September 29, 2014
Keurig 2.0 Likes, Dislikes, Nitpicks, Hidden Port & Conclusion
We reach the end of a long journey today with Part 3 of our 3-part Keurig 2.0 Mega Review where we discuss our main likes, dislikes & nitpicks about the new 2.0 brewers, our discovery of a hidden port under the machine (do we have your attention now?) & our final conclusion about the new 2.0 brewer series.
What did we like?
- Overall design/look of the new brewers. They seem to have a nicer, more modern look which appears to be a fusion of various design cues from the old Keurig 1.0 Series B70 brewers & the Keurig (1.5 Series?) Vue V700 brewers.
- The designing ingenuity which went into creating the retractable K-Cup piercing needle mechanism. As we noted in Part 2 of our Mega Review, this level of design is something we’d be expecting to see come out of Apple’s Cupertino offices… not Keurig Green Mountain. The fact that Legos inspired it further shows that amazing things can come from the most simple of ideas.
- The water pump and the way the brewer brews coffee & other drinks appears to be ported-over from the Vue brewers. The pump sounds and acts the same as a Vue Brewer and when you select the Strong button, it causes the pump to enter a pseudo-pulse mode much like how the button worked on Vue brewers. The Other button seems to cause more air to pump out when flushing K-Cups at the end of a brew cycle. This gives us slightly better results when compared to the older 1.0 brewers.
- The machine was designed to work with (newer 2.0) Vue Packs. As a result, it’s nice to see that although they’ve been redesigned with DRM, Vue Packs aren’t going away anytime soon. We tend to prefer Vue Packs to K-Cups as we always thought we got better results in most instances. Could this also mean that Vue Packs will now FINALLY be sold in retail stores & grocery stores across Canada? Time will tell, but we’re not holding our breath (Canadians can still order coffee-only Vue Packs directly from Keurig.com in the meantime).
- K-Carafe Packs actually work as intended. We got pretty decent results when using the default 3-4 Cup setting. The coffee didn’t seem too weak/watered-down at all and tasted pretty good. The starter carafe kept the coffee reasonably hot for about 30 minutes after brewing and kept things mildly warm for about 90 minutes after brewing. The stainless steel thermal carafe which is sold separately would probably give much better results, but considering the starter carafe is NOT thermal, 90 minutes for warm coffee is a lot better than having ice-cold coffee after 90 minutes. The only downside is that we only foresee large families or people who are entertaining using K-Carafe packs.
- Easy-access flip-top water tank. You can simply flip the top open (same as the newer 1.0 water tanks or Vue brewer water tanks) in order to fill the tank… no need to remove the entire tank from the machine when you want to fill it. We’re glad this feature remained intact on the 2.0 brewers.
- Customizability on the K500 Series brewers. While it may seem ridiculously excessive to be able to change colors on the water tank light or enable a night light feature, we still thought they were neat little added touches. We’ll admit that the stick-on decal kits which allow you to change the color/look of the backsplash plate and lid area seem to be rather silly, but again… better to have the option than to have none at all.
- New digital power button on the touchscreen. FINALLY!!!! You plug in the brewer and the power button is right there on the bottom-right of the screen. No more awkward fumbling around the back of the brewer (B70 owners know what we’re talking about) for a spring-loaded toggle switch which only worked 90% of the time since you likely hadn’t pressed it hard enough (The Vue was slightly better with a conventional push button but you still had to reach to the back top corner of the brewer). Having an easy to access power button on the front of the machine is a much appreciated feature. We only pray that this corner of the touchscreen doesn’t suddenly become unresponsive someday in the future or we’re screwed (there’s no other way to power-on the machine).
What did we dislike?
- WSOD (White screen of death) the very first time we plugged the machine in. We almost had a heart attack as we thought we had somehow fried the machine or that we had received a dud unit which was defective. All we could see was an unresponsive white touchscreen with no text/display on it. We unplugged everything, waited a few seconds and plugged everything back in. Thankfully it gave us a power button on the screen and we were able to start using the brewer. This was likely just a fluke, but it was a much unwelcome one which had us needlessly worrying for a few minutes (imagine buying a new smart phone and having this happen the 1st time you power it on!)
