credit, they DO post negative comments on their website. I just checked and there are a lot of recent reviews on their website for the Platinum Keurig stating problems with this machine, including mine! So if you have not yet posted a review on Keurig's website, please do so!
Dave
Posted by: Dave at January 31, 2010 1:15 PM
Hi Dave. I have a dumb question. I tried to find the posts on Keurig and can't find them. Where are they? Thanks. I would like to post mine.
Posted by: John at January 31, 2010 3:33 PM
I'm also having the same problem. It is infuriating! For a while it would let me brew one cup after removing the flange around the needle and shoving a safety pin in all three holes and cleaning them out... but now even that work around isn't working. (I've only had this thing since Christmas, and I really feel like I'm being given the run-around about this thing). I'm waiting for my second call back from Tech Support. After brewing one cup, the thing will not suck in more water and just powers off. I've invested over $250 on this thing and all the k-cups and carousel thing. I want it to work! By the way, it's not just ones bought at Costco, I got mine at Kohls. I hope they figure this problem out soon.
Posted by: Kate at January 31, 2010 6:04 PM
John,
From the main Keurig page, hover over "at home" and you'll see another menu bar pop up. On there click on 'brewers', then "platinum brewing system".
Kate, if the problem you are having is not drawing water from the reservoir after brewing a cup, it's not due to the holes you cleaned out. Insist that they ship you a replacement unit.
BTW, tried to make a Youtube video today but goofed in several parts - it's over 10 mins and I can't get the vid into my PC - yet.
Posted by: Dave at January 31, 2010 6:08 PM
After reading all of the posts here I figured the power outage was just coincidental. I can only believe that the convenience of the single cup is why so many are willing to find ways to make the machine work. But honestly, I am shocked at all of the "creative" work-arounds, for the money we've spent on these machines and the accessories you would think Keurig would be all over a solution. Sheesh, you'd think they were a subsidiary of Toyota...
Posted by: Kathryn at January 31, 2010 8:14 PM
Same problems, same solutions. On my second one, which failed straight out of the box. Currently waiting for thier busy warranty tech to call me back. Posted reviews at Kuerig and CoffeeForLess. Hope they man up and fix this problem soon.
Posted by: Brad at February 1, 2010 10:13 AM
I too am subject to the water pump problem with the B70. And as I'm about to get my 4th B70 from Keurig and they never told me to send any of the broken ones back, I decided to do some troubleshooting on one of my units. I'm an electrical engineer from a company that designs water circulation pumps, so I brought one of my defective units in to work today to figure out what the problem is. Considering I have had three units go bad, each within one week of receiving them, there must be some design issue going on. Disassembling the unit was quite difficult to say the least. But once completely apart, I decided to probe the water pump motor on the unit during a brew cycle. It looks to me that they are running the pump motor with a 12V signal, that is PWMed at about a 50% duty cycle which bring the applied voltage to around 6V. A quick lookup on the model number of the motor (Chinese made motor) finds that the motor is designed to run anywhere from 12-30V. So they're running it at 6V, not a big deal, we do that occasionally, it limits performance but if designed properly doesn't hurt anything. So I decided to beef up the signal a bit and run it a bit higher, so I made up a quick mosfet switch circuit to switch 18V to the pump motor. I ran a brew cycle, and much to my astonishment, the brewer sounded just like an old style B70, the ones before the "quiet pump technology" tagline. So my applied voltage (using the PWMed signal and 18V) comes out to approximately 9V, which means that through a software change in the electronics (a bump up to a 75% duty cycle) Keurig should be able to fix the problem, but be right back at square one with the complaints about noise that they used to get. My guess is that there is no overall design change from the older brewers to the newer ones, but that they lowered the power to the pump motor to quiet it down, thinking that they would still have enough power to overcome the plumbing system inside the brewer. Personally, I would rather have a brewer that is loud, but works.
Posted by: Mark at February 1, 2010 3:53 PM
Update from Kate:
Just talked to the tech lady today and they are sending me a new unit to replace mine. They are sending a Fed Ex label to affix to the old one to send it back in the new ones box. We'll see what happens. She first had me turn off the machine and unplug it... empty out the water jug and shake it to make sure the sensor wasn't stuck... (it wasn't), refill it and run through three cycles of hot water on the small mug setting. That worked. Then she had me brew one cup of coffee which I did on the smallest size, which I did, and it pulled in the water and then promptly turned itself off! That's when she said they'd send me a new one. (Said it's going to take a while since they're so "popular" right now... hmmm, or maybe they are low on inventory because they keep having to send people new ones! I hope this next one works great because I really love this coffee maker and the coffee it makes! I'll update after I receive/use the new one!
Posted by: Kate at February 1, 2010 4:51 PM
agreed, i would deal with a louder machine that worked.
let me ask all of you something. the replacement b70's that they are sending you. are they having the same problem also. the reason i ask is they are shipping me one now and i was thinking they fixed the problem before shipping. mine just shuts off after every cup. i just need to turn it back on. they asked me if i ever used my k-cup. they said it is causing allot of problems.
Posted by: mikey at February 1, 2010 4:58 PM
I also am on my second B77 from Costco. Interesting thing I have noticed through all these posts is that there is not ONE comment from anyone that has purchased the B66 from Sam's Club. Would that possibly suggest that these models are working without issue? I just checked all the customer reviews on Sam's website and NOT ONE BAD REVIEW. All were 5 stars. So when my second B77 blows in in the next few weeks, I may be trying Sam's B66 model instead.
Posted by: Steve at February 1, 2010 7:45 PM
Dave, thanks! I actually just got a cup of coffee thanks to your workaround. I got my B77 at Costco on 1/8/10 and have noticed small brew sizes in the last week, and wondered if it was not pumping enough water, or a clog from using "my K-cup". This afternoon, got the "NOT READY" blue screen of death and shut down. I cleaned it all out--same results. Called Keurig, got the 20 min of hold time, no available techs, promise of a callback within 24 hrs. We'll see if that happens--I'm not holding my breath based on the comments here. I will continue to pursue this with Keurig--it is unacceptable that a $200 appliance needs to be fiddled with to properly work and it should be abundantly clear to them that a recall is in order.
Posted by: dalmanella at February 1, 2010 8:02 PM
I'm on my second B70... and heading for a third I guess. The second one is a replacement that worked just fine until tonight.... I had each for about 6 months. Average 2-3 cups per day, maybe 4. Same problem as everyone else above. This is one pathetic quality control problem! When it works, it's great. But there is no reason why a $200 device fails after so little time and use. I'm in agreement with one of the folks earlier -- seems to be a valve issue sticking and it can't overcome it. I've been filtering since day one with this one, and got no further than the original.
Posted by: Cliff at February 1, 2010 8:17 PM
I just lost my 4th one today. I have started using good old tap water since these units don’t last more than 2-3 weeks anyway. There is no concern about scaling anymore.
Posted by: Coffee Lover at February 1, 2010 8:31 PM
Mark,
Thanks for your hard work! I attempted to take my machine apart but only got as far as taking the bottom plastic ring out of the base. Couldn't figure out how to get the rest of the machine open to see exactly what the water path and parts are after the impeller pump. I'm almost certain the older pump is not the same as this one. My brother's B70 definitely has a 60hz throbbing to it. Running our motor at a higher voltage I can't see making the same noise. When I do my Youtube video I'll have to go visit him and get his machine's pump noise captured on tape. Interesting about PWM'ing the voltage to the motor - I would not have guessed that they would have done that. Were you able to view the water path after the motor? There's a large cylindrical 'valve' inline after the fill motor that I couldn't get a good view of.
Posted by: Dave at February 1, 2010 11:56 PM
Dave, yeah, these things aren't easy to take apart. I'm pretty sure the one I got apart will never get back together, but I'm not too concerned considering I have two other units exhibiting this problem and Keurig never asked for any back. The water path is pretty long and windy, after the pump, the water line winds all the way to the top of the unit, then gets routed back down to the bottom of the heating chamber. Equally drawn out is the air bleeding tubing, there are air tubes all over the place to get air out of the water lines. The check valve is still difficult to see when completely torn apart. I can't be sure that they haven't changed the motor in the newer units, but when I had my unit's water pump running at 18V, it definitely sounded like an older model B70 that I've heard at a friends house. The motor in these newer units is rated for 15k + rpms at full voltage, no load, so vibration and noise is very possible with this small dc motor. Maybe I'll see if I can get ahold of an older model non functional B70 to see what the actual changes are.
Posted by: Mark at February 2, 2010 8:48 AM
Just a heads up Steve, I bought the b66 from Sam's Club and am on my second broken one. The first lasted about 3 weeks before brewing random sizes, returned to Sam's, the second one just started the shutting off thing tonight so it made it for about a month. I emailed Keurig and will let you know what they do for me. Shame b/c I really love the convenience it was.
Posted by: Gaela at February 3, 2010 12:40 AM
Keurig called me today about my coffee maker. The gentleman stated that keurig is 100% behind thier products and has not heard of this problem. I explained to him that I am returning it to Costco and they are sending me a new one. He told me to call his line at Keurig if something is wrong with the second one. I also explained to him that it is unacceptable about waiting the 24-48 hours. I also told him that many people have had problems with it and again he said that is first he has heard of it. It is kind of strange that he has not heard of it ( ya right). Anyway I continued to tell him that if I have a problem with this 2nd one, I will returning all of my Keurig products and report to the better business bureau. We will see what happens.
Posted by: John at February 3, 2010 3:06 AM
googled "issues with keurig coffee makers" and this was the first on the list. I too am having the problem with the unit not staying on. If i leave it unplugged over night and then plug it in in the morning it works....one time. anyway was wondering if anyone noticed a little tiny circle in the upper right corner of the display. was wondering what that was as it isn't shown in any of the diagrams that came with the machine. called keurig, they are sending me a new machine. she said they were having problems. this one was purchased at costco
Posted by: carole at February 3, 2010 1:16 PM
Carole,
That symbol is just on when the fill pump is on.
Dave
Posted by: Dave at February 3, 2010 1:36 PM
Having the same problem. On my second machine from costco. The only good thing is that I have enough coffee for a year after returning just the coffee maker. Gonna return this one today. Third times a charm? Ya right.
Posted by: Chris at February 4, 2010 10:09 AM
So after having 2 failed units, I let Keurig support send out a new unit rather then just going back to the store. So far that one has been fine, no issues (knock on wood). Something I did note however, the serial number is about 200K lower then the one I got from Costco. Not sure why, and Keurig swears its not a referb. Perhaps they are from different plants and the ones that went out over the holidays are all built from defective materials. My only suggestion to all of you with defect units from Costco, call support, yes it will take 24-48 hours (sometimes longer) to get some one. But in the long run it might actually be worth it.
Posted by: Jim Mc at February 4, 2010 11:04 AM
Wow! Seems to be universal with this maker. Like everyone, I love my machine when it behaves, not so happy with it when it acts up. I have the B70, second go round replacement from Keurig. Have spoken w/techies about the 'no draw/shut down' issues. They say it's a seating problem with the tank & unit. I have found out that if I press and hold the reservoir while it is trying to draw water, it seems to work just fine. However, let go and it's back to the acting up. Seems they need to come up with a fix for this.. alot of unhappy coffee drinkers out here ! :(
Posted by: cheryl at February 5, 2010 12:25 PM
Cheryl,
it's not a seating problem. Their techs are either blowing smoke or the ones are the phone are not actually the ones that are investigating/solving this problem.
True, fiddle with the tank and you can get it to work, but the root problem is the valve after the fill pump that is not opening.
Dave
Posted by: Dave at February 5, 2010 8:02 PM
Love the machine, didn't realize folks had so many problems. Don't have an issue with the NOT READY light like so many. My issue is that the machine will draw up the water and then not pour into the cup during the brewing cycle. If you turn off the unit and turn it back on, it draws up another cup of water and if it brews then you get two cups of water out and a huge mess everywhere. It doesn't happen all the time but at least every two or three cups, maybe more often now. I've done the descaling process, taken out and cleaned the water tank and the k-cup assembly and can't think of anything else to try. Called Keurig, waited a long time to be told a technician would call me back. But I need coffee.
Posted by: SLE at February 6, 2010 1:43 PM
got my first replacement unit from keurig last week. up till today it was working good. the coffee was a little weaker than my last one but thats the least of my problems. well today i was bruing a cup and it stopped half way through. i thought ok let me try it again. put in a new k-cup and this time it went all the way but powered off after it was done. I AM SPEACHLESS FOR WORDS. what in gods name is going on with these. i understand i can just power it right back up but i did not pay for that. why isnt this a official recall. something has to be done.
Posted by: troy at February 7, 2010 10:38 PM
Troy,
Just keep spreading the word and getting replacements from Keurig. That's all that will work.
Posted by: Dave at February 7, 2010 11:11 PM
Update from Kate again!
Just got an email followup on the review I wrote on the Keurig website. The guy emailed me that they were shipping me a new unit (it's already here), they also want to send me four boxes of k-cups for my trouble! Well, I'm pretty happy. So far so good with the new brewer. Hopefully it will not have the same problems come up as the last one. Also, I forgot to mention in my last update that I was contacted by the tech person after they sent me the new machine, and they no longer wanted the old one back... told me to just throw it away! Maybe that means that they finally know what the problem is and can fix it now? Who knows. I have to say that the customer service at Keurig is great!
Posted by: Kate at February 8, 2010 5:47 PM
Dave,
well she is gone. i cant even get it to brew now. it just makes a noise like its heating the water for about a minute or two and then just powers off. start it back up and the same thing. i am so mad i cant even see straight. i called customer service and they where nice. they didnt say we will have a tech call you back. she said we will get a unit right out to you and to cut the cord on the other and trash it. i told her this will be my third unit and what in gods name is going on. she said they are well aware of the problem and it has been fixed. she almost had me convinced. she said there was a large batch that was built around the holidays that are all having this problem. i wish there was a fix for my old ones as i could use them in my office. oh well we will see on the new one.
Posted by: troy at February 8, 2010 6:46 PM
Troy,
The 'tank drop' workaround doesn't work on your faulty unit? That's how we've been getting by. I am glad that Keurig customer service is doing a good job, and I hope that they did fix the problem. Did you ask them if you were going to get a fixed one? Only a week has gone by since your last replacement unit.
Posted by: Dave at February 8, 2010 8:02 PM
Update since my Jan 31st post. I had found a solution to my problem, 1st use in the morning, after the machine is warmed up, I select the large cup and run just water, the 1st thing that has to happen is the machine has to draw water into the tank for the larger cup (we normally use the smallest cup), so this activates the valve - essentially "priming" the machine. After that it works like a champ. However, I received an e-mail from Keurig, they are sending me a new machine with 4 free boxes of K-Cups. :-) I am taking them up on this only because I don't trust that my machine "fix" will last based upon all of the posts I've read. Also, for the record if it means anything at all, my machine was purchased at a stateside Navy Exchange.
Posted by: Kathryn at February 9, 2010 5:48 PM
I have a B60 about 1 year old. Same problem. Heater keeps cycling on and off. About 1/2 hr between cups before not ready light goes off. De-scaled, no change. Was thinking about another one until I read these comments.
Posted by: Steve at February 10, 2010 12:04 PM
Update from Pam: My third brewer which was sent direct from Keurig is still working (1 month). Afraid to use anything but bottled water. Went to Keurigs website and saw they printed my review, and I also saw many other negative reviews but still give themselves high marks--go figure. I have only gotten the replacement brewer, but whats with the free k-cups, how can I cash in?
Posted by: Pam at February 11, 2010 7:42 PM
Would you believe mine's been working fine this past week? Almost like it needed 'breaking in'. Wife has mentioned it has not shut off after the first cup at all this week. Weekend's almost here - wonder how it will do.
Dave
Posted by: Dave at February 12, 2010 12:39 AM
Its a really fast cup of coffee...BUT it makes weak coffee. Ive tried all the bold flavors and still weak, weak, weak ass coffee! I hate it!
Posted by: Anthony at February 13, 2010 6:23 AM
Does anyone know where i can get a B70 K-Cup holder?
Posted by: sal at February 13, 2010 1:35 PM
Nevermind. This morning and later today, both times it shut off after brewing 1 cup.
Posted by: Dave at February 13, 2010 5:04 PM
Sal,
you can get one from ebay. looks like keurig wants only the holder back and telling people to junk the rest. you should have one from your old brewer or you never had one :p
Posted by: troy at February 13, 2010 5:47 PM
I'm holding my breath on my second B77 from Costco. Got it at the end of January. This past week it started getting noticeably slower on the brew cycle. It seems to sit about 30 seconds after drawing in the water. Then you hear it open the valve to the K-cup.
I think next time I will get the replacement directly from Keurig. Hopefully a corrected batch. I did finally get a call from customer service (after I already exchange the unit at Costco). They sent me several varieties of K-cups for my "trouble".
Posted by: Steve at February 13, 2010 9:19 PM
They sent me a new B77 & I had to send the old holder back.I am looking for a holder for the old one
Posted by: Sal at February 14, 2010 12:56 PM
After a month of having the same old water pump problems with my 3rd B-70 (all directly mailed from Keurig) I decided to call them and see what they had to say. Once again, they were extremely courteous and did not deny that they've been having issues. He assured me that the issue has been resolved and said he'd send one out right away. He said they did not want the old one back because "it was obviously broken." Thank goodness they finally realized this! Now I just hope the one that's on its way really keeps working!! I also noticed on the Keurig site that the B70 and the Breville are out of stock. I hope this is because they can't sell new because they're going to be busy replacing all the bad ones out there that people already have. I will update again in a month or so and let you all know how the new one is behaving! :)
Posted by: Allison at February 14, 2010 6:52 PM
Update from Feb 9th. Keurig notified me that it will be April before they can ship my new machine, they asked if I wanted the B77 (no large travel cup option and no thermostat selection). I told them no, I'd wait. In the meantime, the machine did it's shut off thing this past Sat., however, I think it has a ritual you must follow to a "T". Make sure the machine has fully warmed up 4-5 minutes, run 1 large cup of water to prime it, make sure it fills AND you hear it re-heat. After that it works like a champ all day long. It's a little tempermental but some patience each morning and I'm golden.
Posted by: Kathryn at February 16, 2010 8:18 AM
Well I have read all of the comments and have to add that I am on my third B40 Elite! The first one lasted about a year and then it would not push out a cup of coffee and of course very noisy from the get go. Keurig CS was great and they sent out a new one. That one lasted a few days and it just kept shutting off. Keurig CS sent me another new one! Third one is suppose to be a charm! Well no way. Received it 2/5 and today 2/16 it keeps shutting off. I tried the suggestion of dropping the water tank and I actually got a cup of coffee! But this is ridiculous! I did not purchase this type of coffee maker to babysit it and there is obviously something wrong! So I will be calling Keurig again and actually I want to ask them if it is possible to upgrade, but after what I am reading here I am not sure that would resolve the problem! And if I were to upgrade it does not sound like any of them are without problems!
