May 27, 2008

Q&A with Kraft Canada's Tassimo Customer Support Department


We're always interested in getting to the bottom of shipping and single serve coffee availability issues here at Single Serve Coffee in the United States and of course any country single serve coffee is sold. Our Canadian correspondent S.H. has some details regarding shipping and customer service, shipping, and T Disc availablity for Tassimo in Canada.


Kraft Canada ships their eShop orders via Canada Post Expedited Parcel from a warehouse in Kitchener, Ontario and depending on which end of the country you live in, it takes on average 5 to 6 days to receive your order. I've found over the past several months that you can obtain answers to most of your questions by calling Kraft's Tassimo Customer Support Department; however, your luck depends on 2 things:

  • Asking for info politely
  • Getting in contact with a rep who hasn't had a long day

I decided to take another try at calling customer support recently and was lucky enough to speak with a rep that was more than willing to answer anything I asked. Here's the brief Q&A session I had with her:

Q: "Why doesn't Kraft provide tracking numbers for eShop orders?"

A: "We don't want to give clients the tracking number since Kraft is in charge of tracking the parcels. If a parcel gets lost or damaged and you (the client) action a follow-up request with Canada Post, you (the client) then assume full responsibility for everything. Kraft would waive all responsibility. We can provide tracking numbers if you agree to use them ONLY for tracking purposes and to call Kraft customer service should any problems arise with your order."

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Jay Brewer at Permalink | Comments (6) | social bookmarking

May 13, 2008

Where to Find T Discs for Tassimo in Canada

Walmart in Canada has a large seletion of T Discs.

S.H. - our Canadian correspondent for all things Tassimo in Canada has put together a comprehensive list of places to get Tassimo T Discs in Canada. We thought we'd pass along his findings for all of our Canadian friends here at Single Serve Coffee.

From S.H.:

Braun introduced their Tassimo TA1200 hot beverage system in Canada a few years ago and limited the release of the TA1400 to a few select specialty retailers. As a result, the TA1200 has been the predominant model sold throughout most Atlantic retail outlets. It took a while for T-Disc retailers to appear but 4 have emerged to date:

I decided to take a trip to a few local Superstore & Wal-Mart locations as the nearest LNT or Home Outfitters are over 3 hours away. When it comes to grocery stores, Atlantic Superstore has the best selection of T-Discs with the exception of any Twinings, Maxwell House, espresso or decaf varieties.

You can get your T Discs in Canada at most Atlantic Super Stores.

Wal-Mart carries everything except decaf & espresso (they just added Starbucks discs a few weeks ago). Both Home Outfitters and Linens-n-Things carry the entire Canadian T-Disc line-up. Sobeys is another national grocery chain as well as Superstore's primary competitor; however, they only carry 1 or 2 Nabob varieties.

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Jay Brewer at Permalink | Comments (3) | social bookmarking

April 30, 2008

Tassimo Bosch Hot Beverage System Upgraded Features Confirmed


We've been featuring lots of articles on the updated Tassimo Bosch Hot Beverage system launching in September of this year. We've finally gotten confirmation on several of the key upgraded features this single serve coffee machine will have on board when it debuts this Fall.

Update: Read our review of the Bosch Tassimo Suprema Hot Beverage System

Confirmed Tassimo Bosch Hot Beverage System Upgraded Features:

  • Exclusive energy-efficient flow-through water heating technology virtually eliminates pre-heat time, creating an instantaneous brewing experience
  • Known for its eco-friendly and quiet appliances, Bosch has applied the company's rigorous engineering standards to the new design
  • Significant decrease in brewing noise level
  • Steam-based brewing system with redesigned flush interior eliminates water runoff
  • Sleek, space-saving design makes brewer highly versatile, convenient and visually appealing
  • Integrated LED user interface
  • Larger 67-oz. water tank decreases refill frequency
  • Power switch located on front of brewer for easy access
  • Water tank filter tracker indicates when filter needs to be changed

We'll of course continue to update you on more details and feature confirmations as we find them. We're really excited for less brew noise and the steam-based brewing system and non-water runoff.

Jay Brewer at Permalink | Comments (2) | social bookmarking

April 17, 2008

Bosch Tassimo Demo Video and Interactive Feature


You can safely say we're pretty excited about the Bosch designed Tassimo debuting this September here in the US. So excited, we've become accustomed to visiting the Tassimo France web site just about every day. They've recently added a rather comprehensive video and interactive feature that showcases the features of the Bosch designed Tassimo hot beverage system. One design aspect is the new LED illuminated set of controls on the Tassimo. As you can see above you're going to have more control with the Bosch designed Tassimo, allowing you to get some hot water on demand.

Watch the video at Tassimo France and configure your Tassimo

Jay Brewer at Permalink | Comments (0) | social bookmarking

April 8, 2008

Review: Nabob Café Crema T-Discs for Tassimo

Review from Single Serve - Coffee Pod Reviews


Nabob has been one of Canada's premier coffee companies since being founded in Vancouver, British Columbia in 1896. The brand is very well known among many Canadian coffee drinkers for its unique range of roasts which are made primarily with 100% Arabica beans. Nabob decided to follow most American coffee companies & recently joined the Rainforest Alliance to help maintain environmental, social & economic sustainability for their coffee farmers & workers.

