October 6, 2006

Review: Keurig Platinum B70 K Cup Single-Cup Brewer

Review from Single Serve Coffee.com - Coffee Pod Reviews T22126 Large

We've been testing the Keurig Platinum B70 K Cup Single-Cup Brewer along side it's older cousin the Keurig B60 brewer for over 2 weeks and find the two cousins to be refreshingly different. What's different from the Keurig Platinum B70 K Cup Single-Cup Brewer compared with the B40, B50, and comparable B60? Basically, a smaller footprint, larger reservoir and reduced noise during brewing. It also features 4 programmable cup sizes versus 3 on the Keurig B60, the largest topping out at a whopping 11.25 oz, which is enough to fill just about any travel mug with lots of coffee.

So readers had a bunch of questions we needed to answer:

  • Is it really more quiet than the older models?
  • How much of a difference does the larger reservoir make?
  • Were there other changes you like or didn't like?
  • How is the coffee compared to the B60 or B50?
  • Did you like the larger brew size option of 11.25 oz?

We answer all your questions and if you'd like to see how we rated the other Keurig brewers - for a full run down of our impressions of the B40 and B60, you can read a full review here. For a full review of the Keurig B50, you can read our full review here.

Features of the New Keurig Platinum B70 K Cup Single-Cup Brewer

Keurig B70 Features

  • 4 brew sizes:
  • 5.25-oz. more intense cup
  • 7.25-oz. regular cup
  • 9.25-oz. mug
  • 11.25-oz. travel mug
  • Adjustable brew temperature
  • Blue backlit LCD display and water reservoir
  • Digital clock, Programmable on/off timer
  • Ready to brew three minutes after turned on
  • Descale indicator for long life
  • Removable 60-oz. water reservoir
  • Removable stainless steel drip tray
  • Chrome handle and faceplate
  • UL/c-UL Approved, Warranted for household use

Img 3015
There's more than just new settings, there's also a new look and design for the Keurig Platinum B70 K Cup Single-Cup Brewer. It's a bit thinner and also a bit more sleek than the B60. We like the new closing mechanism for inserting the K Cup into the Keurig B70, and find it closes a bit easier. The Keurig Platinum B70 K Cup Single-Cup Brewer also claims to be much quieter? Is it?

So that brings us to our first question and answer - Is it really more quiet than the older Keurig models?

Yes and no. We ran a set of videos last week giving you the ability to hear the Keurig B60 and the Keurig Platinum B70 K Cup Single-Cup Brewer. If everything is tight and in place on the new B70, it will be quieter than the older Keurig B60. But if the lid to the reservoir is loose, or you have the machine on an uneven counter, the machines will sound about the same when priming. During brewing, the Keurig Platinum B70 K Cup Single-Cup Brewer is always quieter. And surprisingly? Seems to take less time to brew the standard 7.25 oz regular cup of coffee.

And now this brings us to our second question - How much of a difference does the larger reservoir make?

Img 3018
This one's easy. It's worth the extra $50 if you make a ton of coffee to purchase the Keurig Platinum B70 K Cup Single-Cup Brewer on this new feature alone. We went most of Thursday, Friday, Saturday, and Sunday not needing to refill the water reservoir. In the older Keurig models - the 12 less ounces really did make a difference. We always felt we were refilling the Keurig B60 or B40 we use at work all the time.

And finally for feature questions - Were there changes you like or didn't like in the new B70 model?

There's one change we don't like. It wasn't evident right away and maybe wouldn't even bother you. The only power button to turn on the Keurig B70 is in the back. The Keurig B40, B50, and B60 power buttons are on the front and easy to access. If you put your new Keurig Platinum B70 K Cup Single-Cup Brewer against the wall on your counter, and if you haven't pre-programmed the machine to come on in the morning, then you'll have to reach around to power up the B70. This is a bit of a bummer. We often find the auto-on to be the best feature, but we also use the Keurig later in the day and with a touch of a button on the front of the B60 - it powers right up. Call us picky - but we like our power buttons in the front.

We also thought for $199.99 you might get a charcoal water filter in the B70. None. Though we use filtered water here at SingleServeCoffee.com, many people don't have this option and it makes a big difference. We hope in the future Keurig offers a water filter option so you get the best cup possible if you don't have filtered water to use.

Brewing K Cup Coffee in the Keurig Platinum B70 Single Cup Brewer

We have really been putting the Keurig Platinum B70 K Cup Single-Cup Brewer through it's paces. We tried coffee from all 4 different models - the B40, B50, B60, and B70 and found the coffee all to be the same when brewed at the standard 7.25 oz setting. We also used the K Cup reuseable coffee filter in all the models with some French Roast coffee from Green Mountain, and also found the coffee to be nearly the same.

The Keurig Platinum B70 Single-Cup brewer is quieter during the brew cycle, but still at the end the brewer pump is quite loud. There is something more understated about it's finish and we also noticed it takes less time to brew a cup of coffee using the B70 - almost 15 less seconds than the Keurig B60.

Img 3017
So that brings us to our next question - How is the coffee compared to the B60 or B50?

Like we said above - not much difference at all. Comparing Tully's French Roast coffee in each of the models at 7.25 oz produced a great tasting cup of coffee. We ran the tests simultaneously, with 3 members of the SingleServeCoffee.com staff pushing the button on the 3 brewers - B40, B60 and B70 at the same time. We sampled the coffee from each - it's the same.

What else is there to say about brewing coffee in the Keurig B70? It's a bit faster than the other models and this doesn't seem to make a difference in coffee taste of flavor. All the extra-bold K Cup coffees tasted great, and we found no real difference in brewing the coffee at the different temperatures except we like our coffee really hot at 192 F instead of the lower 187 F setting. But what about that brew size?

And this leads us to our final question - Did you like the larger brew size option of 11.25 oz?

Img 3020
Yes and no. As Keurig recommends, when brewing on the 11.25 oz travel mug setting, you need to use extra bold K Cups in the Keurig Platinum B70 K Cup Single-Cup Brewer. A regular K Cup like the Green Mountain French Roast or a Gloria Jean's Pumpkin Spice won't hold up. There's simply not enough coffee to water to brew at 11.25 oz. And even with the extra bold K Cups, at 11.25 oz we didn't like the coffee nearly as much as the 7.25 oz setting. We prefer less coffee volume to better flavor every time.

Conclusions

We really like the new Keurig Platinum B70 K Cup Single-Cup Brewer and find it to be an improvement over the Keurig B60.

Pros

  • 60 water reservoir - less trips to the faucet
  • Larger display with easier to program interface
  • A bit quieter than the older models
  • New Sleek Design
  • Better closing mechanism for inserting K Cups
  • New Larger 11.25 oz brew size - only good for use with extra bold K Cups

Cons

  • Power button in the back
  • 11.25 brew size is only good for use with extra bold K Cups

We're going to give the Keurig Platinum B70 K Cup Single-Cup Brewer a recommend to buy if you really need the larger reservoir (which we think everyone will like) and if you are looking to purchase a Keurig machine that's got more features than any other Keurig model. Once again, Keurig continues to innovate on an extremely solid design from earlier models like the B60, and we can't wait to see what the future brings for Keurig over the next year. With over 130+ coffees to choose from, the Keurig Platinum B70 K Cup Single-Cup Brewer is a great choice for any coffee drinker looking for a variety of options in a single serve coffee maker.

More at Keurig Platinum B70 K Cup Single-Cup Brewer and Keurig

Due to the large amount of feedback please visit our forums to discuss this brewer at length.

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Posted by Jay Brewer at October 6, 2006 7:37 AM

Recent Comments

does anyone get a grainy residue in their reservoir???


Posted by: mommytwinz at January 18, 2014 10:47 PM

My brewer is 2 years old and was brewing half cups of coffee. In the past just doing a descaling fixed the problem but this time a descaling did not help at all. I did some research on the keurig site which showed rinsing out the water reservoir, especially at the water entry to the coffee maker point. It also showed cleaning out the water entry point on the coffee maker using a cloth. I did both but it did not work again. On close examination of the water entry point on the coffee maker using a flashlight, I notice debris that were white greyish colour just inside the entry port. I used a tooth pick or you could use tweezers to remove the residue which looked like fibres of some sort. Below the residue is a fine plastic mesh which is obviously some sort of filter. The coffee maker has never worked better, I get a full cup each time. I will certainly check this spot again.


Posted by: retlawv at February 20, 2012 12:33 PM

We've been enjoying this brewer for the past 2 months and have also enjoyed the variety of k-cups.


