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I just received the new B70. Not a big deal but when setting the clock passing 11:59 - AM and/or PM does not change. It changes at 1:00.
Is there is a fix for this or am I stuck.
Thank you,
Wade
(770)513-2737
Posted by: Wade at October 13, 2006 9:07 PM
I bought my Platinum B70 a couple of months ago, it was working great. Now, all of the sudden this weekend it has stopped working; all it says is "NOT READY", but won't tell me why it's not ready, and I'm doing everything exactly as before when it was working great. Very frustrating. I expected more quality out of a $200 coffee maker
Posted by: lunksmoo at December 3, 2006 9:44 PM
I got the Keurig B70 + My K-Cup specifically to brew loose leaf tea and it works great, but for most teas you'll need to grind the leaves finer, but you need to do that anyway with coffee beans so I don't see that as a problem at all.
Posted by: abc at December 10, 2006 5:01 PM
Just got my B70 a few days after Christmas and it's great. Only had it a short time but no problems so far but that's why you have a warranty. One thing I like about the Keurig over other brands is the "My K-Cup" filter that lets you use your own coffee or tea. Nice. I'd reccommend Keurig.
Posted by: Jim at December 30, 2006 12:04 PM
I'll echo the comments by lunksmoo. Got a Keurig B70 for my wife for Xmas 2007. Here it is, not even four months later, and the unit suddenly started telling me it's "NOT READY" with no explanation, no apparent reason, and no apparent fix. Now I have to send it back to the manufacturer for a fix? Just great.
Posted by: JimG at April 11, 2007 11:50 AM
I love my Keurig - got it for Christmas 2006 used it up until about a week ago when it started popping my circuit breaker every time it tried to brew a cup of coffee. Not sure what the problem was, so called customer service. It was 7:30PM, the gentleman took down my information and said that someone would call me back the next day. The Director of Customer Service called me at 9:35, by 9:45, she was making arrangements to ship out a brand new machine. I received it today and will call her on Monday to have her arrange pickup with UPS of my old machine in the new packing material. No trouble, no hassle. Yes, there was a problem, but I have never experienced more stellar customer service in an organization.
Posted by: Chris at June 1, 2007 10:17 PM
We're having the same 'Not Ready' problem. Just left a message for customer service. We just got it for Christmas so we've been using it less than 6 months. Aside from the current problem we've loved it!! Hopefully cust serv will be able to get us a new one!
Posted by: Coleen at June 2, 2007 8:41 AM
I'm having the same NOT READY problem. The machine is only 7 months old and still under warranty. I have a call into customer service, but I fear that I'll have to send it in for repair! BUMMER!!! Considering all of the above posts with the same problem. . .there's obviously a GLITCH in the B70!!!
Posted by: Rose at June 14, 2007 6:58 AM
Yes, there is a problem with the B70. We got ours in Feb '07 and it got stuck in "NOT READY" as well. I called Keurig customer service and they are sending out a new B70, but, they are backordered. They must be in short supply due to this defect. We think that a power outage or surge caused the problem because it became defective right after we had a power outage. We now have a surge protector for our new machine whenever we get that. Apparently, the B70 is very sensitive to electrical surges.
Posted by: Monte at July 5, 2007 10:09 PM
My Keurig Platinum B70 also got stuck in "NOT READY" after several months of use. Customer Service at Keurig confirmed to me that there is a glitch in the machine that causes this problem. It has something to do with the heating element. I was told that the glitch has been re-engineered and the problem solved. Customer Service was wonderful and immediately shipped out a new machine. No returning the old machine for repair, they just send you out a new one. GREAT!
Posted by: Dennis at July 15, 2007 12:17 PM
Well, I'm out of a great coffee maker but glad to hear I'm not alone. My 6 month old B70 has the same issue "Not Ready". I was told today to expect a call from customer service tomorrow... Im keeping my fingers crossed - I LOVE this machine. I'll post the outcome :)
Posted by: Julie at August 8, 2007 7:47 PM
Ditto on the Not Ready message. It was working fine for 10 months and then this! I will not be a happy camper in the morning without my java!! I hope to hear from customer service too!!!
Posted by: Kathy at August 17, 2007 11:17 PM
Just today had the "not ready" issue with a B70 bought in June. I have a call in for customer service and they promised to call back in 24 hours.
Sheesh! Looks like I'm not alone.
Posted by: Chuck at December 17, 2007 7:32 PM
I got my new keurig b70 a few weeks ago and haven't had any problem except I don't get a full cup of coffee everytime sometime it's only half in which case it makes it to strong and other times not strong enough. Also, why do the k-cups cost sooooo much? I do have the k-cup make your own brand but it does not taste the same it's druggy in the botton. Is anyone else having this problem?
Posted by: June at December 24, 2007 9:16 PM
I received my coffee pot in Aug.2006 and Christmas morning I got the "Not ready" sign. I contacted customer service and they extended the warranty since the year had passed and they are sending me a new updated B70. The rep. said they haven't had any returns from the updated one. The were very efficient and curtious!
Posted by: Karyn at December 26, 2007 4:03 PM
I have the B50 and just received the B70 December 2007. The B50 makes a better cup of coffee. The B70 is faster, but the coffee is weaker. (I think I can wait another 15 seconds for better tasting coffee.)
Unless you use the same size cup, you have to select the size and then select the brew button. On the B50, when you select the size, it automatically brews.
B50, to use a travel mug, I brew two times.
B70, the travel mug size is useless, unless you have the strongest k-cup coffee. Since the rest of the size settings produce weaker coffee than the B50, I can't imagine the strongest k-cup coffee tasting very good using the 11.25-oz. setting. (But, to be fair, I haven't tried this setting with bold k-cup coffee.)
Pros:
Can set when to come on and off,
Can set time to shut off when not in use,
Temperature setting,
Design
Cons:
Makes weaker coffee than the B50 (faster is not better),
On/off button on the back of the machine
You buy a coffee maker to make good coffe; save your money and buy the B50.
Posted by: Deborah at December 27, 2007 7:16 AM
We have had the B70 for about 6 months now and it is the best thing since sliced bread!!! It would be a little more convenient if the "ON" button was not in the back.........
But I still love this machine!!
Posted by: Monica Bliss at January 28, 2008 11:38 AM
I just started having the same problem as June. Sometimes I only get a small amount of water out of the machine. I've found that if I put my finger over the return tube to the water tank that water will come out of the K cup. If I don't, nothing comes out.
Posted by: Kris at February 18, 2008 10:42 AM
Same experience: "Not Ready". Keurig readily replaced the unit outside of WARRANTY. Updated Model. Apparently there was a problem with the HEATING ELEMENT.
Good People.
Posted by: CHUCK R. at March 13, 2008 8:51 PM
Got mine Jan. of 08 for my birthday. The "Not Ready" problem happened yesterday. I called and they are replacing it since under warranty. Hoping to find also the heating element online to order to fix the one I have.
I've loved the unit though. Great coffee and the convienence was great and frankly priceless. I am assuming I had one of the old models before the fix on the heating element - and hoping I get one that is defect-free now.
Posted by: AkCoug at May 6, 2008 12:33 PM
My b70 is acting funny. The ounces for each brew size are somtimes over fill & also under fill. I did descale. anyone heard of this problem & what needed to be done. TIA
Posted by: dianeb at July 6, 2008 3:59 PM
well after 18months of operation i got the dreaded "not ready" failure. I have to give credit
to the customer service dept, Gale in particular. She was super nice and extended my warranty on my B-70. A new one (hope its a new one) is on the way. Hope I can get at least another 18 months out of this one.
Thanks
John H.
Posted by: johnh at July 26, 2008 2:30 AM
UPDATE on previous post. I had a problem with my heating element. They replaced immediately with 2nd machine. The 2nd B70 lasted about 4 months and then the same problem - "not ready" - no noise from unit (not heating).
They shipped 3rd unit (Aug 08). Told me it was my well water. However - we have a $10,000 filtering system. It seems Keurig wants to limit my warranty because of having well water - advised to descale monthly. I have no problem with doing this - but in the manual it says that the unit should tell you de-scale. I never received any of these notifications. Also - because of our filtering system - I'm hesitant to think it was mineral build up that fried the unit/heating element. I'm wondering if there is still some sort of defect.
Posted by: AkCoug at August 16, 2008 12:43 PM
Received a B70 as a gift in May of '07. In March of '08, I saw the dreaded "Not Ready" light. Customer service was great and sent out a new unit and I had it in two days. Two days ago, I woke up to find that "Not Ready" light again. Customer Service said that they would send me a new one right away. Ihope this one lasts a while.
Posted by: mike at September 8, 2008 4:17 PM
just purchased Keurig premium at Costco today ( 9/27/08) and looked forward to firt cup - set up as per instruction --> did not prime, but after a while went into "not ready" blinking message - won't reset, wont power off, no buttons responding, tried manually by unplugging and replugging multiple times to no avail. the web site with no advise, very disappointed!
Posted by: gkim at September 28, 2008 12:16 AM
i had mine 12 hours. received it friday night. primed it. did all the right things....saturday morning - not ready. the customer service person said i had to wait until monday for tech support. i told her what i read on the internet about the defect and she got - shall we say "testy". about 4 years ago i received a new machine that smelled from vinegar...and asked me to prime it from the first day. i am a bit disenchanged with keruig.
Posted by: francine at November 9, 2008 10:03 AM
sorry - in my last post i meant to say disenchanted - not disencharged...also what i was trying to explain is that a few years ago they sent me a refurbished machine instead of the new machine i had paid for. i am at a loss, i love the concept but their quality control seems to be lacking
Posted by: francine at November 9, 2008 10:07 AM
Just got mine at Costco. Followed the Primer instructions, "NOT READY" will not stop blinking, never even got to use it, reading these posts tell me this thing does not work.
Posted by: kams at November 11, 2008 1:33 AM
I just got my B70 and "Not Ready" won't stop blinking either. Didn't even get to use it and have to send it back. Going to buy a different model.
Posted by: Ali at November 26, 2008 5:47 AM
Same thing has happened to me. I bought my Keurig on October 1 (fortunately I kept the receipt for proof) and now today December 1 I'm getting the dreaded "Not Ready" blinking light. I called customer service and have been promised a call back from their tech people first thing tomorrow morning.
I love my Keurig but this is frustrating. What am I supposed to do for coffee in the meantime until they resolve this issue?
Posted by: Allison at December 1, 2008 6:16 PM
Got my b60 for christmas, took it out of the box, didnt even ask to be primed, and is stuck in the NOT READY screen. Shame. However, since it was a christmas present, i dont have the reciept. Blast. How am i supposed to fix this? I wonder if i can take it apart and tinker around a bit. See if something is clogged. Maybe the needle is clogged, or something. Has anyone tried to open theirs up? Ide call customer support, but its christmas. Oh well, tomorrow isnt christmas. Hope they can help.
Posted by: andy at December 25, 2008 12:03 PM
Got my B70 for Christmas and never got it working. However, I did start the priming process but it never completed and I ended up with the same not ready message. I also will be calling customer service tomorrow and am considering returning it for a refund. Thanks for all the great posts. I now know that it's a glitch that they have and could mean problems for the duration of owning the Keurig. May not be worth the headache...
Posted by: Denis Houle at December 25, 2008 10:21 PM
I got the B70 for Christmas and the water only heats to 160 degrees instead of 192 degrees that it's set at. I guess it's a lemon, so I'm going to try to exchange it.
Posted by: Heidi at December 26, 2008 12:02 PM
I have a B60 and it does not have the "NOT READY" problem when I did the "priming" process. So I brought this B70 during Christmas this year, I had the exact "NOT READY" problem during the "priming" process like most of the people here. They sure DO have some engeineering/quality control issue here. No water was coming out and it looked like the pump had some kind of problem in getting water from the tank when the "priming" process was taken place. Instead of waiting a technican to call me back on Monday, I decided to ask my friend Google. It appeared there are a lot of people have the same problem and only ONE of the postings offered a solution and it WORKS!!!
Here is the link and the extracted method in showing you how to reset the B70 so that you can retry the "priming" process. PS: You may have to try MANY times for the step #3 as described.
http://www.all-about-coffee-makers.com/my-experince-of-keurig-b66-coffee-maker.html
Fixed Not Ready Mode
by: Anonymous
Bummed - I talked to Keurig this morning (Dec 27, 2008).
There are 4 steps to fix this:
1. Simultaneously press and release "small mug" and "medium mug". Immediately afterward press "menu" 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen.
2. Press "menu" once. Your LCD screen should say Brew 0:00.
3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays "auto ____". If it continues to flash "Not Ready" and "Brew" then you can just keep trying step 3). Press and hold "medium mug". While holding "medium mug" press and release "menu". Immediately after pressing "menu" (while still holding "medium mug") press "small mug". Release "small mug" and "medium mug" at the same time. This entire thing needs to be done very quickly. as soon as you release "menu" go to "small mug" and release both buttons quickly.
4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.
GOOD LUCK :o)
Posted by: Harry at December 28, 2008 10:05 AM
When the unit worked, I really liked the machine. Despite being noisy, I was pleased with the coffee and the convenience of one cup service.
Depending on when it stops working (and it will stop working), you may or may not have any recourse with Keurig. My B70 was working perfectly one day and the next day it had the dreaded "Not Ready" phrase displayed on the indicator. No warning signs. Just immediate and complete failure of the unit. The Keurig B70 has a defect in the water heating element. Do some Internet searching and you will find many dissatisfied consumers. Keurig seems to handle the warranty claims in a professional manner and on occasion, will extend the warranty to keep the customer happy. You can typically expect them to reconcile a defective unit up to 18 months past the purchase date. The real problem lies outside the 18 month period. They won't offer a replacement. They don't fix the broken unit. They won't sell you a replacement heating unit. Their only solution is to have you throw out the old unit and they may give you a discount off a brand new one.
Personally, I would expect a $200.00 appliance to last five or more years. If such an expensive unit failed, I would expect to have the option to repair it and not fill a landfill with a very new looking appliance. This policy is environmentally irresponsible.