Making a cup of the Nabob Café Crema using the Tassimo brewer.

Much like their 100% Columbian, Nabob's Café Crema has a surprisingly light & mellow taste... to the point where it could be considered one of the lightest-tasting cremas available for the Tassimo. Those of you who are hoping for a long-lasting, thick crema cap will be somewhat disappointed as this variety starts off with a very light one which quickly disappears after only a few minutes.

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Jay Brewer at Permalink | Comments (3) | social bookmarking

April 3, 2008

Bosch Tassimo Video - See the New Tassimo in Action

Check out this video of the Bosch Tassimo hot beverage system coming out in September. The Bosch Tassimo hot beverage system appears to be uber quiet, have hot water on demand (thus more eco-friendly), and there will be two models as stated earlier with the higher end model being a bit more quiet and coming with a water filter. We love the LED green for done, and the amber LED to put in another T Disc for making a cappuccino. Looks like Kraft and Bosh are on their way to have an amazing new single serve coffee maker re-appear this Fall.

Via Single Serve Coffee Forums

Jay Brewer at Permalink | Comments (3) | social bookmarking

March 28, 2008

Bosch TASSIMO Hot Beverage System - Models, Pricing and Launch Date Info


Our good friend SH has written in to tell us more about the launch date and details of the new Bosch Tassimo single serve coffee hot beverage system that's coming to the US later this year. Two models of the TASSIMO hot beverage system by Bosch will be available in the U.S. in September 2008 with a MSRP of $139.99 in select specialty and department stores, and $99.99 in select grocery and mass merchandise stores. Both models will also be available online at

Update: Read our Hands On Review of the Bosch Tassimo

There's also confirmation the new model will not have the messy overflow water, and will feature an LED user interface. Bosch's flow-through water heater ensures virtually no pre-heat time, since it only heats the water needed per beverage, and requires just a brief pause between uses. The removable water tank is easily accessible now, and the unit is simple to clean with a de-scaling maintenance disc. The two-step height adjustable and removable cup stand means that this unit is suitable for most cups, including travel mugs and heat-proof glasses.

We really hope they come out with different Tassimo colors like they have in Europe. The full details are after the jump and check out our earlier coverage of the Bosch Tassimo. While your waiting you can also read our review of the Tassimo Braun model available now.

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Jay Brewer at Permalink | Comments (3) | social bookmarking

February 22, 2008

Bob's Big Break - Tassimo in the Office


Tassimo is at it again with a rather interesting and unique piece of marketing here in the US. Bob's Big Break is a set of webisodes promoting the Tassimo Hot Beverage System. The humorous series follows the misadventures of Bob, the guy in the office who has appointed himself in charge of special projects that have little to do with actual work. Each episode gives viewers the chance to determine Bob's future at the office and also to submit their own stories of "Bob-like" characters in their own work places. The winning viewer submission will be filmed as the next "Bobisode." The series can be viewed at and via targeted Google placements.

We hope this leads to a real spot on The Office for Tassimo. Imagine Dwight and Michael having an espresso show down? One thing we noticed was how the webisodes and site try to make it the point that Tassimo is not really for the "office" per se, but is a home machine. We think the concept of the webisodes being so "Office" like, had to override the fact the Tassimo is truly a home hot beverage system.

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Jay Brewer at Permalink | Comments (0) | social bookmarking

February 20, 2008

More Bosch Tassimo Videos from France


A few more new videos (all in French, of course) of the new Bosch Tassimo machine. These videos showcase some of the new buttons and lights of the Bosch Tassimo.

From SH:

The first video is a promotional clip from the Bosch Project Director where he describes how the machine is sleeker, how it'll be available in 4 colors which he describes in English (still can't figure out why he doesn't just say "rouge" "noir" and "argenté" instead of black, red & silver), he goes over some of the new features such as the lights for water refil & descaling. He also notes how the new machine will be available on France retail shelves in April 2008. He noted the goal of the project was to introduce a new Tassimo which was much more modernized & design-oriented to fit into contemporary settings/decor. I'm guessing that's why they decided to get rid of the see-through window on the top of the T-Disc chamber... because they thought it wasn't "sleek enough" or perhaps detracted from the machine's overall design?? You also get a good view of what size mugs/cups can fit on the cup stand.

The second video is one of the French bloggers testing an espresso in the machine at the brunch event last month in Paris.

Read more from our earlier Bosch Tassimo posts...

Jay Brewer at Permalink | Comments (0) | social bookmarking

February 6, 2008

More Tassimo from Bosch Sightings - Pictures and Video

SH from Canada is at it again with even more interesting thoughts on the new Tassimo designed and created by Bosch. He's noticed a Flickr gallery of photos taken by one of the bloggers at the Tassimo Bosch brunch event.

The blogger's name is Cyril Attias and he has a ton of pictures:


One picture has piqued his curiosity....


From SH: Notice anything missing? No water run-off spout! Unless the spout has been moved further below so that it's covered by the cup stand, I'll take a wild guess that maybe this new Tassimo no longer leaks water. Remember, this is all just pure speculation on my behalf. Also interesting, water reservoir is the width of the machine (explains how they made it 2L) and it appears there's holes integrated into the lid so that you can fill water while the lid is still on.

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Jay Brewer at Permalink | Comments (6) | social bookmarking

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