Posted by: Dee at February 16, 2010 1:21 PM
BTW does anyone have the email address of the VP or Pres?
Posted by: Dee at February 16, 2010 1:25 PM
I am on my 2nd b77 from Costco. The 2nd one just shut down by itself after having it a week. I called CS. She said that she is sending out a new one that will not have a problem. She said that the problem was a programming error in the pots and they have fixed it. She told me to keep the broken one. An hour later I had another CS service lady call which was a supervisor of some kind. She asked if it was okay if she could send me an upgraded brewer, the B76? She said it had more features and no problems. I said I will not accept a refurbished one and insisted that they are brand new. Anyway, I accepted and we are suppsed to have it 3 to 5 days. Does anyone know about a B 76? She said it was new and had everything like the B 77 bur with 5 cup selections. We will see how this goes. It is kind of fishyvthat the first lady said it was a brewer problem, then the next lady said that I will get the B76. I will let everyone know.
Posted by: John at February 16, 2010 3:04 PM
I also had the same problems just as everyone else did. Apparently the company sold over 5,000 brewers over the holidays, including the one I purchased for my husband. By early January our brewer was shutting off and saying not ready. We took it back to the store without even thinking, we thought we got a defective one. What were the chances we would get a second defective brewer? 100%!!! Our second brewer from 1/23/10 started acting up last week, and today I came to search the net and see if there was some kind of mass problem.. ha ha.. of course there is. I called the company, he told me they sold over 5,000 of them over the holidays, and there was a major problem with them that they have fixed now. He told me to discard the old brewer and we would have a new one in 3 to 10 business days. Can't wait to recieve the new one, but I am really hoping it lasts much longer than the first two. We have an older version of the same brewer at work and it works just fine... so I am hoping they have the problem fixed.
Posted by: Rebecca at February 17, 2010 5:56 PM
I'm eagerly awaiting feedback on the 'corrected' units! I hope it's true! We love ours and the workaround suits us fine but I'd much rather not have to do it.
Posted by: Dave at February 17, 2010 11:16 PM
Okay, here’s the scoop. I received another replacement B70 (shipping date 2/9/10) this week. Keurig has fixed the problem by jump starting the water pump at a higher voltage for about 2 seconds and then tapering it down. So the machine is a bit noisier than the previous version but it will work, I think. Signing off for good…I hope.
Posted by: Coffee Lover at February 17, 2010 11:17 PM
For those still considering a Keurig: BUYER BEWARE. Shoddy workmanship and poor customer service is in your future if you fall for the bells and whistles. I'm on my 2nd B70 (1st lasted 4 weeks), and I've followed ALL directions from day one. We're a 2 cup a day family (max), so the unit should have been able to handle the heavy load. No surprise that the culprit was the pump. If this one goes, I'm getting my money back and moving on. The notion that I, as a consumer, should have to turn the unit on/off, remove/replace the reservoir, and fill it away from the tube while standing on my heading and whistling "Dixie" is insane. I'm not a good whistler.;) While I agree with Dave that class action lawsuits make the lawyers rich, it would stop Keurig's thieving ways. Principle and accountability would be the main purposes. **I'd like to commend Bed Bath & Beyond for excellent service. They exchanged the unit, and agreed to give a full refund or credit (our choice) if this one goes the way of the dodo.** Does anyone know if the new Cuisinart (K-cup compatible) has Keurig parts? I haven't been able to find any info one way or the other.
Posted by: April at February 20, 2010 11:30 AM
April,
I would contact Keurig and go through them for a replacement. From a couple of posts prior to yours, it appears they have updated the design and have a fix for the problem. Trouble is all the ones in the stores will be the older version. Keurig themselves has the new version.
dave
Posted by: Dave at February 20, 2010 12:49 PM
Had same problems with three B60,4 to 11 days shut off etc.Its in the pump,if it cannot/will not pump water to heater it will time out.Keurig claims all models have the same pump/heater.Defects from China !!!They are sending recent production B70 saying it will be ok,"BS".Like Toyota they have serial numbers and should know when to pull of market.There must be big profits somewhere to keep sending out defects.
Posted by: Paul at February 20, 2010 2:04 PM
Don't buy this unit!! There is a problem with the water pump. It tries to pump the water from the holding container but can't (unless you hit the unit with your fist a few times). It started doing this less than a week after I bought it. If you Google the problem you'll see that there are hundreds and hundreds of upset customers with the same problem!!
Posted by: Jeff at February 21, 2010 9:27 AM
I am using B70 #2 after receiving the original for Christmas 2009. Makes the best cup of coffee in the world when it feels like it. I am convinced the problem is in the valve(s) that pull water from the reservoir. It would probably cost them millions to recall all the units for what is certainly a known issue. Manufacturers save money (and increase profits) by keeping costs down. When their units started to take off in popularity, they probably sourced some cheaper valves thinking they would function similarly. Sometimes these gambles pay off, sometimes they don't. I'll wager the next batch of production won't have the cheapo valves included. I would advise you to try having the Customer Service replace your unit as close to the end of your warranty as possible in hopes of getting a newer version. Just a suggesiton.
Pete
Posted by: Pete at February 21, 2010 3:02 PM
WOW jeff thanks for bringing us that information. did you not read the 100 posts above yours. i think we kinda new that.
Posted by: troy at February 21, 2010 10:48 PM
Well we just ran into the problem on our B77 after about two and half months of light use. I would show not ready and then shut off. Never would get to Ready or take in water. I plan to take it back to Costco.
I did get working again by holding down the brew for a few seconds. We will see if it still works in the morning. Either way it is going back.
Has anyone tried the Breville K-Cup Brewer???
Posted by: Mark at February 22, 2010 1:26 AM
My B77 is doing the crap after a month and a half. I contacted them on their website (I didn't want to wait 3 days for a call). It looks like they are shipping me another one without even talking to me. What the hell?? I don't want another one if they haven't FIXED the problem!!!
Posted by: Gayle at February 22, 2010 3:24 PM
We purchased our B77 at Costco on Dec. 23rd and have been loving it, about a week ago, same thing, no draw shut off, wonky brew sizes when it does work. Husband is livid. I just sat on hold for 30 minutes and still never got anyone to pick up the phone so I emailed them instead. If this becomes a series of one failed unit after another I will be returning this to Costco for my cash back and will try the Cuisinart at BBB, I have a Cuisinart Grind and Brew, a Duet Blender/Food Processor, and a countertop Convection Oven from Cuisinart and have never had a problem with them, I have a lot more faith in them and the 3 year warranty seems like it just might be necessary on this kind of product. Anyone know anything about the Cuisinart?
Posted by: Rebecca at February 22, 2010 4:11 PM
I would have to say after reading all these post and being a victim myself of 2 defective brewers that KEURIG has steped up to the plate and they steped up hard. I am sure they never expected this and where in anyway prepared for mass phone calls and returns. They did whatever it took. come on guys cut them some slack, they are standing by there product and making mends. I want this in products i purchase. just because we might have to wait a few days for a return phone call. they are calling and replacing the brewers. KEURIG you have me sold as a customer forever and i will always recommend your products. Thank you for your outstanding service.
Posted by: troy g at February 22, 2010 7:51 PM
@ Troy G- That's all well and good. I respect a company who steps up and tries to fix things. But that isn't going to get me my coffee when I want it, either. If Keurig machines as they are currently being sold are buggy, then I'm not going to keep up the wash/rinse/repeat cycle. I just want a machine that works. If I have to switch to another brand to get that, I will. I have no ill-will or malice towards Keurig, I hope they get their stuff straightened out, I really do. But if I have an option to move into a different machine that does not suffer from this issue, why should I remain a beta-tester for an obviously unreliable design?
Posted by: Rebecca at February 22, 2010 7:57 PM
I received a B70 middle of January, lasted about 2 weeks and had the pump problem. Sent it back and bought a SS-700 from local BBB a couple of weeks ago. You guessed it, now it too has the pump problem. BBB informs me that Im the first user they have heard from who is having problems with these machines. Yeah right!
Posted by: fudd at February 22, 2010 10:51 PM
Fudd:
Keurig probably builds all the units and Cuisinart just pays them to have their name put on it.
I just sent Keurig an email about my machine. I work all day so it's quite hard for me to sit on the phone to try and get tech support and hope they send me a replacement machine.
Coffee Lover:
still working fine? Can you hear the motor throttle down after 2 seconds?
Posted by: Dave at February 23, 2010 12:06 AM
I am currently waiting on the delivery of my 4th Keurig B70. Purchased my first one in 11/08 and it worked great for 11 months and then the shut off problem occured and Keurig sent me a replacement in 10/09 as my warranty was still in effect. My replacement lasted a week and bingo the machine kept shutting down or when it did work, not pumping a full cup. Another phone call to Keurig CS and they wanted me to send the unit back as it seems they never heard of this problem occuring (Sure they didn't). No problem new one received (#3) and old one sent back in it's box as requested. This new machine has actually lasted 2 1/2 months and last week decided to stop pumping full cups. Knew it was to good to be true. Called Keurig CS and was not even put through to a tech, the CS rep listened to my problem and within 2 minutes of taking all the information she offered me a new B70 replacement. This will be my 4th. I did ask her about the ongoing issues with these machines and she gave me some standard company issued response. I don't need to send my current B70 back, they told me to just dispose of it. My new machine is scheduled for delivery on 2/24. I hope this is the end of the issues that have plagued the B70 as we love it and use it 5-6 times a day. Will let you know how the new machine does.
Posted by: Beth D at February 23, 2010 8:55 AM
The latest replacement from Keurig is working fine. Like I said, they have modified the programming on the pump. Get your replacements now :). I can hear the pump startup a bit louder than the previous (flawed) units, but then it quiets down after a couple seconds. No big deal...
I love the coffee, won't give it up for any other brand.
Posted by: Coffee Lover at February 24, 2010 12:22 PM
i am waiting for #4 replacement B70....I bought my 1st one in kohl's dec.09 and in mid of jan.10 it just stopped working. I called Keurig and they sent me a replacement. Needless to say, i am presently awaiting number 4 replacement. i've had all the problems....shuts off constantly, water isn't pumping,stuck on the lg. size, always saying "not ready" bla bla bla.
My question is: are these faulty keurigs a fire hazard?...I AM COMPLETELY ANNOYED AND HAVE LOST FAITH IN KEURIG.
IF THIS ONE DOESN'T WORK, I AM DONE!!
Posted by: BLONDIE at February 24, 2010 9:58 PM
I've had a total of four Keurig machines in the past year -- the B77 from Costco, two Brevilles, and one B70. After a month of use the Costco machine would suddenly shutoff during brewing. Returned that one, got a Breville from another retailer. It did the same after a few months. Exchanged it for another Breville. It started leaking from underneath the boiler after six months. Exchanged that one for a B70 -- and now I have the pump problem. I'm DONE with Keurig. I'll either try Tassimo or will go back to drip coffee.
Posted by: Rando at February 25, 2010 12:01 AM
Ok...so I spent the last half hour reading alllll these posts about my beloved Keurig B70. On one hand I felt better knowing it wasn't just my machine that simply quit working. On the other hand ... well that hand was busy poking the buttons on the machine to try and get one more cup of coffee out of it. I read about the fix so tomorrow morning I'm calling Keurig to get this one replaced. Its only 2 months old but we're hooked. Thanks for all the great info! So glad I found this site.
Posted by: Missy at February 25, 2010 12:52 AM
I put in a complaint using their online form Monday night. Got an order confirmation today showing that they are shipping me a "Select Brewing System with K-Cups".
Hopefully this replacement unit is one of the updated units. Odd there isn't another email from Customer Service regarding what I wrote - hope my spam filter didn't block it.
Dave
Posted by: Dave at February 25, 2010 10:25 AM
Well, after I sent my initial email complaining, 2 days later I got an email from customer service requesting my serial number and mailing address. Yesterday I got an order confirmation for a "Select Brewer w/ KCups" being shipped via FedEx ground. But no word from any CSR at that point. Then, yesterday afternoon I got an email saying they were shipping me a new unit and that I did not need to worry about returning the old one. Today, about an hour ago, I got a shipping confirmation but the tracking isn't in the FedEx system yet. So I guess now we wait and see what they send me and cross our fingers that it is a corrected one.
Posted by: Rebecca at February 26, 2010 2:06 PM
I talked to a customer service rep @Cuisinart last Wednesday about the pump problem on my SS-700 (it says Keurig on the front). After talking to a tech she advised me to lift the water tank and thump it when it doesnt work. When I told her I was already doing that (thanks to Dave) but didnt consider it a long term solution, she told me to take it back and buy something else as they did not have another solution. Great service eh? I then called Keurig and explained I had sent back a B70 with the pump problem to the retailer but I would like to buy another from the local BBB in exchange for my SS-700 (which BBB sysa they will do and refund me the difference in price). She advised me Keurig has resolved the problem that was occurring on "only a few units". I asked for the start of the serial nos so I would know if I were buying a corrected brewer, she gave me another number to call and that person told it was proprietary info but "only a few units" were affected. (I think they dont want the extent of this problem known). That person advised me not to buy another unit at retail as I "may" get another bad one, even though "only a few units" are affected. She also said Keurig's website is backordered for the B70 for 6-8 weeks.
Indeed it is, so I guess corrected units wont start to show up until then.
Posted by: fudd at February 26, 2010 3:32 PM
I have commented on the these posts before. I am the 3rd unit. 2 from Costco and 1 from Keurig. The 1st I sent back to Costco (B77) and they sent me another one. After a week, this one had pump problems. Called Keurig and with no fuss, sent me another one and was told to keep this one. An hour later, a Keurig supervisor called and asked if she could send me a B76, which is the upgraded version of the 77. As long as it works, no problem. She said this one will not have problems. She sent it to me with K-Cups. This one is working so far 1 week, but have noticed that the beginning of the pump cycle, it is semi lous and goes quiet after a couple of seconds. It sounds like this one will last longer than my other 2. The customer service has been bending over backwards to fix everything. I will keep up with the postings. John
Posted by: John at February 27, 2010 1:33 PM
I returned my unit to Costco today for the same shut off problem everyone is having. I also posted a one star review on the Keurig website. I bought the model that Costco was selling around this time last year for work and it still works great (loud as heck, but works).
Hopefully Keurig gets it's act together soon. The concept is great, but there's no way I'll buy anything they sell until they issue a press release about the problem and explain how they fixed it. They can send out all the replacement models they want, but until they admit their design flaws, they're a shady company in my book.
Posted by: Brendan at February 27, 2010 11:26 PM
Just add me to the list as I bought my Keurig 2 days ago from costco and now it only slowly fills the cub as though it is clogged...only ran it 3 cycles/times......oh well, called keurig and there sending me a replacement unit. Went to the costco site and it looks like there not selling the unit anymore?
Anyone ever tear one of these things apart? I believe I have a d70 the costco gourmet version...thanks for any info on it!
Posted by: Dee Clay at February 28, 2010 1:18 AM
Much to my surprise, I received notification that my new B70 machine was on the way, this after being told it would be April before it could be replaced. Despite the e-mail specifically indicating I was getting a replacement B70 I got the B77. Sigh...I have notified them that this is not the machine we had paid for and were disappointed it's not the correct one. To top it off the tempermental B70 I currently own decide to "act-out" once the new machine had entered the home. Seriously, I will give Keurig this last chance to make something right, then I'm getting on with my life.
Posted by: Kathryn at February 28, 2010 4:12 PM
Received my replacement machine for the original that stopped drawing water. This machine has the "High speed" start to the pump cycle mentioned above. Well, it lasted about 5 days, and now its back. No water draw sometimes at the start, sometimes at the end of the brew cycle. Back on the phone to Keurig tomorrow.
Posted by: Jason at March 2, 2010 5:41 PM
I too received my replacement machine today. IT'S NOT THE NEW UPDATED UNIT! Still pumps water from the reservoir at the same speed as the one it replaced. Does not have a 2 second speedup. This is disappointing. Even though my email stated I wanted to get the updated version, I didn't. Seems Keurig is still willing to send out the non-fixed version. We'll see how long this unit lasts. I certainly won't live with the problem as long this time around.
Posted by: Dave at March 2, 2010 11:09 PM
Rec'd 4th warranty B70 on 2/16/10. Failed on 3/3/10 - same failure mode as first 3 - pump shut down - no restart. Keurig has an incompetent QA Mgr and operation.
Posted by: anon at March 3, 2010 10:06 AM
2 machines with complete pump failure. This should be a massive recall. Wait until one of these units causes a fire from overheating or shorting out and it burns a house down. They'll be glad they only had to replace defective units at that point.
Posted by: Dave at March 5, 2010 8:33 PM
Dave,
The heater is not turned on when there isn't enough water in the heater chamber. This no-fill problem won't cause it to overheat and burn.
I'm just surprised that now that they have a fix they're still sending out defective units. BTW, the serial number for the replacement unit I received is almost half that of my original one from Costco. Keurig must have a ton of the original design, defective units. BTW, in a flyer I received from Timothy's Coffee, there was a bunch of Keurig brewers for sale. All touting "New Quiet Fill Techology". This 'quiet fill' change is the source of our problems.
Posted by: Dave at March 6, 2010 1:13 PM
The "high speed start fix" doesnt work either. I have the new version on my counter and have to do the "Drop fix" every time it brews a cup. The fast start pump isnt working for me.
Posted by: Jason at March 11, 2010 5:59 PM
Update: on my 2 failed B70's; Keurig first emailed me in response to my email complaint and they wanted to know the serial #, among other items. They then called me to ask me how they could make good on this. Obviously two new machines would help but not if they are going to continue failing. We'll see what they do.
As a side note, for the first time, I received a "descale" notice on my display. I have ALWAYS used twice filtered water (ISE filtered water at the source and also using Keurig's own tank filter) so I find it hard to believe there is anything to descale. We'll see.
Posted by: Dave at March 12, 2010 7:46 AM
Jeeze....I don't know what to think.....I just purchased our B70 Platinum back in mid December and up until about 3 weeks ago it was fabulous! Haha now.....The unit shuts down for NO reason after every brew!! I don't set the maker to come on and off ....I leave it always on. It brews the cup, then you hear it replace the water in the heating resevoir and BOOM...shuts off??? WTF?? Then just in the last week, it will not brew a proper cup size! We always brew the Largest (travel size) cup...and now it gives you about 1/2 of that amount in that position!! I gotta say...I'm a little leary about these brewers after reading all this jazz on here! I contacted Breville/Keurig here in ON, Canada and the rep told me it was a computer glitch....but that the issue with the cup size could be fixed. So she tells me that Keurig suggests that you run "3" water cycles through the maker then unplug the unit for 2 1/2 - 3 hours, plug it back in and it should reset itself!....Ahhh NO! Did it...infact I think the problem is even worse so...I'm actually going this morning to exchange the unit for a new one!! I'm reading on here of folkes who have had 3-4 replacements???? Damn it....??? Is there a light at the end of the tunnel??? If I have an issue with the next one....what should we do?? Is the "BREVILLE" Single Cup a better unit??