Posted by: ew at February 10, 2009 1:09 PM
Bravo to the post above from "ew." I've had my Keurig B70 for about 3 years now and have never had a problem. Then one day, poof, the "Not Ready" message appears. I tried every which fix to no avail. I was stunned when Keurig's customer service told me they don't fix the machines but would replace at a lower cost. Yes, that IS environmentally irresponsible. Are they really trying to tell me it's impossible to replace the heating unit? I really doubt that. I feel the same -- $200 is a lot of money to spend on a coffee maker and only get 3 years out of it. If I didn't love the damn thing so much I would not get another one, but I've yet to find a machine I like as much as this one (when it's working!) Shame on Keurig for not offering repair service. And by the way, they do not offer extended warranties, either. Bad business!
Posted by: mandamoose at April 20, 2009 2:15 PM
Wow......Only read a few of these reviews. Some good, some bad. I received a B60 for a gift about 2 months ago back in the beginning of March of 09. . From the time I plugged it in, it made somewhat of a loud noise. I saw this in a few reviews and thought that it was normal.
Now I know this particular person paid $149.00 for the Keurig B60 and that's an awful lot of money to spend on a coffee maker despite the fact that it does it relatively quickly. But, if it works, makes a good cup of coffee in under a minute and continues to work, I figured it would be money well spent (on me).
Well, it stopped working yesterday, the 30th of April 09!! The noise has grown consistently louder and the brew sizes are not consistent at all. Now when I close the K-cup into the resivoir and push the button, it spits out about 1/10th a cup and then waits 2 and a half minutes to pour out another 5/10ths of the same cup. Then I have to lift the k-cup holder, push it closed again and then push the next size smaller button and repeat step one, then wait another 2 and a half minutes!!!! VERY ANNOYING!
I tried descaling yesterday with White Vinegar and it obviously didn't work.
Now, I really like this coffee machine because of the timely fashion I can have a cup freshly brewed gourmet coffee for me in the morning. But I'm debating whether or not to go and spend an ADDITIONAL $170.00 on the B70, only to find out that it's going to do the same thing in a short amount of time!
As a few of the last posters here stated, if I'm paying that much money for a coffee machine, it had BETTER work continuously for a period of AT LEAST 5 years, if not more!
I'm going to contact Keurig about this B60 that I received and see if they will repair/replace it for me at no cost since it is only 2 months old! I hope I don't get the run-around!
Will keep everyone posted!
Posted by: Danny at May 1, 2009 3:54 PM
I just recently upgraded from one Keurig maker to the new Platinum - however, only 2 weeks of use and I'm running into the same problem as I did with the older model, the coffee stops brewing half way through making me start over again with a new kcup. I frickin' love this machine, so I have no plans on not using it. I've contacted customer service today to see what can be done to fix the problem. I would still recommend to anyone to ditch the old pot coffee maker and switch to a Keurig machine.
Posted by: CoffeeNut at May 29, 2009 6:30 PM
Don't buy a Keurig B70. Stop working today with the "Not Ready" on the LCD. Customer service made me feel like it was my fault! From all I have read on the internet, it is a problem with the water pump. This has been a promblem for some time. So I will tell everyone I know not to buy this product. Customer service would do nothing for me and my machine in only 2 years old. Again, don't buy any Keurig.
Posted by: Jeanne at June 29, 2009 9:47 PM
Just got a replacement for a B70 Platinum that the heating element failed after 2 years. Had to pay $130.00 but also got 4 free boxes of my choice of coffee.
Let me tell you that the new unit with the quiet feature is completely silent. There is 0 noise.
Keurig customer service has been great. Have purchased over 10 units in the past 4-5 years for ourselves, parents, sister and friends.
Great product and great coffee.
Posted by: Jr at July 9, 2009 12:06 PM
I got a B60 and I don't know if it was a bad one or not but it was loud, similar to the old Senseo. I love the taste of the coffee so I decided to bring it back to the store and spring for the B70, let me tell you it was day and night the B70 was very quiet and much faster well worth the difference in price. So my ADVICE TO ANYONE DECIDING BETWEEN THE TWO GO FOR THE B70 YOU WILL LOVE IT.
Posted by: Alvin at July 20, 2009 4:33 PM
I purchased a B70 1 yr ago and today it just stopped working. After spending time with customer service, they determined that the pump was broke. I called on a Sunday afternoon, got a human on the phone and they were very prompt and respectful. I have a new machine coming in 10 days. My B70 has always worked wonderful, and the thought of brewing coffee using a filter brew system sickens me. Make sure you DESCALE your machine every 4 months or so depending on usage. Those pesky minerals will ruin your keuring. USE FILTERED water .. keep it clean and you, will enjoy your mornings with keurig.
Posted by: claire at October 4, 2009 3:11 PM
KEURIG B70 vs KEURIG B77. To tell you the truth, I'd never heard of the Keurig B77! My friend was heading to Bed bath and Beyond to pick up the B70 for me. She first stopped at Costco to do some shopping. She called me to inform me that Costco had a Keurig B77 model for $139.99 and would I be interested. I checked online and was at first skeptical because; I had my sights on the B70 model. I had read all the reviews and knew this was the model I wanted. I told my friend to take a picture of the box with her camera phone and send it to me. Low and behold, the picture on the box looked EXACTLY like the Kuerig B70! I still was skeptical. So, I went to BBB website and compared the features. The unit on BBB website was $169.99. In the box, you get just the unit and a 12 k-Cup variety pack. CHECK THIS OUT! The Unit at Costco is $139.99. Not only do you receive the Unit and the 12 K-Cup variety pack, you also receive, 60 MORE K-Cup varieties FREE!!!! Thats right, FREE! For $139.99 YOU RECEIVE THE EXACT SAME MODEL B70, plus, YOU RECEIVE 72 free K-CUPS varieties! not finished yet! AND, You also receive a FREE K-Cup Filter!!! Thats right! The device you normally pay $14.99 for, that allows you to brew your own coffee grinds? This is also included FREE of charge, in the box with the Costco Model B77! I am so GLAD my friend found this at Costco! Don't pay $169.99 at BBB or any other place for the B70 model! GO TO Costco and get the B77 Model for $139.99!!! It is a much better deal!!! You get the B70 + EXTRAS for $$$ less!!!
Posted by: Vincent at October 5, 2009 3:32 PM
I'm on my third Keurig brewer and it just died this morning. I got my first B60 in 2007 and it lasted about 9 months when it stopped pumping. Called Customer Service and they read me the usual riot act about well water, but we have a reverse osmosis system for our water which should give the same results as bottled/filtered water. They did replace the unit with a new B60 that was dead out of the box. Called Customer Service again and this time they upgraded me to a Platinum B70. This third unit is just about a week over 1 year old and this morning after I popped in a K-cup, it started up but then did not pump any water through the cup. Called Customer Service, informed them that I have been descaling it monthly, and that it stopped pumping. Tech support is gone for the weekend and they are supposed to call me Monday.
I've been very happy with the coffee it makes although it performs best on the "small mug" setting. I generally either use 2 K-cups or 2 My K-cup portions and run the cycle twice to get a large mug of coffee. It also makes great iced tea if you use a finely grained loose tea such as an English Breakfast. It's a great machine when it works, but I'm disappointed that their quality control seems so poor.
With the previous two failures, Keurig sent two new machines instead of asking for the defective units back. Since they didn't want the old machines back, my extremely handy husband took a look at them to see if he could diagnose the problem, especially to check Customer Service's claims that not descaling caused the first failure. There was not a SPECK of scale on that unit so for those of us who have been scolded by Customer Service that we've abused the machine with our toxic well water, don't believe them.
I'm assuming that since the current machine is just barely 1 year old that they will again replace it, but it's disappointing that the units fail so soon.
Posted by: Beth at November 21, 2009 4:09 PM
According to the downloadable manuals for the Costco B77 and the Keurig B70, they are not the exact same model. The B77 has 1 fewer brew sizes and you can not change the brew temperature compare to the B70. If those features are not important to you, then the B77 is a better deal since it comes with 60 extra k-cups and the My K-Cup insert to use your own ground coffee.
Posted by: Howard at November 25, 2009 12:05 PM
Im on my 3rd B70 in 3 months. Same Not Ready message and the pump will not pump water into the machine after making a cup of coffee. Keurig has replace the machine twice, now i have to call them again tomorrow, (called them Tuesday) and tell them that the routine they put me through did nothing to solve the problem. It has to be a design flaw that they can not fix. I love the machine but this is getting annoying, having to send back each machine, for a new one, and than ending up with the exact same problem with the new machine.
Posted by: Joyce at November 26, 2009 9:11 PM
Looking to purchase the B77 at Cosco...Does anyone have any idea what the temperature is set at seeing it doesn't have a temp. control like the B70 model? Thanks.
Posted by: Mary at December 1, 2009 6:21 PM
Well, I just received the "Not Ready" message that many others have complained about on the B70. I've also had occasional 1/2 cups brewed for no reason that I can understand. My wife descales the unit monthly. We've given a number of B70's as gifts. Everyone loves them but I'm afraid in the end they'll end up with similiar troubles.
Posted by: Frank at December 25, 2009 2:04 PM
IF THIS IS YOUR PROBLEM E MAIL ME AT N3LRJ@YAHOO.COM SO WE CAN GET TOGETHER TO GET KEURIG TO FIX THE DEFECT
My brewer keeps shutting down. No one there at Keurig seems to be able to help me out. I am disabled 43 years old and on a fixed income. I wanted to get my wife a nice Christmas present and its broke. It doesn't shut down after ever cup its periodically. It must have a short or something. I have done all the tech support stuff purged the water tank everything. this is only the fourth day I have had my brewer. I spent $170 dollars on this coffee maker. I have had the pleasure of using one a few years ago at work and my wife saw adds on TV and she wanted one. I figured I would surprise her and get a nice one. For the money I spent I shouldn't have to call and call time and time again and be treated like an idiot pull the water tank off put it back on. Waste spring water brew cup after cup of hot water and why to try to tell Keurig that it is broke. The last time it happened I was trying to brew a cup of coffee and it shut down before it was done. I spent well over three hundred dollars on coffee and accessory's . At this point I am ready to ship everything that is left back. I thought that for the money I spent I would receive better service and support. I guess I was wrong. All I asked for was a replacement and to have it for Christmas morning. My wife and I would really like a brewer but I don't know at this point. I ordered everything from Keurig figured I receive better service if something went wrong. Now I have a broken brewer all I will probably get is a REFURBISHED brewer for a replacement. One hundred and seventy dollars for a refurbished brewer. HHMMM. You do the math. Now at this point less then a week from Christmas and I won't be able to get her something else like the Gevalia coffee brewer before Christmas. I would like to thank everyone I spoke to up til this point for a rotten Christmas for my hard working wife. I also spoke to someone who was supposed to replace my brewer. They were supposed to call Monday at 3:30 or around there. They called Saturday morning and had me waste more water pull the water tank off and put it back on then tell me it is working fine. Then about an hour later it shuts down while brewing a cup of coffee and NO IT IS NOT MY OUTLET IN THE HOME I DO HAVE A BACKGROUND IN ELECTRONICS.
OK SO YOU AT KEURIG TELL ME WHAT TO DO???!!!!
ONLY A FEW DAYS LEFT TIL CHRISTMAS.
THANK YOU VERY MUCH AND HAPPY HOLIDAYS
Posted by: Jim Scharf at December 26, 2009 1:03 PM
Got a B60 from my wife for Christmas last year and we have become abusers. Just upgraded to a new Platinum and it occasionally locks with the NOT READY syndrome while quietly buzzing/humming as if it's trying to pump. It has happened three times, all after refilling the reservoir. Unplugging for five minutes clears the condition but it has become a nuisance and I'm fearful one time it will be a permanent condition. The damn thing is like crack for coffee drinkers though....
Posted by: JohnCap523 at December 26, 2009 9:40 PM
I completely agree with JohnCap!! I love my Keurig and would not give it up for the world but I am getting ready to call customer service yet again!! Same problem, brews a cup and then sounds like it's pumping water but isn't and then shuts off!! I hope they are working hard on fixing this problem! I have nothing but praise for their customer service dept. though, they have always been wonderful! I wonder if in trying to make it quieter, they somehow created this problem of it not pumping the water right...??? I would rather have the little bit noisier B60 back as long as it works!!!
Posted by: A. Harris at December 29, 2009 11:35 AM
Let me know what they say. I am having the same problem. It sounds like it is pumping water but no water is drawn. It then just turns off.
Posted by: Bill at December 29, 2009 3:18 PM
Hi
Bought a B77 at costco,it lasted three days before the not ready light came on.After unplugging it for five ninuts,i can make one cup of coffee,then the not ready comes on then the shuts off.I liked it when it was working.got a lot of K-cups.Going to take it back tomorrow
Posted by: BUDDY at December 31, 2009 1:28 PM
FWIW,
I got a B77 from Costco on Nov 25. Wouldn't prime.
Finally got it to prime a half an hour later. Worked fine for 2 days. Would not pressurize and release hot water into the K-cup.
Replaced it with another one. Been working fine until this morning when after brewing a cup it could not draw water from the reservoir. I ended up forcing water through the bottom of the reservoir using a squeeze water pump. Works okay now.
My brother's B77/B70, also from Costco but a year older) is MUCH noisier filling water into the heater. I think Keurig changed the water fill pump to a quieter one but the new one cannot handle any air in the system as it can no longer pump. The older noisier pump probably did handle air better.
Now there is NO REASON any air got into my latest system. I never run it low, always fill the reservoir full by pouring water in the top and not by removing the reservoir. Always use bottled water so the dissolved gases isn't high either.
Keurig has a problem with their fill pump (maybe their pressurizing pump too as my first unit failed for that reason too). They need to change the design to a different pump OR ship a device /mechanism to allow the end user to force prime the pump.
Posted by: Dave at January 1, 2010 1:47 PM
Well, so much for that. Tonight it did it again to me twice. Turned it on, pump ran and ran and didn't pull water in until a minute or so later. Brewed 1 cup, then didn't refill.