Posted by: Jack Fields at April 12, 2011 10:57 AM

So, I am on my fourth B70. My wife and I just received it last week. I share in everybody's frustration with these confounded machines. I descaled on a monthly basis, kept the needles clean, and punctured the K-cups before closing the top to brew (I live at a high elevation), but I am still on my fourth brewer. I appreciate some of the above suggestions to "nurse" back the brewers; and if I ever get a brewer that passes its warranty then I try those suggestions. As long as your brewer is under warranty, the easiest thing to do is call customer service. It's not worth the hassle to nurse the machine back to working condition for merely a month or so.

The customer service team at Keurig has always been friendly and has shipped out our new brewers out with haste.


Posted by: Kurt at April 5, 2011 12:53 PM

Re: Keurig B70. I had purchased this brewer, 5 months ago, in November 2010. My machine is having problems as well. Not pumping water thru the k-cups. My machine feels very warm to touch on the outside and misc other quirks. Fortunatly I bought my machine from QVC. I called QVC's cust. svc. and they are refunding my money. I told them I did not want to waste any of my time dealing with free replacement machines which in time seems to be having the same issues. QVC's cust. svc. is the best. No hassle, no frustrations. I only wish this machine was worthy. It is a great concept, it just doesn't deliver.


Posted by: Jane at March 26, 2011 12:49 PM

I just wanted to add my little testimony to the discussion here (since I used a lot of the advice here for help).

I was taking the trash out Saturday and noticed on top of the can a Keurig B70. Now, not one to grab a coffee make from the trash, I almost didn't give it a second glance. When I did, I realized it was the exact machine I'd been eyeing for a while. So, figuring what the heck, I took it in to power it up and see exactly why it was thrown away.

Plugged it in, and it powered up. Awesome! Powere supply is good, my main fear. So after the trouble shooting I realized it wouldn't brew, or really do anything. After lot's of internet searching and trouble shooting, I went with the compressed air into the tank drain, blew all the water out of the tank (along with copious calcium scales). Finally, the machine pulled water from the tank. Got vinegar to suck into the tank, left it for a few hours. Couldn't get it to pour a shot again, so I almost considered it lost. Blew more compressed air into the tank, filled the water tank with coffee cleaner solution, and sure enough, it was working....flawlessly.

So, not only did I net myself a nearly $200 dollar machine I'd been wanting for free, but it's a testament that with a little patience and diligence, these machines can be nursed back into functioning format. I really feel like the key here is to really take care of these machines, descale AT LEAST every month, as they seem to be very sensitive to hard water deposits.

So, I hope this is inspiring for anyone to keep trying where a warranty might not be an option. Or maybe for someone else who wants to take a gamble on the $30 B70 on eBay that "won


Posted by: Aaron at March 21, 2011 11:06 AM

I found the perfect fix for my Keurig B70 Platinum brewer. I filled the water reservoir with used cat litter and put the whole thing out in the trash. Then I went to the basement and brought up my old Mr. Coffee (made in USA) and I am a happy camper, once again!


Posted by: John at March 4, 2011 10:40 PM

Those of you having a pumping problem with the Keurigs with side maounted tanks. It seem that the screen in the base when you liftout the tank you can see it, has a tendency to vapor lock due to the small mesh and pump height. I corrected this by putting 4 larger holes in the screen which is plastic with a pointed object just be careful not to go to far down or you will puncture the hose for the pump. After doing so I have not had a problem with my pump supplying water for the last 2 weeks to the heat tank, if your pump is not humming or working this will not work. This is a fix for those that remove the tank and set it back and the pump works when this is done you are forcing water through the screen breaking the vapor lock so try it, if it works fine


Posted by: James Hausle at February 10, 2011 1:09 PM

I can honestly say I hate Keurig now. I have the Platinum model which was a replacement from a prior Platinum that shorted out. This one died within the year as well but no real help from customer service. Granted, I sat on the machine until the warranty expired but I'm wondering if they would have done anything for me anyway. After going through the whole process of declogging the holes which weren't clogged at all I was merely offered a HUGE discount for a new one. The huge discount being $130.00 dollars. When I told the woman that that was only 9 dollars less than what i could pay for the same thing at Costco or Kohls she actually accused me of not being correct and went on Kohl's website to prove that I was wrong. I told her it may not be on sale anymore but that Costco was still that price and do you know she just gave me some bizarre story about how that was impossible b/c they had special contracts, etc. She never did confirm Costco's pricing so i know I was right. She then launched into me about how if I had only descaled sooner I wouldn't have had this problem, etc...Meanwhile I read all of the comments on here and it's the same Not Ready error that alot of people have that may be a heating element instead. They have persuaded me to jump ship and use a different brand. Never been so disgusted!


Posted by: Sarah at January 27, 2011 5:26 PM

Hey everyone! Keurig made 2 working models! Fran, you have enlightened all of us that have received the crap models. Not one person on here would say they hate these things IF/WHEN they work. But, since you seem to have received the only 2 working models on earth, congratulations! By the way, I have had ZERO problems with my 5 year old Mr. Coffee...works each and every morning. It is really interesting to read these on-going posts begging Keurig to do something. I suppose everyone will keep getting new ones and littering the landfills with the "old" ones. Al Gore would be ashamed...if he had a conscience. Sorry to vent...just sad that this continues for so long! And they keep on selling them to those newbies that are willing to shell out $150-$200 for a COFFEE MAKER. P.T.Barnum was right! We are SUCKERS.


Posted by: StuB at January 27, 2011 11:31 AM

I have the Platinum Keurig and have been using it for a year now with no problems. My other model, that I had for a year previous to this one, I gave to my daughter and she has no problems either.
I leave my maker on 24/7, I descale at least once a month and clean the needle at the same time (so the grounds don't clog it), this I do with a paper clip as it tells you to do in the manual.
I guess we are one of the few lucky ones.
Thank you Keurig for my fresh brewed coffee at a moments notice.
And yes, I use both the K-cups and regular coffee.


Posted by: fran at January 26, 2011 2:57 PM

Dear Keurig: WOW! I'm in awe right now after reading all these reviews...I had purchased my B70 Platinum brewer from BB&B in late summer 2010. I'd say within the 1st couple months, I would have intermittent issues of it brewing a spits worth of coffee or not at all! So I followed the care instructions of cleaning the machine with vinegar which temporarily fixed the problem. NOW...it pretty much never wants to work whether I chose to brew the smallest cup to the largest cup. I'll go through the motions of inserting a paper clip into the needle to clear any clogs from the KCup and filter, which rarely are any, rinse it and do this several times EVERY SINGLE TIME I WANT TO HAVE 1 STINKING CUP OF COFFEE. This is absurd that I have to go through this and frankly never have time to mess with it each morning before work so I don't and is pretty much a decorative item on the counter now. The weekends are my only time I can mess with it and then again, I'm back to the process above. It's becoming such an issue that I'll have to either turn the machine off entirely, unplug it and then when it finally decides to brew coffee I have to be careful I chose a large enough cup for it to brew the coffee into otherwise it'll overflow in the cup because I'm assuming there's such a backlog of water in the machine itself. I'm really disappointed in this machine so far (6 mos# and have pretty much had an issue with it after the 1st couple months of owning it. Now I can barely use it and have lost all patience with it. I've called their cust svc and they are going to send out a replacement. They are some of the better cust svc rep's out there I must say. No issues with attitudes, or lying as some stated. They at least TRY to assist people with these issues so that's a start! I can only hope & pray that I don't get another bunk machine and have to come back with more unpleasant reviews. Keurig - please read these reviews and do your best to offer a quality product#s) that you can actually be really proud to stand behind. It is clearly obvious there is consistencies in the SAME ISSUES for all owners of B70 Plaitinum series. That's a strong enough reason to indicate there actually is a problem and must be attended to immediately otherwise you're going to have a major drop in sales provided the potential customers read your reviews. Thank you! Disappointed brewer...


Posted by: Sadbrewer at January 18, 2011 1:45 PM

"Place4Stuff" Yours sounds just about like what our B70 was doing. B4 you "cut the cord" give this a try. Now it may not work on your model 77, but what Im going to say next has cured our B70 for 2 days now. Unplug the unit, remove the resivor, and carefully pickup the unit and turn it upside down. Shake it a few times and hit the back of it with the base of your hand a couple of times to give it a good jar. After I did the above, the unit has worked flawlessly. It now draws down water out of the resivor, fills your cup & heats water, then draws more water out of the resivor, stops, then the ready light comes on for the next cup.


Posted by: wth at January 14, 2011 11:33 PM

I have a model 77 that I love. We have had it about 13 months. I descale it about every 3 months. About a week ago, it started giving some random sized cups of coffee. Did my descaling act again and that wasn't helping like it has in the past. I tried a bunch of things: 1) Paper clip in the nozzle, 2) shot of air in nozzle, 3) other things that didn't make much help.