Posted by: Matt at March 13, 2010 8:20 AM
Matt,
I suspect you think the water is refilling the heater chamber after brewing a cup but it is not. This is why it is turning off after a cup and you're suffering the same problem as all of us. What Keurig asked you to do will not fix the problem. I doubt the Breville will be any better as they are all manufactured by Keurig.
Dave
Posted by: Dave at March 13, 2010 4:51 PM
First, thanks for this website so we can actually discuss this problem. I sent Keurig an email and hopefully they'll send me another FIXED b77/70. I'm having the same shut off problem interesting enough, right about a month after I got it.
Just a question, are the ones that people are getting that are new actually working with the problem fixed?
Posted by: anon50 at March 13, 2010 10:28 PM
To all the B70 owners: #5 #5 #5
I AM AWAITING MY 5TH ONE TO COME!!!
Shame on keurig for not doing a total recall on this model!!!i'm having the same problem, spits out small amt of coffee, keeps shutting off, or not ready no coffee at all.
After calling keurig for the fourth time on my fourth keurig i talked to a tech. (the csr told me they had the most "yank").
Let me say this, out of all the people i talked to at keurig , this tech , was by far the most programmed, p/r , company man that i've talked to yet. They are denying there is a problem with this model and that this faulty coffemaker won't burn our house down. RIGHT!!
IF I DIDN'T PAY $$$ I WOULD BE ON TO A TASSIMO!
meanwhile, i am telling the world not to buy the keurig b70 .
NOTE TO KEURIG: the free coffee is useless if the coffee maker doesn't work!!!!
p.s this time they are paying for me to ship back the 4th one free of charge and of course , it's been working fine.
Posted by: BLONDIE at March 14, 2010 12:27 PM
Well, my second B77 from Costco is kaput. The first lasted 4 weeks before the pump stopped drawing water from the holding reservoir. The second one got a "sticky" valve from the heat chamber to the K-cup. The water would pull in from the holding tank, but then take longer and longer before it would go through the K-cup. One time the valve opened partially and was dribbling into my cup. Then it suddenly blasted open the rest of the way and blew all the coffee grounds into my mug. Now the cup size is all screwed up. This morning I got maybe 5 ounces on my 10 ounce brew. I was even using bottled water from the store so they couldn't blame that on me. I was going to work with Keurig directly this time, but why should I? Back to Costco.
Posted by: Steve at March 14, 2010 4:44 PM
Does anyone have any experience with the Office Pro B145 commercial model? This is not the "quiet brew" technology but still brews 3 cup sizes. After 2 B77 brewers I am really thinking of giving this a try. From what I read you can't use the "my k-cup" in this model, but I do not use that anyway. I would like being able to drain the internal tank and this model has that feature.
Posted by: Steve at March 14, 2010 4:47 PM
epeniata,
Thanks for the YouTube update. Your problem is not the same as what we are experiencing, however if Keurig was still using the older noisy pump, your unit too would be okay. Yes the pump will cavitate if there is air in there, but that's not we're experiencing. The head of water in the reservoir will keep air from entering the pump. Don't know why your pump got air in it other than it may have been dissolved in the water itself. In my case, and most here, there is a valve after the pump that is sticking shut. This 'quiet fill technology' that Keurig is touting is that impeller pump that cannot build enough pressure to overcome the valve. Once the valve is open, you can run tank after tank of water through the unit as long as you don't put in a K-Cup. Pressurizing water through the K-cup forces the valve after the pump closed harder - making it stick.
Dave
Posted by: Dave at March 15, 2010 1:22 AM
I have had 3 Brevilles, a special edition, and 2 Platinums,all with the same problems as everyone else. The 3 Brevilles were in the same week. I have read every post here at least twice. For those who want a class action, try going after a company that does NOT stand behind their product. For the person who asked the e-mail addy of the Keurig executives, did you look at the Keurig web site??? There they all are.
I am not trying to stand on a soapbox, but most companies would never send out replacements without proof of purchase, returns of defectives first, etc. If the brewer that arrived today fails tomorrow, at least I know that they will keep trying until I am happy. That is unheard of today. I wrote a nice e-mail to corporate on a Sunday, and got a phone apology, as well as a promise to do better FROM A VICE PRESIDENT in 2 hours!
I am quite sure that mailing thousands of brewers out for a problem that affects almost all their product line is not something they are doing to cause customers misery. I admire, not scorn Keurig. They will fix whatever is causing the pump issues, and I, for one, will hang in there with them.
For those of you whining and threatening to buy another brand, guess what? The brands that use k-cups have Platinum insides.
I appreciate the comments and research from Dave, Troy, and others. If I get up tomorrow morning, and the Platinum won't pump, I know that I will be taken care of better than any company I have EVER dealt with, and that sure is good enough for me.
Posted by: nancy at March 18, 2010 7:59 PM
Good post nancy. Very good thoughts.
What exactly is a 'Platinum' btw?
Posted by: anon50 at March 18, 2010 10:31 PM
Thank you...the Platinum is the Keurig B70
Posted by: nancy at March 18, 2010 11:00 PM
My replacement B70 that was shipped on 2/9/10 is still working fine. I brew 4-5 cups a day. This is the brewer with the 2 sec high speed pump startup.
Posted by: Coffee Lover at March 20, 2010 12:16 PM
Okay, my Platinum that arrived Thursday, as I apparently jinxed myself, primed fine the day it came, made coffee fine, and like all it's predecessors listed above, has failed every morning to release water. This is the ramped up 2 sec model. It pumps fine from the reservoir, but this unit makes a clicking sound near the head when it does not flow. Unlike everyone else, all 6 machines I have had lock up when they say "brewing". They have never shut off. They have to be turned off, restarted, then of course, they flood.
This is their latest revision machine..another one arrived today. They want this one for testing.
I stand by my comments above, Keurig is the best company I have Ever done business with. Meanwhile, the Mini is serving me fine. BTW, Keurig sold 1,000,000 brewers at Xmas, not 5000 as mentioned above. I would not wish what they are dealing with on my worst enemy.
Posted by: nancy at March 20, 2010 9:29 PM
Coffee lover, I turn my machine of at night. My failures occur on the first attempt every am. Are you leaving yours on all the time? Thanks
Posted by: nancy at March 20, 2010 9:35 PM
Well, I guess I might as well add myself to the growing list of those having problems with the B70. I bought mine a couple of weeks ago from BBB and I am having the same problem... makes a partial cup of coffee and stops. Then when I go to make another cup, the pump runs (no water flow) until the unit shuts itself down. If I turn power back on, it keeps trying to pump until it again shuts itself down. Glad I found this site. Now, I'll head over to Keurig's site to look into their online problem form.
Posted by: Paul G at March 21, 2010 7:08 AM
Hi Paul....they were just pulled out of BBB....by serial numbers
Posted by: nancy at March 21, 2010 9:55 AM
Nancy, I have my B70 on a timer, 6am - 10pm.
Posted by: Coffee Lover at March 22, 2010 8:01 AM
Nancy, do you know if all b70's at bbb are recalled?
Posted by: ellen at March 22, 2010 10:32 AM
Thank you Coffee Lover...number 7 arrived Sat. This is the first one that has brewed 2 mornings in a row. I am getting very hopeful. Hi Ellen..the manager of my BBB said his e-mail specified serial numbers. He had none of the ones specified, but to the point, he had none regardless. I am homebound, with too much time on my hands. They are out of stock on the BBB web site, the Green Mountain site, and everywhere else I checked. I asked Keurig about the pulling off the units, and was told the retailers are just getting an "inventory change"
I don't tolerate BS...hate being lied to, I said "this problem is very widespread, isn't it", and was told yes. And, they are still working on the problems, which indicates to me they have not solved it yet, but based on the Sat. arrival, they are close or done. One day at a time here.
As I said in my first post, I feel very bad for Keurig. A million sold over the holidays, with the Brevilles and Cuisinarts affected too. Every time I call customer service, there are profuse apologies and an air shipment of another one. No company has ever been this responsive to me...3 Tempur-pedic mattresses have failed in 2 years. THAT is a hateful company. 4K for a piece of foam because of medical issues; they want 800 more to try another model that MIGHT not fail! Not a chance of that.
The machine that came Sat. Is absolutely their latest iteration. It came from corporate. They had tested it for 2 weeks before sending it. I will keep posting on it's status..take care.
Posted by: nancy at March 22, 2010 7:53 PM
Well, coffee again this morning. Dare I hope!?
Posted by: nancy at March 23, 2010 9:46 AM
Add me to the list of B70 owners that have the pump/shut off problem. It's interesting that Keurig has stopped posting user reviews on their website as of 3/16. I'll wait to call after I see stock on hand on their website B4 I call about our non working unit.
Posted by: wth at March 23, 2010 2:08 PM
I can’t believe what I’m reading here. I must be doing something wrong! I bought my B50 the older model “Elite” back in June 2005. It’s still going strong, no problems (except for noise) what-so-ever.
I bought my daughter a new “Elite” last September for her birthday. No problems there either. She love it!
I bought myself a new B70 last September as well. With the exception of not brewing a full eight once cup on two occasions, It’s working fine as wine. I’ve experienced none of the problems listed in these complaints.
Really folks, after returning something four, five and six times I would be looking for another brand of coffee maker.
Remember, “It’s a poor craftsman that blames his tools”
Posted by: Charlie at March 23, 2010 3:14 PM
Gee Charlie, count your blessings. You missed the redesign by less than a month. Care to recommend a brand other than Keurig, Breville, or Cuisinart in which I can use my 4 or 5 hundred k-cups? I Thot so.....keep working on it, tho, 'cause by the time you realize most of us love our machines, and have too much invested to walk away, Keurig will have their problem rectified.
This group has answered a lot of my questions, and I, for one, don't think alluding to us being intellectually challenged is called for. Do you have the perseverance to put up with having to set up and return 7 machines? I think you would have cut and run when your first machine failed.
I assure you, gloating only leads to being humbled by circumstance. Every model now made, with the pump fix, will outperform the obsolete models you bought. Would you care to offer anything constructive to this forum? A lot of folks here have invested countless hours informing, analyzing, and supporting.
Okay, for the latest update, the B70 which arrived Sat. from Keurig is still performing like a champ. I think, dare I say, that they MAY have resolved it. I am reporting to customer service daily on it's stability. This machine was yanked off an engineer's bench Friday afternoon. I am optimistic. Cautiously optimistic. All I know is they tweaked the processor, and I suspect something was done with a valve, as the coffee flows out almost immediately. Tomorrow morning is another day to hope it stays working.
Charlie, expect around 200 folks for coffee, since us deprived fools, who stuck with Keurig, could use a caffeine fix.
I am also told Keurig is reinstating it's policy of asking for part of the defective units back in order to get an Exchange.
Posted by: nancy at March 23, 2010 10:49 PM
Day 4...working great
Posted by: nancy at March 24, 2010 11:06 AM
Still working, day 5. The Cuisinarts were just pulled out of BBB. Breville is saying May before they will have units. I have one in the closet......sheesh.
Posted by: nancy at March 25, 2010 9:40 AM
How long did it take for Keurig's shipping take? It's been over a week and I still don't have my replacement Keurig with no shipping confirmation or anything. Wondering if it's going to come at all.
Posted by: nickle at March 25, 2010 7:16 PM
You should have received an e-mail , from my experience, when they placed the order. Then, in one or two days, you get a ship" mail, which just means they told FedEx to expect your package. The brewer will go out that day or the next. If you have the order e-mail, but nothing else, I suggest you call them. I was told, when I called on mine, that they are processing a lot of orders. It has never taken more 2 days for one of my orders to get out their door.
Posted by: nancy at March 25, 2010 11:16 PM
I received the B70 Chistmas of 2008 and just got the dreaded "not ready" message. My power had went out and when I turned it back on it didn't heat up. I called customer service, they told me it must be the heating element, duh, but that it was out of warranty. They offered to send me a B77 (the B70 was on backorder) for $139.00. I told them that for as much as the machines cost they should last more than a year and 3 months. They did not offer to extend my warranty. I previously had the B60 and after just more than a year the handle you lift to insert the k-cups broke. I am now using the "mini", which is my travel machine, until I decide what to do.
Posted by: Linda at March 26, 2010 8:25 AM
I have 3 B70's, and only 1 doesn’t work.
My first B70 was the original model, I’ll call it B70-1G, 1st generation.
It was very noisy, humming happily across the counter, doesn’t have the iced beverage selection, but worked.
Last year I found a B70-2G, 2nd generation quiet brew, at BBB as a customer return, at about 25% of the regular price.
This one is very quiet, brews iced beverage, and has worked every day for over a year now. Yea!
I’m back at BBB this year, saw another B70 customer return, and thought what the heck, I could always use a spare.
This one I’ll call B70-2G version 2.0.
Bad machine, bad, bad, bad.
This one only brews 1 cup then can’t pump more water.
If I leave it alone overnight, I guess the air bleeds out, or enough water gets past the check valve to prime it again, before it will brew.
I can also do the pick-up-reservoir-push-down trick, and it will brew several cups before I get tired of wasting my good bottled water.
I can tell the bad vs good machine by the following ways:
1. It starts to pump water as soon as I turn the power on.
It’s only suppose to pump water pre-brew and post-brew.
It would pump water at power on even if it was turned off manually, in a good ready state. This indicates that water is siphoning back into the reservoir out of the heating tank.
If it pumps as soon as you turn the machine on, you have a problem.
2. It has a red, “sharp needle” warning printed above the cup holder.
the good machine has yellow warning label on the lift-handle
3. If you look on the bottom of the machine, you can read the date of manufacture.
the bad machine has 0938, which should be the 38th week of 2009.
the good machine has 0825, 25th week of 2008
So sometime between June 2008 and September 2009 they’ve made some “improvements”.
An email didn’t get a response, so I called them.
After running the machine, and having it fail while talking the customer service rep, she says they’ll be sending a new machine, and 2 free boxes of K-cups for my inconvenience.
My experience with the rep was pleasant and painless, just gave her the serial number, address, and they would send a new machine.
I’ve gotten my Fedex confirmation, and now hope the replacement B70 is an updated version.
I vote that until they get the pump problem solved, they should send a free B30 Mini with every B70 replacement, so we don’t get stuck without coffee ;-)
Posted by: Greg in SoCal at March 27, 2010 3:11 AM
I just switched to the Office Pro B145 model after going through two B77 models in two months. The B145 is labeled at a "commercial" version brewer and is the same look as the B40 - B60 units. It uses push-buttons and switches to operate rather than computer electronics. I do not care that it does not have the "quiet brew" technology as this is one solid unit! Yes the pump is MUCH louder, but at least it pumps. I ran back to the bedroom while it was pumping and only a light hum could be heard from there, so my wife will not be bothered :-) As with Greg, my B77 units pumps would also activate for about a second on power up. So far the Office Pro does not do that. Also the instruction booklet does not mention the need to use bottled water. It just notes that if your water has an "off taste", you may want to use bottled water for better tasting coffee. I am hoping that I have found the solution for me. I love the coffee from these things!
Posted by: Steve at March 27, 2010 11:45 AM
Ack!!! I read all these reviews and still purchased the B60 (as i love my parents' B70, which has been problem-free thus far for them# a week ago. It has worked beautifully...until tonight, when it ceased to do so. The pump SOUNDED like it was running, and it SOUNDED like water was being drawn into the machine, but after a minute or two, the machine simply shut itself off. After about an hour #plus# of unplugging and plugging back in the machine, removing and refilling the water reservoir, etc, it "magically" started working again. Still, I sent a message to Keurig Customer Service, because I do love this machine... I was so hopeful that the B70s were presenting less problems, as my preference would be to trade the B60 in for the B70, but it doesn't appear that that would be the best choice right now. Forgive me if this question was answered somewhere in a previous post...but are the machines presently being shipped direct from Keurig holding up any better? (I tried to read all of the previous reviews/posts, but I lost track after awhile!)
Posted by: Amy at March 27, 2010 10:13 PM
OK, just set up my new, replacement B70! I’ll call it B70-2G-3.0. The date of mfg is 1010 so 2010 week 10 is the 2nd week in March. These must be the replacements we’ve been waiting for. The serial number is in the 450,000 range. I’ve compared some features from 3 out of 4 of my B70’s… B70-1G (noisy but works), B70-2G-1.0 (works), B70-2G-2.0 (broken), and B70-2G-3.0 (new) As Mark noted above, Keurig engineers appear to be adjusting the pump programming and speed to fix the problems.
B70-1G doesn’t pump water during the pre-brew cycle, brews, then pumps all the water post-brew at about 76db (that’s almost vacuum cleaner noise level) B70-2G-1.0 pumps water pre-brew, brews, pumps water post-brew, pumping at 2 speeds, first slow for half a second @54db, then fast @60db. Machine set to 190° degrees got water out at 181°. B70-2G-3.0 pumps water pre-brew, brews, pumps water post-brew, pumping at 2 speeds, first fast for half a second @64db, then slow @60db. Machine set to 190° degrees got water out at 178°. They’ve seemed to have switched the speeds, running it faster in the beginning to over come the check valve pressure problems. But it’s still not as loud as the original B70-1G Reading the older comments, it seems to take about a month before a new machine starts to exhibit problems, so I’ll keep using the replacement B70 daily, and we’ll have to see :-|
Posted by: Greg in SoCal at March 28, 2010 5:43 PM
8 days with B70, and still brewing. 2 sec. Fast start pre and post brew.
Posted by: nancy at March 29, 2010 12:19 AM
I'm overwhelmed by the amount of posts on here describing the issue we are experiencing with our B70 Platinum brewer. We purchased from BBB around the beginning of March. Today, it is barely delivering a cup of coffee. We called our BBB store and spoke with the mgr. He said all of their stock was pulled off the shelves and sent back to Keurig so they didn't have a replacement for us. But, he contacted another store in OKCity so they are having it shipped to us from there. Hopefully, it is one of the recent models and will work for more than a month. Today, I also placed a call to Keurig CS to voice my concerns. They read from their script about a "small percentage" of affected brewers. She also stated that this small percentage was manufactured 11/09 to "early january 2010" and that I must have bought one of those made during the timeframe the bad ones were going out the door. Nancy, keep up the posts so we can see how your replacement is doing! I appreciate your comments about how Keurig is working to fix. I'm hopeful they will make it right with me because we really do love our machine and the coffee it produces! Keep the posts coming!
Posted by: Stu B. at March 29, 2010 11:49 AM
Same issue here! Have the B70 and I brew about two cups and then it hums and hums and hums and then shuts off! It was embarrassing at my daughter's birthday party yesterday--I had to pull out my old Braun and my filters. Calling Keurig CS tomorrow. Do you need the receipt?? I just tossed mine too. Got it a BBB week after Christmas '09.
Posted by: Ann at March 29, 2010 4:32 PM
I'm on my 3rd one (being shipped now). I also got the "small percentage" speech. We'll see if the 3rd one holds up. I'm getting very, very, sick of this!