Good thing I can go back to Costco for a replacement (for the 2nd time).
Dave
Posted by: Dave at January 1, 2010 9:54 PM
Patient: Keurig B60
Symptom: "Not ready" light is on. Reservoir is filled and needles are clean, so problem is not user related.
Earlier thread (Dec 2008) offered some hope for another Keurig machine. While turned off, simultaneously press and release the small and med button, then menu three times. You get into a programming/diagostics menu. As you scroll (via the menu button) mine says Ready 602, Brew 265, Autooff 099, Set 007, Set/set 099, Descale 099, and Menu 000. While at 000, press the med button but do not release. Press and release menu and immediately press small, then let go of small and med together. Pump ran and water circulated, but is cold. Not sure if it should be cold (just a test routine, etc) or whether the heater is blown or something more troublesome. Anyone have any ideas/experience with this information (I have no problem in ripping the machine apart if I have to. It can't be that complicated!).
Posted by: Don at January 1, 2010 11:37 PM
Having the same problem. Purchased the B77 a week ago (day after Christmas present-to-myself!), and yesterday after one cup, it shut down. I turn it back on, it displays 'Not Ready', then shuts down again. After unplugging it for a while, it brewed a couple of cups, then it shut down again. So frustrating. Based on some of these posts, I think rather than waiting in line to return this at Costco, I'll wait until after the weekend and deal with Keuring for a replacement. No sense getting another unit with the same problem.
Posted by: Kate at January 2, 2010 7:14 AM
NOT HOT ENOUGH! just got the B77 and am disappointed with performance. Water temp only 170 deg F (not warm but not hot either). Should brew at 192. Also, coffee often weak. Good tasting coffee limited to Extra Bold. It's going to be returned!!!!!
Posted by: Koffeman at January 2, 2010 9:25 AM
I finally don't feel alone in this! I purchased my first B70 from BBB back in July of 2008. I got just about a year out of it when it just stopped working. Of course it was my fault, so they say. Customer Service was great and shipped me out a new one. Within a few months I had big issues. Sometimes it would brew, sometimes it wouldn't. Sometimes it only brewed a partial cup or none at all while other times I only had the highest level as an option, but got the smallest??. Then it would sound like it was pulling water through, but it wasn't. I would have to power off and unplug for a few minutes to get it to work. So much for a quick cup of coffee. After several calls to customer service and several descalings, they finally agreed it was an issue with the machine and not anything on my end. Thanks for the credit this time Keurig...sheesh...Now I'm on my third. I've had it for 2 weeks and it shuts off after every brew. I've moved it around to different outlets to be sure it wasn't that. Does the same thing. After reading about people having refurbished machines, it occured to me that may be what I have. I was wondering why the serial numbers on this and my last machine were different - didn't even say serial number. You think they'd at least send me new crap instead of used crap. As you all know, I'm stuck waiting until Monday to get this fixed AGAIN. I love the machine but am beyond irritated about this now.
Posted by: Kelley at January 3, 2010 1:19 AM
Wow sounds like Keurig is on their way to a class action lawsuit with the b70 problems. I'm on my third one in 3 months. Same problem as everyone else. It sounds like it is pumping water but no water is drawn. It then just turns off. Each unit was less than a month old when it started doing this crap after each brew. My wife bought for me for a B-day gift in Nov. 2009 and as of 1/3/10 we will be sending the 2nd one back to be replaced by a third which i am expecting to do the same crap in less than a month. It is NOT a water issue on my end or a scaling issue. These things last about 3 weeks before they start acting up. Sounds like it is trying to pull water in and then shuts off. You have take out the water reservoir and replace and it sometimes will pull water through for 1 cup, then the same crap all over again. Gotta love a company that fixes the problems. By the time we're done we might have 12 units sent to us ours are breaking down within the 3rd week of use. Pretty pathetic and the reviews like this are all over the net. You'd think Keurig would do something about the problem instead of replacing units with additionally as bad units. IRRITATING to say the least!
Posted by: Brent at January 3, 2010 11:07 AM
I haven't yet exchanged my 2nd unit but I think I'm narrowing down the problem in the design.
- the pump cannot pump if there is ANY air in it.
- the one way valve that lets it fill the heater chamber sticks, or the pump is just weak and cannot overcome this valve when there is some backpressure.
This last part is why I think mine will brew 1 cup of coffee and then cannot pull water through for a 2nd until it cools down. I almost went to Costco for an exchange yesterday morning but it was working fine throughout the day yesterday (I randomly tried brewing just hot water through the day). This morning, first brew and afterwards no fill and it shuts off.
Does someone have a website of shame for this? Seems if there is a very active, easily found by Google, well placed website citing these problems, Keurig would be more apt to fix it. Class action lawsuits only makes the lawyers rich.
Posted by: Dave at January 3, 2010 1:06 PM
I've peered inside my B77 and found that indeed the pump must have changed from when my brother bought his and the one I got in Nov 09. His pump pulses like it's a 60hz oscillating piston pump similar to what is used in smaller espresso machines. Mine (and I'm sure everyone else that is having problems) uses a small DC brush motor driving an impeller pump. Right after the pump outlet is a checkvalve mechanism. I believe this is the source of everyone's problem. It can get stuck shut and the impeller pump cannot overcome the valve all the time.
My 2nd unit is only a month old and I always use RO water. This valve is right after the pump - there's no reason it would have any buildup of scale on it as it doesn't see scalding hot water.
Posted by: Dave at January 3, 2010 6:14 PM
I purchased a B70 from BBB last week, and right out of the box it had the same problem Brent described: "It sounds like it is pumping water but no water is drawn. It then just turns off." I turned it back on several times and it did the same exact thing. I called Keurig customer service but they said I needed to speak with technical support, which is only available weekdays 8AM to 5:30PM (when I am at work), and I HAD to be with the unit or they would not help me. So I brought it back to the store and exchanged it. My new B70, when I press the brew button, does not dispense water right away; it draws water from the reservoir for about 20 seconds before brewing (and also draws in more water after the brewing stops.) It does this every time. I realize this could be normal, but just to be sure I called customer service to ask. They said when I press "brew" it should dispense water immediately, and that I need to speak with technical support. The next morning I called from work (just to ask tech support the question, is my B70 operating properly or not?) If it is, then I don't need to troubleshoot! But customer service rep Britney absolutely refused to transfer me to tech support because I wasn't at home with my B70, so I still don't have an answer. If someone can tell me if my machine is functioning normally (I press brew, the machine draws water for ~20 seconds, then brews, then draws more water after brewing stops), please email me (zeus101107@yahoo.com). I'd hate to return a perfectly good machine because Keurig customer service is wrong in saying that water should dispense immediately with no delay, and Britney would NOT put me through to tech support who could correctly answer this simple question in less than a minute without me having to take a day off work to be home with my B70.
Posted by: Susan at January 8, 2010 12:47 AM
Susan, That is normal for the B70/B77.
Depending on the size of the cup, it will draw at the beginning and at the end. I think if you choose the smallest cup size, it will only draw at the end.
FWIW, I still have not exchanged my 2nd replacement unit at Costco but I'm tempted to today. I cannot brew more than 1 cup at a time. My B77 won't draw water in after brewing a cup unless the unit completely cools down.
Posted by: Dave at January 9, 2010 1:05 PM
Received the B70 Platinum edition for Christmas 2009. About 5 days of using this new machine it suddenly brewed one cup of coffee then shut down. I assumed maybe we hit the power button on back of machine on wall. Waited 5 minutes then turned on to brew another cup and it did the same thing brewed the one cup then suddenly shut down again. I only use filtered water and has never showed descaling required yet. Machine is less than one month old. This is my second bout with keurig machine first was a elite and it lasted 9 months then stopped brewing completely. I thought this time around to go with a better model. Well I love the machine when it works properly. I am going to return mine to the store and then contact keurig. Good luck to all of the coffee lovers and to keurig to find and fix the problem
Posted by: Angel P Cohoes,NY at January 9, 2010 7:47 PM
Angel,
You're having the same problem as the rest of us. It shuts off after brewing 1 cup because it cannot refill the heating chamber from the reservoir.
I read on another forum (I think it was the forum here on SingleServeCoffee) that when they called Keurig, Keurig said they were getting a LOT of calls about this problem. Don't know if it's 1 lot/run of this maker that was made with bad parts, or just a higher number are in customer hands now because of Christmas sales.
Wish I could talk to one of their 'inside' guys about what the problem is and whether they have a real fix for this problem. Exchanging the machine every month is not an answer.
Posted by: Dave at January 10, 2010 1:13 AM
I'VE GOT A WORKAROUND!
- first off I'm hesitant to exchange my unit for another at Costco. 2 out of 2 units have failed on me.
HOWEVER this morning I found a workaround. My wife made a cup of coffee - no problem. Of course after that one, it wouldn't fill from the reservoir and shut off. I turned it back on, whacked it a few times, same problem. Wondering how to force water through the pump to pop whatever valve that was stuck open, I remembered that the bottom of the reservoir tank outlet inserts into the maker and that if I remove the tank, then drop it back on quickly that it might work as a piston to push water through. IT WORKED! The maker then drew water into the heater and I was able to make my cup of coffee. After that cup, the same thing happened - couldn't draw water. I repeated the trick and again it started drawing water. NOTE that I did turn off the machine when I was taking the take on and off - I didn't want the pump to pull any air and lose its prime.
If anyone else tries this, let me know how it works for you.
Posted by: Dave at January 10, 2010 1:15 PM
Thanks, Dave! I just tried the "workaround" you mentioned while rinsing after descaling. I was also having the problem of short fill cups (I would get maybe 4oz out of the 12oz travel mug setting). I lifted and re-seated the water tank prior to brewing and have had a 12oz pour each and every time. This seems to be a wee bit of a hassle, but if this is what it takes to get the right cup size every time, so be it.
Posted by: Mike at January 10, 2010 10:36 PM
Glad it worked for you Mike, but I think yours is having a different problem so I'm surprised my workaround works. There's another pump that pressurizes the hot water out of the heater and into the pod. If that pump doesn't make enough pressure, you get the short fill problem. My very first unit had both problems.
If the workaround helps your problem though, great!
Posted by: Dave at January 11, 2010 1:19 AM
I am having the same problem as others, where it doesn't always draw water from the tank. I'm on my second machine from Costco (B77). The first machine, I thought I had done this, because I had a k-cup explode in the machine, and I assumed that it had pushed grinds back through the system. Returned it, and have had my second one a week, and it has started being unable to draw water sporadically, and shuts off. I have found that if I put my finger over the valve that the tank fits into, that also jump starts the pump, but as others have said, this isn't an ideal solution either! I'm wondering if perhaps a different model would not have this problem?
Posted by: Jen at January 11, 2010 8:24 PM
Jen,
What you are doing by putting your finger over the valve that the tank fits on is the same as me taking the tank off and plopping it back on. We're both pushing water manually through the pump motor, forcing whatever valve that is stuck to open up. I'm not sure where this valve is. Mine will only stick after brewing a cup. I have to wait until the machine completely cools down for it work work again UNLESS I do the tank 'plop' thing. I think makeing a brew cycle creates high pressure to force this valve tightly shut and the refill pump cannot overcome opening it.
yes, I think a different model will be better, but be prepared to have a much louder machine when it fills. My brother's B70 (I think) is much louder. As I mentioned in a previous pump I think his uses a 60hz driven piston like what is used on smaller espresso machine to refill the heater chamber. This type of pump can generate high pressure and overcome the sticky valve. To quiet the machine, in the B77 they are using an impeller pump off a small dc brush motor. It doesn't create enough pressure.
This must be a black eye for them and I think that Costco sold a lot of these B77's for them and they're getting returned as defective.
I'm going to limp by for a while and hope that Keurig comes up with a real fix and then call them up for a replacement. I'm sure all the Costco ones have the same problem.
Posted by: Dave at January 11, 2010 8:39 PM
Similar problem with B77s.
Over the past 6 days, I’ve had two Keurig B77 brewers, both purchased new from Costco.
Both have had the identical problem – the brewer will go through the prep cycle (where the display reads “Not Ready”) and then shut down completely. Once shut down, I cannot access the menu buttons at all. If I reset the power button, the exact same thing happens.
No brew, it doesn’t get that far in the cycle. The first brewer worked for about 4 days, the second worked for one night. And then each had the same issue.
I’ve tried all that I can think of. ‘AutoOff’ is NOT set. I’ve gone through the troubleshooting/cleaning sections (not much to clean, since they were both new). None of that has fixed the problem. It’s odd that they would have the exact same problem, perhaps a defective batch? When I returned the first one, Costco did mention that they’ve been getting a lot of them returned.
I called Customer Service this morning, but I was told that it would take up to 48 hours for a technician to get back to me. I'm not waiting 48 hours for them to call back, I'll return it much sooner than that.
This was my first Keurig purchase, and I'm highly disappointed.
Posted by: Mark at January 12, 2010 9:42 AM
I think you're probably right Dave, but it's certainly a disappointment... I'm going to limp for a bit too and hope they find a fix, because frankly, I'm reluctant to go out and get a different model from another store with a less liberal return policy, since it seems like lots of the models have issues... I like that with Costco at least, I can easily return it without having to fuss around with warranty, etc. And most times I'm only having one cup of coffee at a time, so I would be turning it off afterward anyway, but it's annoying knowing it's not working properly. Not to mention, AngelP above sounds like she's having the same problem with a B70, so a different model won't necessarily resolve it - I thought I read somewhere in my online searching that all the new Keurigs have the same motor, which will be a big problem for them if that's the case and this is how they function!
I did email Keurig Customer Service, I figure if nothing else, it's one more voice making sure it's on their radar, and hopefully they'll find a fix! Because I do really love the machine otherwise....
Posted by: Jen at January 12, 2010 7:30 PM
Ditto here, love the machine for the convenience - when it works! Plus now I have this investment in k-cups. Disappointing when the wife gets her cup of coffee in the morning and I don't :(
Posted by: Dave at January 12, 2010 8:58 PM
I had the problems of "not ready" then shutting off or one cup brewed followed by immediate shutoff after one week of use of a B77. Keurig told me to fill the reservoir then press down firmly on the reservoir to make sure it was securely in place. It has worked proplerly since then.