I took the whole thing apart to see if I could diagnosis it. It appears that I have a bad pump. I think the pump just behind the reservoir is cutting out. The symptoms are it starts to brew, you hear the pump doing its thing, water comes out the nozzle but also pumps back into the reservoir. After a few seconds, the pump stops, the screen says "brewing" and it does nothing for a few seconds. then the screen turns back to ready to brew. Rather than take apart the pump, I called up keurig. They agreed with my dignosis, because I was only a few months out of warranty, they are sending me a new one with little problem. I am going to cut the cord and return the parts as promised. The service people were polite, personable and fantastic...I am reaffirmed in my great feelings about Keurig.


Posted by: Place4Stuff at January 14, 2011 9:47 PM

After recieving my 2nd unit on 4/22/2010, this unit worked fine until after I "descaled" it last week. Descale warning was not on, and our city provides treated water that's softened down to 5 grains/gal. 0-5 in the industry is considered soft water. Now most of the time the unit does not prepump water out of the resivor, it just tries to brew & draw water at the same time, but most of the time the output is short and hot water is also running out the "overflow" back into the resivor. The the output has finished, the "brewing" just stays on for a couple of min, then changes to "ready". And there's no water drawdown after it brews. Called keurig and they want me to descale it 2 more times..... Begining to think it's a POS.


Posted by: wth at January 12, 2011 11:53 PM

I have an older b50 ultra. I had been stored for a while. I pulled it out today to begin using again.
Went through the directions to prime. Small amount of water came out. After that would pump at all. After reading the various posts about the pump getting an airlock, I decided to try some of the suggested methods. Tried the "lift and drop" of the resv. which seemed to help others, but didn't help me. Then I got to Maxine's post (Dec 14) about "pinching the rubber overflow tube". Actually, I didn't pinch it. I simply put my finger over the opening.(I am assuming this is an air intake rather than an overflow as I could feel some suction on it.) That seemed to do the trick. It began priming and I have run it through an entire resv. with no failures.
So, Maxine, thanks for the idea.
Hope this helps others.
Steve


Posted by: steve at January 2, 2011 8:58 PM

3rd B70 quit this morning - this one is a replacement that we received only last May.

Daughter is on 3rd one in a little over a year.

I agree, some of Keurig's customer service people make you go through "the exercise," and it never works. For that reason I will not call them again.

They need to fix the quality issues.


Posted by: Denny Lambert at December 30, 2010 5:09 PM

I purchased this B70 as a Christmas gift to myself and I have been using it since Dec 25 ...This am the machine decided to not pump...dang it I love it when it works.After reading all the other comments I really wonder why bother getting a replacement ?


Posted by: Carianne at December 30, 2010 11:30 AM

can anyone tell me where i can download a free owners manal and operation manal for the keuri b77?


Posted by: RUSSELL BATTS at December 25, 2010 5:56 PM

Tried the maching this morning- hoping last nights fix would stick....WRONG! The coffee maker is going back. And yes, I'm ordering another


Posted by: Maxine at December 14, 2010 1:18 PM

Okay, my Keurig B-70 starting acting up. I read the posts and decided "Back it goes!", but not before I do a little experimenting.....
I tried pinching the rubber overflow tube in the reservoir- with some improvement. So I decided to remove the water reservoir and......blow air into the tube. Yes, that is what I did and guess what- IT WORKED! My tank is now siphoning.
My guess is pinching the tube wasn't allowing enough back air pressure to remove whatever was clogged in the tubes. Who knows? This may be a short term fix and I will eventually have to return the machine. But for now - I have COFFEE!


Posted by: Maxine at December 14, 2010 12:01 AM

After extensive testing, I've retired my replacement B-70, it's going to be used when my other 3 B-70s completely fail. I use my Keurig for 1 or 2 cups each morning and sometimes another at night. My daily machine is now...the B-70 that wouldn't pump! It's been working fine for about a month now, no short cups, no failed refills, pumps consistantly. I haven't changed a thing, same type of water, same reservior, same coffee, same My K-Cup. Oh well, if it does decide to fail, I'll use one of my other B-70s, or my Krups Crystal Arome, Senseo Supreme, Braun Espresso/coffee, Melita Lily Pod, B&D Cup-at-a-Time, Cory vacuum pot... :-)


Posted by: Greg in SoCal at December 9, 2010 4:02 PM

This is for everyone who has a problem with Keurig coffee makers. If the system says its not ready, try pulling the empty jug out and pushing it back in (hard) till you hear a click. You might have to attempt this a couple of times. From now on just fill the jug with another cup or pitcher... don't take it out. The other problem that I know of is the water backing up into the tank and not going into your coffee mug and shuts off (or filling less than expected). For this problem you can get an air can spray (computer store) and spray the piercer nozzle (make sure the system is cold, as to not scald yourself). Or you can use a paper clip to dislodge hardened water in the lines. The water lines for Keurigs are way to small and can get clogged.


Posted by: Beung at December 2, 2010 11:16 PM

I am now on my 4th Keurig coffee maker, and just need to vent a little. We love the coffee maker, but feel like we have spent way too much money on replacing broken ones. They just don't seem to hold up for very long. I see that some other coffee makers are now making the single-cup brewers. I don't want to change brands, but feel like I might if this maker I have doesn't hold up. Thanks for listening to my gripe. Sincerely, Vicki Collier


Posted by: Vicki Collier at November 22, 2010 5:20 PM

Dale, you need to read just a very few of the postings on this site to understand that Keurig is a POS product! They will not ever correct this issue. We've all been burned at some level even though some think that great "customer service" includes unlimited replacements. Do yourself a favor and get any money back that you can and go get a Mr. Coffee. The single-serve idea is a great one BUT Keurig has neither the know-how or willingness to create a decent product that will last longer than a few uses. $100 and up will buy LOTS of Mr. Coffee units...which by the way, will last forever. The only reason someone changes out one of those is to get a new one with more features! Don't waste one more minute wondering if Keurig will fix your issue! They will not.


Posted by: StuB at November 15, 2010 11:31 AM

I have a B40. It was 6 mo. old and I kept getting short cups. Even though it didn't say descale, I did. No good result. The customer service taught me how to clean the upper needle and I did, didn't help. They sent me a rebuilt coffee maker. Again I am getting short cups. I've cleaned everything again with no change. Am I the only one who has this problem? I have no idea, other than to toss this thing , what to do with it. Any ideas out there. Please?


Posted by: Dale at November 14, 2010 7:49 PM

I bought the B60 and was thinking of returning it to costco and getting the B70 because of the iced tea feature..after reading the reviews, I think i should stick with the B60...


Posted by: Rose at November 7, 2010 9:53 PM

WOW... I can't believe all these emails and all of us with the same problems I too returned 2 b70 platinums and called the company and they said they would replace it with a new one (the same model), I don't think sooo if 2 are bad why do I want a 3rd. I went and got my money back and got a different keurig the office pro and I love it, it is easy and no clock to mess up or no problems at all


Posted by: Colleen at October 29, 2010 5:50 PM

My Platinum B70 has worked fine for the last year but suddenly the black plastic flange that goes around the puncture needle started breaking apart and dropping off in pieces. Has this happened to anyone else?


Posted by: James Anderson at October 24, 2010 9:58 AM

Our second B70 started short cupping today. Customer service was quick to offer a replacement and it should be here in a few days. I sure hate to throw another one away. It seems like they would want them back to repair and sell as refurb. Too bad there isn't a way to fix it and keep as spare. Funny how all they want is the little K-cup funnel returned.


Posted by: NYA at October 23, 2010 1:51 PM

Just purchased the New B70 platinum coffee maker and did everything to a tee only to see the dreeded NOT READY on my screen. Its been one hour with bottled water in it. Lets see if Future Shop will take it back without the box! This is the worst feeling, thinking that your going to wake up at 4am with a cup of coffee than nothing :(. Can this product be trusted?


Posted by: Frankie at October 17, 2010 6:36 PM

Just received our 3rd unit in 12 months! Agree totally with the previous comments. All I have to say is that with the amount of brewers they are sending out as replacement units, they must be making a bucket of $$ on the K-cups! How else could they afford to staff a call center, purchase and ship out units, while non-servicable broken units wind up in the local landfill? If anyone from Keurig reads this site, PLEASE redesign the brewer to make it more reliable. The quality of the brewed coffee is excellent, but the maintenence issues are unacceptable. I had a BUNN coffee machine for years and only had to descale it once every year or so. I know that it all comes down to ROI, and perhaps redesigning the internal workings would be too costly, but this product obviously has some serious shortcomings. Has anyone let Consumer Reports know about this??