Posted by: Gayle Escobar at March 29, 2010 5:46 PM
Okay, the B70 is still working at day 11. I did hear a noise this am like a click at a valve near the head. Keurig tells me I am worrying for no reason, and the woman is getting testy. I think there is plenty of reason to worry, since my first one died at 5 weeks. I hate that "small percentage"script, and start every conversation with "please skip what you were TOLD to say. Everybody knows." I also learned never to agree to a callback. I cheerily say I prefer to hold. I also will not talk to the "use a paperclip" tech support dept. The saga continues. Take care everyone.
Posted by: nancy at March 31, 2010 12:28 PM
Well, I received my replacement B70 within a week of posting on Keurig's website. The replacement has worked flawlessly! I would have to rate Keurig's response to this widespread problem as excellent. I can't believe that they send a replacement and don't want the original returned. While nobody likes to have these problems, I'm glad that Keurig handled it as well as they have!
Posted by: Paul G at March 31, 2010 1:55 PM
BTW... I forgot to mention in my previous post... They threw in two free boxes of coffee of my choice. Not too shabby...
Posted by: Paul G at March 31, 2010 1:57 PM
Called last night (no wait) and there sending me a new unit. They do want me to send back to them the black plastic removeable cup the "Kcup" sits into with a "return" number" they issued to me, on the outside of the package I mail back to as proof I physically have this B70, within 30 days after I recieve the replacement. I had registared the unit about 3 weeks ago when it started acting up (and found this website), after buying it in late Nov. He never asked me for the serial #, only our phone #.
I'll assume I should registar this replacement, since it's a whole new unit the one year garentee should restart with the replacement.
Im guessing I/we won't really know if these replacements are really going to work until there 4-5 months old.
Posted by: wth at March 31, 2010 4:37 PM
Good luck with the replacement. Please post whether it has the 2 second jump start when it draws from the reservoir. I don't think it will take 4 or 5 months to find out. They seem to fail quickly. I am still running at day 12, two uses a day. My new Mini Plus is also plugged in, just in case. I had to ask Keurig to please stop offering me coffee.....it has taken over every cabinet I have.
Posted by: nancy at April 1, 2010 7:01 PM
two weeks today, no short cups or problems so far. (ducking) Mini Plus arrived, it is a strange machine. BTW, I like the travel mug k-cups, especially the French Roast. Please keep posting how the recent machines are doing. I bought one for my mom, and after seeing what happened with mine, I never mailed it to her. Thanks.
Posted by: nancy at April 3, 2010 8:46 PM
just received the b60 special edition as a wedding gift and it only brews partial cups..it is frustrating but kind of expected at this point after reading all the blogs. I have used it three times and it is the same each time brewing only 5 ounces in the large setting...guess i'll take it back to target.
Posted by: bill at April 4, 2010 10:48 AM
First posted on 3/29. I have emailed (3x with zero response) and called Keurig CS (2x) and have basically received the same song and dance admitting to nothing. The final call, Chris (at Keurig CS) said he was surprised to hear that BBB had pulled all of their product from their shelves. I also told him that information about the massive amount of failures is readily available, which he didn't want to hear or acknowledge. However, somehow, they know this manufacture date of Nov 09-Jan 10 seems to be the target date in question. HOWEVER, read back several years and you see the same crappy performance with these machines. It is apparent they intend to keep selling shoddy products with no regard to customer satisfaction and with no attempt at fixing and producing a quality product. It has been a long time since I was “taken” for this kind of cash. I do not believe that anyone would be happy spending this amount for basically a fancy piece of crap. We returned ours to the BBB for a full refund. I will not recommend Keurig to anyone else. I wonder how long it take before all of the producers of the coffees designed for these machines will wonder why their sales have plummeted.
Posted by: Stu B. at April 6, 2010 8:43 AM
Update to my 20 Feb post: The 2nd Platinum lasted 4 weeks. When we took the unit back to BB&B, they mentioned there was a massive recall on most of the Keurigs, as well as the newest Cuisinart I mentioned in my previous post. They said they sent back hundreds of units. Dave - Thanks for the suggestion to get a replacement straight from Keurig, but I think I'll cut my losses and try Tassimo. I'm pretty forgiving, but not so much when they've knowingly released junk year after year. Keurig may have finally learned from their mistakes and done the right thing. I hope so, for those loyal customer who stick around. I will still shop BB&B - GREAT customer service!
Posted by: April at April 6, 2010 9:48 PM
So with the delivery this afternoon of a new B70 brewer, I have to ask: What's everyone doing with their old B70 brewer?
Posted by: wth at April 7, 2010 9:17 AM
Got the replacement today, but for some unknown reason Keurig shipped me a model B77 Select, instead of the B70 Platinum. We did have our B70 registered with serial number on their website. Called CS, (and there really good to work with) and there emailing me a Fedex return label. Once the return tracking # appears in the Fedex system, I can call, and once they check to see the return has been picked up by Fedex, Keurig will ship a B70 Platinum B4 the returned B77 arrives back at Keurig. For the trouble, Keurig has already shipped me a box of Kcups n/c of my choice, and emailed me a coupon code good for another free box of Kcups.
Posted by: wth at April 8, 2010 8:28 AM
@ Nancy: Thank you SO VERY MUCH for your contributions to this forum! I'm really hoping that Keurig finally gets this whole problem corrected once and for all. As for myself, I'm dealing with the same exact issue on my B60 since January of this year. I'm on my 2nd machine from BB&B, and I've still got a brand new machine from Keurig that's still in the box because I know it's going to just do the same thing (I got it about a month ago). I've messed with my B60 enough to make me go crazy, but it still stops pumping after an undetermined amount of brewed cups. I’ve tried priming it via a meat syringe, and I’ve also tried the “secret code” key combination to enable the priming sequence, but both have never kept it pumping the way it should. Like everyone else, I really do love the machine, and I just want it to work like it’s supposed to. I’ve even contemplated calling Keurig and demanding that they give me a commercial unit in exchange for my B60. At least I know for sure that those, while louder, don’t have the same pump issues because they still use the “heavy duty” pumps for extended use. The only thing that makes me leery of that, is that I enjoy using my own coffee via the “My K-cup,” and I know that the commercial units aren’t compatible with it. Although, with that said, I have found ways around this, but I’m just not sure if I want to go through the trouble.
- Modify “My K Cup” to Fit a Commercial Keurig Coffee Maker (this is good because I don’t need to purchase anything new, but I have to butcher my “My K-cup” to make it work).
- EZ-Cup by Perfect Pod for Keurig Coffee Machines (this is really nice because it will work in a commercial machine without ANY modification, but I’ll have to keep buying filters to use it).
So, as you can see, I’ve been researching this A LOT on my end, but I’m just not quite sure what my best option is. I’m leaning towards just waiting this whole thing out, and contacting Keurig once they get “the fix” in place. That way I can just get a new machine that works, and start enjoying it once again. However, if this new “fix” doesn’t end up working out, then I feel that the commercial machine will be my only option. At least I know that it won’t fail, and I can definitely put up with the noise knowing that it is actually pumping. I’m going to continue monitoring this forum with the hopes of finding out some information on this new “fix,” and I’ll definitely post up any new or helpful information that I come across as well.
Posted by: Jason Y. at April 9, 2010 1:28 PM
I have the B77 (purchased from BJ's on 12/27/2009). I finally called Keurig CS after having issues with mine. The machine will draw water, go quiet, then start buzzing as if it were pumping water. Nothing comes out and after about 2 minutes, the noise stops and says "Ready to Brew" as if it completed the cycle. I open, close the top, push the brew button, it actually draws in more water and does it all over again witout dispensing the water ending with "Ready to Brew". It will keep doing this, actually purging the excess water back in to the fill tank (i guess it reached its capacity). The customer support woman, very nice lady, said she hadnt heard of my problem before but she was aware of the other problem mentioned on this site. I explained this happened the first week I bought it but it has been sporadic so I havent been too concerned. Lately, it has been more of a hit or miss getting my coffee out of it. The rep asked a few "survey" questions and offered to send me out a new one along with 2 boxes of my favorite K-cups. I was expecting they would repair mine so I was extremely happy to hear a new one would be shipped with another 1 year warranty (hopefully I wont need it but after reading all these posts I wont be surprised). I have nothing bad to say about how it was handled for me and actually amazed they are sending out replacemnents; pretty much unheard of these days... Hard to believe these makers are made without being serviceable; I would prefer to replace a defective part then toss the unit.
I love the coffee maker and prefer my coffee to be freshly made cup by cup so my hope is that Keurig is able to catch the design flaw. I intend to stay with Keurig with their excellent customer service.
I have figured out that if I unplug it for about 5 minutes (rebooting it basically) it will act normally again for a while. On a side note I have always had the maker plugged in to a local surge protector and always used filtered water from my dedicated dispenser for my coffee.
John
Posted by: John at April 10, 2010 12:44 PM
Jason .. I gave up and went with the commercial Office Pro model, and have been using it for just over 2 weeks now. This is one solid unit. Doesn't bother me at all that the pump is a bit noisier. It works! So far the Office Pro is working just like day one. The B77s would start to act "different" within 1 week. Usually the internal valve to the K-cup would start sticking on me. Not so with the Office Pro. Plus with the Office Pro you can drain the internal tank when needed. I do see that the new model of the mini-brewer came out too (a week after I got the Office Pro). It now does 3 brew sizes - 6, 8, 10oz. The previous model only did 8oz. If you don't mind adding water every time, this may be the way to go - no pump! I didn't mind adding water, just the 8oz limitation of the old model got me.
Posted by: Steve at April 10, 2010 6:54 PM
@Steve: Yeah, like I said in my post above, that is definitely a possibility in my future with Keurig. It's just that I wish it was not such a pain to moddify the "My K-cup" in order to make it work with the commerical units. That's really the only think holding me back...well, that and I'm not 100% sure that Keurig would send me a commerical unit to replace my B60. I mean, if they've figured out how to make it pump that's fine too, but I just can't stand ALWAYS having to mess with the darn thing just to make a freakin' cup of coffee! I'm hoping that Nancy will post up and say that all is well with her B70 because, if so, I think I'm just going to call Keurig back and have them send me an "updated" B60 and see how that goes.
Posted by: Jason Y. at April 10, 2010 10:27 PM
I've built a website of shame at www fixmykeurig com. Come visit to see videos of broken keurigs along with solutions.
Posted by: Dan at April 11, 2010 8:18 AM
If you have a story to post at fixmykeurig com. Please email me at fixmykeurig @ gmail . com.
Posted by: Dan at April 11, 2010 8:35 AM
You know, I think I just found out a way to tell which Keurigs are the "new" versions vs. the "old" versions. Being that I'm still having problems with my "old" version, I went to BB&B to have a look at their display models. First, what I noticed was that the o-ring that goes around the upper puncture needle is now orange and a lot bigger (it looks more like a foam earplug than an o-ring). Second, the serial number is now located on the bottom of the machine vice behind the drip tray (oh and the number is now up to 8 digits vs. 7). Third, there is now a yellow warning sticker on the underside of the chrome lift handle as well. I looked at both a B60 and a B70 at BB&B, and they both were set up this way. To compare, I also checked out the display models at Sears, and they still had the "old" versions (they looked just like the one I have at home). So, there you have it. I'm not saying that I'm 100% positive on this, but it sure looks like enough of a difference to me in order to say so. Nancy, if you are still monitoring this thread, could you possibly chime in and let me know if your current B70 has these same qualities that I mentioned above? Thanks!
Posted by: Jason Y. at April 12, 2010 1:25 PM
Hi everyone. Sorry I haven't posted in a few.....health issues. Thanks Jason for the nice comments. Okay, the 3 week anniversary of this B70 was Sat. Not one hiccup so far. Mine does not have any of the characteristics, e.g. yellow sticker, serial # on bottom, but I have a machine that came still wet off the corporate engineering lab bench. I think mine Is an old model, that they tuned as a prototype, for lack of a better word, in an effort towards getting a fix. The inside word is end of May at earliest, until my Breville could be replaced. Keurig, despite the party line, Is not sure they have it resolved. They moved the B70 availability date out, also. The lady who sent me the brewer would not answer when I asked If I have the latest version. She only responded that mine is working, to stop worrying. I'm worried. She writes the CS scripted responses, and I am grateful for her help. I don't want to upset her further. I think I have the latest programming, but not the latest 'body'.
I have a Mini Plus. I liked the Mini better. Keeping the. Handle up until the water stops manually gurgling down, while avoiding a pump issue, seems like a step backwards. Also, the level Indicators are confusing.
Oh well, I will keep posting. I am off to the usual doc appts. Take care everyone.....
Posted by: nancy at April 13, 2010 9:01 AM
@ Nancy: You’re very welcome for the comments! You’ve kinda became the unofficial Keurig spokes person on here, and it also seems that they are at least providing you with a little more info than everyone else is getting when they call (every little bit helps). :-) As for the build items I mentioned above, I’m wondering if they do, in fact, mean that there is some kind of update on those units. I know that you said the inside scoop is that they won’t be ready until the end of May, but I’m half tempted to “try my luck” by calling Keurig to ask for another replacement. If I get one of the units that match the characteristics above, I’ll put it through its paces and report on here as well. With that said, I REALLY can’t wait until this whole thing is behind us all, and we can FINALLY just enjoy a good cup of coffee reliably!! :-)
Posted by: Jason Y. at April 13, 2010 9:29 AM
I have a B77 purchased 12/09 from BJ's wholesale and it is doing the same thing as everyone else here. Shuts off after every cup brewed. Water tank is in tight and never gets removed; it gets filled in-place. I tried reseating it with a hard push and it doesn't help. I'm surprised Keurig isn't out-of-business yet. These units suc*!
Posted by: Rich at April 13, 2010 9:58 AM
Hi Jason....please let us know. I have one never taken out of the box, shipped from their warehouse, mid-March., No point opening it, the one made AFTER THAT still had the problem. This was to be a gift.....going to be very belated. My BB and B has never been restocked. Not even demos. Keurig told me the stores, if you remember, were only getting an "inventory exchange" and would be restocked the same day the defectives were pulled. Not true. In fact, my local manager has no ETA on the units.
At one point, I had 5 brewers sitting in my townhouse hallway. I called Keurig, told them I was in brewer hell, and please have them picked up. They did....lol. Looking forward to hearing what you discover...take care
Posted by: nancy at April 13, 2010 11:04 AM
I came across this site today as my B70 displayed the dreaded Not Ready message. When I bought the B70 at BBB they had some problems ringing it up cause the computer told them not to sell it. The cashier checked and said the inventory had recently been replenished with new units so it would be ok. She said there were some problems with the water pump and if I had a problem I could return it to the store. I tried the drop the water reservoir fix and it seemed to work.
Posted by: Mike at April 13, 2010 2:22 PM
Hi, when was your brewer made? It is the 4 digit code stamped into the metal, probably on the bottom. When did you purchase it? Does it pump louder and faster the first 2 seconds of each reservoir draw? Curious because BBB is not supposed to be restocked for a while...no ETA.....thanks
Posted by: nancy at April 14, 2010 11:02 AM
Very strange. B,B, and B did get some units back in stock. The 4 digit manufacture date is the 4th week of Jan., which we know was nowhere near a resolution. They do not have the new physical characteristics such as yellow sticker, etc.
I pushed my luck and called Keurig CS. I got "you have the most recent version out there". Soooo.....did Keurig reprogram the recalled ones?? Not enough time, IMHO for them to have done so. Also, the Cuisinarts are all coming back out into stores. 2 weeks to fix all that were recalled?? I am totally clueless as to what these machines are, since Keurig told me, as did Breville, no brewers until end of May. The Keurig site says end of May. Keurig told me they are holding no older units, and all coming in are going out to customers as replacements. I would love to find out what is happening with these restocked brewers.
Posted by: nancy at April 14, 2010 5:39 PM
I bought my B70 at BBB on April 8th 2010. It says 0905 h on the bottom of the metal. There is no yellow sticker either. I didn't notice any difference in the pump noise or speed either.
Posted by: Mike at April 14, 2010 11:29 PM
PHi Mike, that is one I don't understand. That would be the 5th week of '09, and I don't know what the letter at the end is. Keurig does not take the machines back, and I have been told they never mail refurbs. I would call them and ask what the heck that means. I do know that the 'latest' models have a definite 2 sec. much louder sound at the start of EVERY water draw.
I am trying to get at least one straight answer. Breville's manager mailed me last night that they will have "new" machines next week, and want to Exchange my brand new, never pumped, unit in the closet. I asked him everything posted about these machines now showing up. His e-mail response did not answer ONE QUESTION. Not a single one. I have a call into him, and left a message that Keurig told me yesterday am not to touch a Breville til the end of May. I told him I will no longer be a tester on future machines. I am reporting every am to Keurig on this Platinum. There is a 3 hr. time difference, but I will be on the phone with Breville today if it kills me.
Meanwhile, I am going to call Keurig again. Don't touch a machine until end of May in the morning, and hey, next week we'll have "no problem" machines??? I am on the investigative warpath for one shred of truth.....
Posted by: nancy at April 15, 2010 8:24 AM
When we were told by our BBB manager that they could get one from OKCity, we thought that would be a good thing. But, now that I'm hearing end of May before new ones are out, I'm not going to even take him up on his offer. We have decided not to do anything with Keurig brewers until we see the new ones out and some history with people shouting from the mountain tops how well these new ones are performing! Once that happens, I might have the guts to get back in the game. Until then...not so much.
Nancy, fight the good fight! You are the voice of many frustrated and angry Keurig customers. I cannot believe how they continue to read their prepared scripts and admit nothing is wrong. It is such a shame that a great idea like this has played out in this manner. I know there are those that exclaim how happy they are with Keurig CS because they keep sending out new units. But, I can't believe that there isn't one ounce of ownership. This lends to the credibility of this company and we all know, once trust is broken, it is difficult to rebuild. I find it revealing to read these posts with exactly the same issues going back a few years now. Stu
Posted by: Stu B at April 15, 2010 12:10 PM
Well, I just typed a big post, and my cell crashed....wonderful. succinctly, Breville admitted the "new" machines coming in next week are the exact same programming as the one that has been in my closet since it arrived March 11. They are totally unaware of the pump being revised at the beginning of the water draws. I told them when they have units not dated 1004, the 4th week of this year, and they had worked in peoples homes for a month, to call me. I flat out told him I was no longer going beta test for Breville. One call down one to go.
Next call was to Keurig. I told them I understand proprietary information, but never lie to me. Tell me you can't discuss it, but NEVER lie. She said okay. Re what Keurig told me in a round about way, about waiting until the end of May to do anything with the Breville, which has B70 guts, I was told again this am, that they are not "comfortable" yet replacing the brewer. That is a euphemism for "they are still being worked on, we ain't there yet". I am still being told to keep my Mini Plus set up "just in case" the 3 and a half week old Platinum fails. I don't know about anyone else, but I am not doing anything until Keurig is "comfortable" with their brewers.