UPDATE (as we’re writing this review): It happened again. We went to use a hot water cycle and the moment we lifted the lid, the WSOD occurred again. We had to unplug the power cord, wait a few seconds, then plug it back in. We noticed this caused all our settings to reset back to default and we had to reconfigure our clock, wallpaper, etc. Unfortunately, we were too annoyed to remember snapping a photo, but trust us… you’ll know you have a WSOD when you see it. We just hope we can continue using the power cord unplug/replug trick to continue resetting the screen and that this fix doesn’t stop working someday.
- DRM… enough said.
- Reports of NEW 2.0 K-Cups not working in 2.0 brewers! Yes, you read that correctly. This is potentially a MAJOR problem for Keurig Green Mountain. If users go through the extra expense of re-buying new 2.0 K-Cups only to see that some of them STILL might not work? We can only guess that perhaps the alignment of the grey Keurig Brewed ring wasn’t printed properly on the K-Cup, the printed text on the ring was smeared/distorted somehow or that there was dirt that got on the lens of the laser/DRM scanner inside the lid of the brewer. ECS Coffee DID note that it only occurred on a few random K-Cups while the rest seemed fine. We have not had this happen to us yet during our testing & could not reproduce the error.
- No 12oz brew setting (at least we couldn’t find any). It just skips from 10oz to 14oz when using K-Cups & Vue Packs. You can work around this by brewing an 8oz cup, opening & closing the lid, then immediately brewing a 4oz cup on top of that but it’s annoying. Keurig! Why U No Make 12oz Setting?!? At first we thought that future K-Cups/Vue Packs would enable a 12oz setting, but we’re starting to doubt this since if the setting isn’t hardcoded into the brewer’s mainboard, there likely isn’t anything there to enable.
- You can’t choose the brew temperature anymore. The brewer seems to default to an average brew temperature of 175 degrees for K-Cups and 180 degrees for Vue Packs & K-Carafe Packs. This is BEYOND annoying. Not everybody likes their coffee to be scalding hot to the point where their tongue gets 3rd-degree burns (Tim Hortons drive-through coffee, anyone?) but not everybody wants their coffee lukewarm either. With the Keurig 1.0 B70 and Keurig Vue brewers, you could manually set the brew temp to max out around 192 to 197 degrees (if we recall correctly). We hope Keurig figures out a way to fix this oversight. It seems ironic that Brew Hotter was one of the slogans/features in the Vue brewer’s marketing campaign/promotional material and now they’re limiting the brew temperatures on these new 2.0. brewers which are meant to replace the Vue series.
- The dedicated water button on the K500 Series brewers might as well be dedicated to the memory of a button that actually does something instead. We haven’t seen anything as futile as this since the Start button in Windows 8.
- You have to HOLD DOWN the brew button for hot water brewing on the most expensive brewer while this isn’t required on the cheaper brewers just doesn’t make sense.
- You can’t re-use old Keurig 1.0 water filter holders in the new Keurig 2.0 brewers. They changed the design of the output hole on the bottom of the water tank, so now the older filter holders/handles won’t snap on the bottom of the new tanks properly. You need to re-invest in the new 2.0 water filter kit if you buy anything other than the K460 or K560 models. The actual filters themselves remain unchanged, so you can still use any remaining 1.0 filters which you still have in storage.
- Latte-based Vue Packs STILL don’t produce a decent amount of froth. A five year old kid blowing bubbles in a glass of milk through a straw could produce more froth than this.
- There’s no My K-Cup accessory for the 2.0 and we have no idea if Keurig ever plan to create one. You also can’t re-use the old 1.0 My K-Cup accessory since the piercing needle assembly is configured differently than on a 1.0 brewer. So not only does Keurig not desire you to use competitors’ unlicensed products & their OWN older 1.0 K-Cups… they apparently don’t want you to use whatever brand of ground coffee you prefer either. Well, you CAN still use Solofill adapters providing you use one of the DRM hacks/work-arounds.
- The brew chamber handles are chromed plastic instead of chromed metal (gives you the impression that build quality is slightly cheaper, although it isn’t). The B70 1.0 brewers had metal handles, why not at least give the top-of-the-line K550/K560 metal handles too?