Posted by: Tom at October 11, 2010 9:23 AM

Nancy, Why on earth would you buy four or five hundred K-cups? This news should bring music to your ears. My B70 I bought back in March 2010 gave up the ghost in August. It just quit pumping. I called Keurig customer service and was transferred to a technician who walked me through all the maintenance checks etc and asked me the usual questions like de-scaling etc. all to no avail. After about 30 minutes she gave in and said she would send me a new machine. She gave me a link to an RA number and asked me to send the funnel thing the K-cup sets in back to Keurig. I asked about the rest of the machine. She said to throw it in the trash. I received a new modified B70 with the rectangular overflow spout etc. in about five days. I use my old B60 in the meantime which still works like a charm. The replacement B70 performed as advertised up until two weeks ago and then started acting up by brewing half a cup. I did a de-scale and cleaned all the needles etc. and now it just hums on occasion. I managed to work around this so far by starting the brewing process without a K-cup in the funnel. When I hear the water start to flow to the head, I quickly open the lid and pop in a K-cup and finish the brew. Instead of throwing the old B70 away I decided to take it apart to see what made it tick. You would not believe how hard it was to open. This machine is not made to be repaired. There are only four screws holding head section on. The rest is (one-way) snapped and glued together. The inside looks like the insides of a space ship with tubes, tank, clamps, filters and wires running everywhere. I’m an engineer by trade and for the life of me one has to be a rocket scientist to work on the B70. I’ve come to the conclusion that the B70 has a life span of six months tops. Over that time the many filters in the tubing system begin to clog causing pressure to build up in the tubing which prevents certain valves to fail during the pumping cycle. I found that placing my thumb over the rubber overflow tube in the reservoir causing back pressure may occasionally relieve the pressure and open a valve. I’ve decided when my current B70 quits I may buy the old reliable B60.


Posted by: Charlie at October 7, 2010 2:34 PM

This unit needs a re-design.. there are postings all over the internet about the short cup problem. I followed their recommendation to clean and de-scale it. That helped for about three days then it started to short cup again. If you want a short term fix just open the water resovoir while your coffee is being brewed. You will see a small rubber bypass port draining water back into the resovoir. We just plug it with a finger and the cup fills completely. I'm sure it's a very short-term solution.


Posted by: Dave Kirsten at October 4, 2010 1:42 PM

I purchased the B77 from Costco in Feb 2010, it was occassionaly glitchy from the start (shutting off before or after brewing, not pulling water from the resevoir). Work arounds kept it brewing. Recently, it was failing more than working and had begun shorting the cups or sending the water back to the resevoir). I called Costco, they were great. They said they couldn't issue a replacement because they now carry the B70. So, they are sending me a UPS label for the return, which they said goes straight to the manufacturer. As long as Costco is willing to replace them, I will keep ordering from them, at least until my stash of K-cups runs out.


Posted by: Rebecca Dean at September 25, 2010 12:01 PM

I purchased the Kuerig B76 in May of 2010 from an E-bay store, new in the box. I started having problems after about 60 days. It would turn off after brewing. I found a way around it but that is no longer working. I contacted Kuerig and they took down all of my information. They then told me they would not help me because I purchased it from E-Bay. This must be the way they are getting out of repairing a problem they are having with these coffee makers. They claim this is not a problem and this is the first they have heard of this. I have read numerous posts regarding htis problem. When I explained this to the tech support person, she then admitted they did but the problem is now resolved. I am now stuck with truly a single cup brewer (it shuts off after the first cup and you need to wait to turn it back on). I am frustrated with customer service, it is obvious they built the coffee maker it has their name on it, they should warrantee their product. I will be looking at a cuisinart Coffee Maker they have not had the problems the Kuerig Coffee maker has had.


Posted by: Daniel Bailey at September 23, 2010 7:36 PM

Purchased the B60 two months ago. Now it gives 1/2 cup of coffee, the rest goes back thru the overflow and into the reservoir.


Posted by: Dan at September 21, 2010 9:04 PM

Has anyone tried to buy a B70 at BedBath and Beyond lately? I went in yesterday and was told they didn't have any in stock, and haven't had any in for 2 weeks. They do have them online, but I still thought it was weird. Does anyone know what the issue is, if there is any issue? Thanks!


Posted by: ellen at September 8, 2010 10:28 AM

I am so glad I found this site! I got my first B70 for Christmas 2008. In June 2009 I started experiencing the problem where it says it is brewing and sounds like it is pumping the water but then nothing happens. I descaled it and thought it was because i never let it sit for 4 hours that is why it broke, so was happy when the folks replaced it right away. Here it is a year later and i started experiencing the same thing. The customer service people were almost blaming me for not descaling regularly and properly and made me go through all these steps that included sticking a paperclip where the water comes out. after a couple more tries and the machine didnt work i finally found this site that proves it isnt just me!! thank goodness. I called this morning and another machine is on its way,, but frustrating thats for sure!


Posted by: rachael at September 8, 2010 9:29 AM

Wow. Here I thought we were the only ones with problems. We are on our 4th Platinum in 1.5 yrs! Bought our first one Dec. '08, worked great for awhile then started short cupping, same with replacements 2 & 3 (none have worked longer than 5 months). I have descaled and done everything according to directions. The only positive thing I can say is that I have had very good customer service. I am going to be calling them tomorrow to ask for an older version to see if that might help!!! We LOVE the coffee (especially Timothy's/Emeril's) and the brewer...WHEN IT WORKS. If anyone knows of another brand, please post it! Oh yes, our daughter has had one since Dec.'09 without a problem!


Posted by: Ruth at August 15, 2010 11:23 AM

Hi all. I so,so,so wanted to get a Keurig for work, but after reading all of your post I am not so sure now. My unlce has had 4, his last one seems to be doing well but 4 units? I know some of you have had more then that. I have had the Emerals coffee and its one of the best I have ever had,that is what prompted me to buy a Keurig. Are there any sucess stories out there? HELP!!!


Posted by: Avi at August 9, 2010 2:53 AM

Addendum. Obviously Keurig is not strong in customer service nor coffee makers. After reading the posts, nothing would make me buy another one. They need to wake up. This damned machine never worked right, from the very beginning. I mean how hard is it to make a coffee machine?.. They aren't slack, THEY SUCK.


Posted by: Dee at August 8, 2010 2:57 PM

Disenchanted.... yeah , me too. when a $200 coffee machine doesnt last a year; I have a problem with it. My fault I didn't send in the warranty card. Keurig couldn't even repair the machine. It just totally stopped working and I am the only one using it. They offered me a discount on a new one (for a price I could have bought a lot of places) but I told them , "no way will i buy another at that price when they do not last ". A crying shame.... they are slack.


Posted by: Dee at August 8, 2010 2:49 PM

On my 3rd Keurig B-70 in less than 2 years! The first one vibrated into next week every time it refilled itself! Lasted about a year and then the flow reduced itself to a trickle and then finally just quit working all together. The second unit was much quiter but only lasted about 5 months and then also stopped brewing properly. I only use purified water and brew 3-4 cups a day. The new one sounds like it has a two speed pump in it? You can hear it change pitch as it brews and refills. So far I am not convinced Keurig can make a reliable coffee maker. What is so hard about pushing hot water through a small cup? I purchased the first unit at Kohls and they are really good about taking it back. I suppose I will just keep returning them every time they fail with hope Keurig can one day finally get it right. I do plan on turning the unit it on only when I need a cup of coffee and then turning it off when I am done. I used to set the timer to go on about 10 minutes before I needed it and then left it on for 2 hours in case I wanted more coffee. I will not do this any more because I think the hot water just sitting in the unit is damaging the components. I think over time this is what is causing all the damn problems! Hopefully this will equate to a longer life time.... fingers crossed!


Posted by: Jaime Rose at August 1, 2010 11:19 PM

I've mentioned this before, but I gave up after 2 failed B77's and in March switched to the Office-Pro model. This is based on the old platform that is still a solid performer. So what if the pump is louder. It never fails to give me my coffee every morning. My wife said the "humm" of the pump does not bother her one bit.


Posted by: Steve at July 24, 2010 11:32 AM

nancy: I do admire and appreciate your "stick-to-it-iveness"! However, I think your faith in Keurig is misplaced...but that's just my opinion. It would be much better if a company would buy out the Keurig name, invest some $$ in R/D and roll out a working model. If they cared, why would they just keep sending out faulty units to customers? How many posts are out there that say they are on their 4th, 5th, 6th and more units? That is not the efforts of a caring company that wants "customer satisfaction". Again, I will restate my position...Keurig wins. Someone, sometime, will come up with a similar product that will utilize the K Cup process...only then will I dare trust something. But, good luck Nancy! I will continue to read this on occasion. I hope you prove me wrong!...for the sake of all these unhappy "customers" of Keurig. They (we all) deserve better!