Re what those BBB machines are, she responded that CS is not told what engineering is doing. I am still being told the one from their lab they sent me is the most advanced brewer out there. I am betting that I am not the only person that they sent 'test' machines to. I also believe if mine continues to perform, they will incorporate the alterations to it very quickly at manufacture.
Posted by: nancy at April 15, 2010 10:56 PM
@ Nancy: Thanks for the update! Very informative! :-) I think I may go back to my BBB and look at the manufacture date stamp for the machines I mentioned above. You've got me rather curious about when THOSE were made. When I find out, I'll be sure to post back up with the info.
Posted by: Jason Y. at April 16, 2010 9:23 AM
I recieved an email from Keurig yesterday stating they would have B70's in around middle/late next week. Keurig sent me a link to Fedex so I could print a return label for the B77 Select they sent me in error. There CS has just been excellent. Hopefully their new incoming stock will work corectly.
Posted by: wth at April 16, 2010 10:49 AM
My older B70 recently started to trip the GFI outlet in the kitchen when I plug it in. I don't even have to turn it on it just trips the reset button as soon as I plug it in. Is anyone else having this problem.
Posted by: Tom B at April 18, 2010 10:46 AM
This is my first post, but I've been following along closely (thanks Nancy for your valuable input!). I'm now on my third B70, and this latest has what I call the 2 second "turbo-boost" to draw water in. It was working great for about 2 weeks, then this morning...the dreaded hum, followed by shut off. Ugh. I'm really not happy about this, since I thought I was in the clear. I'm driving my wife nuts with all the time I've spent dealing with Keurig, but - as others have said as well - I've invested too much in k-cups, and when it works it is a fabulous product! I'll give them a call this morning and see what my options are, but based on some of the latest postings I've read, sounds like they don't have this problem corrected yet. Should I demand another unit (Cuisinart?, Breville?) or are they dealing with all of the same issues as the B70? Nancy - is yours still working for you?
Posted by: Chris at April 19, 2010 8:57 AM
Hi Chris, 4 weeks this past Sat. Now you have me worried! I had hoped the 2 second jump start had resolved it.....whoa, I just remembered they shipped me one 2 days before this one that also had the high speed start, and it did not pump the next morning. They immediately picked it up for testing.
I had a very bad experience Friday with their call center. Sent mom a mini for her anniversary, and it came without the sample pack. I thought, silly me, that the young female would apologize and send it out. Ah, I was made to feel like I was stealing coffee from them. I have never been treated with such sarcasm, and contempt. She actually told me corporate had to approve a box of coffee. Needless to say, 2 very hurt e-mails went out this weekend to the people who have been helping me. This am, I got an e-mail showing a shipment expressed to my 80 yr old mom, and a mail asking me not to deal with regular CS. I think the 'front line' reps are dealing with so many angry callers, they have burned out. I doubt the one I spoke to Friday will be insulting any more customers. I sent corporate photos of the 30 boxes of coffee I have taking over the entire kitchen. I am still shaken by that call. I told them NEVER to send me anymore coffee, and that not once had I asked them for anything. Anyone find out anything more about the "new BBB machines?" I am dying to know, also, how the Cuisinarts got turned around in. 2 weeks.
Posted by: nancy at April 19, 2010 5:17 PM
So, I called (twice) and spoke with CS. Went through the usual question/answer routine, then I told them that, though I appreciate them sending me out replacements each time I've had a problem, i'm tired of waiting to see if something is wrong with the next one I receive. Instead, I wanted them to tell me what else they could do for me. I was then "transferred" to a Technician who would talk to me further about my options. Well, both times I called, a technician was not available, and I was told someone would call me back within 48 hours. Needless to say, I wasn't too happy about that, but they've basically got me where they want me - like you Nancy, i have a closet full of k-cups that I am determined to drink, so I am resigned to waiting for the next "resolution". I'll keep you posted if I am given any different options, or if they simply resort to sending me another replacement. Fingers are crossed...
Posted by: Chris at April 19, 2010 7:58 PM
Hi Chris...the 48 hour wait is 'script'. When they used to pull that on me, I replied Not Acceptable, I Will Hold. The first and only time I spoke to a tech, I was told " we are not having any issues". I was flabbergasted.....they told me to clean the needle with a paperclip. I replied the machine was less than 24 hours old, and I had already taken apart the k-cup holder, and they needles were clear. She shipped another brewer that did not pump the day after it arrived, either. I will tell you I got the insulting young rep to admit they have not got it fully corrected yet. My advise, call back, don't fall for the 48 hour, excuse me, crap, and throw loaded questions at them. I actually used " I know the problem is not fixed yet, is it?" They have about 40 reps on any given shift, a rep told me. You get a liar, hang up and call back. Key thing is do NOT give them your name until you ask. The 'hard' question. They document EVERYTHING. Please let us know what happens.
Posted by: nancy at April 20, 2010 8:31 AM
Wow! I certainly am glad I found this site! After two weeks of working great, my Keurig wouldn't brew when it was supposed to and would brew double cups when I pressed the button again to try to get it to brew. Also, it was shutting off after brewing only one cup ! So, it looks like I didn't just get a lemon, its the product as a whole and we all seem the be having the same problems! I returned mine to QVC and they refunded my money. I also requested a new one to be sent in it's place but it seems I would be on a Wait List. Well, lucky me because I am not so sure about the Keurig. Would you all suggest a Tassimo ?
Posted by: Sharon at April 20, 2010 12:48 PM
I have recieved an email from Keurig stating a replacement B70 Platiumn is being shipped today.
Posted by: wth at April 20, 2010 5:06 PM
Bought a Platinum in December from BJs. Only 3 months old and we started having the pump problem. Called Keurig and they are supposed to be shipping a replacement unit. Based on these posts however, it doesn't sound like they have fixed the problem. These guys are going to be losing some serious money if they don't figure it out.
Posted by: John at April 20, 2010 6:17 PM
Hi everyone. Got my BBB manager on the phone today. No new machines have hit their stores, and they are not being given an ETA. Jason, have you gone and looked at the ones near you? Something is very strange. Has anyone besides me noticed the obnoxious attitudes with the call center? Thank God I don't have to deal with them.
Posted by: nancy at April 20, 2010 10:11 PM
@Nancy: Hey, sorry it took me so long to get back to you with the build date information. My BBB isn't excactly far away, but it's just far enough to make it not worth a trip unless you are already going in that direction. :-) Anyway, today I got a chance to check out the build date on the "new B60 model" I had mentioned above, however, the "new B70" floor model was nowhere to be found (not sure why). The thing is, though, the build date number isn't the same as my current machine, or the others that Ive looked at before. It's build date is "O750h," so I'm not really sure how it breaks down. I REALLY don't think that it means the 50th week of 2007, so any ideas?
Posted by: Jason Y. at April 21, 2010 6:37 PM
Hi Jason. Obviously, they have changed the designations. Maybe they realized folks like us are able to spot a bad batch, such as my 1004. Well crud. I would guess the h is a revision #. I will see if my 'buddy' at Breville knows what the new system is. I will try to reach him tomorrow (thurs.) 'cause I guarantee you Keurig is not going to tell us....I will let u know if I get an answer. Thanks for checking:.....btw, Mike posted above the one he looked at also ended with an 'h'.
Posted by: nancy at April 21, 2010 11:37 PM
I just sent my inquiring mail to Breville. I will probably get a "why do you want to know?" response. I will hope to get some type of response, and will post.
Posted by: nancy at April 21, 2010 11:53 PM
Recieced a new B70 Platinum today. White sticker on top of box had # 5:1510 and below that was 112H.
Brown carboard box # stated Part # 08-200606-003 RevF
White barcode sticker on outside of "Made in China" box has the number 006 49645 00701 4
Small white sticker on outside of box shows Serial No 76.0000.0465***
Bottom of unit has a # 1010h stamped in the metal plate.
This model has the 2 sec "turbo boost" pump action. We'll see what happens now.
FYI: We leave our unit on 24/7.
My research with a "kill-o-watt" meter shows this costs about $2.30/month at 10 cents a KWH.
Posted by: wth at April 22, 2010 2:15 PM
@ wth: Hmmm...well your build date at least seems to follow suit from the previous ones mentioned above. Being that it IS April, you very well could have one that was built on the 10th week of 2010. I'm curious though, does your machine have the the three unique characteristics that I posted about last week (in quotes)?
"First, what I noticed was that the o-ring that goes around the upper puncture needle is now orange and a lot bigger (it looks more like a foam earplug than an o-ring). Second, the serial number is now located on the bottom of the machine vice behind the drip tray (oh and the number is now up to 8 digits vs. 7). Third, there is now a yellow warning sticker on the underside of the chrome lift handle as well."
Thanks!
Posted by: Jason Y. at April 22, 2010 2:38 PM
I also received a replacement B70 today (my 4th). The markings on the box are similar to what "wth" said above. It has the 2 second jump start and has the same model and revision F sticker on the brown outer box.
Jason, the marking you saw on the model in the store are not on this one. It has a black o-ring, no yellow sticker under the handle and the serial number is still behind the tray.
What is different on this one is that the overflow water tube over the tank is now square, not round. There is also a hot water warning under the k-cup holder, so it is now circled with warnings.
J (03) number
Posted by: Skip at April 22, 2010 9:54 PM
3rd week of replacement, and mine is still working.......Jason Y mentioned some features, but I noticed that my BBB left their old 1st gen machines on display (with the orange foam, yellow stickers), even when Keurig came out with the newer models. I forget the mfg date, but these are so old, they don't even have the "Iced Beverage" selection.........There are 2 things I noticed on my replacement machine that worry me, 1st is when left over night, first thing in the morning, at power on, it needs to pump more water, even before brewing (I turn mine off after each use). Where did the water go so it needs to pump at power on? (as noted on my previous post my good B-70 doesn't do that).........2nd, with the higher speed, and using "My K-cup", there is so much initial pressure, it blows a hole in the middle of the coffee, when compared to my other B-70 that doesn't do that.......I'm going to keep using the replacement B-70 for now, and hopefully the "fix" is long-term.
Posted by: Greg in SoCal at April 23, 2010 2:27 AM
I used the Keurig web site to report my problem with the B77. I was on travel and did not have the option to have it sent to my location. I was quite impressed in that they sent a replacement within 2 days to my home. I recently got back and was able to finally open it. I was looking forward to finally having a usable machine. To my absolute dismay, upon opening the (beat-up) box, I discovered they had sent me a USED machine. There was water all over, the booklets were haphazardly thrown in, and parts were missing. To top it off, the unit was quite DIRTY with coffee grounds on the lip just outside the k-cup pod holder. I checked the date code and it was 0938, so who knows how long this sat in their warehouse with water in the internal tank. I wrote a very unhappy email on their website again (after reading about the CS dept. I didn't want to go that route). So let's see how they respond.
Posted by: clark at April 23, 2010 10:12 AM
My B60 was a Christmas present and it worked great for a few months until one day it brewed one cup and shut off. There was no indication of where the menu was. Next day it worked for only one cup and shut off again! I contacted Keurig and they sent a replacement B60 while in the interim, the old one was starting to work like a charm (gave the older unit to my daughter and it still works great..what happened?). Now my replacement is experiencing the same problem a month after I received it: one cup and shuts off. I just made sure the reservior was firmly in place and it started making more than one cup. Keep my fingers crossed to see if this works for the long run. I love my Keurig, but if this problem continues, I don't know what to do. Buy a regular coffeemaker or one that dispenses a cupful at a time. At least I can get more than one cupful.
Posted by: Lori at April 24, 2010 12:15 PM
Grrrrrr....big post, cell phone rebooted again. Short one this time. Cuisinarts back in BBB, with sticker about pump problem, manager told me. My machine 6 weeks and running. It has a rectangular return tube, and hot water warning. Breville contact does not know meaning yet of new imprint. Manager will try to find out. New coconut flavor, IMHO, too light. Take care all.
Posted by: nancy at April 26, 2010 9:59 AM
So, my machine has the same symptoms as all the forums above. I have dealt with this for about 3 months. So called Keurig this morning. We did the water test and the machine shut down right then. Immediately, the customer service rep said she was shipping me a new machine and the platinum one to boot. It will arrive in about two weeks. I don’t need to send the old one back just the Kcup holder. So, I guess I got great customer service… I think I can find the part on line that I have to send in and then move the old unit to my boat…. It still makes coffee it just shuts down once in awhile… ;)
Posted by: life's good at April 27, 2010 7:29 PM
@ Life's Good: So do you currently have a B60 model then, and they are upgrading you to a Platinum B70? Cool deal if that's the case! :-) Please post up when you get your new brewer, though, and let us know how it works out. I'm interested to see what exactly Keurig is sending out currently because it's been sounding like the "fixed" models aren't supposed to show up until late May. If yours turns out to be good, I think I'll try my hand at my third one (third time's a charm).
Posted by: Jason Y. at April 27, 2010 9:42 PM
After reading all the reviews I'm concerned that Keurig's problems will never be solved. I just received my 4th replacement today. I started with the Special Edition. The first one worked for 10 days then would just hum for about 2 1/2 minutes then shut itself off. It did that off and on for a couple more days then would shut itself off every time I tried to brew a cup. I returned it to Bed Bath & Beyond and they met me at the door and without even asking for a receipt directed me to a pile of Brewers and said get a new one. That should have been my first clue that I would have more problems. The new one again worked fine for 10 days then started the same cycle of turning itself off. I again returned it to Bed Bath & Beyond. This time they upgraded me to the Platinum B70. It worked fine for a month then started dispensing only a half a cup. I'd push the Brew button and after the heat up and withdrawal cycle it would dispense water back into the Reservoir at the same time as it was dispensing water thought the K-Cup into the coffee cup, hence the half a cup. I was reluctant to take another one back to Bed Bath & Beyond so I called Keurig Customer Service and they without hesitation told me that they were out of the Platinum Series but would send me a new one when they were available. It arrived today. Hopefully this new batch will have the faults corrected. If they continue to send out replacement Brewers I'm afraid they will go Bankrupt before they get all the problems fixed. Then we will be stuck with the Brewers we currently have. Has anyone figured out how to disassemble a B70. I'd like to try and fix the defective one so I'll have a spare when my new one stops working.
Posted by: Ron M. at April 28, 2010 5:07 PM
@ Ron M: Yeah, you definitely have some good points! I'm currently on my 2nd B60, and the only reason that I don't have a stockpile of "broken" units is because I found this thread. The information that I have found here has caused me to wait it out before asking for yet another brewer that may or may not work. From the sounds of it (as well as what I've seen on Keurig's site) the "new and improved" models won't be available until May, so I was planning on trying out one of those units. But, being that you received your new unit today, they may be ahead of schedule. Could you possibly post up some details about the unit you recieved? The main thing I'm wondering is if the discharge tube is cirular or square in shape? It sounds like the "new units" tend to have the square shaped discharge tube, so I was just wondering. Thanks for any information you can provide!n :-)
Posted by: Jason Y. at April 28, 2010 6:25 PM
hi Jason, did u see my short post above that my return tube is squared, or rather rectangular? The machine, tho is at a minimum 2 months old. Engineering had it at least 2 weeks, and I have had it 6 and a half. I believe my machine was, for lack of a better word, old design. They admitted to me that they had reprogrammed the processor, "and other things" I am afraid to look at the build date, but this was certainly, from the time frame, a problem unit. We have not heard from coffee lover, whose machine was working for a month before I received mine. Wonder if his is still working. Take care all.
Posted by: nancy at April 28, 2010 7:37 PM
Well I am debating on getting my 3rd B77 from Costco. (After the 2nd one, I simply got a refund and decided to wait) I wanted to see if someone could give me a recap on how to distinguish the new production models.
Also has anyone had a recent successful new model without the pump issues? I still have a ton of k-cups I need to use so I will eventually buy another one, but not sure if I should wait longer.
Posted by: Sam at April 28, 2010 8:08 PM
Will do Jason.. Not sure about the B60 or B70. I just know they are sending the Platnim with temp control and 4 coffee sizes. OH ya and two cases of coffee too. Must have been my lucky day.
Posted by: Life's Good at April 29, 2010 12:44 AM
@ Nancy: Yeah, I did see your post as well as one other from a guy named Skip (on April 22nd). He said that the "overflow water tube over the tank is now square, not round." Being that he posted up about this last Thursday has got me wondering if he may have received a "new" unit. I know that you don't know exactly what Keurig changed on the brewer that you currently have, but I'm starting to wonder if maybe this square return hose might mean that there has been some kind of internal upgrade as well. That's the main reason that I asked "Ron M." about his return tube, and hopefully "Life is Good" will post up about his as well. Being that they both just recently received their brewers, I'm hoping that this square return tube may be a tell tale for what units have the new fix or not. The next chance I get to go to my BBB I'll be sure to check out their display model(s) again and see if they have the square return tube as well. Boy, this sure has become QUITE the conspiracy hasn’t it?!? :-)
Posted by: Jason Y. at April 29, 2010 8:58 AM
@ Life's Good: Thanks! What I was referring to about the B60 vs B70 are the model types. The B60 is the "Special Edition" with 3 cup sizes and temp control, and the B70 is the "Platinum Edition" with 4 cup sizes, temp control, and a few other features as well. The reason that I'm asking is because I currently have a B60, and wouldn't mind upgrading to a new B70 if Keurig is offering. Well, that is as long as they are FINALLY fixed!! :-)
Posted by: Jason Y. at April 29, 2010 9:03 AM
Hi Sam. If you read back about 3 weeks, you will see the distinct features of the latest models. Additionally, I don't think it wise to buy at retail now. Any retail store that has them in has backstock. No new Platinums have hit the stores yet. Every one produced is being used for replacements. But, good luck if you find one. Just make sure you don't return it to Costco again, have Keurig replace it. :-)
Posted by: nancy at April 29, 2010 9:08 AM
Hi Jason, sorry I missed your post above. I am soooo tempted to open the brown boxed one still sitting in my hallway. The numbers on the shipping box are the same !s the post above. It shipped March 8 to me, but, as I mentioned, I had one fail after that one came. Re your post, what are we going to do when they resolve this?? I'm starting to think of this as 'family'. :-)
Posted by: nancy at April 29, 2010 9:18 AM
@ Nancy: LOL! Hey no problem! :-) As for the unit that you still have in the box I know what you mean. Although the one that I still haven't opened was sent to me in February, so I’m sure that it’s still no good. I must say, though, that I'm getting VERY tempted to call and request another one. It sounds like Keurig is still handing out the B70s even though their site says that they are out of stock, so I'm not sure what that means exactly (especially since the models that people ARE receiving have the square return tubes). Plus, I'd like to get in on all of this "free" coffee that everyone is getting as well because I feel that I deserve it as compensation for putting up with all of this as well! :-) Oh, and I know exactly what you mean about this website…we have all became an unofficial Keurig family of sorts, and it will be kind of strange to just walk away from everyone after this finally gets resolved (as crazy as that sounds).
