April 15, 2009

Philips Recalls Senseo Single Serve Coffee Makers - Models HD7810, HD7820 and HD7832 Affected

We've just gotten word that Philips is recalling Senseo single serve coffee makers with the model numbers HD7810, HD7820 and HD7832 produced from July 2006-November 2008. These recalls effect both Polish made and Chinese made Senseo units. You can use the link below to input the details of your model and date of production to see if your unit is affected.

Philips has identified a safety problem which affects a number of Senseo® coffee makers produced in Poland from July 2006 to November 2008 and for units made in China from July 2007 to November 2008. Philips is committed to the well-being of its consumers and has decided to voluntarily recall the affected Senseo® machines and offer replacement units to consumers.

The product type-numbers affected are:

HD7810, HD7820 and HD7832

Unaddressed calcification in the coffeemaker from use of hard or medium water, when combined with an external electrical fault, can lead to obstruction of the overpressure release system causing boilers to suddenly separate possibly leading to injury. Per year, the risk is less than three per million and there have been no reported cases in the United States.
CHECK IF YOUR SENSEO® COFFEE MAKER IS ELIGIBLE FOR RECALL FOR EXCHANGE

(If the type number or production date of your appliance does not appear in the form below, your Senseo® coffee machine is safe to use)

At Royal Philips Senseo® coffee maker: recall

Read More in: General News

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Posted by Jay Brewer at April 15, 2009 7:38 AM

Comments

"suddenly separate"? How about they BLOW UP! Geez...
Posted by: Steve at April 15, 2009 8:25 AM

Oh man, Kevin is gonna be PISSED.
Posted by: SH at April 15, 2009 10:03 AM

If you go to the Philips UK site, they are recalling a longer list of model numbers. Unlike the US site, they don't actually advise you to stop using the machine... http://www.philips.co.uk/service/senseo/index.page
Posted by: Drew at April 15, 2009 2:46 PM

Great!! I get a free replacement for my free machines!!
Posted by: Henry at April 15, 2009 6:49 PM

The "replacement" will be BLACK (according to site). How does this replace my silver 7832. Wifes going to be upset! Does this mean there is one replacement for all models affected?
Posted by: jdmoser at April 16, 2009 9:19 AM

How do I get my free replacement (black or silver)?
Posted by: Betty at April 16, 2009 8:29 PM

I sent in for the recall and at the end found that it was going to be a black unit. My wife's machine is the higher end machine and it's going to be replaced with a unit that cost half the price. I'm actually a little ticked and considering refusing the replacement.
Posted by: eirik at April 19, 2009 1:20 AM

My silver 7832 is on the recall list and I was also upset when I received the notice that it would be repalaced with a cheaper model. I replied to the email with my questions and concerns and I've received no response from them.
Posted by: Steve at April 20, 2009 8:31 AM

I was ticked about the color choice. I have a red unit that I love. I'm looking to replace the Senseo with a Bunn My Cafe. It gets great reviews, but I've noticed in the Amazon.com reviews that these units have also experienced leakage issues and electrical problems. I'm assuming that these single pod coffee makers require a lot of pressure to quickly heat up the water and brew. Is this just a common risk with all single pod machines? In fact the most recent negative review claimed that Bunn was thinking of recalling the My Cafe unit and wouldn't have a solution to these problems on the shelves until May 2009. I haven't seen claims like this anywhere. Any heard about it? I'd like to know if I should hold off buying the My Cafe until May 2009.
Posted by: LP at April 22, 2009 4:47 PM

Keep in mind that Bunn's very good about honoring their warranties. If you have any problems, they'll take care of you. Otherwise, you might consider picking up an Opod on eBay. There have been some good deals lately.
Posted by: jbviau at April 22, 2009 6:16 PM