Posted by: StuB at July 23, 2010 10:39 AM

No Stu, I have not given up. That gd B70 from March is still brewing every day, but it is cranky as all get out. As I reported before, it kicks back out to 'not ready' until some valve clunks closed. Meanwhile, both Cuisinarts failed to pump. Note that all brewers are back as available on the Keurig site, and now they are also carrying the cuisinart model. Big mistake. My Breville was finally replaced again this past week. It had been dead in the closet since March. Keurig does care, Stu, but their backs are up against the wall. They have been replacing brewers over and over since last fall. If they do not turn this around by this holiday season, my opinion is they will not survive. Not even with Green mountain owning them. They must restore faith in their brand name. We know the jump start is not a reliable fix, but as long as they continue replacing them, I repeat the comments from my very first post. I feel very badly for the company. They have a beautiful product, and have been done in by their attempts to please their customers by making them quieter. I have not posted because I have been fighting tooth and nail with Garmin. 4 GPS' arrived defective. I have been battling Bluair, who cannot make an air purifier that lasts more than 3 days before it starts to rattle, and that piece of junk was 800.00. I think people are trying the latest batch of machines, and are waiting to post until they see the longevity of the newer units. I would bet there are still a lot of folks reading this thread....take care all..


Posted by: nancy at July 22, 2010 7:21 PM

Kelly,
The unit on Ebay was likely a failed unit that was already replaced that the owner either put it on ebay knowingly, or gave it to someone else that then put it on Ebay. If true, Keurig already has that serial number listed as replaced.


Posted by: Dave at July 21, 2010 10:15 AM

Guess what...Keurig wins! They will not fix these issues. They will continue to funnel the new ones out to appease all of the "angry customers" demanding satisfaction. That makes it seem like they give a crap while at the same time lulling everyone to sleep thinking they might be working on a fix. This is a poor quality product. They don't care and will not make it right. Great idea...wrong people trying to develop. You can see that people are losing interest in how often posts go up. Finally, good customers are giving up/giving in. It is easier to just forget about it and move on. I'm back to my $20 Mr. Coffee...over 6 years old...never fails. Really sad that Keurig has chosen this path. Give up...they win!


Posted by: Stu B at July 20, 2010 3:00 PM

My B70 is leaking clear water from an internal source. The water reservior is not leaking and the machine is dispensing less coffee than before the leak began.


Posted by: Clyde at July 18, 2010 12:19 PM

Just got a B70 from ebay (used). It only gives me 8oz of coffee when I set it on the largest cup setting which should give me over 11 oz of coffee. When I first started the machine, less than 8 oz brewed. Now that I've read here about all the problems I'm kicking myself for not reading the reviews ahead of time. A friend has the B70 and I used it all weekend at her house and loved it so much I wanted one for myself. I wish I had known about the problems being reported. Everyone who is getting a new machine sent to them... are you sending them a copy of your receipt to prove that you purchased it in the last year? Just wondering if there is some way that I could get them to send me a new one.


Posted by: Kelly Drinkwater at July 16, 2010 10:32 PM

>>>-Mosie- from your description, that should be the "fixed" model. 1016 was manufactured the 16th week of 2010, red warning, square tube, fast pumping, etc, are the signs to look for the "fixed" model, however some people seem to still be having problems with their "fixed" machines. Call me lucky, but mine has been running for 105 days, a little over 3 months, without any issues. On my other post, my temp readings were taken with a professional digital thermocouple thermometer, just brewing plain water, and the temp taken as the water leaves the spout. My 2nd gen B-70 set to 190° heated water to 181°, the new fixed 3rd gen B-70 set to 190° heated water to 178°. I've set the temp as low as possible, but still brew hot due to people having issues with heating element failure, I'm hoping this will extend the life of the machine. Optimal coffee brew temp has been recommended at 180°-190° for best extraction and flavor. Good luck with the new machine, and keep us posted :-)


Posted by: Greg in SoCal at July 11, 2010 1:57 PM

Some more info about my machine after reading through the posts. My machine starts with a 76.000.0000 type serial number. The number is behind the drip tray. It has 1016 stamped on the metal on the bottom. It has the warnings about hot water and the needle in red and white. I believe the water tube thing you all are talking about is rectangular (it looks like a little spout inside the tank). It seems to be pulling the water at the "end" of each brew cycle, and does seem to be louder, and ramped up for the first couple of seconds when it drawing water. Despite having set the temp at 192, I seem to be getting only about 180. Maybe my thermometer isn't the greatest though. Anyway, can I maybe hope that I have a newer, "fixed" model?


Posted by: Mosie at July 8, 2010 10:59 AM

3rd machine for our family since Christmas. Thankfully Costco is very liberal with their returns. All 3 of ours started to shut off after making just one cup. I've been trying to read through all of your responses. Am I correct that Keurig still hasn't fixed this very well known issue? Are there any new models out there with a fix? If so, how can I tell what generation my machine is? I love this machine when it works, but I find it unacceptable that they haven't addressed this common issue. Costco keeps taking my machine back, but I'm thinking eventually they'll stop carrying it due to all the returns.


Posted by: Mosie at July 8, 2010 10:02 AM

I got this model This weekend and HATE it. the coffee tasts like water ... whatsthe sense in having thsi big machine with size options and only one size k cup. In the am it takes me three brews to fill one mug( 3 k cups at 50 cents each I can but coffee at a drive through ) I called CS and they were no help...
I gave this away... as its easier to just use my Grind and brew coffee maker coffe is fresh and always good
would like to get the small one to make a small cup of tea or hot cocoa or that small cup at the end of a day but it has no water resovior and it takes three minutes to make and costs close to thsi.. Ill just boil watre the ole fashioned way


Posted by: jodi at July 7, 2010 11:32 PM

I had the same issues you all are having. I was on my 3rd one in 2 months, all bought from Costco, when I called Keurig, they sent me one on Feb 14th (B77). All was fine until 3 weeks ago. Shutting off after every cup, and then the next cup was short. I actually descaled and it made it work for 2 days. Then same issue. Just shutting off, not the Not Ready. Anyway, called customer service, they picked up within 3 min, transfered me to a "specialist". He made me clean the needle and rerun. Same thing, so they are sending me a new one. This time it will be the B70, he told me it was an upgrade as they are no longer making the B77. They now want the entire old machine back. Customer service was great. Call lasted no more than 25 min. Just wanted everyone to know.


Posted by: LP at July 2, 2010 12:46 PM

Just called Keurig again for all the same reasons you all did.Talked to a not very nice person, so sadly I was not very nice either. I am not very tech savy, so I am at their mercy. They are sending me a new one, or perhaps a refurbished one, we shall see.


Posted by: Beverly at June 29, 2010 9:58 AM

Recieved the replacement brewer, this is our 3rd brewer since December. This time we got the B70 again which was our original, they first gave us a B77 for a replacement because the B70's were out of stock in February. I don't expect any problems right away. Just a note-the change in how it pumps, heats and pushes out a cup is very noticable. This brewer sounds as if it starts with a fast pump then slows down. The noise is definately louder than my first B70 and the B77. Maybe they gave up on the "quiet-technology" to solve the pump shut off problem. That said, it's not that noisy to be a problem so I'm not sure why they made a chnage and why people complained. I'll keep you posted, my last machine went 3 months before it had problems, maybe this one will make it through the entire 1 year warranty!


Posted by: Kathryn at June 24, 2010 8:59 PM

Anyone have any more updates on a "fix"? I've been holding off contacting customer service for my third replacement unit, waiting to hear that they've finally fixed the issue. Not worth getting a new one if its just going to have problems too. The good thing is the problem with mine seems to be sporadic, so more often than not I'm able to enjoy a good cup of coffee.


Posted by: Chris at June 18, 2010 10:12 PM

My last post was February 28th when I received the replacement B77 for my B70. Everything was going along just fine, great coffee every morning. Then I made the error in judgement to clean the machine. Now, I have the stupid shut-off thing again! Run a cup of coffee and the motor just runs until the machine shuts off or I dislodge and drop the water tank. So, another communication with Keurig to see what they plan to do now that I'm freakin' hooked like a heroin addict on the X-Tra Bolds!


Posted by: Kathryn at June 11, 2010 9:41 PM

UPDATE: our replacement is on it's way. they said it would take 2 weeks but I guess they found some to send a little early. Now we are on the hunt for instructions on how to take the old one apart to try and fix the not a full cup issue. I read where it could be that the water level sensor in the machine could need re-seating.


Posted by: ramblngrl at June 6, 2010 9:15 AM

I have the same problem of the Not Ready to make it work I have to take the water reservoir out and press the button under the water tank and then pu it back in the machine to make it work I got it the end of march 2010. I called customer service and they are sending a new one now and I just have to mail back the K-cup Holder from the damage B70


Posted by: Carlos B at June 3, 2010 5:29 PM

UPDATE: Of course cleaning didn't work. They are sending us a new one once they get them back in stock. Est ship is not before 2 weeks! We just have to send them the k-cup holder from our defective machine. They also are sending 2 boxes of k-cups of our choice for our trouble.