Posted by: Margie at January 13, 2010 1:41 AM
Thanks Margie. How long since your incident has it been working fine?
Posted by: Dave at January 13, 2010 8:45 PM
I have to say, since I clunked the reservoir into place, and have been filling from the top rather than removing it, and making sure that I pour the water in slowly and away from the valve to prevent disturbing it or getting air in, knock on wood, it has been working okay. So perhaps Margie's solution is the key - the reservoir is very picky about how it's set into the valve, and if not just so, it acts up! Fingers crossed!
Posted by: Jen at January 13, 2010 9:11 PM
I'd like to believe that will work but that's what I've done since day 1.
The tank clunks into place - you can't seat it further. I've always filled the reservoir in place as it's just easier and I'm afraid of dropping the reservoir (the water dispenser is on the other side of the kitchen). I never let it get low enough to trip the sensor, don't pour when it's pulling water, and pour away from the water outlet.
Posted by: Dave at January 14, 2010 12:01 AM
Update from Margie: I have my second call in to Keurig. The fill and firm push on the reservoir only worked for a day or 2. Since then performance has been intermittent. Today it took 2 tries followed by 1 cup brewed and immediate shutoff, then 6 tries followed by 2 cups and still ready.
Posted by: Margie at January 14, 2010 1:24 PM
Margie - thanks for the update. I'm eagerly waiting to hear what they tell you. There's a design problem with this particular model and if they changed the fill pump across all their products they're sales are going to grind to a halt.
Dave
Posted by: Dave at January 14, 2010 2:28 PM
I bought B77 from Costco on 12/29/09 and lasted only one day, and completely shut-off. Exchanged for a new one on 1/2/10, got the "not ready" message from the start, sometimes it would stay other times it would shut the whole thing off. I call customer service and they implied my electical outlet was not up to standards, they referred me to tech support. I think tech support should be manned 24/7 because I had to take time off work to talk to them. I heard everything from the water, to power surges, they finally said they would send me a new brewer. Just waiting for the new one, that will be 3 brewers in 2 weeks. I like the coffee, but hate the hassle. Extremely grateful for all of your inputs, I know now I am not going crazy. Extremely disappointed in the product.
Posted by: Pam at January 14, 2010 8:23 PM
Does anyone know how Keurig replaces your unit? Do they give you a return shipping label for the old one?
Posted by: Dave at January 14, 2010 11:29 PM
I have had my B70 for over 2 years and have never had any problems with it ever. I love this machine and have told all of my friends to get one. Then....yesterday. "Not Ready" stuck. Customer Service told me to descale although I thought I would have a message telling me I needed to do so. Haven't done it yet as I didn't have enough vinegar, but after reading these reviews I'm sure it won't work anyway. I have managed to mess with it and plug/unplug and finally got one cup yesterday and another this morning after almost an hour of messing with it. I, too, would have expected more use for the price paid. And, now that I am well over the year warranty, I know they won't do anything. This is disappointing because I truly love my machine. It is nice to know that it isn't anything I've done wrong as customer service seemed to imply. Now...what do I do? I need my coffee!!!
Posted by: Wendy at January 15, 2010 8:00 AM
Wendy,
Is your B70 loud when filling from the reservoir?
My brother's is. I believe the older B70's used a different fill pump that doesn't suffer from the same problem we are having - until lots of scale builds up.
Ours are failing within days to a month of being in operation.
Posted by: Dave at January 15, 2010 10:39 AM
I'm having the same issue. My wife bought me a b60 for xmas, stopped pumping water after about 4 days, took it back to BBB and upgraded to a b70 worked great for a week then the same issue: not ready, no water being pumped then shuts off. When I do get it to work its 50/50 if I get a full cup or not. THIS IS FRUSTRATING! I did my research before buying and it seem like people loved these brewers and this is a relatively new problem. I wonder if they rushed production for the xmas season and used inferior parts. i just know today I will be returning and getting my third Keurig in less than a month. I guess I'm a sucker for punishment. but when they work they are really amazing. I called customer service and guy I talked said they have not heard of this problem. Come on Keurig acknowledge your mistake!
Posted by: kevin at January 15, 2010 12:44 PM
Wow...I had just decided to buy the B70 after days of research on single serve brewers. Has anyone had good luck with this machine??
My second choice would have been the B60 but it looks like it has the same issues.
I'm with the other posters who said for the amount paid it should last at least 5 years.I don't know whether to order the thing or not now...and what would be the best alternative choice??
Posted by: Julie at January 15, 2010 2:07 PM
Kevin,
Companies will always deny there is something inherently wrong or defective with their product as it will affect sales. Companies also time fixes and new product releases for the same reason. Wouldn't want their competitors to take advantage of the situation.
Julie, I don't know what to tell you. I think to solve the loud filling problem Keurig changed the pump on all their models. This is the source of the problem as it would appear they also needed to change the valve after the pump.
Posted by: Dave at January 15, 2010 4:26 PM
I do have to say that after calling customer service and emailing their VP of retail, they called me and are sending out a new one free of charge. Their customer service seems to be top notch, lets just hope their machines soon become so to. I really do appreciate the effort to rectify my situation.
Posted by: kevin at January 15, 2010 4:36 PM
QVC has what appears to be the B70 in a cinnamon color, it comes with 48 k-cups and the my k-cup for $149 + s/h.
I wonder if the problems have been addressed with this model?? QVC claims it is exclusive to them until May 2010. The reviews are almost all good on the site.
I think I will get this one but have to wait until next month. If anyone decides to purchase this model I hope you'll post here, let us know how it works, or send me an email.
Posted by: Julie at January 16, 2010 11:28 AM
In response to Dave 1/14/10, Keurig sent me a new unit and advised me to send back only the K-cup holder assembly. They told me the would send me an email with instructions, but never got the instructions, so far my new unit is working OK (1 day), taking my old one to work, it will shut off after brewing each cup, coffee still tastes good. After all the problems, I want to get some use out of it. I am hoping my new one shipped directly from Kuerig has all the bugs worked out.
Posted by: Pam at January 16, 2010 4:38 PM
Pam - thanks for the info. Please keep us posted on your replacement unit. My reseating of the reservoir workaround is still working for me. I'll give Keurig a call for a replacement unit once I know they've updated the design OR my warranty is almost up.
Dave
Posted by: Dave at January 17, 2010 1:08 PM
I have had a B70 Platinum for about 3 1/2 years and it has worked great up until the last 6 months.
I have to make 3 cups of coffee just to get one full cup now. It seems like something is clogged but I have descaled it often and it doesn't help. Also, the coffee isn't as hot as it used to be. I'm still happy with it, until I have the money to get the Brewville in the next couple months.
Posted by: Aron at January 17, 2010 4:31 PM
I have to chime in, it sure sounds like the primary source for all of the bad units is Costco. I myself am also on my second unit and it too shuts off after failing to draw water from the reservoir. 2 Units exactly the same problem, from the same store. Coincidence I think not. The good thing is that Costco has yet to even bat an eye at returning the defective unit.
Posted by: Jim Mc at January 18, 2010 1:42 PM
I have had the pumping problem on 3 units since late November 2009. I purchased direct from keurig and they have been good about sending replacements, but it's getting a little old. The B70's have been lasting a few weeks and then they have that problem where the pump runs, it doesn't fill and then shuts off.
If you want to try something to fix it, this worked on my newest unit when it stopped last week. I got a turkey baster from Wallmart and put a 1/2" OD 3/8" ID plastic hose on the end to make it fit into the tank bottom in the water tank. Fill the baster with water, put it right in the fill tank with water in it and put the hose end right where the water goes out the bottom of the tank (make sure everything stays under water - no air). Kind of squeeze and let the bulb go about a dozen times to get any air out of the pumping system and give it a try. Mine has been working again for about a week. You could just cut some of the baster off and forget the plastic hose... I just wanted a good fit.
I'm thinking that this procedure should open and close the check valve and displace any air in the system.
Posted by: Skip at January 18, 2010 5:13 PM
Skip,
that baster fix of yours is similar to what I did on my unit early on, except I used a squeeze water siphon type unit. My method was quite messy as the suction hose would pop out and spill water all over.
The latest workaround I discovered a week or so ago is still working great. Generally there is no problem getting the first cup of coffee, but the unit shuts off afterwards due to the pump problem. When it does, I lift the water tank straight up, wait a second, the drop it down reasonably quick. This serves to force water through the pump and through the sticking valve as the receptacle on the maker and the boss on the water tank acts like a piston. I then turn the Keurig back on and it will draw water in to make another cup of coffee.
No baster, no mess. Give it a try!
Posted by: Dave at January 18, 2010 5:28 PM
Dave:
Thanks, yes your original post got me thinking on options to get the air out of the system. The push the tank option is good and easy, but I saw on a later post that theirs stopped working again, so I went to the heavy duty baster option... and so far so good, but I honestly expect it to mess up again soon.
Like everyone else I wish they would figure out a better system, be it a new check valve or pump motor, put a new series number on the unit so we know which are the new ones and just enjoy coffee instead of our new job of Jr. fix-its...
Posted by: Skip at January 18, 2010 8:41 PM
Same problem here with a B70 Platinum that we got from Kohl's Department Store back on 12/20/09. We got the dreaded pump problem that started 01/14/10. So, its not limited just to the Cosco ones.
We called customer service who took our information and a tech called my wife on 1/18/10. She said to make sure that the reservoir is on tight cause the magnet on the inside of the unit has to make sure that the reservoir is there. The disc inside the reservoir apparently tells the unit when you need to add water to the reservoir. I highly doubt that is the problem, because we never let the reservoir get low enough to get the add water message.
The issue is clearly the pump and the valve getting stuck. Though it seems to only happen when trying to brew two cups back to back. If I brew a cup and then wait a while, it correctly fills.
Posted by: Sam at January 19, 2010 11:49 AM
Wow!! I can't believe all the posts on here since the last time I posted on Dec. 29th! I am now on B-70 #3. The first one came from Green Mountain Coffee and the 2 replacements have both come directly from Keurig. My 2nd replacement just arrived Jan. 7th and guess what?...Yep, it's acting up already! It worked fine the first 11 days and then this morning I was filling my to-go mug so I brewed a lg. size and then was going to brew a little more but of course it wouldn't pull the water through. I'm debating whether or not to even call them this time or just wait a month or so to see if they can get this worked out. Last time I called, the customer service rep. tried to tell me that she has the same model and has never had any problem. I find that hard to believe unless she got hers from some special place that has a load of them that aren't messed up!! The baster ideas are all great but good grief....for almost $200 one should not have to resort to that! Please everyone keep the updates comin...it's so nice to know that I'm not the only one with this issue! Thanks!!
Posted by: A. Harris at January 19, 2010 7:14 PM
I must say that after reading through all the posts on this website, it seems to me that this company is going to shut down. After all, how long can they sustain themselves financially if they continue to replace thousands of brewers? I am going to plug-in all the replacement brewers (I now have 4 of them) on my kitchen counter and that way I can have consecutive cups of fabulous coffee without the wait.
I am wondering if anyone who is using the water filter attachment is also having the same water pump problem.
Posted by: Coffee Lover at January 19, 2010 9:25 PM
Bought a b70 2 months ago from bed bath and beyond. Seemed like a star trek coffee maker. Wife wasn't too
happy with its carbon footprint - where does all that plastic kcup go? Anyhoo used it for a month before the water reservoir engine stopped working. Suddenly i hear loud cries from the motor that it Is trying to work by getting the water through the process and into the kcup. Unfortunately the water/coffee only drips a out slightly and huffs and puffs but to no avail. Only a half cup filled, and immediately after the cup brews the b70 unit turns off all power automatically - perhaps due to an electric short. This
means the next person is going to have to
restart the brewer again and wait another 3 minutes for the water to boil before she can have a kcup of coffee.
We've been through 2 units in 2
months. Keurig is sending out a 3rd
unit today - one that hopefully has passed QA.
such a shame that this has to happen to so
many people. Buying a keurig b70 is risky business
due to their poor quality
Posted by: Green landfill at January 20, 2010 2:48 AM
Coffee Lover,
Don't plug in all 4 at once. The power draw for a B70 (probably all their models) is ~ 1400 watts. This is why it heats up so fast (that and the fact it is only heating a cups worth of water). Plug more than 1 into outlets served by the same breaker and if all the heaters go at once - or even just 2 at a time, the breaker will trip.
In regards to Keurig going out of business, if they're a good company they should already be very aware that they have an issue with their design of this. That said it would be great if there were a more public place to post our issues with their machines - a place that would come up easily in Google when people search for whether they should buy one or not. That would certainly help speed a fix for our problems, or at least acknowledgement that there is a problem.
Dave
Posted by: Dave at January 20, 2010 10:53 AM
Interestingly the Keurig website shows a customer rating of 4.8 for the B70. I would suggest that folks who are posting comments in this website should also post on the Keurig web site. Just a thought …
Posted by: Coffee Lover at January 20, 2010 4:42 PM
Coffee Lover, I visited Keurig's website and left my review. Let's see if they actually post it.
Here's what I wrote (along with their disclaimer when I published it).
Great product however there is a design problem with units made in the last few months to a year (don't know how long but the current ones being sold and replacements from Keurig themselves are affected). Keurig looks to have changed the pump used to refill the heater from the reservoir (quieter than their previous pump). For whatever reason a valve after this pump is sticking closed after brewing 1 cup, shutting the system down. My first unit lasted 3 days. My 2nd unit lasted 1 month. I am using RO water so it isn't a scaling issue. Many people are having similar problems - replacement units from Keurig only lasting days to weeks. I would suggest holding off from buying one until Keurig fixes the problem for good.
Note: We reserve the right to edit or reject reviews that include inappropriate content, profanity, references to other retailers, pricing, or personal information.