- The drip tray doesn’t snap in as securely onto the 2.0 brewer as the older drip tray did on a B70 (we’re constantly having to reposition the tray if something accidentally bumps into it or when we’re removing mugs off the tray and happen to slide the mug off instead of lifting the mug). Thankfully the starter carafe locks in more securely, otherwise we’ve have spilled coffee everywhere.
- For the people with an OCD for cleanliness, you will be highly annoyed over the fact that the new plastic handle is a fingerprint magnet (after brewing our first K-Cup, our fingerprints were the first thing we immediately noticed on the brewer). The same applies to the chrome plastic handle on the starter carafe although to a lesser extent.
There’s a Mystery Phone Jack in your Keurig 2.0
This one really had us befuddled (yes, we used an old-timey word in a review again). When we were unpacking our brewer, we noticed a small access door under the machine. We popped it open wondering if there was perhaps a cleaning needle/brush inside only to discover… a modem/data port.
What could Keurig possibly need to use this for? Did they use this during manufacturing to upload the menu interface onto the machine’s mainboard & don’t intend for the general public to ever use this port? Will they use this for future firmware upgrades to the brewer and make a special USB to RJ-11 cable available for purchase on their site at a later date so that users can update their own machines at home? Will this somehow link into the upcoming Keurig Cold machines to allow control via the 2.0’s touchscreen?
As you can see, there are things to like and things to dislike about the new 2.0 brewers. It just remains to be seen how many people will end up finding more likes than dislikes and how many new users will adopt these new Keurig 2.0 brewers regardless. Keurig insists the main selling point of the 2.0 brewers is the fact that you can now brew an entire carafe at once instead of just brewing a single cup.
A greater percentage of people who got into using single serve coffee machines are those who wanted to get rid of brewing entire pots of coffee at once. Why brew an entire pot if each person wants a different flavor of coffee? Why brew an entire pot if the coffee is going to go stale/cold before you finish drinking it? Hence the point of a single serve coffee machine… you could brew 1 cup at a time, when you needed it and there wasn’t any extra waste as you weren’t dumping entire pots of coffee down the sink. Everyone got to pick whatever type of drink they wanted and weren’t limited to drinking the same coffee as everyone else.
There must have been SOME groups of people who kept bugging Keurig for carafe brewing, otherwise they would have never bothered with it in the first place. As for us, it’s a feature which will likely come in handy on the very rare occasions when we’re entertaining groups of people, but we don’t foresee ourselves using K-Carafe Packs too often. So the entire purchasing factor of this machine boils down to this: Do you need to use carafes often? If the answer is yes, by all means invest in one of these brewers. If the answer is no, you might want to consider getting a 1.0 brewer (or keeping the one you presently have right now) instead.
If you’re like us and own BOTH a Keurig 1.0 brewer and a Keurig Vue brewer, there’s even less of a reason to upgrade unless you really need a carafe feature. While older 1.0 K-Cups & Vue Packs WON’T work in newer 2.0 brewers without the use of hacks, the newer K-Cups & Vue Packs WILL still work in older Keurig 1.0 & Keurig Vue brewers. Why? Because (gasp!) the older machines ironically don’t use DRM!.
Other than the whole DRM debacle & the fact that you can’t change certain features anymore, these are GOOD brewers. We are actually quite fond of the K550/K560 and can see it becoming our main Keurig K-Cup & Vue Pack brewer once we’ve worked our way through our existing stash of older 1.0 K-Cups & Vue Packs.
The K350 would also make an excellent machine for those who just want a basic 2.0 brewer which can brew all of the newer packs and the K450/K460 are great machines for those who don’t want any of the fancier features while still maintaining more features than the K350.
Keurig 2.0 K350/K450/K550 brewers are available direct from Keurig.com and these machines are also available in Canada direct from Keurig.ca. The Keurig 2.0 K560 is available from Costco.com & Costco.ca but the Keurig 2.0 K460 appears to be available only in USA via SamsClub.com . You can also get the Keurig 2.0 bundle at Amazon.com.
A special thanks to SH for providing Part 3 of this Single Serve Coffee staff Mega Review. We would also like to greatly thank Keurig Green Mountain for sending us review units for the purpose of this review.
Read More in: Keurig & K-Cups | Keurig Vue & V-Cups | Reviews | Single Serve Coffee Machines
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Posted by Jay Brewer at September 29, 2014 7:55 AM
I solved my K500's white-screen-of-death (aka 'oops') problem by opening the brewing unit, then cleaning the surface of the scanner window with a wet Q-Tip. The scanner window is located in the top part of the opening.