Posted by: ramblngrl at May 30, 2010 11:01 AM

Nothing but problems with 60 70 models read all comments above then called mgr BBB ann arbor mi even though i have returned six coffey makers he is unaware of any problems and says their selling like hot cakes and cant keep the platinum stocked.George Orwell where are you.


Posted by: Frank Jack Lozon at May 29, 2010 10:19 AM

I got my b70 last christmas from Kohls as a gift. I had the 'not ready' issue a few months ago but it mysteriously went away and I thought we were in the clear. Now we are having the not a full cup issue. We called customer service this morning and spoke to someone right away. They said to descale. My husband thinks that will not work because we get a full cup of water just not a full cup of coffee. The water is definitely going in the machine and we double filter our water (water softened city water, fridge filter and britta). He thinks the seal around the piston is weakened and only works when there is no resistance like when there is no k cup in place. I love this thing. I am addicted. We recommended it to a ton of people. I don't want to give it up. Keurig, please find a fix fast!


Posted by: ramblngrl at May 29, 2010 9:23 AM

Simeon,
that is not the valve that is getting stuck.
The valve you are describing just prevents the tank from draining all over the kitchen floor when you remove it. That valve is opened physically when the reservoir is inserted into the machine - it does not open and close in operation.

The valve that is getting stuck is deep inside the machine, in the line between the refill pump and the heater chamber.


Posted by: Dave at May 28, 2010 3:25 PM

@ Nancy: LOL! Thanks for clarifying! I was starting to wonder if you had gotten some new brand of brewer! :-) I’m glad to hear that they are both still working though. As for mine, it’s still going strong after 21 days of roughly 4 brew cycles per day, so I’ve got no complaints yet. Oh, and as a side note, I’ve got an awesome coffee to recommend to all coffee lovers. Ironically it’s not made in a k-cup, but it’s easily one of my personal favorites, and I make sure to always buy whole beans because I prefer fresh ground coffee. It’s Peet’s Coffee House Blend, and it tastes simply amazing. Now, I should also mention that I drink my coffee black with nothing in it, so you’re tastes may vary if you add cream and sugar to it. :-) ENJOY!!


Posted by: Jason Y. at May 28, 2010 9:40 AM

This is a possible fix for the pump no water then shut off malfunction. Do this at your own risk. Remove reservoir and empty water. Remove three screws from the carbon filter adapter inside reservoir. Pry adapter off with dental pick or use needle nose pliers if you don’t care about ruining threads. Carefully remove silicone o-ring from valve stem with dental pick. Remove valve stem from underside of reservoir. Get spring off valve stem. Cut no more than 25% off one end of spring or the valve might continuously leak. Put spring back on valve stem with uncut end facing down. Push valve stem up from underside while using needle nose pliers to gently push o-ring back onto valve stem from inside reservoir. If you don’t use a carbon filter just leave adapter out. This fix should allow the pump to open the valve more easily and avoid annoying shut-offs.


Posted by: Simeon at May 28, 2010 9:14 AM

Sorry all...in my idiotic post above, the spell checker changed Cuisinart to culinary. Now that I have confused everyone, both brewers working, Keurig still has delay until valve closes. Take care


Posted by: nancy at May 26, 2010 6:40 PM

Sorry all, the Culinary started blowing the tops up on the. K-cups. Well, it worked 5 days. The Keurig is unplugged. I need a stress break. Director I deal with called last Thursday., asked me to please use it and take notes for the engineering dept. Not yet. Culinary #2 has brewed since Sat. I can't remember what blows up the k-cups. Has not happened to me before. Culinary was a huge help...ugh...they told me I have to push the rubber gasket around the upper needle up tight before every cup. Let them scewer their fingers. I took it back. I will plug the B70 in tomorrow. My contact was very upset I had unplugged it. Appears I am right. Mine must be the prototype for their latest "fix". I will report back....take care all.


Posted by: nancy at May 25, 2010 11:23 PM

J. Liu
- That is not a fix. Your problem will happen again.

Many of us have been using the same workaround that the customer service rep told you to do. It is not a fix, just a workaround.


Posted by: Dave at May 25, 2010 10:45 AM

Hi,

I just spent the morning trying to resolve the "Not Ready" issue and wanted to report that I called Keurig's Customer Service (on a Sunday!) and the rep successfully fixed the problem for me. Before calling, I had pored through other boards and tried the reset steps (pressing the various buttons in a sequence, etc) but that had not worked for me. When I spoke to the rep. She had me take off the reservoir first, THEN turn on the machine, and then place the reservoir back in (front to back). It worked like a charm. (Thank goodness too, because I am outside the warranty period.)

I hope this simple fix helps others.

Good luck.


Posted by: J. Liu at May 23, 2010 12:09 PM

I am so disgusted with the Keurig home brewers! Other than the mini's and the much older and louder versions brewers these current models are all faulty. I can't understand how Keurig can not come up with a permanent resolution. You would think that these engineers at Keurig would be able to figure out the problem and rectify it but no, that doesn't seem to be the case. This problem of has been going on close to a year now! This machine is not cheap! What I don't understand is... how come the commercial brewers have no problems but the home brewers does? Couldn't the home brewers be fine tuned to be more like the commercial brewers? These brewers' quality should be comparable to the commercial ones AND it should last for a good long time. C'mon... for the money that has been paid to purchase these brewers it should be we get what we paid for... QUALITY, DURABILITY & RELIABILTY!!! I am ashamed to say that the brewer got the better of me. This morning IT decided it was time to piss me off. I didn't have time to fuss or coax it to work for me. So what did I do? I unplugged it and smashed it to the floor! BTW - it was the 4th one! I'm tired and I'm done.

Nancy... how is the Cuisinart so far?


Posted by: Lu at May 21, 2010 12:28 PM

Hi all, I woke up this morning, groggy, to get myself a delicious cup of coffee from my B70, only to find that it wouldn't work! Here's a narrative of what I did:
I put in the K-Cup, changed the setting to the second largest (one smaller than the travel cup) and pressed "Brew." It sucked in water, and then made that boiling noise for freakin' forever, changed itself to the second smallest setting (demi tas cup) and the literally shot through about a tablespoon of water that pushed out grounds and syrup-y coffee. MMM! Naturally, I tried again. This time, same thing, only it changed itself to the travel mug. Rather than pressing "Brew" I turned it off, then back on. Magically, the only option was the travel mug. So, I brewed (empty this time) and the water came out, though I doubt it was actually the right amount because it filled my cup and normally would have overflowed. Sigh. I think it's the computer on mine. I purchased it back in September and it is responsible for me getting my Master's degree two weeks ago. I hope they replace it soon...!


Posted by: Natasha at May 21, 2010 9:36 AM

Nah, Blondie, I still got u beat with 3 Brevilles, 3 B70s, and B60. Also, 2 Minis came gouged and warped. Love your post :-) I was thinking of having an exorcism performed, but I don't think even that would help. I have turned off the Platinum for a couple days. The Cuisinart continues for the fifth day.

Well, tomorrow, the Keurig person who sent it to me will be back from a week of travel. Her mail to me 2 days ago says don't panic, "we will talk when I get back" uh huh. Her assistant is the one who lied like a rug all last Friday. From their perspective, I can see that they won't acknowledge mine is croaking, because it is the prototype of what they are now manufacturing. The worst news they could get is that mine has gone down. The B70s are indeed back in Costco. Their Keurig response to news of my problems is "you have a Mini, use it" somehow, I had heartburn with that. Do you think it has something to do with expecting mine to brew, rather than decorating the counter?

I will post what she has to say if we speak tomorrow...be safe all.


Posted by: nancy at May 19, 2010 9:33 PM

#7.. i think i have all of you beat!!

I just recieved my 7th B70 keurig!! yes , my 7th unit!!!
and OMG, IT HAS WORKED FOR 5 DAYS WITH NO ISSUES!
I purchased my first one in dec./09 at kohls and it worked fine for 13 months. In jan/10 it stopped working all of a sudden and i contacted keurig and they sent me another one. Needless to say, i had basically the same problem on each one and talked to keurig reps/techs (it wasn't pretty either) each time. I have HEARD IT ALL from Keurig and all of it was B.S !!! they were all nice enough and trained well in lying and denying. TOTAL P/R PEOPLE!!!
The unit is quiet, the coffee hot, the timer works,makes more than 1 cup in a row,and it doesn't JUST shut off for no reason.
I AM FINALLY ENJOYING A CUP OF COFFEE.YIPEEEEEEEE


Posted by: blondie at May 19, 2010 5:32 PM

Hi...the Cuisinart has brewed since. Sat..but. contact at company says it will most likely fail, to return it, keeping for now..not even sure, he says, if machines will be stable by holidays, but he thinks so ..sorry for short post...sitting in docs....will update soon....