Posted by: Dave at January 21, 2010 12:00 AM
I don't know what I did on the last post sheeeesh!
Here it is corrected:
I just went to the Keurig site, no post from you Dave.I could only find 3 negative reviews out of 170 and those aren't that bad. Here is the latest one, I guess they haven't had time to delete it.....
>Comments about KEURIG Platinum Brewing System with K-Cups:
My family uses this machine for coffee, hot cocoa and hot water for instant cup of soup. It worked great for 5 whole days, but on the 5th day, it just stopped working. Got no reply from email customer service. Called and spoke to a technician (they wouldn't let me wait on Hold for longer than 30 minutes, so I waited 3 days for them to call me back#. The technician instructed me to use a paper clip to make sure all spouts were clear and I ran several hot water cycles using different cup sizes. So far the problem has not re-occurred. I am hoping that was the problem. Customer service told me there were many calls of this nature after Christmas. Keeping my fingers crossed! #a previous review from me was deleted from this site. Wonder why)
Bottom Line Yes, I would recommend this to a friend
Keurig response:The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended
Posted by: julie at January 21, 2010 12:18 PM
Update on my replacement B77, so far so good, but it has only been 2 weeks. I have well water with a lot of minerals so I have been using bottled water only. Took my old brewer to work after I completely de-scaled with vinegar, it also is working fine. Keurig never did send the instructions on sending back the K-cup assembly from my old unit. I guess they have bigger problems. I too will go to their website and post a review.
Posted by: Pam at January 24, 2010 9:07 PM
Expect to receive my 3rd B70 from Kuerig under warranty. Same pump shutdown problem with first two. They cannot assure me that the 3rd will have the fix. Most unreliable appliance I've owned. Poor quality control and testing BEFORE manufacturing.
Posted by: Peter at January 25, 2010 2:58 AM
Wow, I feel luck that the B77 I received for Christmas has been working flawlessly for the past 3 weeks or so. I initially filled the reservoir tank in the two obvious methods, i.e., removing it or filling it in place. By the 2nd week it I realized that removing/replacing the tank could eventually wear out the coupler valve so I have just been filling it now in place. My only minor complaint would be the overall coffee temperature. It is okay but if you desire to add any cold additives, e.g., cream or half-and-half it can cool down the coffee more than one would generally like.
Posted by: Ray at January 25, 2010 9:52 AM
Julie re: QVC B70 cinnamon color brewer. I ordered this brewer back in November when QVC first introduced it for $136. However, it was on waitlist at the time I decided to order it and it finally arrived last week. I LOVE the cinnamon color - matches what's on the website. I haven't had any 'not ready' freeze glitches & I've been using it at least twice a day, everyday since last Monday. The only issue I had was last week when I ran my microwave #1100 watts# at the same time as the B70, the B70 turned off for a sec but then I was able to turn it right back on while the microwave was still running. Not sure if that was an issue with the brewer or if it was due to the fact that the microwave & B70 are plugged in the same outlet. It hasn't happened since then and I've had both appliances running together. It looks like the brewer on QVC is on waitlist again now but I think it's worth the wait. Hope this helps! :)
Posted by: Jenn at January 25, 2010 4:32 PM
Believe it or not but after my earlier posting from this morning - which I made prior to using my B77 - the water draw "bug" bit me! Seriously... I had never even known of the issue (I was searching for tips/issues with temperature when I came across this site and the reviews/comments here).
Here is where things may get interesting... or perhaps it was just a coincidence. I was following a tip regarding pre-warming your coffee mug, e.g., one owner runs a 5oz brew of just hot water into his/her mug prior before doing the real brew. Thus, this morning I thought I'd run the ice brew size (the smallest) to warm the mug and then follow my normal brew process (I use a small brew followed by a medium brew - using the same k-cup - to fill my larger travel size mug). When the ice brew completed successfully I did the follow-up with the small brew (using a k-cup at this point) but after it completed the unit failed to draw water into the brew tank and the unit shut off! I couldn't believe it since it was shortly after I had read about an issue I did not even know existed and I had posted a comment on feeling lucky that it had never happened to me!
I followed the "work around" posted above, i.e., removing the water reservoir tank and replacing it (and power off cycle) but it took 2 or 3 times for this to trigger a successful water draw. Fortunately after the medium brew (the final step for my normal process to fill my larger travel mug) another successful water draw took place. Thus, with any luck it may have been a fluke and perhaps took place only because it was the first time I ran the ice brew size. Who knows but I have my fingers crossed for tomorrow!
Posted by: Ray at January 26, 2010 9:07 AM
Ray,
Sorry to have jinxed you.
What I have found on my 'workaround' is that you lift the tank straight up until it stops (the hook at the top will prevent you from lifting it completely out). Wait a second or two, then drop it down with a 'chunk', then turn it back on. This works for me so far all the time. If it is taking you several attempts, try dropping the tank down a little quicker.
Posted by: Dave at January 26, 2010 2:01 PM
My B70 just went over a year by 11 days, i have the reciept. same problem as everyone else. not ready. i called into customer service and they told me its past the one year and they could not replace it. but they where so wonderfull enough to fix it for around $79.00 and i had to pay to ship it also. with that said i can buy i new one. oh well i got a year and a few days. THANKS KEURIG for standing by your junk.
Posted by: tony at January 26, 2010 6:47 PM
Tony,
have you tried de-scaling yours? Try and get water to draw from the reservoir using the 'lift and drop' technique on the reservoir. Once you can draw water, quickly turn it off and refill with vinegar.
Given yours went a year, I think you got a good one (or the older design). Yours sounds more like a scaling issue than ours that are failing in a few days to a few weeks after purchase.
Dave
Posted by: Dave at January 26, 2010 7:45 PM
On my second B77 from Costco (2 weeks old) and now I have the same pump issue as the first! The issue returned about a week after daily usage. After I brew one k-cup, it tries to pump water then simply powers off. When I power the machine back on & pull the tank off and put it back on the unit, it pumps water. Now I am not sure what to do. After reading all these posts, I do not want a machine that is prone to have this problem now or in the future. I have a large stock of k-cups so I don't want to waste them. Any suggestions??
Posted by: Sam at January 27, 2010 3:16 PM
Are there less issues with the B70 vs the B77? Maybe I should try one of them from Bed & Bath? It costs a little bit less (with coupon) and without the free K-cups, but if the issue happens less I wouldn't mind. Plus it has the larger travel mug setting.
Posted by: Sam at January 27, 2010 3:19 PM
Sam,
Returning to Costco won't do anything. I would call Keurig to complain and have the send a replacement. At some time Keurig will come out with a fix and they'll be able to ship them first vs all the 'old faulty' ones already in the stores. Plus they need to hear our pain directly.
I don't think there is any difference between the B77 and B70 right now as I hear they changed the pump design on both to be the same.
Posted by: Dave at January 27, 2010 5:45 PM
I have the same problems with my B77 that I purchased from Costco. Great for 1 week, then trys to pump water and shuts off. I tried to call customer service but, thier techs are to busy (I assume the same problems as mine) and will call me in 24 to 48 hours. I called Costco and they said they would ship me one right away (Love Costco). I will be calling Keurig tommorrow and talk to a supervisor. Before the problems, I bought a mini for work. I also have $200 worth of coffee. If I have problems with their customer service, I WILL BE RETURNING ALL KEURIG SUPPLIES AND FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU.
Posted by: John Hoots at January 28, 2010 11:26 PM
I forgot to add to my previous post. A little o is at the top of the display right above the clock, right on the digital display. I noticed it comes on when the coffee maker is not going to work. When the o is not there, it works fine. Maybe someone else can check theirs too. This o is not in the owners manual.
Posted by: John Hoots at January 28, 2010 11:55 PM
John,
That 'o' in the display is on whenever the fill pump is on. It has nothing to do with whether it is going to work or not. Again, it just indicates the fill pump is on - which it should be when refilling the heater chamber.
Dave
Posted by: Dave at January 29, 2010 9:57 AM
Thanks Dave. I still have not recieved the call from Keurig. I did call them and again, too busy. The CS Rep did say that they have been getting alot of calls on problems. (I wondor why?). I also emailed the VP, but will probably not hear anything. Thanks again.
Posted by: John Hoots at January 29, 2010 7:29 PM
john,i am on my second b70 and i see the 0 on which it was never on my first one. i soon as i pulled it from the package and started it up i noticed it. it was never on the first one. strange. i guess dave is correct because it does go away. i got the last one at khols tonight. they had some new model i never seen before. the lerk said that khols was not going to carry the b70 anymore and they pulled them of the shelves due to too many returns, he said they must have forgot this one. i only got this one to stick my brocken one back in the box and return it tomorrow. i have been waiting for Keurig to call me for 6 days now. i keep calling and they say there is nobody to talk to and someonewill call me. i give up. they will get this thing back through khols. oh yea done forget to change the serial number on the bottom of the box to match the serial behind the tray or just remove it from the box, in case they look.
Posted by: anthony at January 29, 2010 8:48 PM
Wow. Keurig obviously has a *major* issue here with either a defective design and/or bad parts. Like many of you, I purchased my B77 at Costco just before Christmas. It worked fine for about a week, and then started having "pump won't draw water out of the reservoir" problems. I took it back to Costco and exchanged it for a new one. (Of course, I got 75 more K-cups and another new My K-Cup holder in the process - is that what's happened with others who have returned to Costco?) I've only had the new one for about a week, and it's showing the identical problem. FYI, I also discovered the "lift the reservoir and slam it back down" workaround before stumbling onto this set of comments - this procedure works very reliably for me, and I don't even have to turn the machine off. I called Keurig today and spent about 30 minutes on hold due to "abnormally high call volumes". After finally getting through and giving all my info to the front-line CS person, she tried to connect me to a back-line tech but finally came back to say that someone would have to call me back because they were all so busy. (BTW, she may just be a great actor, but sounded like she'd never heard of this problem before as she kept asking questions to understand exactly what was happening.) I'm betting Keurig's "abnormal call volume" means they're getting bombarded with calls, because many holiday buyers (like me) are just reaching the time point where they've exchanged the unit once only to find that the replacement has the same problem.
Posted by: Rob V at January 29, 2010 8:58 PM
Thanks Anthony and Rob. Costco is going to send me another one with all the kcups and filter. I told them I used the maker for a week, and used some of the kcups, costco said just return the maker and whatever leftovers. It was no big deal for them. They are sending me the whole package again. Costco has been great and that is why I buy alot of stuff from them. I told the rep they need to have thier higher ups call Keurig and tell them we will not sell your crappy product anymore. I just wonder if any other Keurig models are having problems. My mini Keurig is okay so far but I have only used it a couple of times at work. Anyway I will be filing a complaint with the BBB. Maybe they can do something.
Posted by: John Hoots at January 29, 2010 11:31 PM
If I can get the time, I'll put a youtube video together showing the problem and the workaround. That will also give another forum for people to post their problems and get more exposure to this defect.
Posted by: Dave at January 30, 2010 3:05 PM
My husband purchased us the Platinum B70 this past Christmas. We absolutely love it! However, we had a major storm and power outage about 1 week ago, now we have the shut off problem. I can run through a cup of coffee, the tank won't fill it just runs and then shuts off. If I recycle the machine x2 I can run another cup, sometimes it will refill the tank other times it won't and shuts off again. Oddly once it runs at least 2 consecutive cups it works fine until it sits for a long period of time, then I get the same problem. I am sending my complaint to Keurig along with the link to this web site and I will post on the Keurig site also.
Posted by: Kathryn at January 30, 2010 8:57 PM
Hello again. Dave, it is great you are helping everyone out and we appreciate it. The fact is Keurig needs to man up and acknowledge they have a problem with thier brewers, correct the problems, and take care of the customers. We all paid alot of money to have a quality coffee maker. We should not have to do a workaround to get the maker working. Again thanks for your help. Just the frustration, especially hearing all these folks having the same problems. John
Posted by: John at January 30, 2010 9:20 PM
Kathryn,
The storm and power outage is just coincidental. My machine has the same problem as yours. Wife is always successful at getting 1 cup done in the morning. USUALLY the machine shuts off afterwards as it cannot refill the heater chamber, but sometimes (rarely) it doesn't and she can get a 2nd cup. The odd thing is that if I'm only running water through the machine (using the workaround once and no K-cup installed) I can keep getting cup after cup of hot water. If I do make another cup, usually right after that cup it's back to the old 'no fill - shutdown' problem. I think the added backpressure of having to force water through a K-cup helps keep the problematic valve stuck shut more firmly than when there is no K-cup installed.
Posted by: Dave at January 31, 2010 1:23 AM
I see I have a typo in what I just wrote. What I mean to say is that if I'm only making hot water, I can keep making hot water, cup after cup. It's only when I'm making coffee (K-cup installed) does the machine only want to do 1 cup first thing in the morning (or after fully cooled down) or after the tank drop 'workaround'.
Posted by: Dave at January 31, 2010 1:26 AM
WOW! To Keurig's credit, they DO post negative comments on their website. I just checked and there are a lot of recent reviews on their website for the Platinum Keurig stating problems with this machine, including mine! So if you have not yet posted a review on Keurig's website, please do so!
Dave
Posted by: Dave at January 31, 2010 1:15 PM
Hi Dave. I have a dumb question. I tried to find the posts on Keurig and can't find them. Where are they? Thanks. I would like to post mine.
Posted by: John at January 31, 2010 3:33 PM
I'm also having the same problem. It is infuriating! For a while it would let me brew one cup after removing the flange around the needle and shoving a safety pin in all three holes and cleaning them out... but now even that work around isn't working. (I've only had this thing since Christmas, and I really feel like I'm being given the run-around about this thing). I'm waiting for my second call back from Tech Support. After brewing one cup, the thing will not suck in more water and just powers off. I've invested over $250 on this thing and all the k-cups and carousel thing. I want it to work! By the way, it's not just ones bought at Costco, I got mine at Kohls. I hope they figure this problem out soon.
Posted by: Kate at January 31, 2010 6:04 PM
John,
From the main Keurig page, hover over "at home" and you'll see another menu bar pop up. On there click on 'brewers', then "platinum brewing system".