After 3 Keurigs we have given up on Keurig and bought a Remington iCoffee as reviewed by the Coffee Detective. What a breath of fresh air! The iCoffee is everything a modern age Keurig could and should have been - very quiet, fast, non-clogging, easy to maintain, etc. No longer do we have to turn the old Keurig over and slap and pound on its bottom over the sink to get it working again every few days.We have no connection with the iCoffee or Remington in any way other than as a satisfied customer.
My Keurig 2.0 bottom needle won't pierce the bottom of the K-cup. Any idea how to fix this?
Wow I had no idea that the Keurig 2.0 had this many issues. Anyways the problem Im having I'm not seeing anywhere online. I turn it on and do everything as normal. The problem is the brew size, I always make a 10oz cup, but recently it changes the size as soon as I hit brew (4 or 6oz). The machine is very well maintained, has no other issues, and had it over one year before this problem. If anyone knows what could be wrong, please let me know. Thanks
My wife and I have enjoyed our Keurig 2.0 until recently. A few weeks ago I was making my coffee and as the cycle was about 80% complete hot water and coffee grounds spit at me and burned my arm. While I was not happy about it, I figured it was a weird fluke. After my wife cleaned out the machine as per your instructions, it happened two more times. I am not happy about my Keurig not working properly nor the burn on my arm. More importantly, it concerns me to think what if our 4 year old grandson has been standing near the machine while it split out the hot water and could have burned him. We bought the unit from Costco and they of course will exchange this unit for a new one. They suggested I write to you to make you aware of this issue. Please acknowledge receipt of this note and any comments about it.
Do not buy the 2.0 period, problem problem ....
Baffled K-pod will not fit into holder. It was working fine. Keurig 2.0. The reusable one works but the K-pods will not.
Once your original Keurig 2.0 is replaced, Keurig requires you to mail back the K cup holder. Do most people return the k cup holders back to them?
I bought a Keurig 2.0 model 550 a few months back. I am constantly having to clean the hot water needle with a paper clip, almost daily. I remove the k-cups right after brewing so it's not like they're sitting there clogging it up. For the money spent on this unit, it's a real pain. Any suggestions?
I have a 450 model and I notice the clock display won't stay on. This may be the way it works all the time.Just asking.
Yes on my brand new k560 I was certain the drip tray was broken because it barely stays in place - no sure lock. Drip tray is loose.
Yes on my brand new k560 I was certain the drop tray was broken because it barely stays in place - no sure lock. Drop tray is loose and tends to slip right out.
Big mistake buying the Keurig 2.0. I don't want to use the pods. I want to use refillable cups for my ground coffee. I was able to do that with my last Keurig. Unfortunately after 5 years that machine started to leak. So I called the company and was very I satisfied with their response. They just want to make as much money as possible out of the pockets of the consumer. So back to the store with this POS and I'll look for another brand.
I agree with others. After getting a 2.0 I am sorry. What is the point of brewing a cup of coffee and then having to put it in the microwave to get it more than tepid?
Je ne puis voir tous les genres de tasse. Exemple je suis au numéro 4 et je be puis choisir de 1 à 6. Metci
to John A. Let me think a minute or minute and 5 seconds... I can get a $20 coffee maker that never loses time or a $170 Keurig that needs special consideration where I plug it in. It is Keurigs problem. The 60hz - electronic clock problem had been solved decades ago. Keurig engineered-manufactured a cheap clock/power supply into their coffee makers.
Does anyone know why my Keurig 2.0 K550 stopped saying, "More Water Please?" after I removed the pack assembly to clean it and put it all back together?
I've been getting many "WSOD" (and related "screen problems") on my Keurig K300 of late. The comment above regarding "use a dedicated outlet" ** MIGHT ** be causing the issue (my microwave and dishwasher share the same outlet). I might try putting a plug-in "line filter" between the outlet and brewer to see if that solves the problem. Until then, the "unplug, wait, plug back in" operations seem to make the brewer's display "normal" (until it "WSODs" again)...