Posted by: nancy at May 18, 2010 10:03 AM

Nancy... how is your new Cuisinart doing? What is wrong with Keurig?! Knowing damn well that the B70 is faulty and they keep producing them without even having the current issues resolved?! It's like Russian roulettes for the consumers... it's either a hit or miss. This is totally unacceptable for any company to produce as much as they have been and most likely replacing as many as reported to the company!


Posted by: Lu at May 17, 2010 11:31 PM

Hi all. Well, today I found out that all 3 brands come off the same Chinese assembly line. Not kidding here. The only difference is the external housing. The bad news. Someone I correspond with e-mailed me that Keurig does have a huge problem, and have not yet figured out the solution. StuB, those mails have gone to the BBB buyers already. I suggested they hold off bringing in units until certain they have been proven stable. Don't know how much it will accomplish, since the coffee dept. has become the largest earner for BBB. If they bring in units in June/July, they will go through the same nightmare as before they were pulled. Wish I had better news...take care, all.


Posted by: nancy at May 17, 2010 9:53 PM

Hi,
Been reading here for awhile now. I have the B77 Select...I bought in March at Costco & I bought my parents one for Christmas...I have had a couple small problems but nothing to bad. My parents on the other had have had alot of problems & Keurig sent them a new machine last month. My Costco in Cypress, California has been out of them for a good month. Today we noticed they had more but this time they had the B70 Platinum instead of the B77 Select bundled the exactly the same including the price. We turned the box upside down to see a large sticker saying Packed on 05/10

We went ahead and bought one. We have been waiting for our B77 to die knowing it is inevitable... We are keeping our fingers crossed! We will return our B77 in a couple days...kept the original box because of everything we read here.

We LOVE our Keurig & hope this is all resolved soon! Hope we made the right discussion buying the Platinum & returning the Select!


Posted by: BillsGirlGina at May 17, 2010 6:59 PM

Has anyone not sent their brew basket back? Do they really charge you?


Posted by: caffine at May 17, 2010 4:14 PM

@Nancy: If you have any influence with BBB, can you ask them to escalate this Keurig issue? If BBB is a major seller of this product line, including coffees, accessories, etc., maybe BBB can exert some force and put some muscle behind all of this crap. No way it takes this long to make at least SOME progress toward a fix. BBB has to have some influence with Keurig ie: quit pissing off our customers and fix your product or we NEVER carry your product in any of our stores. If BBB does it, others would be soon to follow. Anyway, just my 2 cents...


Posted by: StuB at May 17, 2010 3:26 PM

@jorgia: Take the time to read all of the postings on this Keurig POS. Do not be fooled into thinking "replace it with a better one". A Keurig machine that actually works is akin to the leprechaun and "pot o gold" at the end of the rainbow...just doesn't exist. Good idea Keurig but way bad execution! Is there anybody on here who has tried to go through a local news station or contacted any consumer protection agency? Sometimes local TV news shows have segments that will be a consumer advocate...especially if they can be 1st in running something. I haven't heard anything in any news anywhere about these Keurig machines! It might be a good opportunity for someone to take this issue to court of public opinion! Maybe Keurig needs some outside intervention to get them to listen to customers?


Posted by: StuB at May 17, 2010 3:22 PM

this is the 2nd time i took this coffee maker back, it keeps shutting off. what should i do? keep getting the same one or do you have a recomdation, you should be backing your product.this is crazy.im not going to pay more to rplace it with a better one.


Posted by: jorgia at May 17, 2010 1:10 PM

Me, too, Jason. If you close your eyes, and my cats are not creating noise like a herd of elephants, it is not possible to distinguish the B70 from the Cuisinart. 100 percent Keurig, except for the housing. Same with the Breville in my closet, the one time it worked. I have been googling, if there is such a word, all weekend. I cannot find any info on the reprogrammed Cuisinarts. They have not been back in the stores long enough. (big sigh) The B70 brewed this am, the Cuisinart brewed tonite. I may be imagining things, but I think I got short cupped by the SS700 on a rinse brew, soooo, now the measuring cup is out. I am past frustrated, and that condescending, ah, 'witch' assistant is going to call me tomorrow. I sent 3 e-mails to Corporate this weekend. I expect her to tell me my B70 is just fine, like she did on Friday. My BBB manager was here wed I may have mentioned. I showed him all the revisions on the brewer. He verified yesterday, it behaved perfectly. I have a very bad weakness. I can't stand people getting hurt, so, in light of this disaster, I felt compelled to e-mail the BBB CS director at corporate, who I have known a while to advise him of the apparent imminent demise. I also know their buyer. Both have worked with me for 6 mos. on special order medical grade air purifiers. Both have also been kept informed of my B70's status. I hope that this heads up will delay BBB from bringing in units that are still defective. Enough damage has been done, or, to use the Keurig phrase, "inconvenience". 7 mos. for me, longer, I know, for other folks. While I still firmly believe Keurig is 100 percent trying to fix this, they should not still be denying they have a monstrous problem. I have spent the weekend dwelling on the 30+ boxes of coffee in the kitchen, the 750 dollars in brewers here, and all the months of having to ask for help to pack up and send back these brewers. I insisted they be sent back because I could not bring myself to dump brand new machines. Friday was truly the first time I have been absolutely infuriated over this. That Keurig manager told me she spoke to the guy who designed our machines. I almost said "you mean he is still employed??" but resisted the temptation. Oh well, enough venting. Tomorrow the battle begins again. In case you haven't noticed, I can be very nasty, in a nice way. ;-) Jason, I hope your brewer keeps on faithfully working, as well as the other revised units that our little 'family' has received. Someone told me something a few years ago, which I refused to believe; the sole purpose of any business Is to perpetuate it's own existence. Customers mean nothing. The business Becomes a living entity, where individuals do not exist. I believe this now.


Posted by: nancy at May 16, 2010 10:42 PM

@ Nancy: WOW! I can't believe that your B70 is giving you trouble again!! I was REALLY hoping that this problem was finally fixed for all of us. :-( At least you were able to trade that other brewer in for a new Cuisinart, but, unfortunately, you won’t really know how long it will last either. This is definitely getting ridiculous!! I’m really starting to wonder if Keurig will be in business for very much longer with all of the money they are spending on sending out new brewers as well as coffee too. I’m sorry, but I think it would make WAY more sense to spend that money on fixing the darn brewer, and then move on from all of this nonsense. Well, enough of me rambling about things that probably won’t change anyway. As for my B60, this is day 9, and no problems as of yet. I tend to run it about 4 times a day because I make a cup of coffee in the morning and usually after dinner (so, 4 times because I use 2 k-cups on the 5.25oz setting per 1 coffee mug). With that said, though, I really don’t expect my luck to continue based on your experience, but I guess I’ll just have to wait and see. You can bet on me posting up when/if it does break though…that’s for SURE!


Posted by: Jason Y. at May 16, 2010 12:52 PM

Good Lord, typed an hour on the cell, and then it crashed right before it posted. Thanks for all the encouraging words. Lu, it is huge, for sure. My tiny counter looks absurd with the 70 and Cuisinart side by side. Okay, I saw the Cuisinart 'flip' back to 'not ready' 2 times, and only for a second. I now have seen another brewer flip. That was on 4 tanks at 80 oz each. Dave, just to clarify, my B70 flips back after 'READY', and sits for many seconds, almost every brew. Last night, it did the 'kiss of death' lock on 'Brewing', and no water came out. I had to shut it off. The pump has also begun running way past the 'whoosh' at the end, then the clunk sound, prior to going back to 'ready'.

Re the Cuisinart, definitely the 2 sec. jump start. Cuisinart confirmed reprogramming of the processor. The brewer has the round return tube, not the new rectangular one like my B70 . The B70 is, IMHO, much prettier.

Also, my B70, strangely, is laboring on the 3 smallest sizes. The 10 and 12 oz, settings do not flip and just sit nearly as long. The 'brewing', no water, lockup happened on the 3 smallest settings. This seems contrary, because it pulls and heats far more water on the larger settings. Dave, the valve that releases water into the head is sticking, it appears. Keurig told me there is no such valve.

This development has totally devastated me. Keurig was sure this machine would not fail. I had prayed that, finally, the problems had been resolved. So, so upsetting. This machine, 9 weeks ago when I got it, had their latest fixes and revisions. Note that the availability date on the Keurig site has slipped to the end of June. I love my Keurig, but I have lost all confidence. I will keep letting you know what is happening. Take care.