Posted by: Jason Y. at April 29, 2010 9:34 AM
Jason,
Yes the Discharge Tube is square. That is the only difference I can observe externally. I'm thinking that it is from the new batch because it was shipped two weeks after they told me that I should expect one of the first ones off the line. Also the serial No. is quite different from my old one. The new serial no. starts with 76 then a period, 4 zeros a period and 7 numbers (76.0000.XXXXXXX). The old one was just 8 numbers (XXXXXXXX) without any periods. It has worked two days in a row so I have my fingers crossed. I'm still looking for some instructions on how to disassemble my old one. I took the bottom off and was able to partially disassemble it but I haven't yet figured out how to get the case apart. I don't want break the plastic. It looks from the inside that the top has to come off first. Haven't figure out how. The front appears to be held on by fingers that are in slots. Somehow the front has to slide up to clear the slots. The top prevents that. Any suggestions?
Posted by: Ron M at April 29, 2010 6:12 PM
Hi.Jason and everyone. Looks like we will be 'family' quite a bit longer :-( My BBB manager just came back from training. Keurig was there. They are not restocking until June/July, as Keurig admits they are still working on the problem. So, first it was April, then May, now a slip of close to 2 months. Really does not inspire confidence in my unit, although it is still good. Keurig said they wanted to make sure all their units being produced are resolved. So, it days in the box in my hall a few more months....sigh. The Cuisinarts had a slightly different problem.
Posted by: nan at April 29, 2010 6:37 PM
To followup my last post. The new B70 Brewer that I received yesterday has the words, Warning (in Red letters) Very Hot Liquid (in White letters) and Not for use without adult supervision (in White letters) printed on the flat surface below the removable K-Cup Holder.
Posted by: Ron M at April 29, 2010 7:05 PM
Hello all! I too have the same problem as everyone here does. I am on my 4th machine and I can't really tell if it's a new batch or a recycled batch. I have 1005h on the bottom. The only noticeable difference is the warning under the k-cup holder. Although, it doesn't say "Not for use without adult supervision". When I called regarding the 3rd Keurig the CS said she promised that my 4th replacement would be perfect. I have not yet tested it yet, since I have been "banging" on the last machine to get it to work. So far it seems to work straight every two weeks and then "BAM" it again for the next two weeks. My first B70 was purchased from BB&B on 10/02/09. If it is true that batches from 06/2009 to 09/2009 are "supposed" to be the "good" batches... then I beg to differ. I mean being that it was purchased on 10/02/09 -- wouldn't that be the tail end of the "good" batches? Hmmm... really not happy with the performance but LOVE the concept and I am tired of getting free coffees for the inconvenience! It's almost like saying you're stuck with all these coffess so you must use the Keurig! Clear scheming if you ask me. :o)
Posted by: Lu at April 29, 2010 7:21 PM
@ Ron M.: Hey thanks for posting up all of the information about your brewer! It definitely sounds like you have some kind of a "new" model, so hopefully it holds up. However, after seeing that last post by nan (about BBB), it sounds like Keurig still has some issues to work out. But, back to your new machine, I was just wondering if it also has the orange "ear plug like" k-cup needle cover like I'd mentioned above? Thanks! Oh, and I found some information for you regarding the disassembly of a B70 (in quotes): "Keurig is going to send me a replacement B70 so I decided to open it up to help others.
Before you can remove the rear panel you have to gain access to the top panel. There are two screws under the top panel that hold the back cover in place.
To remove the top panel: Open the k-cup arm all the way. You will see two Phillips screws at the very top of the curve. Unscrew and remove both screws. Pull off the top of the k-cup cover. Now close the arm. You will then see two screws at the rear that hold the top panel in place. Be careful not to break the top panel when removing. Once the top panel is removed, you will see two phillip screws on each side at the top holding the rear panel in place. Removing the two screws will allow you to “unlock” the rear cover by sliding up to remove."
Posted by: Jason Y. at April 30, 2010 8:58 AM
Good morning, thought I would add that my brewer has all the printed warnings around the k-cup holder, as well as the same format serial number as Ron M.'s . Since we know my brewer is at least 2 mos. old, it appears to me that mine, which came right from engineering, must be a test machine for what they are now shipping. Tomorrow will be 7 weeks of it brewing with no problems. Take care all.
Posted by: nancy at April 30, 2010 11:39 AM
Jason Y. Thanks for the disassembly process. It sounds like the missing link I wasn't able to find during my first try. Where did you find the info? Is there anything else in the posting that would be helpful? In answer to your question about the "Orange ear plug like" k-cup needle cover" Mine looks like a Black approx. 5/8 inch dia. Urethane donut around the needle on both of my machines. I have noticed that some of the comments refer to the Serial No. being on the bottom of the machine. Both of mine have the serial no. behind the drip tray and also on the bottom of the box they came in. I noted the change in serial no's in my last posting. I will post up again after trying the disassembly process.
Posted by: Ron M at April 30, 2010 11:54 AM
Interesting discovery. On the Keurig web site today, while looking at my Coffee Club points, I noticed they have changed the date of their brewer discount offer re availability of the brewers from April until June. Reinforces what my BBB manager said in my above post. Wonder if my Breville will ever get replaced . BTW, when I asked Keurig If my brewer was a prototype for the current manufacturing run, since it has worked for this long, and came from testing, I was told that info could not be "divulged". Didn't think it would be.
Posted by: nancy at May 2, 2010 5:14 PM
@ Ron M.: Hey no problem! Thanks for the info as well. :-) As for the website that I found the disassembly process on it didn't really go into much more detail, but I've included the link just the same. (http: //www.fixya. com/support/t2745381-disassemble_b70) I hope this helps!
Posted by: Jason Y. at May 3, 2010 8:22 AM
@ Ron M.: Hey no problem! Thanks for the info as well. :-) As for the website that I found the disassembly process on it didn't really go into much more detail, but I've included the link just the same. (http: //www. fixya. com/support/t2745381-disassemble_b70) I hope this helps!
Posted by: Jason Y. at May 3, 2010 8:22 AM
@ Nancy: Hmmm...interesting discovery indeed. I was just looking at the B70 section on Keurig's site and they are still saying "out of stock until May," but I think I'd still trust your BBB manager either way. Oh, and speaking of BBB, I finally got back down to mine to look at the discharge tube on their floor model. Unfortunately, it is round not square like the "new" models that seem to be shipping out now. So, with that said, I'm not really sure why those models had a few different characteristics from the earlier models. Either way though, I think I'm going to call Keurig today and try to get a "newer" brewer (at least like the one Ron M. now has). Being that I have currently have a B60, though, I'd like to "upgrade" to a B70 Platinum model while the getting is good. Anyone got any recommendations on what to say to Keurig in order to land me a B70 with some free coffee? Or do you think that I'll have to get unruly with them to do so? :-)
Posted by: Jason Y. at May 3, 2010 8:33 AM
Hi Jason.......I would go the "poor me" route. The reps I have dealt with lately have been nasty. The supervisors always give coffee. Any resistance, ask for one. I would just tell them you have lost all faith in your model, and add that folks are being upgraded lately. If they tell you a supervisor is not available, tell them you will hold, that you have plenty time. Do not let them try to get you to tech support! Trust me on this........they will have you fooling with a paperclip.
Posted by: nancy at May 3, 2010 6:58 PM
I have the same issue, husband bought the B77 at Costco for me for Christmas, it has been trouble from almost day one. Issues are, brews small cup instead of large and sometimes shuts off when small amount is reached. Recently started making gurgling noises when filling. When it works, I love the machine, but most days it is just too frustrating. I called Keurig a month ago to complain, the "tech" had me go through a troubleshooting process, i.e., fill the reservoir, make sure it is well-seated, brew 3 cups with no coffee, one right after the other. Since the unit did not shut off during the "test", I was told that it seemed to be working fine now and I was to call back if it happened again. So, a month later, with a diary of issues in hand, I called again. This time, I was told that they would be shipping out a new machine to me within a couple of weeks due to their lack of availability (i.e., had to replace so many that they have very few in stock). In addition, I am to take out the filter cup that the kcup fits into and mail it back to them as proof of purchase within 30 days or will be charged for the new unit. Wow. Very untrusting if you ask me. I still love the idea of the machine, and am hopeful that the new one works without issue.
Posted by: Cindy at May 4, 2010 7:39 AM
@ Nancy: Well, I just got off the phone with Keurig. I tried to get an upgrade from my B60 to a B70, but they said that 1) they don't do upgrades, and 2) they are currently out of stock on them anyway. So, with that said, I asked the rep if the new B60 I'd be getting will have the 2 second pump quick start, and then they just went on to tell me that my serial number was noted as being part of a “small percentage” of problem brewers from last year and that I shouldn’t have any issues with this one. Boy I’ve heard THAT before! Anyway, at least I ended up getting 2 free boxes of coffee nonetheless, and they didn’t even ask me to send back my k-cup insert either so that was interesting as well. I’ll be sure to post up my findings about the new B60 that I receive, and let everyone know if there are any new details that mirror the B70s that other’s have gotten. I’m definitely interested in seeing if it actually has the 2 second pump quick start, but I’ll be sure to post up any other details as well.
Posted by: Jason Y. at May 4, 2010 12:55 PM
Hi Jason. Lie number 1: of course they upgrade. A few posts up, someone was upgraded from a B60 to B70. Lie number 2: Of course they have them. Why didn't you ask for the supervisor? Let's see, I think I spoke to a James at one point. I now say "dont even bother telling me that "small percentage" line you are told to say. I know your entire product line since last October is affected." Jason, when I get a rep like you got, that outright lies, frankly, I am not very pleasant. I would call them back, and ask for a supervisor, but hey, at this point, maybe I have just lost all my patience. I was actually told by corporate not to deal with the call center. Their reps. are, as I mentioned before, getting outright hateful, and I wrote a 3 page complaint about the encounter I had with them 3 weeks ago. That employee won't be doing that to anyone else. I hate seeing people treated like dirt. The shame of it is their management does not tolerate rudeness to customers and deals with it immediately if brought to their attention. People have got to get to the supervisors. The head of customer service asked If they had upgraded me from a Select to the Breville. I said no, I bought it, which is true. But, she asked, therefore they do it. The difference between a 60 and 70 is what? Not much. As far as I know, they are focusing on the Platinums far more than the other models. They are turning out Platinums like crazy. Let me know how you make out. Mine is still working. 2 months this Sat. Take care.
Posted by: nancy at May 7, 2010 12:31 AM
@ Nancy: Yeah, I was definitely pretty frustrated after hanging up the phone! To tell you the truth, though, I had thought that I did reach a supervisor because I was pretty adamant about not talking with “tech support,” but unfortunately that seems like it was the case. Oh well, my one year warranty restarts with each brewer they send me, so I’ll play their games as long as they want to play. As for the upgrade…yeah that definitely pissed me off. I know that people on this thread have posted up about being upgraded, but the rep I spoke with wouldn’t budge. After they said that they were still out of the B70 I felt like didn’t really have much of a leg to stand on. As for my new B60, it’s supposed to be here tomorrow. I plan to put it through its paces and post up the results. I’m REALLY curious if it’s going to have the 2 second quick pump start like the B70s. If it doesn’t that will tell me that all their work is going into correcting the B70s, and I’ll be giving Keurig yet another call...I’ll be sure to get a B70 this time too! With that said, what’s the easiest way to actually get to a supervisor anyway? I’m sure if I merely asked to speak to one, I’d get a complete run around. Do I have to come off as super angry right from the start or what? Thanks!
Posted by: Jason Y. at May 7, 2010 11:43 AM
What is the 2 second jump start? I keep reading about it and am not sure if my B70 is doing that. Anybody? Thank you.
Posted by: Lu at May 7, 2010 2:59 PM
Basically the 2 sec jump start is where the pump runs full speed for 2 sec after a kcup is brewed to refill the heater tank. What's happining to the origional units is there's a check valve/ball that gets stuck when the brewer is pumping hot water through a Kcup. The check valve prevents hot water from backing up into the resivor. Then after it brews & fills your cup, the unit tries to refill it's heater tank. If the check valve/ball sticks, then the pump running at half speed pump can't suck open the check valve/ball between the resivor and the heater tank. Then after about 90 sec, it shuts off.
Posted by: wth at May 7, 2010 4:21 PM
A few days ago my b70 stopped working, only a very small amount of water would come out and thats it. I called customer service and talked to a rep and then talked to tech support, both ladies were very nice and helpful and after making sure it wasnt something simple she is sending a new machine, as soon as the get them in stock wich I was told would be next week, and sent me a coupon for 2 free boxes of coffee with free shipping for my trouble. Over all I would have to say that customer service was top notch. I didnt ask for any kind of upgrade because I dont want an upgrade I really like my b70 and just because it broke doesnt entitle me to an upgrade, my machine broke and they are doing the right thing and giving me a new machine, thats all I want. For those of you who want a free upgrade, I say drive your butt to the store and by it. When your chevy breaks down do you go back to the dealer and demand a free cadillac? I doubt it. Just because someone on this board said they got an upgrade doesnt make it so, dont take everything people say as the truth check it out for yourself.
Posted by: BrianL at May 8, 2010 12:08 AM
Dave here - the one that posted a lot in the beginning.
Just a status that my replacement B70 unit is still chugging along without issue. It's sn is half that of the one I bought from Costco and even though I requested the new '2 second fix' version, this is just a plain old, older B70 - probably made before the bad batch.
Same RO water, same usage. I'm happy but always fearful that my wife will come and say "that keurig is acting up again."
Can't believe it's still working (probably just jinxed myself).
Posted by: Dave at May 8, 2010 6:38 PM
@wth - thank you for responding. BTW... how is your new B70 doing? My fourth machine has 1005h on the bottom - would tha be considered the good batch? Thanks in advance.
Posted by: Lu at May 8, 2010 10:43 PM
Well I got my new B60 yesterday, and all is well! It’s got all of the tale tell marks of the newer brewers (rectangle discharge tube, very hot liquid warning) including the 2 second pump speed boost. I definitely put it through its paces yesterday too. By the time that I was satisfied that it wasn’t going to not brew, I had brewed about 6 full tanks in a row with absolutely zero issues. With that said, I think I may finally have a reliable brewer that will keep up with my coffee needs. Either way, though, I still plan to monitor and post up on here to give status updates like Nancy has been doing. She’s now about 2 months in with no issues on her brewer, so maybe this whole mess is finally behind us now. I guess we’ll see!
Posted by: Jason Y. at May 9, 2010 10:41 AM
Jason,
- were the 6 full tanks with a new K-cup installed each time? Not installing a K-cup means nothing as there isn't much backpressure created to seal the check valve hard enough
- All our brewers worked great when we first got it so 1 day of 6 full tanks, even with K-cups, doesn't mean much
I'm not trying to squash your hopes, just clarifying the problem.
Posted by: Dave at May 9, 2010 3:17 PM
Hi all. Dave, glad you are still on the thread. Jason, I am very happy you are up and running. You reach a supervisor by saying "i'm sorry, that is unacceptable. Please put a supervisor on the phone" they will insist there is no one available. Tell them you will hold. I always get one. They don't want their lines tied up. Only once did a rep say I could not hold, so I called right back, that rep let me get to James. This is a call center in Georgia. They have one in Florida, but I only got it once. BrianL, I am sure most of the folks here are happy you had a rewarding experience when you called CS. Regarding your admonition that they go out and buy an upgraded model, have you had 7 or 8 brewers fail? You become reluctant and mistrustful of the particular model that keeps failing. Keurig has not upgraded me, I bought my B70. My feelings are that if VW stuck me with 2 lemons in 3 months, which they did, then I expect a model that does not have the same problems as those 2. VW upgraded me 3 model years. Keurig can certainly comp a 20.00 difference in retail price.
Does a customer have the right to ask for a potentially non-problematic product? Absolutely. Let us know if you reach the same feeling when you are on brewer number 6, and have spent 4 months calling, only to be lied to. It should be very clear that I fully support Keurig, as a company. It is the disparities of the way customers are dealt with that bothers me. What is done should not be different depending on which rep answers the phone.
Oh, and BrianL, you had nothing to upgrade to. The Breville is almost a hundred dollars more than a B70. But they have, in very rare cases, upgraded folks to those, and they have the exact same problems. What's that old saying about walking in someone else's shoes before you criticize?
Posted by: nancy at May 9, 2010 7:10 PM
Sorry, just passed the 2 month mark, and, at the risk of jinxing myself, not a single short cup or brewing issue yet.
Posted by: nancy at May 9, 2010 7:19 PM
Since recieving a new B70 on 4/22, we have had no problems. Only use it about 5-8 times a week and leave it on 24/7.
Posted by: wth at May 10, 2010 12:42 PM
@ Dave: Well, you do bring up a valid point, and, no, all of my tanks were ran through without a k-cup being install. So, with that said, I guess I'll just keep my fingers crossed and hope for the best. I definitely do believe that this 2 second pump speed boost really does help though. Only time will tell.
Posted by: Jason Y. at May 11, 2010 9:47 AM
@ Nancy: Hey, thanks for laying out the facts for "BrainL!" I don't think I could have put it any better myself. :-) Also, thanks for the tips on how to better speak with Keurig as well. Hopefully I won't be needing to call them back anytime soon, but I definitely will not hesitate if this brewer starts acting up that's for sure!
Posted by: Jason Y. at May 11, 2010 9:52 AM
I just bought a Keurig "Select" model from BJ's Club for my wife for Mother's day (3 days ago). I believe we've run exactly 8 cups of coffee through it and the pump went out. She called Keurig today and they're sending us a Platinum model and 2 boxes of K-Cups as a replacement. We'll need to return the K-Cup holder from our current machine. That's great customer service, but I'm a little concerned about the long-term reliability of these things. $140 is a lot of money to just throw away. As long as they're willing to back up their product, I guess I'll be happy. Just hope we don't get into one of those "sorry your warranty expired last week so we can't help you" types of situations down the road.
Posted by: Doug at May 11, 2010 3:58 PM
Has anybody noticed that it seems the revised B70's pump does not force the hot water through the Kcup as hard as the origional? Or is it just me? I'm thinking this may have also been one of the revisions. Sorry for not looking back through the past hundred or so posts here.
Posted by: wth at May 11, 2010 6:11 PM
wth,
The fill pump is not the same as the pump that pushes the water through the K-cup.
That said, it does appear that the pressurizing pump too has problems/process variation between units as I've used different B70's and some push water through the same brand/flavor of K-cup better than others.
Note that different brands/flavors present different restrictions to the Keurig. My Timothy's rainforest dark espresso k-cup slows the output to a trickle, but the Donut Shop K-cup flows pretty fast in the same machine.