For those having the clock keep bad time, this is usually caused by other appliances plugged in the same physical outlet. Clocks typically use the AC 60hz to keep time but another plug can interfere. This isn't a Keurig problem, I've seen this with other appliances in the past. Just make sure it's the only unit plugged in and you shouldn't have any problem.
Who wants to drink lukewarm coffee ?
I just took replacement delivery of a new 2.0 on June 20. It's slow!!!!!!! Really slow! My girlfriend brought her 8-10 year old Keurig to my house and we had a Keurig drag race. Her old antiquated (supposedly) Keurig brewed a large cup of coffee in about 30 seconds. We pushed the start buttons at the same time. My new "state of the art" 2.0 took more than 2 and a half minutes to brew the same size cup of coffee. I called Keurig and offered to send my nearly new brewer back to them so they could analyze what was wrong. Nope! We will just send you a replacement. I was offering to send it back to them on my own dime but they didn't even want to see it. So I am going to be getting another "replacement" soon. We will just hold it in reserve and use my girlfriend's old warhorse original Keurig that puts out coffee quickly without any BS. I can't believe Keurig doesn't even care about figuring out what is wrong with their product. I am sure it only costs them about $9.00 to make them in China so why should they care. "Just send them a new one…cheaper!" Unbelieveable!
I am sorry I bought the 2.0 brewer. You can't use any k-cup you want. They can only use there specific cups that have the wording around the rim. If I knew that I would have bought a regular keurig. We should be able to switch them for a regular keurig. I had a coffee at a friends house and wanted to buy some myself but of course it won't run in the 2.0.
We purchased one from Sams Club, the first one the main pump stopped working, it just started to slow down until it no longer worked, so we took it back exchanged it for a new one, the main pump worked great, but guess what, the air pump was defective, so now well call in and they will insult our intelligence with foolishness, guess its back to cusinart...
The phone jack.......
The other day the reminder came on for the filter change. I noticed that the message screen asked if I wished to order them.
Maybe the phone jack is so the machine can order for you.
By the way.... Order new filters off of eBay. Sellers sell them in bulk. I got 18 filters for 9.95 and free shipping.
I have two problems with my 2.0 K560.
1 Unit does not brew hot enough, I put my brewed coffee in the microwave for 30 seconds that helps.
2 When I have family over I will need to pull out my 12 cup drip brewer and put in service.
All the sample K-cup that came with the unit are not as good as my PEETs
Keurig 2.0 K350 Got one and the unit would not heat the water. Any idea how to repair
I'm on my 6th brewer in as many months. Started out with the red 2 cup size brewer (don't know the model #) Keurig is very nice about replacing them when they don't work. After the 4th new one they sent they started sending me the newer 2.0 but it doesn't have any of the features I see here, like a clock? I hate the fact that it is touch screen, what happens when that goes bad? The KISS rule applies here. Keep It Simple Stupid! As far as the famous needle clogging, seems 8 O'clock regular is the only ones I have a LOT of trouble with. Other brands not so much. If it doesn't clog up, it takes 5 minutes to brew. May as well use my old 4 cup coffee maker, it's faster, I've used it for 12+ years and it hasn't broke yet. And of course the coffee is a lot cheaper and it stays hot in the pot! I've told them several times about the 8 Oclock coffee but they just keep sending me new brewers. Oh, my friend has an older model at work (a 2 cup size red one) and it hasn't clogged up once in over a year! What's up with that? I guess we now get the "new and improved" ones.
I received my Keurig for Christmas. It lasted one year, then just stopped working. I called Keurig. They were very helpful and sent me a new one immediately. I have not had any trouble with the new one. I love the convenience of a single cup and the coffee is delicious.
The Keurig company I found to be very helpful and pleasant.
is anyone else having a problem with your 2.0 sputtering and making a mess all over the counter when brewing?
Personally, I will never give Keurig or Green Mountain another cent of my money. However, I have a coworker who will buy anything she sees on HSN. So that's where she bought their 2.0 as a Christmas gift. She ended up having to return it because after more than 20 rinse cycles and countless wasted cups they could never get the plastic taste out of the machine.
I'm on the second machine and it is doing the same thing: turns off when I bring down the top portion to begin the one cup brewing process.