Posted by: nancy at May 16, 2010 10:40 AM

Nancy,
That does sound normal and my B70 will do that now and again. In fact I'm surprised that EVERY time after brewing and drawing water in that it doesn't go to "not ready" due to the cold water needing to heat up. Wearing my engineering hat, it is saying "not ready" after brewing due to the fact that the heat chamber needs to be refilled. The controller turns on the fill motor, fills the heater chamber until it is full. The controller then says "READY" but then the heat chamber cools down below the 'ready' point (thermal mass and all) and now it throws a "not ready" while it heats the water up. I'm pretty sure mine has done this now and again, usually after the 2nd cup is brewed but sometimes the first too. BTW, at work we have these BUNN machines. They make 1 cup of coffee FAST! No filling problem, smaller footprint, seems like a continuous volume adjustment. There are not many selections of coffee though, each is in a sealed pack that you open and insert the 'teabag like ' bag of coffee into the drawer. Hit GO and Whooosh! Your cup is HOT, and done in half or less the time of my B70.


Posted by: Dave at May 16, 2010 12:41 AM

Nancy... wow! I am glad you went ahead and exchanged the B70 for the Cuisinart at BBB. Please keep me posted on the progression of your new brewer, the Cuisinart. It is true that it is a bit bigger but if the reliability and dependability far exceeds B70 than it is definitely worth it. I am excited for you... almost like a kid with a new toy! :o)


Posted by: Lu at May 16, 2010 12:30 AM

New Cuisinart on counter. Will see if it has same issues. This is absurd. I have less than 6 ft. of counter in a little townhouse. On it are the B70, the Cuisinart, which is even bigger, the Mini Plus is back in it's box, and my only storage closet has the Breville that pumped one day. Can I file a PI suit if I fall over one of their boxes? J/K. Hey Jason, I found a use for the one sitting unopened. I traded it in for the Cuisinart. God, I love BBB. Take care all. BTW, the Cuisinart is very quiet, but I think it has the jump start, also.


Posted by: nancy at May 16, 2010 12:14 AM

Truly frustrating situation we're all in! I'm going to try to make a call soon and see what their response is - at the very least, I'll get another 12 month window to work out any issues that come up. I'll keep everyone posted.


Posted by: Chris at May 15, 2010 12:30 PM

Thanks, Lu. It is, at the moment, brewing, but when it goes back to 'not ready', you have to watch and pray it goes back to 'ready'. She, as I said above, lied and said they never ship replacements without having the defective brewer back. This is total bs. Just recently did they even start to ask for the k-cup holder back. She was being hateful. They wanted to "look" at it. Not try to fix it, look at it. I told her that is MY property because she insisted she was sending UPS for it. I said "are you saying you don't believe me??" She wanted to listen to it on the phone. Then, she diagnosed It as fine. I have 11 doctors who would not dare try that. At this point, when I speak to the CS director who sent this brewer, when she returns on Tues., if I am lied to, iI !m going to post the e-mail address of the VP, the Director of CS, the manager of CS, the CEO and the manager of the callcenter. The one thing that nobody does is lie to me. It drives me nuts.


Posted by: nancy at May 15, 2010 9:44 AM

Nancy... sorry to hear such rudeness from the CS. I suppose they are tired of having to take so many calls from customers with faulty brewers. I have some questions for you. 1) Is the brewer still working even with the flipping back and forth of ready and then not ready. 2) Before sending a replacement you're expected to ship back the whole brewer or just the k-cup? And as far as the Cuisinart goes, my understanding is that since it have been back there has not be any returns thus far. It's only been 2 1/2 weeks. Although, there is a Cuisinart forum on this site and a few Cuisinart user had posted that their brewers have been working great since it has been restocked. I am planning to buy it as a back up if my current BP70 fails again. I am quite tired of calling Keurig's CS and I am at the point of just chalk it up and eat my lost but at the same time, I have heard that some Keurig customers had actually upgraded to the B155 and is extremely happy with it. Right now, my brewer is a bit on the "iffy" side. So when it goes, I will decide on whether it is worth calling CS and try to upgrade to the B155 or just switch over to the Cuisinart completely. Either way, please do keep us posted with your outcome and I hope everything work out for you.


Posted by: Lu at May 15, 2010 1:31 AM

TROUBLE. Starting last night, the machine brews, draws, says 'ready to brew', then goes back to 'not ready'. Then, I hear a click, and it goes back to 'ready' again. Almost every time. I do not see another post where it brews fine, then changes to 'not ready', then back again.

The woman I deal with is on vacation. The manager of CS corporate, her subordinate, called me at 5 pm, told me she had talked to engineering, and this was totally normal! I was stunned. I argued with her over half an hour. I. have watched this machine like a hawk every time I used it for 9 weeks. It never did this before last night, and she tells me it is fine! She also told me they have to have it back before they will ship another. I said what?? She then lied and said they NEVER send replacements without having the bad one back first.

I am totally flabbergasted. She also said I will never get a problem free brewer, because appliances all have problems. I need advice, folks. What could be causing it to flip back to not ready until it sounds like a valve closes, then it goes back to ready? She tells me there is no valve in the brew head.....at ghis point, anyone tried the restocked Cuisinarts?


Posted by: nancy at May 14, 2010 10:13 PM

My BB&B is selling the Platinum B70. Does that mean the problem is resolved? According to the manager at BB&B -- he was told that it "fixed". Hmmm...


Posted by: Lu at May 14, 2010 6:57 PM

Hi everyone! Chris, I use the filter and it has not caused problems. With this brewer. 9 weeks this Sat. :-) All my former units failed without a filter. The filter seems not to factor in. Big change on the Keurig site. The note on their coffee club brewer discount program was just changed. First it said they would, as we know, have this resolved in April, then May. It now says program suspended, no date, and, I found this interesting, they are still working to resolve problem. Could not believe they posted that, as it essentially says they haven't fixed it yet. Does anyone else read it that way? Thanks again for enjoying my lecture, Jason...lol...oh, BrianL sure was 'holier than thou'. My feelings are we are here to try and help each other, compare problems, and yes, voice frustrations. But nobody should be attacked, insulted, or told to get off their as#*s Jason, is your brewer still working? Take care all.


Posted by: nancy at May 13, 2010 9:27 PM

Chris,
I am NOT using any filter and have problems with 2 machines. One lasted 3 days, the other laster 1 month. The replacement from Keurig, an older one without any of the updated software, has been working fine for I think just over 2 months now.
I would bet that most people are NOT using a filter yet still have a problem


Posted by: Dave at May 13, 2010 3:29 PM

Well, the birth of my new baby put my call to Keurig customer service on hold, so I haven't had a chance to contact them yet about the problems on the third unit I've been using. However, this extra time has allowed me to notice some differences from the problems I had on the first two. In addition to turning itself off after being unable to pump water for the next cup of coffee (the same problem I had with the first two B70's I had), I've also noticed that now, instead of just turning off, it will try and try to pump water, then, after trying to pump without success, it will just put itself in "ready" mode. Then, when I push the brew button for the next cup, it goes into a long "wait" period where it is clearly trying to do something (or is it?), and then either 1) actually brews a cup, or 2) again puts itself in "ready" mode without actually doing anything. Frustrating...

Also, it dawned on me that I left out an important bit of information in my initial description of the issue I was having - I have been using the optional Keurig water filter. Are those of you posting here also using the filter? I'm wondering if the filter has anything to do with some of these problems? When I called Keurig way back during the first problem I was having, I made my own assumption that the filter was the problem. Has anyone experienced these same problems WITHOUT using the filter?


Posted by: Chris at May 13, 2010 9:32 AM

Hello everyone! I've been following this thread ever since my B60 started experiencing the same problems everybody has had here. I called May 1 and Keurig customer service was very good to me. My replacement unit and free coffee arrived yesterday, I still need to send in my K-Cup Holder from my defective unit. I believe I also received one of the "new/improved" units. The K-Cup hold has all the warnings affixed and upon turning on my unit, I can hear the "quick start pump" activation. It sounds very different from my old unit. I've only brewed 2 cups thus far but so far so good. I will keep everyone posted. Thank you to everyone who's contributed, it's been very helpful for me and anyone experiencing the same problem.


Posted by: Ivan at May 12, 2010 9:46 AM

wth,
The fill pump is not the same as the pump that pushes the water through the K-cup.
That said, it does appear that the pressurizing pump too has problems/process variation between units as I've used different B70's and some push water through the same brand/flavor of K-cup better than others.
Note that different brands/flavors present different restrictions to the Keurig. My Timothy's rainforest dark espresso k-cup slows the output to a trickle, but the Donut Shop K-cup flows pretty fast in the same machine.


Posted by: Dave at May 11, 2010 8:57 PM
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