Kate, if the problem you are having is not drawing water from the reservoir after brewing a cup, it's not due to the holes you cleaned out. Insist that they ship you a replacement unit.
BTW, tried to make a Youtube video today but goofed in several parts - it's over 10 mins and I can't get the vid into my PC - yet.
Posted by: Dave at January 31, 2010 6:08 PM
After reading all of the posts here I figured the power outage was just coincidental. I can only believe that the convenience of the single cup is why so many are willing to find ways to make the machine work. But honestly, I am shocked at all of the "creative" work-arounds, for the money we've spent on these machines and the accessories you would think Keurig would be all over a solution. Sheesh, you'd think they were a subsidiary of Toyota...
Posted by: Kathryn at January 31, 2010 8:14 PM
Same problems, same solutions. On my second one, which failed straight out of the box. Currently waiting for thier busy warranty tech to call me back. Posted reviews at Kuerig and CoffeeForLess. Hope they man up and fix this problem soon.
Posted by: Brad at February 1, 2010 10:13 AM
I too am subject to the water pump problem with the B70. And as I'm about to get my 4th B70 from Keurig and they never told me to send any of the broken ones back, I decided to do some troubleshooting on one of my units. I'm an electrical engineer from a company that designs water circulation pumps, so I brought one of my defective units in to work today to figure out what the problem is. Considering I have had three units go bad, each within one week of receiving them, there must be some design issue going on. Disassembling the unit was quite difficult to say the least. But once completely apart, I decided to probe the water pump motor on the unit during a brew cycle. It looks to me that they are running the pump motor with a 12V signal, that is PWMed at about a 50% duty cycle which bring the applied voltage to around 6V. A quick lookup on the model number of the motor (Chinese made motor) finds that the motor is designed to run anywhere from 12-30V. So they're running it at 6V, not a big deal, we do that occasionally, it limits performance but if designed properly doesn't hurt anything. So I decided to beef up the signal a bit and run it a bit higher, so I made up a quick mosfet switch circuit to switch 18V to the pump motor. I ran a brew cycle, and much to my astonishment, the brewer sounded just like an old style B70, the ones before the "quiet pump technology" tagline. So my applied voltage (using the PWMed signal and 18V) comes out to approximately 9V, which means that through a software change in the electronics (a bump up to a 75% duty cycle) Keurig should be able to fix the problem, but be right back at square one with the complaints about noise that they used to get. My guess is that there is no overall design change from the older brewers to the newer ones, but that they lowered the power to the pump motor to quiet it down, thinking that they would still have enough power to overcome the plumbing system inside the brewer. Personally, I would rather have a brewer that is loud, but works.
Posted by: Mark at February 1, 2010 3:53 PM
Update from Kate:
Just talked to the tech lady today and they are sending me a new unit to replace mine. They are sending a Fed Ex label to affix to the old one to send it back in the new ones box. We'll see what happens. She first had me turn off the machine and unplug it... empty out the water jug and shake it to make sure the sensor wasn't stuck... (it wasn't), refill it and run through three cycles of hot water on the small mug setting. That worked. Then she had me brew one cup of coffee which I did on the smallest size, which I did, and it pulled in the water and then promptly turned itself off! That's when she said they'd send me a new one. (Said it's going to take a while since they're so "popular" right now... hmmm, or maybe they are low on inventory because they keep having to send people new ones! I hope this next one works great because I really love this coffee maker and the coffee it makes! I'll update after I receive/use the new one!
Posted by: Kate at February 1, 2010 4:51 PM
agreed, i would deal with a louder machine that worked.
let me ask all of you something. the replacement b70's that they are sending you. are they having the same problem also. the reason i ask is they are shipping me one now and i was thinking they fixed the problem before shipping. mine just shuts off after every cup. i just need to turn it back on. they asked me if i ever used my k-cup. they said it is causing allot of problems.
Posted by: mikey at February 1, 2010 4:58 PM
I also am on my second B77 from Costco. Interesting thing I have noticed through all these posts is that there is not ONE comment from anyone that has purchased the B66 from Sam's Club. Would that possibly suggest that these models are working without issue? I just checked all the customer reviews on Sam's website and NOT ONE BAD REVIEW. All were 5 stars. So when my second B77 blows in in the next few weeks, I may be trying Sam's B66 model instead.
Posted by: Steve at February 1, 2010 7:45 PM
Dave, thanks! I actually just got a cup of coffee thanks to your workaround. I got my B77 at Costco on 1/8/10 and have noticed small brew sizes in the last week, and wondered if it was not pumping enough water, or a clog from using "my K-cup". This afternoon, got the "NOT READY" blue screen of death and shut down. I cleaned it all out--same results. Called Keurig, got the 20 min of hold time, no available techs, promise of a callback within 24 hrs. We'll see if that happens--I'm not holding my breath based on the comments here. I will continue to pursue this with Keurig--it is unacceptable that a $200 appliance needs to be fiddled with to properly work and it should be abundantly clear to them that a recall is in order.
Posted by: dalmanella at February 1, 2010 8:02 PM
I'm on my second B70... and heading for a third I guess. The second one is a replacement that worked just fine until tonight.... I had each for about 6 months. Average 2-3 cups per day, maybe 4. Same problem as everyone else above. This is one pathetic quality control problem! When it works, it's great. But there is no reason why a $200 device fails after so little time and use. I'm in agreement with one of the folks earlier -- seems to be a valve issue sticking and it can't overcome it. I've been filtering since day one with this one, and got no further than the original.
Posted by: Cliff at February 1, 2010 8:17 PM
I just lost my 4th one today. I have started using good old tap water since these units don’t last more than 2-3 weeks anyway. There is no concern about scaling anymore.
Posted by: Coffee Lover at February 1, 2010 8:31 PM
Mark,
Thanks for your hard work! I attempted to take my machine apart but only got as far as taking the bottom plastic ring out of the base. Couldn't figure out how to get the rest of the machine open to see exactly what the water path and parts are after the impeller pump. I'm almost certain the older pump is not the same as this one. My brother's B70 definitely has a 60hz throbbing to it. Running our motor at a higher voltage I can't see making the same noise. When I do my Youtube video I'll have to go visit him and get his machine's pump noise captured on tape. Interesting about PWM'ing the voltage to the motor - I would not have guessed that they would have done that. Were you able to view the water path after the motor? There's a large cylindrical 'valve' inline after the fill motor that I couldn't get a good view of.
Posted by: Dave at February 1, 2010 11:56 PM
Dave, yeah, these things aren't easy to take apart. I'm pretty sure the one I got apart will never get back together, but I'm not too concerned considering I have two other units exhibiting this problem and Keurig never asked for any back. The water path is pretty long and windy, after the pump, the water line winds all the way to the top of the unit, then gets routed back down to the bottom of the heating chamber. Equally drawn out is the air bleeding tubing, there are air tubes all over the place to get air out of the water lines. The check valve is still difficult to see when completely torn apart. I can't be sure that they haven't changed the motor in the newer units, but when I had my unit's water pump running at 18V, it definitely sounded like an older model B70 that I've heard at a friends house. The motor in these newer units is rated for 15k + rpms at full voltage, no load, so vibration and noise is very possible with this small dc motor. Maybe I'll see if I can get ahold of an older model non functional B70 to see what the actual changes are.
Posted by: Mark at February 2, 2010 8:48 AM
Just a heads up Steve, I bought the b66 from Sam's Club and am on my second broken one. The first lasted about 3 weeks before brewing random sizes, returned to Sam's, the second one just started the shutting off thing tonight so it made it for about a month. I emailed Keurig and will let you know what they do for me. Shame b/c I really love the convenience it was.
Posted by: Gaela at February 3, 2010 12:40 AM
Keurig called me today about my coffee maker. The gentleman stated that keurig is 100% behind thier products and has not heard of this problem. I explained to him that I am returning it to Costco and they are sending me a new one. He told me to call his line at Keurig if something is wrong with the second one. I also explained to him that it is unacceptable about waiting the 24-48 hours. I also told him that many people have had problems with it and again he said that is first he has heard of it. It is kind of strange that he has not heard of it ( ya right). Anyway I continued to tell him that if I have a problem with this 2nd one, I will returning all of my Keurig products and report to the better business bureau. We will see what happens.
Posted by: John at February 3, 2010 3:06 AM
googled "issues with keurig coffee makers" and this was the first on the list. I too am having the problem with the unit not staying on. If i leave it unplugged over night and then plug it in in the morning it works....one time. anyway was wondering if anyone noticed a little tiny circle in the upper right corner of the display. was wondering what that was as it isn't shown in any of the diagrams that came with the machine. called keurig, they are sending me a new machine. she said they were having problems. this one was purchased at costco
Posted by: carole at February 3, 2010 1:16 PM
Carole,
That symbol is just on when the fill pump is on.
Dave
Posted by: Dave at February 3, 2010 1:36 PM
Having the same problem. On my second machine from costco. The only good thing is that I have enough coffee for a year after returning just the coffee maker. Gonna return this one today. Third times a charm? Ya right.
Posted by: Chris at February 4, 2010 10:09 AM
So after having 2 failed units, I let Keurig support send out a new unit rather then just going back to the store. So far that one has been fine, no issues (knock on wood). Something I did note however, the serial number is about 200K lower then the one I got from Costco. Not sure why, and Keurig swears its not a referb. Perhaps they are from different plants and the ones that went out over the holidays are all built from defective materials. My only suggestion to all of you with defect units from Costco, call support, yes it will take 24-48 hours (sometimes longer) to get some one. But in the long run it might actually be worth it.
Posted by: Jim Mc at February 4, 2010 11:04 AM
Wow! Seems to be universal with this maker. Like everyone, I love my machine when it behaves, not so happy with it when it acts up. I have the B70, second go round replacement from Keurig. Have spoken w/techies about the 'no draw/shut down' issues. They say it's a seating problem with the tank & unit. I have found out that if I press and hold the reservoir while it is trying to draw water, it seems to work just fine. However, let go and it's back to the acting up. Seems they need to come up with a fix for this.. alot of unhappy coffee drinkers out here ! :(
Posted by: cheryl at February 5, 2010 12:25 PM
Cheryl,
it's not a seating problem. Their techs are either blowing smoke or the ones are the phone are not actually the ones that are investigating/solving this problem.
True, fiddle with the tank and you can get it to work, but the root problem is the valve after the fill pump that is not opening.
Dave
Posted by: Dave at February 5, 2010 8:02 PM
Love the machine, didn't realize folks had so many problems. Don't have an issue with the NOT READY light like so many. My issue is that the machine will draw up the water and then not pour into the cup during the brewing cycle. If you turn off the unit and turn it back on, it draws up another cup of water and if it brews then you get two cups of water out and a huge mess everywhere. It doesn't happen all the time but at least every two or three cups, maybe more often now. I've done the descaling process, taken out and cleaned the water tank and the k-cup assembly and can't think of anything else to try. Called Keurig, waited a long time to be told a technician would call me back. But I need coffee.
Posted by: SLE at February 6, 2010 1:43 PM
got my first replacement unit from keurig last week. up till today it was working good. the coffee was a little weaker than my last one but thats the least of my problems. well today i was bruing a cup and it stopped half way through. i thought ok let me try it again. put in a new k-cup and this time it went all the way but powered off after it was done. I AM SPEACHLESS FOR WORDS. what in gods name is going on with these. i understand i can just power it right back up but i did not pay for that. why isnt this a official recall. something has to be done.
Posted by: troy at February 7, 2010 10:38 PM
Troy,
Just keep spreading the word and getting replacements from Keurig. That's all that will work.
Posted by: Dave at February 7, 2010 11:11 PM
Update from Kate again!
Just got an email followup on the review I wrote on the Keurig website. The guy emailed me that they were shipping me a new unit (it's already here), they also want to send me four boxes of k-cups for my trouble! Well, I'm pretty happy. So far so good with the new brewer. Hopefully it will not have the same problems come up as the last one. Also, I forgot to mention in my last update that I was contacted by the tech person after they sent me the new machine, and they no longer wanted the old one back... told me to just throw it away! Maybe that means that they finally know what the problem is and can fix it now? Who knows. I have to say that the customer service at Keurig is great!
Posted by: Kate at February 8, 2010 5:47 PM
Dave,
well she is gone. i cant even get it to brew now. it just makes a noise like its heating the water for about a minute or two and then just powers off. start it back up and the same thing. i am so mad i cant even see straight. i called customer service and they where nice. they didnt say we will have a tech call you back. she said we will get a unit right out to you and to cut the cord on the other and trash it. i told her this will be my third unit and what in gods name is going on. she said they are well aware of the problem and it has been fixed. she almost had me convinced. she said there was a large batch that was built around the holidays that are all having this problem. i wish there was a fix for my old ones as i could use them in my office. oh well we will see on the new one.
Posted by: troy at February 8, 2010 6:46 PM
Troy,
The 'tank drop' workaround doesn't work on your faulty unit? That's how we've been getting by. I am glad that Keurig customer service is doing a good job, and I hope that they did fix the problem. Did you ask them if you were going to get a fixed one? Only a week has gone by since your last replacement unit.
Posted by: Dave at February 8, 2010 8:02 PM
Update since my Jan 31st post. I had found a solution to my problem, 1st use in the morning, after the machine is warmed up, I select the large cup and run just water, the 1st thing that has to happen is the machine has to draw water into the tank for the larger cup (we normally use the smallest cup), so this activates the valve - essentially "priming" the machine. After that it works like a champ. However, I received an e-mail from Keurig, they are sending me a new machine with 4 free boxes of K-Cups. :-) I am taking them up on this only because I don't trust that my machine "fix" will last based upon all of the posts I've read. Also, for the record if it means anything at all, my machine was purchased at a stateside Navy Exchange.
Posted by: Kathryn at February 9, 2010 5:48 PM
I have a B60 about 1 year old. Same problem. Heater keeps cycling on and off. About 1/2 hr between cups before not ready light goes off. De-scaled, no change. Was thinking about another one until I read these comments.