Posted by: Dave at May 11, 2010 8:57 PM
Hello everyone! I've been following this thread ever since my B60 started experiencing the same problems everybody has had here. I called May 1 and Keurig customer service was very good to me. My replacement unit and free coffee arrived yesterday, I still need to send in my K-Cup Holder from my defective unit. I believe I also received one of the "new/improved" units. The K-Cup hold has all the warnings affixed and upon turning on my unit, I can hear the "quick start pump" activation. It sounds very different from my old unit. I've only brewed 2 cups thus far but so far so good. I will keep everyone posted. Thank you to everyone who's contributed, it's been very helpful for me and anyone experiencing the same problem.
Posted by: Ivan at May 12, 2010 9:46 AM
Well, the birth of my new baby put my call to Keurig customer service on hold, so I haven't had a chance to contact them yet about the problems on the third unit I've been using. However, this extra time has allowed me to notice some differences from the problems I had on the first two. In addition to turning itself off after being unable to pump water for the next cup of coffee (the same problem I had with the first two B70's I had), I've also noticed that now, instead of just turning off, it will try and try to pump water, then, after trying to pump without success, it will just put itself in "ready" mode. Then, when I push the brew button for the next cup, it goes into a long "wait" period where it is clearly trying to do something (or is it?), and then either 1) actually brews a cup, or 2) again puts itself in "ready" mode without actually doing anything. Frustrating...
Also, it dawned on me that I left out an important bit of information in my initial description of the issue I was having - I have been using the optional Keurig water filter. Are those of you posting here also using the filter? I'm wondering if the filter has anything to do with some of these problems? When I called Keurig way back during the first problem I was having, I made my own assumption that the filter was the problem. Has anyone experienced these same problems WITHOUT using the filter?
Posted by: Chris at May 13, 2010 9:32 AM
Chris,
I am NOT using any filter and have problems with 2 machines. One lasted 3 days, the other laster 1 month. The replacement from Keurig, an older one without any of the updated software, has been working fine for I think just over 2 months now.
I would bet that most people are NOT using a filter yet still have a problem
Posted by: Dave at May 13, 2010 3:29 PM
Hi everyone! Chris, I use the filter and it has not caused problems. With this brewer. 9 weeks this Sat. :-) All my former units failed without a filter. The filter seems not to factor in. Big change on the Keurig site. The note on their coffee club brewer discount program was just changed. First it said they would, as we know, have this resolved in April, then May. It now says program suspended, no date, and, I found this interesting, they are still working to resolve problem. Could not believe they posted that, as it essentially says they haven't fixed it yet. Does anyone else read it that way? Thanks again for enjoying my lecture, Jason...lol...oh, BrianL sure was 'holier than thou'. My feelings are we are here to try and help each other, compare problems, and yes, voice frustrations. But nobody should be attacked, insulted, or told to get off their as#*s Jason, is your brewer still working? Take care all.
Posted by: nancy at May 13, 2010 9:27 PM
My BB&B is selling the Platinum B70. Does that mean the problem is resolved? According to the manager at BB&B -- he was told that it "fixed". Hmmm...
Posted by: Lu at May 14, 2010 6:57 PM
TROUBLE. Starting last night, the machine brews, draws, says 'ready to brew', then goes back to 'not ready'. Then, I hear a click, and it goes back to 'ready' again. Almost every time. I do not see another post where it brews fine, then changes to 'not ready', then back again.
The woman I deal with is on vacation. The manager of CS corporate, her subordinate, called me at 5 pm, told me she had talked to engineering, and this was totally normal! I was stunned. I argued with her over half an hour. I. have watched this machine like a hawk every time I used it for 9 weeks. It never did this before last night, and she tells me it is fine! She also told me they have to have it back before they will ship another. I said what?? She then lied and said they NEVER send replacements without having the bad one back first.
I am totally flabbergasted. She also said I will never get a problem free brewer, because appliances all have problems. I need advice, folks. What could be causing it to flip back to not ready until it sounds like a valve closes, then it goes back to ready? She tells me there is no valve in the brew head.....at ghis point, anyone tried the restocked Cuisinarts?
Posted by: nancy at May 14, 2010 10:13 PM
Nancy... sorry to hear such rudeness from the CS. I suppose they are tired of having to take so many calls from customers with faulty brewers. I have some questions for you. 1) Is the brewer still working even with the flipping back and forth of ready and then not ready. 2) Before sending a replacement you're expected to ship back the whole brewer or just the k-cup? And as far as the Cuisinart goes, my understanding is that since it have been back there has not be any returns thus far. It's only been 2 1/2 weeks. Although, there is a Cuisinart forum on this site and a few Cuisinart user had posted that their brewers have been working great since it has been restocked. I am planning to buy it as a back up if my current BP70 fails again. I am quite tired of calling Keurig's CS and I am at the point of just chalk it up and eat my lost but at the same time, I have heard that some Keurig customers had actually upgraded to the B155 and is extremely happy with it. Right now, my brewer is a bit on the "iffy" side. So when it goes, I will decide on whether it is worth calling CS and try to upgrade to the B155 or just switch over to the Cuisinart completely. Either way, please do keep us posted with your outcome and I hope everything work out for you.
Posted by: Lu at May 15, 2010 1:31 AM
Thanks, Lu. It is, at the moment, brewing, but when it goes back to 'not ready', you have to watch and pray it goes back to 'ready'. She, as I said above, lied and said they never ship replacements without having the defective brewer back. This is total bs. Just recently did they even start to ask for the k-cup holder back. She was being hateful. They wanted to "look" at it. Not try to fix it, look at it. I told her that is MY property because she insisted she was sending UPS for it. I said "are you saying you don't believe me??" She wanted to listen to it on the phone. Then, she diagnosed It as fine. I have 11 doctors who would not dare try that. At this point, when I speak to the CS director who sent this brewer, when she returns on Tues., if I am lied to, iI !m going to post the e-mail address of the VP, the Director of CS, the manager of CS, the CEO and the manager of the callcenter. The one thing that nobody does is lie to me. It drives me nuts.
Posted by: nancy at May 15, 2010 9:44 AM
Truly frustrating situation we're all in! I'm going to try to make a call soon and see what their response is - at the very least, I'll get another 12 month window to work out any issues that come up. I'll keep everyone posted.
Posted by: Chris at May 15, 2010 12:30 PM
New Cuisinart on counter. Will see if it has same issues. This is absurd. I have less than 6 ft. of counter in a little townhouse. On it are the B70, the Cuisinart, which is even bigger, the Mini Plus is back in it's box, and my only storage closet has the Breville that pumped one day. Can I file a PI suit if I fall over one of their boxes? J/K. Hey Jason, I found a use for the one sitting unopened. I traded it in for the Cuisinart. God, I love BBB. Take care all. BTW, the Cuisinart is very quiet, but I think it has the jump start, also.
Posted by: nancy at May 16, 2010 12:14 AM
Nancy... wow! I am glad you went ahead and exchanged the B70 for the Cuisinart at BBB. Please keep me posted on the progression of your new brewer, the Cuisinart. It is true that it is a bit bigger but if the reliability and dependability far exceeds B70 than it is definitely worth it. I am excited for you... almost like a kid with a new toy! :o)
Posted by: Lu at May 16, 2010 12:30 AM
Nancy,
That does sound normal and my B70 will do that now and again. In fact I'm surprised that EVERY time after brewing and drawing water in that it doesn't go to "not ready" due to the cold water needing to heat up. Wearing my engineering hat, it is saying "not ready" after brewing due to the fact that the heat chamber needs to be refilled. The controller turns on the fill motor, fills the heater chamber until it is full. The controller then says "READY" but then the heat chamber cools down below the 'ready' point (thermal mass and all) and now it throws a "not ready" while it heats the water up. I'm pretty sure mine has done this now and again, usually after the 2nd cup is brewed but sometimes the first too. BTW, at work we have these BUNN machines. They make 1 cup of coffee FAST! No filling problem, smaller footprint, seems like a continuous volume adjustment. There are not many selections of coffee though, each is in a sealed pack that you open and insert the 'teabag like ' bag of coffee into the drawer. Hit GO and Whooosh! Your cup is HOT, and done in half or less the time of my B70.
Posted by: Dave at May 16, 2010 12:41 AM
Good Lord, typed an hour on the cell, and then it crashed right before it posted. Thanks for all the encouraging words. Lu, it is huge, for sure. My tiny counter looks absurd with the 70 and Cuisinart side by side. Okay, I saw the Cuisinart 'flip' back to 'not ready' 2 times, and only for a second. I now have seen another brewer flip. That was on 4 tanks at 80 oz each. Dave, just to clarify, my B70 flips back after 'READY', and sits for many seconds, almost every brew. Last night, it did the 'kiss of death' lock on 'Brewing', and no water came out. I had to shut it off. The pump has also begun running way past the 'whoosh' at the end, then the clunk sound, prior to going back to 'ready'.
Re the Cuisinart, definitely the 2 sec. jump start. Cuisinart confirmed reprogramming of the processor. The brewer has the round return tube, not the new rectangular one like my B70 . The B70 is, IMHO, much prettier.
Also, my B70, strangely, is laboring on the 3 smallest sizes. The 10 and 12 oz, settings do not flip and just sit nearly as long. The 'brewing', no water, lockup happened on the 3 smallest settings. This seems contrary, because it pulls and heats far more water on the larger settings. Dave, the valve that releases water into the head is sticking, it appears. Keurig told me there is no such valve.
This development has totally devastated me. Keurig was sure this machine would not fail. I had prayed that, finally, the problems had been resolved. So, so upsetting. This machine, 9 weeks ago when I got it, had their latest fixes and revisions. Note that the availability date on the Keurig site has slipped to the end of June. I love my Keurig, but I have lost all confidence. I will keep letting you know what is happening. Take care.
Posted by: nancy at May 16, 2010 10:40 AM
@ Nancy: WOW! I can't believe that your B70 is giving you trouble again!! I was REALLY hoping that this problem was finally fixed for all of us. :-( At least you were able to trade that other brewer in for a new Cuisinart, but, unfortunately, you won’t really know how long it will last either. This is definitely getting ridiculous!! I’m really starting to wonder if Keurig will be in business for very much longer with all of the money they are spending on sending out new brewers as well as coffee too. I’m sorry, but I think it would make WAY more sense to spend that money on fixing the darn brewer, and then move on from all of this nonsense. Well, enough of me rambling about things that probably won’t change anyway. As for my B60, this is day 9, and no problems as of yet. I tend to run it about 4 times a day because I make a cup of coffee in the morning and usually after dinner (so, 4 times because I use 2 k-cups on the 5.25oz setting per 1 coffee mug). With that said, though, I really don’t expect my luck to continue based on your experience, but I guess I’ll just have to wait and see. You can bet on me posting up when/if it does break though…that’s for SURE!
Posted by: Jason Y. at May 16, 2010 12:52 PM
Me, too, Jason. If you close your eyes, and my cats are not creating noise like a herd of elephants, it is not possible to distinguish the B70 from the Cuisinart. 100 percent Keurig, except for the housing. Same with the Breville in my closet, the one time it worked. I have been googling, if there is such a word, all weekend. I cannot find any info on the reprogrammed Cuisinarts. They have not been back in the stores long enough. (big sigh) The B70 brewed this am, the Cuisinart brewed tonite. I may be imagining things, but I think I got short cupped by the SS700 on a rinse brew, soooo, now the measuring cup is out. I am past frustrated, and that condescending, ah, 'witch' assistant is going to call me tomorrow. I sent 3 e-mails to Corporate this weekend. I expect her to tell me my B70 is just fine, like she did on Friday. My BBB manager was here wed I may have mentioned. I showed him all the revisions on the brewer. He verified yesterday, it behaved perfectly. I have a very bad weakness. I can't stand people getting hurt, so, in light of this disaster, I felt compelled to e-mail the BBB CS director at corporate, who I have known a while to advise him of the apparent imminent demise. I also know their buyer. Both have worked with me for 6 mos. on special order medical grade air purifiers. Both have also been kept informed of my B70's status. I hope that this heads up will delay BBB from bringing in units that are still defective. Enough damage has been done, or, to use the Keurig phrase, "inconvenience". 7 mos. for me, longer, I know, for other folks. While I still firmly believe Keurig is 100 percent trying to fix this, they should not still be denying they have a monstrous problem. I have spent the weekend dwelling on the 30+ boxes of coffee in the kitchen, the 750 dollars in brewers here, and all the months of having to ask for help to pack up and send back these brewers. I insisted they be sent back because I could not bring myself to dump brand new machines. Friday was truly the first time I have been absolutely infuriated over this. That Keurig manager told me she spoke to the guy who designed our machines. I almost said "you mean he is still employed??" but resisted the temptation. Oh well, enough venting. Tomorrow the battle begins again. In case you haven't noticed, I can be very nasty, in a nice way. ;-) Jason, I hope your brewer keeps on faithfully working, as well as the other revised units that our little 'family' has received. Someone told me something a few years ago, which I refused to believe; the sole purpose of any business Is to perpetuate it's own existence. Customers mean nothing. The business Becomes a living entity, where individuals do not exist. I believe this now.
Posted by: nancy at May 16, 2010 10:42 PM
this is the 2nd time i took this coffee maker back, it keeps shutting off. what should i do? keep getting the same one or do you have a recomdation, you should be backing your product.this is crazy.im not going to pay more to rplace it with a better one.
Posted by: jorgia at May 17, 2010 1:10 PM
@jorgia: Take the time to read all of the postings on this Keurig POS. Do not be fooled into thinking "replace it with a better one". A Keurig machine that actually works is akin to the leprechaun and "pot o gold" at the end of the rainbow...just doesn't exist. Good idea Keurig but way bad execution! Is there anybody on here who has tried to go through a local news station or contacted any consumer protection agency? Sometimes local TV news shows have segments that will be a consumer advocate...especially if they can be 1st in running something. I haven't heard anything in any news anywhere about these Keurig machines! It might be a good opportunity for someone to take this issue to court of public opinion! Maybe Keurig needs some outside intervention to get them to listen to customers?
Posted by: StuB at May 17, 2010 3:22 PM
@Nancy: If you have any influence with BBB, can you ask them to escalate this Keurig issue? If BBB is a major seller of this product line, including coffees, accessories, etc., maybe BBB can exert some force and put some muscle behind all of this crap. No way it takes this long to make at least SOME progress toward a fix. BBB has to have some influence with Keurig ie: quit pissing off our customers and fix your product or we NEVER carry your product in any of our stores. If BBB does it, others would be soon to follow. Anyway, just my 2 cents...
Posted by: StuB at May 17, 2010 3:26 PM
Has anyone not sent their brew basket back? Do they really charge you?
Posted by: caffine at May 17, 2010 4:14 PM
Hi,
Been reading here for awhile now. I have the B77 Select...I bought in March at Costco & I bought my parents one for Christmas...I have had a couple small problems but nothing to bad. My parents on the other had have had alot of problems & Keurig sent them a new machine last month. My Costco in Cypress, California has been out of them for a good month. Today we noticed they had more but this time they had the B70 Platinum instead of the B77 Select bundled the exactly the same including the price. We turned the box upside down to see a large sticker saying Packed on 05/10
We went ahead and bought one. We have been waiting for our B77 to die knowing it is inevitable... We are keeping our fingers crossed! We will return our B77 in a couple days...kept the original box because of everything we read here.
We LOVE our Keurig & hope this is all resolved soon! Hope we made the right discussion buying the Platinum & returning the Select!
Posted by: BillsGirlGina at May 17, 2010 6:59 PM
Hi all. Well, today I found out that all 3 brands come off the same Chinese assembly line. Not kidding here. The only difference is the external housing. The bad news. Someone I correspond with e-mailed me that Keurig does have a huge problem, and have not yet figured out the solution. StuB, those mails have gone to the BBB buyers already. I suggested they hold off bringing in units until certain they have been proven stable. Don't know how much it will accomplish, since the coffee dept. has become the largest earner for BBB. If they bring in units in June/July, they will go through the same nightmare as before they were pulled. Wish I had better news...take care, all.
Posted by: nancy at May 17, 2010 9:53 PM
Nancy... how is your new Cuisinart doing? What is wrong with Keurig?! Knowing damn well that the B70 is faulty and they keep producing them without even having the current issues resolved?! It's like Russian roulettes for the consumers... it's either a hit or miss. This is totally unacceptable for any company to produce as much as they have been and most likely replacing as many as reported to the company!
Posted by: Lu at May 17, 2010 11:31 PM
Hi...the Cuisinart has brewed since. Sat..but. contact at company says it will most likely fail, to return it, keeping for now..not even sure, he says, if machines will be stable by holidays, but he thinks so ..sorry for short post...sitting in docs....will update soon....
Posted by: nancy at May 18, 2010 10:03 AM
#7.. i think i have all of you beat!!
I just recieved my 7th B70 keurig!! yes , my 7th unit!!!
and OMG, IT HAS WORKED FOR 5 DAYS WITH NO ISSUES!
I purchased my first one in dec./09 at kohls and it worked fine for 13 months. In jan/10 it stopped working all of a sudden and i contacted keurig and they sent me another one. Needless to say, i had basically the same problem on each one and talked to keurig reps/techs (it wasn't pretty either) each time. I have HEARD IT ALL from Keurig and all of it was B.S !!! they were all nice enough and trained well in lying and denying. TOTAL P/R PEOPLE!!!
The unit is quiet, the coffee hot, the timer works,makes more than 1 cup in a row,and it doesn't JUST shut off for no reason.
I AM FINALLY ENJOYING A CUP OF COFFEE.YIPEEEEEEEE
Posted by: blondie at May 19, 2010 5:32 PM
Nah, Blondie, I still got u beat with 3 Brevilles, 3 B70s, and B60. Also, 2 Minis came gouged and warped. Love your post :-) I was thinking of having an exorcism performed, but I don't think even that would help. I have turned off the Platinum for a couple days. The Cuisinart continues for the fifth day.
Well, tomorrow, the Keurig person who sent it to me will be back from a week of travel. Her mail to me 2 days ago says don't panic, "we will talk when I get back" uh huh. Her assistant is the one who lied like a rug all last Friday. From their perspective, I can see that they won't acknowledge mine is croaking, because it is the prototype of what they are now manufacturing. The worst news they could get is that mine has gone down. The B70s are indeed back in Costco. Their Keurig response to news of my problems is "you have a Mini, use it" somehow, I had heartburn with that. Do you think it has something to do with expecting mine to brew, rather than decorating the counter?
I will post what she has to say if we speak tomorrow...be safe all.
Posted by: nancy at May 19, 2010 9:33 PM
Hi all, I woke up this morning, groggy, to get myself a delicious cup of coffee from my B70, only to find that it wouldn't work! Here's a narrative of what I did:
I put in the K-Cup, changed the setting to the second largest (one smaller than the travel cup) and pressed "Brew." It sucked in water, and then made that boiling noise for freakin' forever, changed itself to the second smallest setting (demi tas cup) and the literally shot through about a tablespoon of water that pushed out grounds and syrup-y coffee. MMM! Naturally, I tried again. This time, same thing, only it changed itself to the travel mug. Rather than pressing "Brew" I turned it off, then back on. Magically, the only option was the travel mug. So, I brewed (empty this time) and the water came out, though I doubt it was actually the right amount because it filled my cup and normally would have overflowed. Sigh. I think it's the computer on mine. I purchased it back in September and it is responsible for me getting my Master's degree two weeks ago. I hope they replace it soon...!