I am surprised that Costco continues to sell this machine
I purchased a Keurig 2.0 K460 from Sams on Black Friday. On January 12th it stopped working, Keurig sent ma a replacement. Two weeks ago the screen went blank. I would have to unplug and reset everything. So I took this one back to Sam's and got a third one. We will see how long this one last. But as I see it three strikes and you are out.
If I read correctly you said the new K Cups will work in the older Keurig model but the older K Cups will not work in the newer Keurig, correct? Then how come I can't get the newer cups to work in my older Keurig? The lower needle does not puncture the bottom of the cup, only the top? I purchased $38 worth of the Green Mountain K Cups at Costco and now can't use them! Any ideas?
I have had the same problem with the 2.0 clock - I'm on my third unit and all 3 clocks run fast. Obviously a seriously bad production run, or even perhaps ALL 2.0 units have defective clocks. While Keurig support has been helpful, it's obvious that to solve this issue SOMEONE has to actually research and determine which units got the bad clocks and take actual (physical) steps to replace defective units with working ones, rathering than just hoping that random replacements will work.
"but we’re starting to doubt this since if the setting isn’t hardcoded into the brewer’s mainboard, there likely isn’t anything there to enable."
WTF are you talking about? I think you are wielding terms that you don't understand.
We purchased one of these from Sams club, to replace our older but best machine we ever had, Cuisinart, retail 249.00, but it too died, exactly one year after the warranty expired, ) go figure, anyway, so we purchased the 2.0 model and was impressed with the flavor and the functionality, except, it seemed to take longer and longer to get a cup, until one morning less than six weeks after purchase, it just would not work any more. It tries, makes a wrrrummph wrrrummph noise, then nothing. next the blue screen comes on and it says lift to start. Weird, but I remember something else that was strange, about three weeks ago, when I would turn the machine on, and wait for it to preheat, (then do something else for a few seconds) come back and the machine is off, (what?) I know I turned it on, so turn it on again and then it starts to warm up, strange, but that is where the problems began. I know the 1.0 version had a problem with the air pump, leaking hoses, (that transport water from the heating chamber to the coffee pod,) via the air pump, figures they used a cheap pump, in an area of the machine that was exposed to water vapor, so the end result was air pump failure, were taking it back and just not sure what to do because these things are fantastic when they work.
Me 2.0 K350 touch screen stopped working. The power button is visible like usual, but nothing happens when it is touched. Unplugging it for 5 minutes didn't help either. We are sorry to have bought this. They screwed us from using the previous versions accessories and the new gen doesn't last - priceless!
I bought the K560 and the clock/timer didn't work correctly. It gained about 20 minutes an hour.
I exchanged for a second one and had the same problem. I exchanged it for a third one and you guessed it, same problem. I called Keurig and got no help whatsoever. Am I doing something wrong or is it just a lousy model?
The carafe option is great for a family like mine! I usually only drink two cups of coffee a day, but my husband will make a big pot and fill his thermos to take to work. He needs the ability to brew more. Unfortunately, this still isn't perfect, because the Carafe packs are so expensive. I can't wait until some third-party company creates a reusable carafe pack so my husband can make his cheap coffee and I can make some good stuff!
Phone jack would seem to be for the purpose of troubleshooting when the brewer stops working. My trusty B70 stopped pumping water and when I called customer support, they asked me to hold the phone against the brewer. Felt pretty silly, a phone jack seems like a better way to listen to the machine sounds in a support role.
Hi, I bought the Keurig 2.0 K350 for my parents as a Christmas gift....not realizing the my k-cup accessory is not compatible with the 2.0 for your own coffee grounds (they buy folgers by the can). So know I'm hunting online. I found a Upgraded VUE adapter sold on Amazon. Do these fit the 2.0 or no? Is there anything out on the market that does?
I also recently purchased 2 of the 550 brewers from Kohls. They both went back within 3 weeks. They would only brew a quarter of a pot when selecting 4 to 5 cups. The single serve cups would expand with grounds everywhere. I notified keurig but they did not seem too concerned.
Great review. I bought two of these from Kohls and had to take both of them back because they would only brew the carafe about a quarter of the way. And on some of the k cups, they would kind of explode in the cup holder and leave grounds everywhere. I'm really hoping it wasn't user error, but I've had Keurigs before.
I think the jack underneath will be for an app they're developing and I've also heard they're going to have soup cups soon.