Posted by: Steve at February 10, 2010 12:04 PM
Update from Pam: My third brewer which was sent direct from Keurig is still working (1 month). Afraid to use anything but bottled water. Went to Keurigs website and saw they printed my review, and I also saw many other negative reviews but still give themselves high marks--go figure. I have only gotten the replacement brewer, but whats with the free k-cups, how can I cash in?
Posted by: Pam at February 11, 2010 7:42 PM
Would you believe mine's been working fine this past week? Almost like it needed 'breaking in'. Wife has mentioned it has not shut off after the first cup at all this week. Weekend's almost here - wonder how it will do.
Dave
Posted by: Dave at February 12, 2010 12:39 AM
Its a really fast cup of coffee...BUT it makes weak coffee. Ive tried all the bold flavors and still weak, weak, weak ass coffee! I hate it!
Posted by: Anthony at February 13, 2010 6:23 AM
Does anyone know where i can get a B70 K-Cup holder?
Posted by: sal at February 13, 2010 1:35 PM
Nevermind. This morning and later today, both times it shut off after brewing 1 cup.
Posted by: Dave at February 13, 2010 5:04 PM
Sal,
you can get one from ebay. looks like keurig wants only the holder back and telling people to junk the rest. you should have one from your old brewer or you never had one :p
Posted by: troy at February 13, 2010 5:47 PM
I'm holding my breath on my second B77 from Costco. Got it at the end of January. This past week it started getting noticeably slower on the brew cycle. It seems to sit about 30 seconds after drawing in the water. Then you hear it open the valve to the K-cup.
I think next time I will get the replacement directly from Keurig. Hopefully a corrected batch. I did finally get a call from customer service (after I already exchange the unit at Costco). They sent me several varieties of K-cups for my "trouble".
Posted by: Steve at February 13, 2010 9:19 PM
They sent me a new B77 & I had to send the old holder back.I am looking for a holder for the old one
Posted by: Sal at February 14, 2010 12:56 PM
After a month of having the same old water pump problems with my 3rd B-70 (all directly mailed from Keurig) I decided to call them and see what they had to say. Once again, they were extremely courteous and did not deny that they've been having issues. He assured me that the issue has been resolved and said he'd send one out right away. He said they did not want the old one back because "it was obviously broken." Thank goodness they finally realized this! Now I just hope the one that's on its way really keeps working!! I also noticed on the Keurig site that the B70 and the Breville are out of stock. I hope this is because they can't sell new because they're going to be busy replacing all the bad ones out there that people already have. I will update again in a month or so and let you all know how the new one is behaving! :)
Posted by: Allison at February 14, 2010 6:52 PM
Update from Feb 9th. Keurig notified me that it will be April before they can ship my new machine, they asked if I wanted the B77 (no large travel cup option and no thermostat selection). I told them no, I'd wait. In the meantime, the machine did it's shut off thing this past Sat., however, I think it has a ritual you must follow to a "T". Make sure the machine has fully warmed up 4-5 minutes, run 1 large cup of water to prime it, make sure it fills AND you hear it re-heat. After that it works like a champ all day long. It's a little tempermental but some patience each morning and I'm golden.
Posted by: Kathryn at February 16, 2010 8:18 AM
Well I have read all of the comments and have to add that I am on my third B40 Elite! The first one lasted about a year and then it would not push out a cup of coffee and of course very noisy from the get go. Keurig CS was great and they sent out a new one. That one lasted a few days and it just kept shutting off. Keurig CS sent me another new one! Third one is suppose to be a charm! Well no way. Received it 2/5 and today 2/16 it keeps shutting off. I tried the suggestion of dropping the water tank and I actually got a cup of coffee! But this is ridiculous! I did not purchase this type of coffee maker to babysit it and there is obviously something wrong! So I will be calling Keurig again and actually I want to ask them if it is possible to upgrade, but after what I am reading here I am not sure that would resolve the problem! And if I were to upgrade it does not sound like any of them are without problems!
Posted by: Dee at February 16, 2010 1:21 PM
BTW does anyone have the email address of the VP or Pres?
Posted by: Dee at February 16, 2010 1:25 PM
I am on my 2nd b77 from Costco. The 2nd one just shut down by itself after having it a week. I called CS. She said that she is sending out a new one that will not have a problem. She said that the problem was a programming error in the pots and they have fixed it. She told me to keep the broken one. An hour later I had another CS service lady call which was a supervisor of some kind. She asked if it was okay if she could send me an upgraded brewer, the B76? She said it had more features and no problems. I said I will not accept a refurbished one and insisted that they are brand new. Anyway, I accepted and we are suppsed to have it 3 to 5 days. Does anyone know about a B 76? She said it was new and had everything like the B 77 bur with 5 cup selections. We will see how this goes. It is kind of fishyvthat the first lady said it was a brewer problem, then the next lady said that I will get the B76. I will let everyone know.
Posted by: John at February 16, 2010 3:04 PM
I also had the same problems just as everyone else did. Apparently the company sold over 5,000 brewers over the holidays, including the one I purchased for my husband. By early January our brewer was shutting off and saying not ready. We took it back to the store without even thinking, we thought we got a defective one. What were the chances we would get a second defective brewer? 100%!!! Our second brewer from 1/23/10 started acting up last week, and today I came to search the net and see if there was some kind of mass problem.. ha ha.. of course there is. I called the company, he told me they sold over 5,000 of them over the holidays, and there was a major problem with them that they have fixed now. He told me to discard the old brewer and we would have a new one in 3 to 10 business days. Can't wait to recieve the new one, but I am really hoping it lasts much longer than the first two. We have an older version of the same brewer at work and it works just fine... so I am hoping they have the problem fixed.
Posted by: Rebecca at February 17, 2010 5:56 PM
I'm eagerly awaiting feedback on the 'corrected' units! I hope it's true! We love ours and the workaround suits us fine but I'd much rather not have to do it.
Posted by: Dave at February 17, 2010 11:16 PM
Okay, here’s the scoop. I received another replacement B70 (shipping date 2/9/10) this week. Keurig has fixed the problem by jump starting the water pump at a higher voltage for about 2 seconds and then tapering it down. So the machine is a bit noisier than the previous version but it will work, I think. Signing off for good…I hope.
Posted by: Coffee Lover at February 17, 2010 11:17 PM
For those still considering a Keurig: BUYER BEWARE. Shoddy workmanship and poor customer service is in your future if you fall for the bells and whistles. I'm on my 2nd B70 (1st lasted 4 weeks), and I've followed ALL directions from day one. We're a 2 cup a day family (max), so the unit should have been able to handle the heavy load. No surprise that the culprit was the pump. If this one goes, I'm getting my money back and moving on. The notion that I, as a consumer, should have to turn the unit on/off, remove/replace the reservoir, and fill it away from the tube while standing on my heading and whistling "Dixie" is insane. I'm not a good whistler.;) While I agree with Dave that class action lawsuits make the lawyers rich, it would stop Keurig's thieving ways. Principle and accountability would be the main purposes. **I'd like to commend Bed Bath & Beyond for excellent service. They exchanged the unit, and agreed to give a full refund or credit (our choice) if this one goes the way of the dodo.** Does anyone know if the new Cuisinart (K-cup compatible) has Keurig parts? I haven't been able to find any info one way or the other.
Posted by: April at February 20, 2010 11:30 AM
April,
I would contact Keurig and go through them for a replacement. From a couple of posts prior to yours, it appears they have updated the design and have a fix for the problem. Trouble is all the ones in the stores will be the older version. Keurig themselves has the new version.
dave
Posted by: Dave at February 20, 2010 12:49 PM
Had same problems with three B60,4 to 11 days shut off etc.Its in the pump,if it cannot/will not pump water to heater it will time out.Keurig claims all models have the same pump/heater.Defects from China !!!They are sending recent production B70 saying it will be ok,"BS".Like Toyota they have serial numbers and should know when to pull of market.There must be big profits somewhere to keep sending out defects.
Posted by: Paul at February 20, 2010 2:04 PM
Don't buy this unit!! There is a problem with the water pump. It tries to pump the water from the holding container but can't (unless you hit the unit with your fist a few times). It started doing this less than a week after I bought it. If you Google the problem you'll see that there are hundreds and hundreds of upset customers with the same problem!!
Posted by: Jeff at February 21, 2010 9:27 AM
I am using B70 #2 after receiving the original for Christmas 2009. Makes the best cup of coffee in the world when it feels like it. I am convinced the problem is in the valve(s) that pull water from the reservoir. It would probably cost them millions to recall all the units for what is certainly a known issue. Manufacturers save money (and increase profits) by keeping costs down. When their units started to take off in popularity, they probably sourced some cheaper valves thinking they would function similarly. Sometimes these gambles pay off, sometimes they don't. I'll wager the next batch of production won't have the cheapo valves included. I would advise you to try having the Customer Service replace your unit as close to the end of your warranty as possible in hopes of getting a newer version. Just a suggesiton.
Pete
Posted by: Pete at February 21, 2010 3:02 PM
WOW jeff thanks for bringing us that information. did you not read the 100 posts above yours. i think we kinda new that.
Posted by: troy at February 21, 2010 10:48 PM
Well we just ran into the problem on our B77 after about two and half months of light use. I would show not ready and then shut off. Never would get to Ready or take in water. I plan to take it back to Costco.
I did get working again by holding down the brew for a few seconds. We will see if it still works in the morning. Either way it is going back.
Has anyone tried the Breville K-Cup Brewer???
Posted by: Mark at February 22, 2010 1:26 AM
My B77 is doing the crap after a month and a half. I contacted them on their website (I didn't want to wait 3 days for a call). It looks like they are shipping me another one without even talking to me. What the hell?? I don't want another one if they haven't FIXED the problem!!!
Posted by: Gayle at February 22, 2010 3:24 PM
We purchased our B77 at Costco on Dec. 23rd and have been loving it, about a week ago, same thing, no draw shut off, wonky brew sizes when it does work. Husband is livid. I just sat on hold for 30 minutes and still never got anyone to pick up the phone so I emailed them instead. If this becomes a series of one failed unit after another I will be returning this to Costco for my cash back and will try the Cuisinart at BBB, I have a Cuisinart Grind and Brew, a Duet Blender/Food Processor, and a countertop Convection Oven from Cuisinart and have never had a problem with them, I have a lot more faith in them and the 3 year warranty seems like it just might be necessary on this kind of product. Anyone know anything about the Cuisinart?
Posted by: Rebecca at February 22, 2010 4:11 PM
I would have to say after reading all these post and being a victim myself of 2 defective brewers that KEURIG has steped up to the plate and they steped up hard. I am sure they never expected this and where in anyway prepared for mass phone calls and returns. They did whatever it took. come on guys cut them some slack, they are standing by there product and making mends. I want this in products i purchase. just because we might have to wait a few days for a return phone call. they are calling and replacing the brewers. KEURIG you have me sold as a customer forever and i will always recommend your products. Thank you for your outstanding service.
Posted by: troy g at February 22, 2010 7:51 PM
@ Troy G- That's all well and good. I respect a company who steps up and tries to fix things. But that isn't going to get me my coffee when I want it, either. If Keurig machines as they are currently being sold are buggy, then I'm not going to keep up the wash/rinse/repeat cycle. I just want a machine that works. If I have to switch to another brand to get that, I will. I have no ill-will or malice towards Keurig, I hope they get their stuff straightened out, I really do. But if I have an option to move into a different machine that does not suffer from this issue, why should I remain a beta-tester for an obviously unreliable design?
Posted by: Rebecca at February 22, 2010 7:57 PM
I received a B70 middle of January, lasted about 2 weeks and had the pump problem. Sent it back and bought a SS-700 from local BBB a couple of weeks ago. You guessed it, now it too has the pump problem. BBB informs me that Im the first user they have heard from who is having problems with these machines. Yeah right!
Posted by: fudd at February 22, 2010 10:51 PM
Fudd:
Keurig probably builds all the units and Cuisinart just pays them to have their name put on it.
I just sent Keurig an email about my machine. I work all day so it's quite hard for me to sit on the phone to try and get tech support and hope they send me a replacement machine.
Coffee Lover:
still working fine? Can you hear the motor throttle down after 2 seconds?
Posted by: Dave at February 23, 2010 12:06 AM
I am currently waiting on the delivery of my 4th Keurig B70. Purchased my first one in 11/08 and it worked great for 11 months and then the shut off problem occured and Keurig sent me a replacement in 10/09 as my warranty was still in effect. My replacement lasted a week and bingo the machine kept shutting down or when it did work, not pumping a full cup. Another phone call to Keurig CS and they wanted me to send the unit back as it seems they never heard of this problem occuring (Sure they didn't). No problem new one received (#3) and old one sent back in it's box as requested. This new machine has actually lasted 2 1/2 months and last week decided to stop pumping full cups. Knew it was to good to be true. Called Keurig CS and was not even put through to a tech, the CS rep listened to my problem and within 2 minutes of taking all the information she offered me a new B70 replacement. This will be my 4th. I did ask her about the ongoing issues with these machines and she gave me some standard company issued response. I don't need to send my current B70 back, they told me to just dispose of it. My new machine is scheduled for delivery on 2/24. I hope this is the end of the issues that have plagued the B70 as we love it and use it 5-6 times a day. Will let you know how the new machine does.
Posted by: Beth D at February 23, 2010 8:55 AM
The latest replacement from Keurig is working fine. Like I said, they have modified the programming on the pump. Get your replacements now :). I can hear the pump startup a bit louder than the previous (flawed) units, but then it quiets down after a couple seconds. No big deal...
I love the coffee, won't give it up for any other brand.
Posted by: Coffee Lover at February 24, 2010 12:22 PM
i am waiting for #4 replacement B70....I bought my 1st one in kohl's dec.09 and in mid of jan.10 it just stopped working. I called Keurig and they sent me a replacement. Needless to say, i am presently awaiting number 4 replacement. i've had all the problems....shuts off constantly, water isn't pumping,stuck on the lg. size, always saying "not ready" bla bla bla.
