Tassimo Recalls Brewers and T-Discs in North America
Tassimo has recalled both it's brewers and the beverage T-Discs across US and Canada due to some T-Discs exploding and causing injury to consumers. Tassimo has setup a consumer recall page and you can see if your brewer and T-Discs have been recalled. We also have the details on the units recalled and a list for you to use to check your brewer and T-Discs after the jump.
The recall page features the ability to put in your serial numbers for both the T-Discs and Brewers. It also looks like the Bosch brewers are the only brewers affected, and the recall is on a part of the machine not the entire machine.
A HOTLINE is also available at: 1-866-918-8763 8:00 a.m. to 8:00 p.m. ET, Monday through Friday, or between 8:00 a.m. to 1:00 p.m. ET Saturdays
From the site:
There is no need for you to return your brewer. If you have a brewer that is included in this voluntary recall, Tassimo will send you a free replacement T DISC holder that has been designed to help prevent the discharge of hot liquid, coffee grounds or tea leaves from the machine. Consumers should refrain from using their brewer until the new T DISC holder has been installed.
Details on the recall:
- Name of Product: Tassimo Single-Cup Brewers
- Units: About 835,000 in the United States and an additional 900,000 in Canada
- Manufacturer: BSH Home Appliances Corp., of Irvine, Calif.
- Hazard: The plastic disc, or T Disc, that holds the coffee or tea can burst and spray hot liquid and coffee grounds or tea leaves onto consumers using the brewer and onto bystanders, posing a burn hazard.
- Incidents/Injuries: There have been 140 reports of incidents with the brewers spraying hot liquid, coffee grounds or tea leaves onto consumers, including 37 reports of second-degree burn injuries. One incident involved a 10-year-old girl from Minnesota who received second-degree burns to her face and neck and had to be hospitalized.
- Description: This recall involves Tassimo brewers with the Bosch brand name and Tassimo Professional brewers. The brewers use plastic T Discs that are filled with coffee or tea to brew hot drinks. "BOSCH" and "TASSIMO" are printed on the front of the brewers. "TASSIMO PROFESSIONAL" is printed on the front of the professional model. The Bosch-brand brewers were sold in black, white, anthracite, gray, silver, red, titanium and white/gray colors. The Tassimo Professional brewers were only sold in black. The following model numbers and date codes are included in this recall. The model number and date code are located on the bottom of the brewer. No other Tassimo brewer is included in this recall.
Here is the model numbers affected:
Brand Model Numbers That Begin With: Date Codes Beginning with FD and Within the Range of:
- Bosch TAS100 FD 8806 through 9109
- Tassimo Professional TAS6512CUL FD 8905 through 9109
We'll let you know if we find anything else out, and make sure you check your Tassimo brewer and T-Discs.
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Posted by Jay Brewer at February 10, 2012 7:55 AM
I agree with people who say there isn't really a legitimate alternative to a Tassimo. I liken comparing a Tassimo to a Keurig like comparing a toaster oven to a toaster. Honestly it amazes me that Tassimo is not completely dominating the market in the US. The brewer seems light years ahead of the competition in the variety of drinks it makes and it's design (barcode scanning for 1-click brew) and overall quality. And with Kraft backing it you would think they would have gobbled up this market by now. The big name brands on Keurig are more a result of their success than the cause of it. And I'd argue that Tassimo had the clear advantage with Maxwell House and Starbucks exclusive for many years. The artificial variety of flavored drinks, no-name brands, and channel stuffing seem like a gimmick which has paid off handsomely for Keurig, or is there something else?
I’ve gone through the process and it’s pretty easy. The brewer registration is online and they will send you a new disc holder in the mail. They also have a link to a video showing how to replace it. It’s a quick, easy fix and you don’t have to send your brewer back.
The disc registration is a similar process. If you have 1 package of affected discs they will send you a coupon for a free package of new discs. If you have more than 1 you will have to call in the request. They will then send you a prepaid envelope. You would then cut the fronts off of the boxes of espresso and send them back. They will send you a refund check in the mail. You may be on hold a little bit (as to be expected when you have high call volume like this) but the person I spoke with was very friendly, helpful and quick.
After trying so many different brewers, and falling in love with a couple of them, the Tassimo is the only one I’m head over heels for. I’m hoping that they look at this as an opportunity to come back with a vengeance and introduce new products along the way.