Posted by: Natasha at May 21, 2010 9:36 AM
I am so disgusted with the Keurig home brewers! Other than the mini's and the much older and louder versions brewers these current models are all faulty. I can't understand how Keurig can not come up with a permanent resolution. You would think that these engineers at Keurig would be able to figure out the problem and rectify it but no, that doesn't seem to be the case. This problem of has been going on close to a year now! This machine is not cheap! What I don't understand is... how come the commercial brewers have no problems but the home brewers does? Couldn't the home brewers be fine tuned to be more like the commercial brewers? These brewers' quality should be comparable to the commercial ones AND it should last for a good long time. C'mon... for the money that has been paid to purchase these brewers it should be we get what we paid for... QUALITY, DURABILITY & RELIABILTY!!! I am ashamed to say that the brewer got the better of me. This morning IT decided it was time to piss me off. I didn't have time to fuss or coax it to work for me. So what did I do? I unplugged it and smashed it to the floor! BTW - it was the 4th one! I'm tired and I'm done.
Nancy... how is the Cuisinart so far?
Posted by: Lu at May 21, 2010 12:28 PM
Hi,
I just spent the morning trying to resolve the "Not Ready" issue and wanted to report that I called Keurig's Customer Service (on a Sunday!) and the rep successfully fixed the problem for me. Before calling, I had pored through other boards and tried the reset steps (pressing the various buttons in a sequence, etc) but that had not worked for me. When I spoke to the rep. She had me take off the reservoir first, THEN turn on the machine, and then place the reservoir back in (front to back). It worked like a charm. (Thank goodness too, because I am outside the warranty period.)
I hope this simple fix helps others.
Good luck.
Posted by: J. Liu at May 23, 2010 12:09 PM
J. Liu
- That is not a fix. Your problem will happen again.
Many of us have been using the same workaround that the customer service rep told you to do. It is not a fix, just a workaround.
Posted by: Dave at May 25, 2010 10:45 AM
Sorry all, the Culinary started blowing the tops up on the. K-cups. Well, it worked 5 days. The Keurig is unplugged. I need a stress break. Director I deal with called last Thursday., asked me to please use it and take notes for the engineering dept. Not yet. Culinary #2 has brewed since Sat. I can't remember what blows up the k-cups. Has not happened to me before. Culinary was a huge help...ugh...they told me I have to push the rubber gasket around the upper needle up tight before every cup. Let them scewer their fingers. I took it back. I will plug the B70 in tomorrow. My contact was very upset I had unplugged it. Appears I am right. Mine must be the prototype for their latest "fix". I will report back....take care all.
Posted by: nancy at May 25, 2010 11:23 PM
Sorry all...in my idiotic post above, the spell checker changed Cuisinart to culinary. Now that I have confused everyone, both brewers working, Keurig still has delay until valve closes. Take care
Posted by: nancy at May 26, 2010 6:40 PM
This is a possible fix for the pump no water then shut off malfunction. Do this at your own risk. Remove reservoir and empty water. Remove three screws from the carbon filter adapter inside reservoir. Pry adapter off with dental pick or use needle nose pliers if you don’t care about ruining threads. Carefully remove silicone o-ring from valve stem with dental pick. Remove valve stem from underside of reservoir. Get spring off valve stem. Cut no more than 25% off one end of spring or the valve might continuously leak. Put spring back on valve stem with uncut end facing down. Push valve stem up from underside while using needle nose pliers to gently push o-ring back onto valve stem from inside reservoir. If you don’t use a carbon filter just leave adapter out. This fix should allow the pump to open the valve more easily and avoid annoying shut-offs.
Posted by: Simeon at May 28, 2010 9:14 AM
@ Nancy: LOL! Thanks for clarifying! I was starting to wonder if you had gotten some new brand of brewer! :-) I’m glad to hear that they are both still working though. As for mine, it’s still going strong after 21 days of roughly 4 brew cycles per day, so I’ve got no complaints yet. Oh, and as a side note, I’ve got an awesome coffee to recommend to all coffee lovers. Ironically it’s not made in a k-cup, but it’s easily one of my personal favorites, and I make sure to always buy whole beans because I prefer fresh ground coffee. It’s Peet’s Coffee House Blend, and it tastes simply amazing. Now, I should also mention that I drink my coffee black with nothing in it, so you’re tastes may vary if you add cream and sugar to it. :-) ENJOY!!
Posted by: Jason Y. at May 28, 2010 9:40 AM
Simeon,
that is not the valve that is getting stuck.
The valve you are describing just prevents the tank from draining all over the kitchen floor when you remove it. That valve is opened physically when the reservoir is inserted into the machine - it does not open and close in operation.
The valve that is getting stuck is deep inside the machine, in the line between the refill pump and the heater chamber.
Posted by: Dave at May 28, 2010 3:25 PM
I got my b70 last christmas from Kohls as a gift. I had the 'not ready' issue a few months ago but it mysteriously went away and I thought we were in the clear. Now we are having the not a full cup issue. We called customer service this morning and spoke to someone right away. They said to descale. My husband thinks that will not work because we get a full cup of water just not a full cup of coffee. The water is definitely going in the machine and we double filter our water (water softened city water, fridge filter and britta). He thinks the seal around the piston is weakened and only works when there is no resistance like when there is no k cup in place. I love this thing. I am addicted. We recommended it to a ton of people. I don't want to give it up. Keurig, please find a fix fast!
Posted by: ramblngrl at May 29, 2010 9:23 AM
Nothing but problems with 60 70 models read all comments above then called mgr BBB ann arbor mi even though i have returned six coffey makers he is unaware of any problems and says their selling like hot cakes and cant keep the platinum stocked.George Orwell where are you.
Posted by: Frank Jack Lozon at May 29, 2010 10:19 AM
UPDATE: Of course cleaning didn't work. They are sending us a new one once they get them back in stock. Est ship is not before 2 weeks! We just have to send them the k-cup holder from our defective machine. They also are sending 2 boxes of k-cups of our choice for our trouble.
Posted by: ramblngrl at May 30, 2010 11:01 AM
I have the same problem of the Not Ready to make it work I have to take the water reservoir out and press the button under the water tank and then pu it back in the machine to make it work I got it the end of march 2010. I called customer service and they are sending a new one now and I just have to mail back the K-cup Holder from the damage B70
Posted by: Carlos B at June 3, 2010 5:29 PM
UPDATE: our replacement is on it's way. they said it would take 2 weeks but I guess they found some to send a little early. Now we are on the hunt for instructions on how to take the old one apart to try and fix the not a full cup issue. I read where it could be that the water level sensor in the machine could need re-seating.
Posted by: ramblngrl at June 6, 2010 9:15 AM
My last post was February 28th when I received the replacement B77 for my B70. Everything was going along just fine, great coffee every morning. Then I made the error in judgement to clean the machine. Now, I have the stupid shut-off thing again! Run a cup of coffee and the motor just runs until the machine shuts off or I dislodge and drop the water tank. So, another communication with Keurig to see what they plan to do now that I'm freakin' hooked like a heroin addict on the X-Tra Bolds!
Posted by: Kathryn at June 11, 2010 9:41 PM
Anyone have any more updates on a "fix"? I've been holding off contacting customer service for my third replacement unit, waiting to hear that they've finally fixed the issue. Not worth getting a new one if its just going to have problems too. The good thing is the problem with mine seems to be sporadic, so more often than not I'm able to enjoy a good cup of coffee.
Posted by: Chris at June 18, 2010 10:12 PM
Recieved the replacement brewer, this is our 3rd brewer since December. This time we got the B70 again which was our original, they first gave us a B77 for a replacement because the B70's were out of stock in February. I don't expect any problems right away. Just a note-the change in how it pumps, heats and pushes out a cup is very noticable. This brewer sounds as if it starts with a fast pump then slows down. The noise is definately louder than my first B70 and the B77. Maybe they gave up on the "quiet-technology" to solve the pump shut off problem. That said, it's not that noisy to be a problem so I'm not sure why they made a chnage and why people complained. I'll keep you posted, my last machine went 3 months before it had problems, maybe this one will make it through the entire 1 year warranty!
Posted by: Kathryn at June 24, 2010 8:59 PM
Just called Keurig again for all the same reasons you all did.Talked to a not very nice person, so sadly I was not very nice either. I am not very tech savy, so I am at their mercy. They are sending me a new one, or perhaps a refurbished one, we shall see.
Posted by: Beverly at June 29, 2010 9:58 AM
I had the same issues you all are having. I was on my 3rd one in 2 months, all bought from Costco, when I called Keurig, they sent me one on Feb 14th (B77). All was fine until 3 weeks ago. Shutting off after every cup, and then the next cup was short. I actually descaled and it made it work for 2 days. Then same issue. Just shutting off, not the Not Ready. Anyway, called customer service, they picked up within 3 min, transfered me to a "specialist". He made me clean the needle and rerun. Same thing, so they are sending me a new one. This time it will be the B70, he told me it was an upgrade as they are no longer making the B77. They now want the entire old machine back. Customer service was great. Call lasted no more than 25 min. Just wanted everyone to know.
Posted by: LP at July 2, 2010 12:46 PM
I got this model This weekend and HATE it. the coffee tasts like water ... whatsthe sense in having thsi big machine with size options and only one size k cup. In the am it takes me three brews to fill one mug( 3 k cups at 50 cents each I can but coffee at a drive through ) I called CS and they were no help...
I gave this away... as its easier to just use my Grind and brew coffee maker coffe is fresh and always good
would like to get the small one to make a small cup of tea or hot cocoa or that small cup at the end of a day but it has no water resovior and it takes three minutes to make and costs close to thsi.. Ill just boil watre the ole fashioned way
Posted by: jodi at July 7, 2010 11:32 PM
3rd machine for our family since Christmas. Thankfully Costco is very liberal with their returns. All 3 of ours started to shut off after making just one cup. I've been trying to read through all of your responses. Am I correct that Keurig still hasn't fixed this very well known issue? Are there any new models out there with a fix? If so, how can I tell what generation my machine is? I love this machine when it works, but I find it unacceptable that they haven't addressed this common issue. Costco keeps taking my machine back, but I'm thinking eventually they'll stop carrying it due to all the returns.
Posted by: Mosie at July 8, 2010 10:02 AM
Some more info about my machine after reading through the posts. My machine starts with a 76.000.0000 type serial number. The number is behind the drip tray. It has 1016 stamped on the metal on the bottom. It has the warnings about hot water and the needle in red and white. I believe the water tube thing you all are talking about is rectangular (it looks like a little spout inside the tank). It seems to be pulling the water at the "end" of each brew cycle, and does seem to be louder, and ramped up for the first couple of seconds when it drawing water. Despite having set the temp at 192, I seem to be getting only about 180. Maybe my thermometer isn't the greatest though. Anyway, can I maybe hope that I have a newer, "fixed" model?
Posted by: Mosie at July 8, 2010 10:59 AM
>>>-Mosie- from your description, that should be the "fixed" model. 1016 was manufactured the 16th week of 2010, red warning, square tube, fast pumping, etc, are the signs to look for the "fixed" model, however some people seem to still be having problems with their "fixed" machines. Call me lucky, but mine has been running for 105 days, a little over 3 months, without any issues. On my other post, my temp readings were taken with a professional digital thermocouple thermometer, just brewing plain water, and the temp taken as the water leaves the spout. My 2nd gen B-70 set to 190° heated water to 181°, the new fixed 3rd gen B-70 set to 190° heated water to 178°. I've set the temp as low as possible, but still brew hot due to people having issues with heating element failure, I'm hoping this will extend the life of the machine. Optimal coffee brew temp has been recommended at 180°-190° for best extraction and flavor. Good luck with the new machine, and keep us posted :-)
Posted by: Greg in SoCal at July 11, 2010 1:57 PM
Just got a B70 from ebay (used). It only gives me 8oz of coffee when I set it on the largest cup setting which should give me over 11 oz of coffee. When I first started the machine, less than 8 oz brewed. Now that I've read here about all the problems I'm kicking myself for not reading the reviews ahead of time. A friend has the B70 and I used it all weekend at her house and loved it so much I wanted one for myself. I wish I had known about the problems being reported. Everyone who is getting a new machine sent to them... are you sending them a copy of your receipt to prove that you purchased it in the last year? Just wondering if there is some way that I could get them to send me a new one.
Posted by: Kelly Drinkwater at July 16, 2010 10:32 PM
My B70 is leaking clear water from an internal source. The water reservior is not leaking and the machine is dispensing less coffee than before the leak began.
Posted by: Clyde at July 18, 2010 12:19 PM
Guess what...Keurig wins! They will not fix these issues. They will continue to funnel the new ones out to appease all of the "angry customers" demanding satisfaction. That makes it seem like they give a crap while at the same time lulling everyone to sleep thinking they might be working on a fix. This is a poor quality product. They don't care and will not make it right. Great idea...wrong people trying to develop. You can see that people are losing interest in how often posts go up. Finally, good customers are giving up/giving in. It is easier to just forget about it and move on. I'm back to my $20 Mr. Coffee...over 6 years old...never fails. Really sad that Keurig has chosen this path. Give up...they win!
Posted by: Stu B at July 20, 2010 3:00 PM
Kelly,
The unit on Ebay was likely a failed unit that was already replaced that the owner either put it on ebay knowingly, or gave it to someone else that then put it on Ebay. If true, Keurig already has that serial number listed as replaced.
Posted by: Dave at July 21, 2010 10:15 AM
No Stu, I have not given up. That gd B70 from March is still brewing every day, but it is cranky as all get out. As I reported before, it kicks back out to 'not ready' until some valve clunks closed. Meanwhile, both Cuisinarts failed to pump. Note that all brewers are back as available on the Keurig site, and now they are also carrying the cuisinart model. Big mistake. My Breville was finally replaced again this past week. It had been dead in the closet since March. Keurig does care, Stu, but their backs are up against the wall. They have been replacing brewers over and over since last fall. If they do not turn this around by this holiday season, my opinion is they will not survive. Not even with Green mountain owning them. They must restore faith in their brand name. We know the jump start is not a reliable fix, but as long as they continue replacing them, I repeat the comments from my very first post. I feel very badly for the company. They have a beautiful product, and have been done in by their attempts to please their customers by making them quieter. I have not posted because I have been fighting tooth and nail with Garmin. 4 GPS' arrived defective. I have been battling Bluair, who cannot make an air purifier that lasts more than 3 days before it starts to rattle, and that piece of junk was 800.00. I think people are trying the latest batch of machines, and are waiting to post until they see the longevity of the newer units. I would bet there are still a lot of folks reading this thread....take care all..
Posted by: nancy at July 22, 2010 7:21 PM
nancy: I do admire and appreciate your "stick-to-it-iveness"! However, I think your faith in Keurig is misplaced...but that's just my opinion. It would be much better if a company would buy out the Keurig name, invest some $$ in R/D and roll out a working model. If they cared, why would they just keep sending out faulty units to customers? How many posts are out there that say they are on their 4th, 5th, 6th and more units? That is not the efforts of a caring company that wants "customer satisfaction". Again, I will restate my position...Keurig wins. Someone, sometime, will come up with a similar product that will utilize the K Cup process...only then will I dare trust something. But, good luck Nancy! I will continue to read this on occasion. I hope you prove me wrong!...for the sake of all these unhappy "customers" of Keurig. They (we all) deserve better!
Posted by: StuB at July 23, 2010 10:39 AM
I've mentioned this before, but I gave up after 2 failed B77's and in March switched to the Office-Pro model. This is based on the old platform that is still a solid performer. So what if the pump is louder. It never fails to give me my coffee every morning. My wife said the "humm" of the pump does not bother her one bit.
Posted by: Steve at July 24, 2010 11:32 AM
On my 3rd Keurig B-70 in less than 2 years! The first one vibrated into next week every time it refilled itself! Lasted about a year and then the flow reduced itself to a trickle and then finally just quit working all together. The second unit was much quiter but only lasted about 5 months and then also stopped brewing properly. I only use purified water and brew 3-4 cups a day. The new one sounds like it has a two speed pump in it? You can hear it change pitch as it brews and refills. So far I am not convinced Keurig can make a reliable coffee maker. What is so hard about pushing hot water through a small cup? I purchased the first unit at Kohls and they are really good about taking it back. I suppose I will just keep returning them every time they fail with hope Keurig can one day finally get it right. I do plan on turning the unit it on only when I need a cup of coffee and then turning it off when I am done. I used to set the timer to go on about 10 minutes before I needed it and then left it on for 2 hours in case I wanted more coffee. I will not do this any more because I think the hot water just sitting in the unit is damaging the components. I think over time this is what is causing all the damn problems! Hopefully this will equate to a longer life time.... fingers crossed!
Posted by: Jaime Rose at August 1, 2010 11:19 PM
Disenchanted.... yeah , me too. when a $200 coffee machine doesnt last a year; I have a problem with it. My fault I didn't send in the warranty card. Keurig couldn't even repair the machine. It just totally stopped working and I am the only one using it. They offered me a discount on a new one (for a price I could have bought a lot of places) but I told them , "no way will i buy another at that price when they do not last ". A crying shame.... they are slack.
Posted by: Dee at August 8, 2010 2:49 PM
Addendum. Obviously Keurig is not strong in customer service nor coffee makers. After reading the posts, nothing would make me buy another one. They need to wake up. This damned machine never worked right, from the very beginning. I mean how hard is it to make a coffee machine?.. They aren't slack, THEY SUCK.
Posted by: Dee at August 8, 2010 2:57 PM
Hi all. I so,so,so wanted to get a Keurig for work, but after reading all of your post I am not so sure now. My unlce has had 4, his last one seems to be doing well but 4 units? I know some of you have had more then that. I have had the Emerals coffee and its one of the best I have ever had,that is what prompted me to buy a Keurig. Are there any sucess stories out there? HELP!!!
Posted by: Avi at August 9, 2010 2:53 AM
Wow. Here I thought we were the only ones with problems. We are on our 4th Platinum in 1.5 yrs! Bought our first one Dec. '08, worked great for awhile then started short cupping, same with replacements 2 & 3 (none have worked longer than 5 months). I have descaled and done everything according to directions. The only positive thing I can say is that I have had very good customer service. I am going to be calling them tomorrow to ask for an older version to see if that might help!!! We LOVE the coffee (especially Timothy's/Emeril's) and the brewer...WHEN IT WORKS. If anyone knows of another brand, please post it! Oh yes, our daughter has had one since Dec.'09 without a problem!
Posted by: Ruth at August 15, 2010 11:23 AM Post a comment
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Review: Keurig Platinum B70 K Cup Single-Cup Brewer