My question is: are these faulty keurigs a fire hazard?...I AM COMPLETELY ANNOYED AND HAVE LOST FAITH IN KEURIG.
IF THIS ONE DOESN'T WORK, I AM DONE!!
Posted by: BLONDIE at February 24, 2010 9:58 PM
I've had a total of four Keurig machines in the past year -- the B77 from Costco, two Brevilles, and one B70. After a month of use the Costco machine would suddenly shutoff during brewing. Returned that one, got a Breville from another retailer. It did the same after a few months. Exchanged it for another Breville. It started leaking from underneath the boiler after six months. Exchanged that one for a B70 -- and now I have the pump problem. I'm DONE with Keurig. I'll either try Tassimo or will go back to drip coffee.
Posted by: Rando at February 25, 2010 12:01 AM
Ok...so I spent the last half hour reading alllll these posts about my beloved Keurig B70. On one hand I felt better knowing it wasn't just my machine that simply quit working. On the other hand ... well that hand was busy poking the buttons on the machine to try and get one more cup of coffee out of it. I read about the fix so tomorrow morning I'm calling Keurig to get this one replaced. Its only 2 months old but we're hooked. Thanks for all the great info! So glad I found this site.
Posted by: Missy at February 25, 2010 12:52 AM
I put in a complaint using their online form Monday night. Got an order confirmation today showing that they are shipping me a "Select Brewing System with K-Cups".
Hopefully this replacement unit is one of the updated units. Odd there isn't another email from Customer Service regarding what I wrote - hope my spam filter didn't block it.
Dave
Posted by: Dave at February 25, 2010 10:25 AM
Well, after I sent my initial email complaining, 2 days later I got an email from customer service requesting my serial number and mailing address. Yesterday I got an order confirmation for a "Select Brewer w/ KCups" being shipped via FedEx ground. But no word from any CSR at that point. Then, yesterday afternoon I got an email saying they were shipping me a new unit and that I did not need to worry about returning the old one. Today, about an hour ago, I got a shipping confirmation but the tracking isn't in the FedEx system yet. So I guess now we wait and see what they send me and cross our fingers that it is a corrected one.
Posted by: Rebecca at February 26, 2010 2:06 PM
I talked to a customer service rep @Cuisinart last Wednesday about the pump problem on my SS-700 (it says Keurig on the front). After talking to a tech she advised me to lift the water tank and thump it when it doesnt work. When I told her I was already doing that (thanks to Dave) but didnt consider it a long term solution, she told me to take it back and buy something else as they did not have another solution. Great service eh? I then called Keurig and explained I had sent back a B70 with the pump problem to the retailer but I would like to buy another from the local BBB in exchange for my SS-700 (which BBB sysa they will do and refund me the difference in price). She advised me Keurig has resolved the problem that was occurring on "only a few units". I asked for the start of the serial nos so I would know if I were buying a corrected brewer, she gave me another number to call and that person told it was proprietary info but "only a few units" were affected. (I think they dont want the extent of this problem known). That person advised me not to buy another unit at retail as I "may" get another bad one, even though "only a few units" are affected. She also said Keurig's website is backordered for the B70 for 6-8 weeks.
Indeed it is, so I guess corrected units wont start to show up until then.
Posted by: fudd at February 26, 2010 3:32 PM
I have commented on the these posts before. I am the 3rd unit. 2 from Costco and 1 from Keurig. The 1st I sent back to Costco (B77) and they sent me another one. After a week, this one had pump problems. Called Keurig and with no fuss, sent me another one and was told to keep this one. An hour later, a Keurig supervisor called and asked if she could send me a B76, which is the upgraded version of the 77. As long as it works, no problem. She said this one will not have problems. She sent it to me with K-Cups. This one is working so far 1 week, but have noticed that the beginning of the pump cycle, it is semi lous and goes quiet after a couple of seconds. It sounds like this one will last longer than my other 2. The customer service has been bending over backwards to fix everything. I will keep up with the postings. John
Posted by: John at February 27, 2010 1:33 PM
I returned my unit to Costco today for the same shut off problem everyone is having. I also posted a one star review on the Keurig website. I bought the model that Costco was selling around this time last year for work and it still works great (loud as heck, but works).
Hopefully Keurig gets it's act together soon. The concept is great, but there's no way I'll buy anything they sell until they issue a press release about the problem and explain how they fixed it. They can send out all the replacement models they want, but until they admit their design flaws, they're a shady company in my book.
Posted by: Brendan at February 27, 2010 11:26 PM
Just add me to the list as I bought my Keurig 2 days ago from costco and now it only slowly fills the cub as though it is clogged...only ran it 3 cycles/times......oh well, called keurig and there sending me a replacement unit. Went to the costco site and it looks like there not selling the unit anymore?
Anyone ever tear one of these things apart? I believe I have a d70 the costco gourmet version...thanks for any info on it!
Posted by: Dee Clay at February 28, 2010 1:18 AM
Much to my surprise, I received notification that my new B70 machine was on the way, this after being told it would be April before it could be replaced. Despite the e-mail specifically indicating I was getting a replacement B70 I got the B77. Sigh...I have notified them that this is not the machine we had paid for and were disappointed it's not the correct one. To top it off the tempermental B70 I currently own decide to "act-out" once the new machine had entered the home. Seriously, I will give Keurig this last chance to make something right, then I'm getting on with my life.
Posted by: Kathryn at February 28, 2010 4:12 PM
Received my replacement machine for the original that stopped drawing water. This machine has the "High speed" start to the pump cycle mentioned above. Well, it lasted about 5 days, and now its back. No water draw sometimes at the start, sometimes at the end of the brew cycle. Back on the phone to Keurig tomorrow.
Posted by: Jason at March 2, 2010 5:41 PM
I too received my replacement machine today. IT'S NOT THE NEW UPDATED UNIT! Still pumps water from the reservoir at the same speed as the one it replaced. Does not have a 2 second speedup. This is disappointing. Even though my email stated I wanted to get the updated version, I didn't. Seems Keurig is still willing to send out the non-fixed version. We'll see how long this unit lasts. I certainly won't live with the problem as long this time around.
Posted by: Dave at March 2, 2010 11:09 PM
Rec'd 4th warranty B70 on 2/16/10. Failed on 3/3/10 - same failure mode as first 3 - pump shut down - no restart. Keurig has an incompetent QA Mgr and operation.
Posted by: anon at March 3, 2010 10:06 AM
2 machines with complete pump failure. This should be a massive recall. Wait until one of these units causes a fire from overheating or shorting out and it burns a house down. They'll be glad they only had to replace defective units at that point.
Posted by: Dave at March 5, 2010 8:33 PM
Dave,
The heater is not turned on when there isn't enough water in the heater chamber. This no-fill problem won't cause it to overheat and burn.
I'm just surprised that now that they have a fix they're still sending out defective units. BTW, the serial number for the replacement unit I received is almost half that of my original one from Costco. Keurig must have a ton of the original design, defective units. BTW, in a flyer I received from Timothy's Coffee, there was a bunch of Keurig brewers for sale. All touting "New Quiet Fill Techology". This 'quiet fill' change is the source of our problems.
Posted by: Dave at March 6, 2010 1:13 PM
The "high speed start fix" doesnt work either. I have the new version on my counter and have to do the "Drop fix" every time it brews a cup. The fast start pump isnt working for me.
Posted by: Jason at March 11, 2010 5:59 PM
Update: on my 2 failed B70's; Keurig first emailed me in response to my email complaint and they wanted to know the serial #, among other items. They then called me to ask me how they could make good on this. Obviously two new machines would help but not if they are going to continue failing. We'll see what they do.
As a side note, for the first time, I received a "descale" notice on my display. I have ALWAYS used twice filtered water (ISE filtered water at the source and also using Keurig's own tank filter) so I find it hard to believe there is anything to descale. We'll see.
Posted by: Dave at March 12, 2010 7:46 AM
Jeeze....I don't know what to think.....I just purchased our B70 Platinum back in mid December and up until about 3 weeks ago it was fabulous! Haha now.....The unit shuts down for NO reason after every brew!! I don't set the maker to come on and off ....I leave it always on. It brews the cup, then you hear it replace the water in the heating resevoir and BOOM...shuts off??? WTF?? Then just in the last week, it will not brew a proper cup size! We always brew the Largest (travel size) cup...and now it gives you about 1/2 of that amount in that position!! I gotta say...I'm a little leary about these brewers after reading all this jazz on here! I contacted Breville/Keurig here in ON, Canada and the rep told me it was a computer glitch....but that the issue with the cup size could be fixed. So she tells me that Keurig suggests that you run "3" water cycles through the maker then unplug the unit for 2 1/2 - 3 hours, plug it back in and it should reset itself!....Ahhh NO! Did it...infact I think the problem is even worse so...I'm actually going this morning to exchange the unit for a new one!! I'm reading on here of folkes who have had 3-4 replacements???? Damn it....??? Is there a light at the end of the tunnel??? If I have an issue with the next one....what should we do?? Is the "BREVILLE" Single Cup a better unit??
Posted by: Matt at March 13, 2010 8:20 AM
Matt,
I suspect you think the water is refilling the heater chamber after brewing a cup but it is not. This is why it is turning off after a cup and you're suffering the same problem as all of us. What Keurig asked you to do will not fix the problem. I doubt the Breville will be any better as they are all manufactured by Keurig.
Dave
Posted by: Dave at March 13, 2010 4:51 PM
First, thanks for this website so we can actually discuss this problem. I sent Keurig an email and hopefully they'll send me another FIXED b77/70. I'm having the same shut off problem interesting enough, right about a month after I got it.
Just a question, are the ones that people are getting that are new actually working with the problem fixed?
Posted by: anon50 at March 13, 2010 10:28 PM
To all the B70 owners: #5 #5 #5
I AM AWAITING MY 5TH ONE TO COME!!!
Shame on keurig for not doing a total recall on this model!!!i'm having the same problem, spits out small amt of coffee, keeps shutting off, or not ready no coffee at all.
After calling keurig for the fourth time on my fourth keurig i talked to a tech. (the csr told me they had the most "yank").
Let me say this, out of all the people i talked to at keurig , this tech , was by far the most programmed, p/r , company man that i've talked to yet. They are denying there is a problem with this model and that this faulty coffemaker won't burn our house down. RIGHT!!
IF I DIDN'T PAY $$$ I WOULD BE ON TO A TASSIMO!
meanwhile, i am telling the world not to buy the keurig b70 .
NOTE TO KEURIG: the free coffee is useless if the coffee maker doesn't work!!!!
p.s this time they are paying for me to ship back the 4th one free of charge and of course , it's been working fine.
Posted by: BLONDIE at March 14, 2010 12:27 PM
Well, my second B77 from Costco is kaput. The first lasted 4 weeks before the pump stopped drawing water from the holding reservoir. The second one got a "sticky" valve from the heat chamber to the K-cup. The water would pull in from the holding tank, but then take longer and longer before it would go through the K-cup. One time the valve opened partially and was dribbling into my cup. Then it suddenly blasted open the rest of the way and blew all the coffee grounds into my mug. Now the cup size is all screwed up. This morning I got maybe 5 ounces on my 10 ounce brew. I was even using bottled water from the store so they couldn't blame that on me. I was going to work with Keurig directly this time, but why should I? Back to Costco.
Posted by: Steve at March 14, 2010 4:44 PM
Does anyone have any experience with the Office Pro B145 commercial model? This is not the "quiet brew" technology but still brews 3 cup sizes. After 2 B77 brewers I am really thinking of giving this a try. From what I read you can't use the "my k-cup" in this model, but I do not use that anyway. I would like being able to drain the internal tank and this model has that feature.
Posted by: Steve at March 14, 2010 4:47 PM
epeniata,
Thanks for the YouTube update. Your problem is not the same as what we are experiencing, however if Keurig was still using the older noisy pump, your unit too would be okay. Yes the pump will cavitate if there is air in there, but that's not we're experiencing. The head of water in the reservoir will keep air from entering the pump. Don't know why your pump got air in it other than it may have been dissolved in the water itself. In my case, and most here, there is a valve after the pump that is sticking shut. This 'quiet fill technology' that Keurig is touting is that impeller pump that cannot build enough pressure to overcome the valve. Once the valve is open, you can run tank after tank of water through the unit as long as you don't put in a K-Cup. Pressurizing water through the K-cup forces the valve after the pump closed harder - making it stick.
Dave
Posted by: Dave at March 15, 2010 1:22 AM
I have had 3 Brevilles, a special edition, and 2 Platinums,all with the same problems as everyone else. The 3 Brevilles were in the same week. I have read every post here at least twice. For those who want a class action, try going after a company that does NOT stand behind their product. For the person who asked the e-mail addy of the Keurig executives, did you look at the Keurig web site??? There they all are.
I am not trying to stand on a soapbox, but most companies would never send out replacements without proof of purchase, returns of defectives first, etc. If the brewer that arrived today fails tomorrow, at least I know that they will keep trying until I am happy. That is unheard of today. I wrote a nice e-mail to corporate on a Sunday, and got a phone apology, as well as a promise to do better FROM A VICE PRESIDENT in 2 hours!
I am quite sure that mailing thousands of brewers out for a problem that affects almost all their product line is not something they are doing to cause customers misery. I admire, not scorn Keurig. They will fix whatever is causing the pump issues, and I, for one, will hang in there with them.
For those of you whining and threatening to buy another brand, guess what? The brands that use k-cups have Platinum insides.
I appreciate the comments and research from Dave, Troy, and others. If I get up tomorrow morning, and the Platinum won't pump, I know that I will be taken care of better than any company I have EVER dealt with, and that sure is good enough for me.
Posted by: nancy at March 18, 2010 7:59 PM
Good post nancy. Very good thoughts.
What exactly is a 'Platinum' btw?
Posted by: anon50 at March 18, 2010 10:31 PM
Thank you...the Platinum is the Keurig B70
Posted by: nancy at March 18, 2010 11:00 PM Post a comment
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Review: Keurig Platinum B70 K Cup Single-Cup Brewer
